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66 

6. Troubleshooting

 

 

6.1. Error Message 

 

SOLID-310 printer shows the error message in the LCD display when it occurs. Click the Left 
button to retry or the right button to cancel an operation.   

The following shows the error message on your SOLID Printer. For checking a status of printer, 
please use a CardPrinterTest or CardPrinterDiagnostics in the Utilities folder of Install CD. 

 

No 

LCD Message 

Description and Countermeasures 

1

 

Card In Error 

Fail to move a card from the hopper to the printer inside. 

-. Check the card thickness and adjust the card thickness control lever 

-. Check cards are stuck because of static electricity 

-. Clean Hopper roller and cleaning roller 

2

 

CardMove Int Err 

Fail to move a card in the printer. 

-. Remove a card if the ribbon is attached 

-. Check the rollers and cards, and clean them if they are polluted 

-. Check the operating state of the card feeding rollers and sensors 

3 

CardMove Ext Err 

Fail to move a card between printer and other module(flipper/laminator) 

-. Check the rollers and cards, and clean them if they are polluted 

-. Check the operating state of the card feeding rollers and sensors

 

4 

Card Out Error 

Fail to discharge a card after printing, encoding or laminating. 

-. Remove a card if the ribbon is attached 

-. Check the rollers and cards, and clean them if they are polluted 

-. Check the operating state of the card feeding rollers and sensors 

5 

TPH UpDown Error 

The Head Up/Down Motor or Sensor don’t work correctly in printing or booting up 

-. Check the operating state of the Head Up/Down Motor and Sensor. 

-. Check the status of the mirror sticker in the Head Up/Down Gear. 

6 

IC UpDown Error 

The IC Head Up/Down Motor or Sensor don’t work correctly in printing, encoding 

or booting up. 

그림

3-10 

Service

 

 

Содержание SOLID Series

Страница 1: ...1 User Manual SOLID Series SOLID 310S SOLID 310D SOLID 310R...

Страница 2: ...trademarks or registered trademarks are marks of their respective holders SOLID 310 Design is a trademark of IDP Return Materials Authorization In order to make a warranty claim you must contact an I...

Страница 3: ...2 4 The withdrawal of printed cards 20 2 5 Driver installation Windows 7 8 10 21 3 Driver configuration 25 3 1 Printer Properties 25 3 2 Advanced Options 29 3 3 Other settings 32 4 Utilities 35 4 1 C...

Страница 4: ...4 6 3 TPH Thermal Print Head replacement 74 6 4 Card movement 76 6 5 Printing quality 77 6 6 Magnetic stripe encoding 78 6 7 General operation 79 7 Specification 81...

Страница 5: ...dge 15 Figure 12 Loading the ribbon 1 16 Figure 13 Loading the ribbon 2 16 Figure 14 Installing the cleaning roller 16 Figure 15 Peeling the protective wrapper 16 Figure 16 Installing the ribbon cartr...

Страница 6: ...Printer properties 25 Figure 40 Layout 25 Figure 41 Input Output 26 Figure 42 Printing 26 Figure 43 Encoding 27 Figure 44 Magnetic Encoding Advanced Option 28 Figure 45 Load Save Option 28 Figure 46...

Страница 7: ...47 Figure 70 Upgrading the firmware 1 48 Figure 71 Upgrading the firmware 2 48 Figure 72 Upgrading the firmware 3 48 Figure 73 Dynamic IP configuration 49 Figure 74 Network service configuration 49 F...

Страница 8: ...r cleaning Step 1 71 Figure 95 Printer cleaning Step 2 71 Figure 96 Printer cleaning Step 3 72 Figure 97 Printer cleaning Step 4 72 Figure 98 Printer cleaning Step 5 73 Figure 99 Printer cleaning Step...

Страница 9: ...provided with the printer Using USB and Network port it is communicated with the user s PC The following shows the outside functional features found on the printer Figure 1 SOLID 310 front features Fi...

Страница 10: ...encoding This manual is prepared based on SOLID 310S SOLID 310D Figure 4 has a flipper which can enable to print in both sides SOLID 310D can print the both side of the card with the encoding SOLID 31...

Страница 11: ...xtra printed encoded card is passed out It can be withdrawed when pulling forward Input hopper Load the cards for printing Maximum 40 cards are loaded when cover is closed Maximum 80 cards are loaded...

Страница 12: ...component of the printer Printer does not operate if it is broken or damaged In this case please contact printer reseller Take up Supply parts Ribbon is wrapped to the supply parts as the Picture It...

