17
13. How to Make RMA Request (After Sales Service)
To make the RMA request, the product must be initially registered on IDTECK webpage. Please attach
the RMA request form on the product and send it to IDTECK RMA Center.
Please follow the instructions below:
1.
Please register the RMA request via IDTECK webpage.
: www.idteck.com
à
“Support & Download”
à
“Online RMA”
à
“RMA REQUEST”
(Please refer to the IDTECK webpage for more details.)
2.
RMA Code will be issued after the RMA Center reviews the RMA request form.
3.
Fill out the A/S request form (included in the product package) and attach it to the product
using the aluminum string.
4.
Enclose the product along with the RAM Code and send it to IDTECK RMA Center.
(Product without RMA Code is not accepted.)
If you have any questions or problems regarding the RMA services, please contact us using the
following contact information below. Friendly representatives at IDTECK are always standing by to
provide the best after sales services.
IDTECK Headquarter
5F, Ace Techno Tower B/D, 684-1, Deungchon-Dong,
Gangseo-Gu, Seoul, 157-030, Korea
Tel: +82-2-2659-0055 (Ext. 158)
Fax: +82(2) 2659-0086
E-mail: [email protected]
Website: www.idteck.com
E-Training Center: http://www.idtecktraining.com
IDTECK Production Facility and RMA Center
3F, 10/10-1/10-2, Dodang-Dong,
Weonmi-Gu, Bucheon-Si, Gyeonggi-Do 157-030, Korea
Tel: +82-2-2659-0055 (Ext. 158)
Fax: +82(2) 2659-0086
E-mail: [email protected]
Website: www.idteck.com
E-Training Center: http://www.idtecktraining.com
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