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14.6.2
Restrictions
59442
Performance or availability problems are excepted from this:
•
if they are due to factors beyond ifm's control (e.g. natural disasters, war, acts of terrorism,
government measures or network or equipment failures outside the provider's computer centres,
including those at the customer's location or between the customer's location and the provider's
computer centres)
•
if they result from the use of hardware, software or services that are not provided by ifm, including
issues attributable to insufficient bandwidth
•
if they can be traced back in connection to the use of a preview, preliminary version, beta version
or test version of a service, a function or software which are attributable to unauthorised use or
failure to observe security measures, in particular by employees, vicarious agents or contractors of
the customer or by persons who have passwords of the customer or who are given access to ifm
cloud services via devices of the customer, or which are otherwise attributable to the fact that the
corresponding security measures have not been observed
•
if the problems occur because the customer fails to adhere to the required configurations, uses
unsupported platforms or uses a service in a manner incompatible with the functions of the service
•
resulting from incorrect entries or attempts to carry out operations that exceed the allocated
quotas
•
if the customer uses service functions outside the relevant support window
OR
•
for services that were reserved at the time of the incident but have not been paid for.
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14.6.3
Changes
59443
This Service Level Agreement is subject to change. ifm will inform the customer and the user of any
changes to this agreement within a reasonable period.