Страница 13: ...us of SOLID 310 is displayed by color of LED It is red when boot up It is changed to System Ready if the printer is fine It is change to Printing when the printer is working In case of sensing an erro...

Страница 14: ...er to the Network Configuration if you use the LAN connection Figure 8 SOLID 310S Connection of power and USB cable 2 SOLID 310D Connect the power and USB cable after turning the printer on its side a...

Страница 15: ...er In this section we invite you to know the proper method of installing the ribbon and the cleaning roller into the printer 1 Turn off the printer 2 Open the printer top cover by pressing the top cov...

Страница 16: ...might be happened Figure 13 Loading the ribbon 2 6 Install the disposable cleaning roller to the ribbon cartridge Figure 14 Installing the cleaning roller 7 Peel the protective wrapper from the cleani...

Страница 17: ...inter after installing the ribbon with a cleaning roller to the cartridge Figure 16 Installing the ribbon cartridge 9 Close the top cover If it is not closed properly check the installation state of t...

Страница 18: ...f cards in the specification of this manual Always keep the card surface clean state Figure 18 Adjusting the card thickness Device 2 To separate cards from each other push a stack of cards back and fo...

Страница 19: ...cards on the input hopper properly and close the hopper cover Figure 22 Loading the cards 2 5 When insert each one card insert the card to the end as left picture Caution If the printer has a lock dev...

Страница 20: ...ds are passed out to the stacker of front bottom side of SOLID 310 printer Figure 25 SOLID 310 Withdrawal a card SOLID 310 s stacker can be divided as following image so you can withdraw the printed c...

Страница 21: ...trol window is opened click Yes Figure 28 Install Win7 driver 2 3 STEP 1 Please turn off printer if it is connected to PC Please click Next When you click Next older driver will be removed automatical...

Страница 22: ...s connected to USB only If you want to install the driver for a printer connected to network please select the TCP IP Network port and select the proper printer as step 7 Figure 31 Install Win7 driver...

Страница 23: ...7 8 When driver installation is completed please click Close Figure 34 Install Win7 driver 8 9 Please open Devices and Printers from Hardware and Sound Please check if IDP SOLID 310 Card Printer is cr...

Страница 24: ...10 Card Printer Properties window Figure 37 Install Win7 driver 11 12 Please check test card if it is printed properly and click Close if a card is printed properly If card is not printed or error com...

Страница 25: ...ces and Printers and right click IDP SOLID 310 Card Printer Click Printer Properties 1 Printing Preferences Please click Preferences shown on the bottom of the left picture Figure 39 Printer propertie...

Страница 26: ...lip an image Media Mask You can indicate the area to print by using a predefined mask or user defined mask white card smartcard Magnetic stripe card etc on front or back side Printing Ribbon It shows...

Страница 27: ...ave K ribbon Split You can set the both sides Front YMCO Back K to save color ribbon YMCKO HYMCKO BYMCKO It is only activated while printing both sides option is set 5 Encoding This tap will be shown...

Страница 28: ...Mode Track 1 default IATA Track 2 default ABA Track 3 default MINS JIS II Track default JIS II Density MS encoding density 210 75 Text Encoding Sentinels Start End Marker for text magnetic encoding St...

Страница 29: ...0 dpi Reset Default Values Reset to default Color Correction You can correct gamma for colors You need to use CardPrinterConfig to adjust color densities Main 100 100 Correct gamma for all panels Yell...

Страница 30: ...sin black for text only Black Dots to extract resin black for all of black Black Dots only to extract resin black for all of black and not to print on color panels Not Use not to extract resin black E...

Страница 31: ...rd to wait from the criteria position Unit is 0 1mm Wait Time 0 1000 to set time to wait Unit is second Wait at Internal Module Contact Encoding Position On Off to set whether to wait at the Internal...

Страница 32: ...this printer Figure 46 Printer sharing 2 Ports Port tab shows which port is connected with SOLID 310 SOLID 310 has connection with USB Virtual printer port as left picture because SOLID 310 uses USB c...

Страница 33: ...vanced 4 Color Management In Color management tab you can select color management profile fit to the printer SOLID 310 uses color profile to express optimal color The driver selects color profile auto...

Страница 34: ...mware version type of ribbon balance and printer s status You can print the technical support sheet on a card to check printer s setup value To clean printer please insert a cleaning card in a hopper...

Страница 35: ...ut window is displayed when you run this program If you input the correct password the recorded setup value will be shown and you can change values The password is saved to SOLID 310 printer So if you...

