Troubleshooting
Wi-Fi connectivity
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If you do not see the camera among available Wi-Fi access points and cannot connect to it, turn
Wi-Fi on your smart device off and back on before you try anything else.
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If your connection to camera from Survey seems to timeout, ensure your phone or tablet is still
connected to the camera. It is possible that your phone or tablet connected to another access point,
such as your home Wi-Fi router, if it had it saved previously.
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If when trying to connect to camera, you get a message about incorrect password and you know
the password was entered correctly, try forgetting the camera from your smart device's list of Wi-Fi
access points. If you do not remember the password, you will need to do factory reset.
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If your Wi-Fi connection to the camera works, but is slow, try changing Wi-Fi channel to Auto. If
you want to set WiFi channel manually, the best channels are usually 1, 6 and, 11. The optimal Wi-Fi
channel depends on the Wi-Fi environment in a particular location and on how many other Wi-Fi
devices are transmitting on different channels.
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If you connection worked, but then stopped, try to return to the location in the house where it
worked last and connect to the camera again and change WiFi channel to Auto.
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If you still cannot connect to the camera and are on Android phone, try turning off cellular data.
Survey browser compatibility
Make sure you are using the latest version of your browser on your phone or tablet. In some cases,
that may require updating your operating system.
Removing reflections in mirrors
To remove photographer or camera reflections in mirrors, you can use any image editing software
to edit h*.jpg files. If you edit the h*.jpg files after the project has been loaded into Stitch you will
have to re-process the images by right clicking on the corresponding panorama folder and using the
context menu.
Ball head drift
The ball head must be tightened so that the camera does not tilt when rotated on the panoramic
rotator. If extra force is required to achieve a good lock of the ball head, the ball may need to be
degreased for a better grip. Wet a paper towel with rubbing alcohol, put it in contact with the ball in
the ball head and rotate the ball around to wipe its whole surface. If that does not help, the ball head
may be too small for the weight of the camera.
Miscellaneous Survey issues
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