12
Problem
Possible Cause
Possible Solution
Not enough heat or too
much heat.
Thermostat dial is set
incorrectly or iron is not
fully plugged in.
Check position of
thermostat dial and check
that the iron is plugged in.
No steam or iron is leaking. The thermostat dial has
been set to MIN.
Set the thermostat dial to
the required position.
No burst of steam or no
vertical steam.
The (vertical) burst of
steam function has been
used too often within a
very short period. The iron
is not hot enough.
Continue ironing in
horizontal position and
wait a while before using
the (vertical) burst of
steam function again.
Leaking water from
soleplate.
Set the thermostat dial out
of steam range.
Set the thermostat dial as
per steam range.
The heat is still not enough.
Open steam button only
after the indicator light
goes off.
The water is higher than
max position.
Pour out the remaining
water.
Little steam
The steam selector is set
to minimum position.
Set the steam selector to a
higher position.
Steam hole is blocked.
Clean hole with distilled
water.
Not enough water in the
water tank.
Fill the water tank.
No spray
No enough pressure or air.
Press the spray nozzle
by hand, and push the
spray button several times
continuously.
TROUBLESHOOTING
If you are having problems with your appliance, please use our troubleshooting guide
below. If you are unable to resolve the issue using this guide please ring our Customer
Service Department on 01473 271 272. Please have the model code, batch number and
purchase information available.