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NJR-TW01UHD/NJR-RW01UHD User Guide

11 Troubleshooting

In case the NJR-W01UHD does not work correctly, please check the following items first. Also refer to

manuals for connected devices as well, since they may possibly be the cause of the problem.

・

Are the NJR-W01UHD and all devices plugged in and powered on normally?

・

Are cables connected correctly?

・

Are there no loose connections?

・

Are correct cables for NJR-W01UHD being used?

・

Are signal specifications of connected devices matched to each other?

・

Are settings of the sink device correct?

・

Are there any nearby objects that may cause noise?

If additional assistance is required, please perform the following tests and then contact us.

No.

Checking items

Result

Does the same problem occur at all connectors?

Yes or No

Connect the devices using genuine cables without connecting the

NJR-W01UHD.

The problem still cannot be solved? Please contact us for assistance.

Yes or No

Содержание NJR-TW01UHD

Страница 1: ...RW01UHD User Guide Ver 1 0 0 Thank you for choosing our product To ensure the best performance of this product please read this user guide fully and carefully before using it and keep this manual tog...

Страница 2: ...demarks of HDMI Licensing Administrator Inc in the United States and other countries etherCON opticalCON and powerCON are registered trademarks of Neutrik AG Connection Reset and IP NINJAR are registe...

Страница 3: ...designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy a...

Страница 4: ...injury if the warning is ignored or the product is handled incorrectly Indicates the presence of a hazard that may cause minor personal injury or property damage if the caution is ignored or the produ...

Страница 5: ...ching may cause the connection to overheat increasing the risk of electrical shock or fire Do not use a damaged plug or connect to a damaged outlet Unplug the product from the AC power source during i...

Страница 6: ...y if the product is damaged by falling or having been dropped If you continue to use the product under these conditions it may increase the risk of electrical shock or fire For maintenance and repair...

Страница 7: ...used outside the specified range for temperature and humidity continuously it may increase the risk of fire or electric shock Do not place the product at elevations of 1 24 mi 2 000 m or higher above...

Страница 8: ...ion 31 8 1 Controlled by IP NINJAR Configurator 32 8 2 Controlled by NJR CTB 33 8 3 Setting items 34 8 4 Initialization 35 8 5 Reboot 35 9 Setting 36 9 1 Setting input 37 9 1 1 No signal input monitor...

Страница 9: ...NJR TW01UHD NJR RW01UHD User Guide 9 9 7 Information 50 9 7 1 Input status 50 9 7 2 Output status 51 9 7 3 Monitor EDID 52 9 7 4 Version 53 10 Product specification 54 11 Troubleshooting 55...

Страница 10: ...control For IP NINJAR Configurator LAN 4K 60 1080p 4K 60 1080p Chapter 8 Chapter 2 to 11 Chapter 8 10 GbE switch Fig 1 1 Document structure Table 1 1 Document for IP NINJAR products Model User Guide C...

Страница 11: ...er and cables are not included use the following adapter and cables For AC adapter cable Connector Neutrik s NAC3FX W Cable and AC plug complying with the safety standard of your country For 1080p 60...

Страница 12: ...LAN transmission are also supported IP network Fiber optic cables 10 GbE switch Source device HDMI NJR TW01UHD Source device HDMI NJR TW01UHD NJR RW01UHD HDMI NJR RW01UHD HDMI 4K monitor Monitor 4K 60...

Страница 13: ...ctional RS 232C for NJR TW01UHD RS 232C supported model and NJR RW01UHD LAN for NJR TW01UHD LAN supported model and NJR RW01UHD Network 10 Gb switch allows extension distribution matrix switching vide...

Страница 14: ...1 Digital video audio HDMI DVI Receiver Transmitter Video Audio D 2 Video Audio D 2 Scan converter Audio D 2 Video Multimode fiber OM3 Up to 984 ft 300 m Singlemode fiber OS1 Up to 6 21 mi 10 km Sing...

Страница 15: ...NJR TW01UHD NJR RW01UHD User Guide 15 5 Panels 5 1 NJR TW01UHD Encoder RS 232C model LAN model Fig 5 1 NJR TW01UHD drawing...

Страница 16: ...k s audio output connector Converts HDMI audio signal to analog audio signal Connects to amplifiers speakers mixer and the like RS 232C connector Neutrik s RS 232C connector LAN connector Neutrik s et...

Страница 17: ...NJR TW01UHD NJR RW01UHD User Guide 17 5 2 NJR RW01UHD Decoder Fig 5 2 NJR RW01UHD drawing...

Страница 18: ...udio signals are converted by using NJR CTB or IP NINJAR Configurator See 9 3 2 Selecting output audio RS 232C connector Neutrik s RS 232C connector LAN connector Neutrik s etherCON type LAN connector...

Страница 19: ...n be selected and output from the analog audio output connector of decoders NJR TW01UHD NJR RW01UHD NJR T04HD HDMI DVI Up to 98 ft 30 m Blu ray player 1080p Blu ray player 1080p Blu ray player 1080p B...

