9
Troubleshooting
If you are having problems with your appliance, please use our troubleshooting guide below. If you
are unable to resolve the issue using the guide please ring our Customer Service Department on
01473 271 272. Please have the model code, batch number and purchase information available.
Problem
Possible Cause
Solution
The freezer does not work.
1. Not properly plugged into the
mains wall socket.
2. No electricity in the mains wall
socket.
3. The door is not closed properly.
1. Plug in firmly.
2. Check fuse or breaker.
3. Make sure the door is properly
aligned and creates a seal
around the door.
The freezer is making a lot of noise.
1. The pipe work is touching the
wall or skirting board.
2. The freezer has not been
levelled properly.
1. Pull the freezer forward so it
does not touch the wall or
skirting board.
2. Adjust the feet at the front of
the freezer, ensuring they are
in firm contact with the floor.
The temperature in the freezer is
too warm.
1. The thermostat is set too high
for your environment.
2. The freezer is too close to a
heat source.
3. There is not enough ventilation
around the freezer.
4. The door is not closed properly.
1. Turn the thermostat to a higher
setting.
2. Move the freezer away from
the heat source and out of
direct sunlight.
3. Ensure there is a minimum gap
of 10mm at each side and
30mm above the freezer.
4. Ensure that the door is properly
closed and the seal is not
damaged.
Ice builds up rapidly inside the
freezer.
1. Door is not closed properly.
2. Door open too long and warm
air condensates in the freezer.
1. Check to see if anything is
stopping the door from closing
properly.
2. Ensure the door is not left open
any longer than needed.
