5
Troubleshooting
Problem
Possible Cause
Solution
The urn does not work / Not
heating the water.
1. Not properly plugged into the
mains wall socket.
2. No electricity in the mains
wall socket.
3. On/Off switch not turned on.
4. Safety cut-out activated.
1. Plug in firmly.
2. Check fuse or breaker.
3. Push on/off switch to on.
4. Empty the urn and allow to
cool for 30 minutes. Press the
reset button on the base of
the urn and refill with water.
The urn cuts out before it boils.
1. Large build up of scale in the
urn.
2. Urn overheated and activated
the thermal cut out.
1. Use a descaling agent to
clean the urn.
2. Empty the urn and
allow to cool for 30 minutes.
Press the reset button on the
base of the urn and refill with
water.
Urn scales up quickly.
1. You live in a hard water area.
1. Regularly de-scale your urn.
Tap is leaking.
1. Lime scale build up.
1. Regularly de-scale your urn
to prevent lime scale affecting
the tap function.
Spare taps can be purchased
at www.igenix.co.uk .
This product must be earthed and fitted with a 13A BS1363 plug. Fit the
green/yellow wire to E, the blue wire to N and the brown wire to L. Fit the cord
grip. If in doubt, call an electrician. Don’t use a non-rewireable plug unless the
fuse cover is fitted. If you remove the plug, dispose of it.
IG4008 Should be fitted with a 5A fuse.
IG4015 / IG4020 / IG4030 Should be fitted with a 13A fuse.
Postal Address:
Customer Service Department
Pik-a-Pak Electrical Distributors
38 Bluestem Road,
Ransomes Europark,
Ipswich, IP3 9RR
Tel:
01473 271 272
Fax:
01473 270 733
Email:
Website:
www.igenix.co.uk
When writing or emailing us to report a fault please ensure you attach a copy of your
proof of purchase. Please retain your original
