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6

Do not use stainless steel scrubber, abrasive detergent or corrosive liquids
( such as alcohol, gasoline or acetone) to clean the appliance.

Troubleshooting

Symptom

The blender will not 
operate.

In the first few times of 
use, there is a slight 
odour emitted.

The appliance stops 
working during use.

The blender has 
vibration excessively or 
big noise during use.

The blade is stuck.

The bottle is leaking.

Possible Cause

The bottle is not rotated 
well to the motor base.

This is normal and will 
soon subside.

1.  A reduction in electric 

power.

2.  Motor over-heating 

protection affects.

1.  Bottle is not rotated 

well with blending 
base.

2.  The blender base unit 

is imbalance or rubber 
foot peel off.

3.  Overhigh Voltage
4.  There are too many 

ingredients in the 
bottle.

The ingredients used are 
too thick and heavy.

1.  Bottle is not rotated 

well with blending 
base.

2.  The bottle is broken.
3.  Seal ring is not fixed or 

damaged.

Solution

Rotate bottle correctly to the 
motor base.

After use it for a period time, 
the smell still exist, please 
send it to after-service centre 
for repair.

1.  Check if main power supply 

is too low.

2.  Stop it for 20-30m then use 

again.

1.   Rotate bottle correctly with 

blending base.

2.  Place the appliance onto a 

flat, stable surface.

  Rubber foot are fixed in the 

right place.

3.  Check if voltage too high.
4.  Switch off and unplug 

appliance, reduce 
ingredients, ensure that
do not exceed the 
maximum fill mark.

Disconnect to the main power 
supply, remove the bottle and 
cut food into smaller pieces.

1.  Rotate bottle correctly with 

blending base.

2.  Change a new bottle.
3.  Fix or replace new seal ring. 

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