C.
The indicator is red and blinking slowly and turns fast red light after the device scanned
the QR code. But the fast red light does not turn blue
The indicator blinking fast red light means the device has recognized the QR code
successfully. Reasons for device failed to setup might be as the following:
1) The wifi is 5G instead of 2.4G.
2) Wrong password.
3) Unstable network. Please put your device next to the router when setup. If this still does not
work, please reboot your router and reset your device to try again.
Also, you can try to use your mobile data as hotspot to setup your device to test if it works
with hotspot wifi.
4) If it does not work with hotspot, the Wifi antenna inside the device might be defective. In
this case, please feel free to contact us for further solution.
D.
The indicator is red and blinking slowly and turns fast red light after the device scanned
the QR code. And the fast red light turns blue after a while but the device failed to add to
APP
Please provide us your SN/ account info as well as the exact time you setup your device. We
will forward these info to the technical engineer team for a further troubleshooting.
E.
The indicator does not work at all
1) Device might be on Sleep mode. Please press the bell bottom(for door bells) or the Switch
bottom (for battery cameras) to test if it makes any different to the indicator.
2) The battery has run down. In this case, please charge your device and check if the indicator
turns on (if the indicator does not turn on, please try another adapter).
3) If you still fail to wake up your device after you have charged it, please provide us the SN of
your device, We will send you the latest firmware version and help you update your device.
Normally the camera can resume normal work.
If all of the above methods does not work, please feel free to contact us for further solution.
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