8
Troubleshooting
Trouble
Possible Reason
Solution
No power
1. power cord is unconnected
2. honeycomb filter support is not
installed correctly
1. Connect the power cord
2. Install the honeycomb filter
correctly.
No dust elimination
1. The honeycomb filter is blocked.
2. The air inlet is blocked
1. Pull down the honeycomb
filter and clean it.
2. Remove the foreign matter
Guarantee Information
This product is guaranteed for a period of 2 years from the date of purchase
against mechanical and electrical defects.
The warranty
does not
cover consumable parts that require replacement under
normal use or accessories. This includes beaker, belts, and accessory
attachments.
1. If a fault develops within 28 days of purchase the item should be returned to
the place of purchase for exchange.
2. If the fault develops after 28 days and within 24 months of purchase please
contact our customer service department 01473 271 272 or write to us at the
address detailed below.
Please quote the model number which begins
IG
, the ‘Batch Number’ beginning
‘5’
and give details of the exact fault.
We will then decide whether to repair or replace the item. You will be required to return a copy of your proof
of purchase. Please retain your original.
If an item is replaced under guarantee within 2 years, the guarantee for the replacement item will be
calculated from the purchase date of the original.
Before calling the Customer Service number please ensure you have checked the
Troubleshooting guide.
Postal Address:
Customer Service Department
Pik-a-Pak Electrical Distributors
38 Bluestem Road,
Ransomes Europark,
Ipswich, IP3 9RR
Tel:
01473 271 272
Fax:
01473 270 733
Email:
Website:
www.igenix.co.uk
When writing to or emailing us to report a fault please ensure you attach a copy of your proof of
purchase. Please retain your original
