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Troubleshooting Guide
Please refer to the trouble shooting guide when experiencing an issue with your heater. If you still cannot
determine the fault then please call our Customer Service number 01473 271272.
Problem
Possible Cause
Solution
The heater does not work.
1. Not properly plugged into the
mains wall socket.
2. Not switched on
3. No electricity in the mains wall
socket.
1. Plug in firmly.
2. Make sure appliance is
switched on.
3. Check fuse or breaker.
The heater is getting too hot.
1. Inadequate air flow
2. Heat setting too high
3. Vents are blocked
1. Make sure there is circulating
air in the room
2. Adjust heat settings
accordingly
3. Make sure all vents are clear
and free from obstruction.
The heater is not heating up.
1. Timer has not been set
1. Set the timer accordingly or
switch to manual setting.
Mains Plug Replacement
To replace the plug:
1. Cut off the existing fitted plug and dispose of it.
2. The wires in the mains lead supplied with this appliance are coloured in
accordance with the following code:
GREEN/YELLOW = EARTH (E)
BLUE = NEUTRAL (N)
BROWN = LIVE (L)
This product
MUST
be earthed.
As the colours of the wires in the mains lead may not correspond with the colour markings identifying the
terminals in your new plug, proceed as follows:
The wire which is coloured GREEN or YELLOW/GREEN must be connected to the terminal which is marked
with the letter E or
symbol or a coloured GREEN or YELLOW/GREEN.
The wire which is coloured BLUE must be connected to the terminal in the plug which is marked with the letter
N or coloured BLACK or BLUE.
The wire which is coloured BROWN must be connected to the terminal which is marked with the letter L or
coloured RED or BROWN.
Ensure that the connections are tight and that no loose strands are left out of the terminals.
