Iget SECURITY M4, Руководство пользователя, Страница: 19 / 108

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Q: When the Internet connection is down, can the system still protect me?
A:
1. We have LAN/WiFi/Cellular for communication. As recommended, LAN is the most reliable tunnel for Internet
connection. In case that LAN and WiFi both are off, the cellular network will work as a backup tunnel.
2. In most cases, the disconnection of Internet is caused by electricity failure, which means the system might have to run
with the backup battery. In this case, we would suggest that you set the cellular network mode only for emergency cases
in order to save power.
Q: Sim card can not be recognized.
A:
Please make sure you are using GSM based sim card, this model only supports GSM sim card. For LTE sim card, please contact your carrier
and ask if the sim card can support GSM for phone call and SMS message, since some cards are using volte which has not been supported
by this model now.
Q: How to reset the system? Would all my data be erased?
A
:
To reset the system, please hold the reset button in battery cover for 5 seconds. The system would erase all data and
restarts. If the user has already created an account for this main box, after resetting the networking in the initialization process, all settings
can be recovered.
Q: When operating in App, it is slow/lag/always waiting for reactions.
A
:
To better solving your problem, please do the following before asking help from distributor.
- Use LAN cable instead of WiFi for the main box.
- Try restart the router used for the main box or your phone.
- Disable any VPN connection from your phone or router, for directly connecting to the Internet.
- In the main page of the App, tap the [Net Status] to see if the networking of the main box is working right.
FAQ