Страница 36: ...port If you connect the Network printer please check the Allow Network Printer and select in the pull down menu To set administrator password and user password Change Root PW To set administrator roo...

Страница 37: ...ion Please set the end position of printed example image and blank space in the bottom is 0 4mm 0 5mm It is recommended to set bigger value for Y scale than default Y Scale Please set to show circles...

Страница 38: ...n or red marks are appeared If it is too weak the print quality will be dull Figure 56 Color density Black Density To set resin black density In the picture barcode is printed to express density When...

Страница 39: ...is not printed edge areas You can check it with printed card under the light Figure 58 Overlay density To print calibration card To show advanced Setup It is recommended not to set advanced setup To l...

Страница 40: ...dress is It is useful to connect and use several printers Default is SOLID Set PC Serial One of security function You can use a printer with specific PC It is activated when you click Set PC Serial af...

Страница 41: ...Set the ribbon motor s min torque value while printing when the balance is min RMM Set the ribbon motor s max torque value while moving when the balance is max RMM Set the ribbon motor s min torque va...

Страница 42: ...eject cards Error Card Out Set the way to eject error cards Auto Front Card In Set to input a card automatically if the front card in sensor detects a card It is used for the KIOSK model Auto Rear Ca...

Страница 43: ...installed flipper Firmware version and serial number of flipper To set configuration of flipper Device Attribute Basic attribute of flipper Card In Speed Set the speed of inputting a card into a flipp...

Страница 44: ...ect network cable RJ45 to a printer Network cable is not supplied Please ask network administrator for more questions Figure 62 Rear view of SOLID 310 printer 2 DHCP Dynamic Host Configuration Protoco...

Страница 45: ...ersion of network module Figure 63 Running the NetAdmin When no printer is connected to network there is no printer shown on the box Please click Refresh If no printer shown please check as below 1 Pl...

Страница 46: ...device driver for network configuration by USB Please ignore messages related to device installation You can change values of System Management only when you connect a printer by USB Please connect a...

Страница 47: ...Please click Yes when pop up window comes out for reboot It takes 1 minute to reboot Please click Refresh after reboot When proper printer shown please connect printer by clicking Connect Figure 68 Re...

Страница 48: ...ed not to do other work during firmware upgrade for system reliability Please do not turn off a printer until the upgrade is completed Figure 71 Upgrading the firmware 2 When firmware upgrade is compl...

Страница 49: ...t aware of static IP please ask network administrator for Static IP We recommend using Static IP because it is more stable for using SOLID 310 network printer Figure 73 Dynamic IP configuration You ca...

Страница 50: ...get password for admin Get User shows available users Add User makes new user Del User deletes selected user Change Password changes password Figure 76 Network user configuration 4 3 Card Printer Test...

Страница 51: ...e Printer ID and USB005 is the connected port Control To execute each step to test Print Print test with CSD file which is designed by Smart ID program Batch Start Repeat selected encoding test by Enc...

Страница 52: ...ard from printer to output hopper In case the flipper is installed Back ejects a card to the back side Move Move is to move a card to specific position in the inside of printer Print is to move a card...

Страница 53: ...a card into the printer from input hopper and repeat the encoding test on the card and if there is a card in the printer the encoding test is performed on the card repeatedly Card Holding is activated...

Страница 54: ...agnetic Random Fill Magnetic Write Magnetic Read Card OUT Figure 78 Magnetic stripe encoding IC PC SC Contact Smartcard Encoding In SOLID 310 printer a contact smartcard encoder can be installed and S...

Страница 55: ...layed data ATR Name Address and Phone In case the data is read and written using APDU Read Write can be done by APDU commands Load APDU is to read the stored APDU commands Save APDU is to save the dis...

Страница 56: ...ontact is to contact with the contactless smartcard electrically and initialize Reset is to finish the function electrically After Contact you can run Read Write and Clear Get UID is for getting Chip...

Страница 57: ...hermal Print Head When the Realtime Check is ticked it displays the current temperature of Thermal Print Head in real time Get Status is to get and display the printer status Please refer to the SMART...

Страница 58: ...is used when you want to update manually Update Updates automatically In generally we recommend updating automatically Close Exit Message It displays information of updating Figure 81 Run CardPrinter...

Страница 59: ...problems in the automatic upgrade you click Manual Update and can see the pop up widow as below picture It shows procedure of manual upgrade You can upgrade manually according to this procedure Cautio...

Страница 60: ...ich are contact smartcard reader If you have one or more smartcard reader devices on your printer you should install the smartcard device driver as in the following and connect SOLID 310 printer to yo...

Страница 61: ...ment window is shown Check at the agreement and click Next Figure 85 License agreement 3 Installation The installation message is shown as the picture Click Install to install driver Figure 86 Install...

Страница 62: ...62 4 Complete installation When the installation is completed the window is shown Click the Finish to complete the installation steps Figure 87 Completing the smartcard reader driver installation...

Страница 63: ...ore contactless smartcard reader devices on your printer you should install the contactless smartcard device driver as in the following and connect SOLID 310 printer to your PC 1 Connect SOLID 310 pri...

Страница 64: ...on and click Next Figure 89 Installation method selection 3 Driver location Insert the smartcard installation CD and find Options Omnikey 5121 directory on your CD Find the right directory which is in...

Страница 65: ...65 4 Complete installation When the installation is completed the window as the Pic121 is shown click Finish to complete the installation steps Figure 91 Completing the driver installation...

Страница 66: ...ttached Check the rollers and cards and clean them if they are polluted Check the operating state of the card feeding rollers and sensors 3 CardMove Ext Err Fail to move a card between printer and oth...

Страница 67: ...g configuration Check the rollers encoder and cards and clean them if they are polluted 10 MAG T1 Error Fail to read a track 1 of the magnetic stripe Check the surface and direction of magnetic card C...

Страница 68: ...perating a flipper Remove a card after opening a flipper cover Check the card size 18 Ribbon Zero All ribbons are used Install the new ribbon after purchasing it in the place of purchase 19 RibbonNotF...

Страница 69: ...assword 24 SetCommandFail Failed to execute a command of the printer Replace the USB cable USB Change the USB port in the PC Turn off on the printer 25 Spool Full The printing data is full in the spoo...

Страница 70: ...ong cleaning card ask to SOLID 310 printer provider Figure 92 Exclusive long cleaning card for SOLID 310 printer If the exclusive long cleaning card is ready click the Clean Printer in the service tab...

Страница 71: ...94 Printer cleaning Step 1 Step 2 Open the hopper and top cover and remove the card and ribbon cartridge Figure 95 Printer cleaning Step 2 Step 3 Insert the exclusive long cleaning card into the print...

Страница 72: ...3 Step 4 Close the top cover to clean the Thermal Print Head and the printing roller When the top cover is closed cleaning card will be moving back and forth to clean Figure 97 Printer cleaning Step...

Страница 73: ...73 Figure 98 Printer cleaning Step 5 Step 6 Remove the exclusive long cleaning card and install ribbon cartridge into the printer Figure 99 Printer cleaning Step 6...

Страница 74: ...nt Head 2 Set up the new Print Head s configuration using CardPrinterConfig program Step1 Run CardPrinterConfig in Utilities of the installation CD and click expansion button Step2 Click Change Head i...

Страница 75: ...d Figure 102 Print head replacement 5 Setup the print position and the color density After installing the new Print Head you must reset the print position and the color density using CardPrinterConfig...

Страница 76: ...r using front LED buttons If this problem occurred frequently check the below things Non standard cards or bad cards Change the cards You can use only ISO CR 80 card 54mm x 86mm The transfer roller or...

Страница 77: ...ecking the card change it to another card The cleaning roller is contaminated with the dust and dirt Check the cleaning roller If there is much dust change the cleaning roller to the new one Much dust...

Страница 78: ...roller or printing roller is contaminated with the dust and dirt Clean the rollers with the cleaning kit as section 6 1 Worn out printer Please contact the local supplier 6 5 5 Unplanned color print...

Страница 79: ...printing Open the top cover and take out the cartridge After putting the snapped pieces on together install the cartridge again Check the followings if this kind of problem occur frequently Non stand...

Страница 80: ...fline Change the printer driver to Online The printer s USB cable is disconnected or the connection is bad Check the cable s connection between PC and the printer If not good make the USB cable connec...

Страница 81: ...cards hour _ Capacity Input Hopper 80 Cards Output Hopper 25 Cards System Memory 64MB RAM Control Panel 1 LED Button Supported Platforms MS Windows 7 8 10 Mac OS Linux Communication USB Ethernet Opti...

Страница 82: ...nformation on the RFID Tag of the ribbons To support user s various requirements for printing cards appropriately many kinds of ribbons should be provided and SOLID printer should distinguish the type...

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