Страница 20: ...output from the analog audio output connector of decoders Encoders and decoders enable RS 232C communication LAN communication and peripheral device control such as projectors by using a control devic...

Страница 21: ...DVI Up to 10 ft 3 m 4K monitor 4K 60 HDMI DVI Up to 98 ft 30 m Fig 6 3 NJR T04HD and NJR RW01UHD Multiview Multimode fiber OM3 Up to 984 ft 300 m Singlemode fiber OS1 Up to 6 21 mi 10 km Singlemode f...

Страница 22: ...ntain sufficient clearances around the NJR W01UHD 1 2 in 30 mm or more When the NJR W01UHD needs to be mounted in an enclosed space or an EIA rack without using IDK s rack mounting hardware RM NJRW01...

Страница 23: ...For event staging 1 Remove the two bolts from the NJR W01UHD shown below using a 0 2 in 5 mm hex wrench 2 Attach a truss bracket Please prepare the truss bracket and its bolts Not included in the NJR...

Страница 24: ...wing four 4 original screws from the bottom plate of the NJR TW01UHD 2 Mount the NJR TW01UHD on the rack shelf and secure the device using the four 4 screws that are unscrewed in step 1 The appropriat...

Страница 25: ...is used video cannot be displayed stably Select an appropriate Premium HDMI cable depending on the 4K format The maximum distance may change depending on cable type and characteristics of source and...

Страница 26: ...R RW01UHD The target device should be the NJR TW01UHD and other IP NINJAR encoders or 10 GbE switch NJR RW01UHD Fiber optic cables NJR TW01UHD 10 GbE switch Fiber optic cables NJR TW01UHD 10 GbE switc...

Страница 27: ...re is no damage or dirt on the end face of the optical connector Clean up it or NJR W01UHD may not operate correctly Left without dust cap Right with dust cap Before cleaning After cleaning Fig 7 5 Du...

Страница 28: ...ND RTS CTS Signal Receive Data Transmit Data Ground Request to Send Clear to Send NJR W01UHD PC Not Connected Not Connected Not Connected Not Connected Not used Fig 7 8 RS 232C pin assignment connecti...

Страница 29: ...requesting straight connection RD TD N C N C N C N C GND RTS CTS Pin 1 3 2 4 6 5 7 9 8 Signal TD RD N C N C N C N C GND CTS RTS Signal Receive Data Transmit Data Ground Request to Send Clear to Send N...

Страница 30: ...or the like Pin No Signal name MDI MDI X 1000BASE T 100BASE TX 10BASE T 1000BASE T 100BASE TX 10BASE T 1 TRX Transmitted Received data TX Transmitted data TRX Transmitted Received data RX Received dat...

Страница 31: ...through Perform command control of NJR TW01UHD RS 232C model from NJR RW01UHD or IP NINJAR device connected to 10 GbE switch IP network Source device HDMI NJR TW01UHD Source device HDMI NJR TW01UHD NJ...

Страница 32: ...s communication commands can be input from the command line Refer to the IP NINJAR Configurator User Guide for operations from the IP NINJAR Configurator Refer to the Command Guide for NJR W01UHD for...

Страница 33: ...ide for NJR CTB for details of communication commands MAINTENANCE connector Tablet MAINTENANCE NJR CTB PC for control LAN cable 2 Communication command TCP 1100 Command server WEB server Browser HTTP...

Страница 34: ...and WEB C 45 Selecting WXGA mode Command WEB C 45 Deep Color Command WEB C 46 Audio format Command WEB C 46 Speaker configuration Command WEB C 47 RS 232C communication GUI WEB C 48 LAN GUI WEB C 49 M...

Страница 35: ...R RW01UHD or IP NINJAR device connected to 10 GbE switch Note Once setting values are initialized they cannot be restored Communication command CLRC Initialization See 8 1 Controlled by IP NINJAR Conf...

Страница 36: ...CbCr 4 2 0 output AUTO 39 HDCP output ALWAYS HDCP INPUT ONLY HDCP 2 2 ALWAYS 39 Hot plug ignoring duration OFF 2 to 15 sec OFF Not ignoring request signals 40 Muting digital audio Mute OFF Mute ON Mut...

Страница 37: ...nal from source device Fig 9 1 Monitoring absence of input Setting value OFF 2 to 15 sec Default 10 sec Notes If you are using the monitor power saving or dual monitor features on your PC set this fea...

Страница 38: ...ABLE HDCP compliant PC Video cannot be displayed Video can be displayed HDCP compliant non compliant sink device Video can be displayed NJR TW01UHD HDCP Disabled HDCP Enabled HDCP compliant sink devic...

Страница 39: ...Cr 4 2 2 output YCbCr 4 4 4 output YCbCr 4 2 0 output Note This setting is enabled when HDMI signal is input Communication command SDM Setting output mode GDM Getting output mode 9 2 2 HDCP output You...

Страница 40: ...video may not be output This problem can be solved by setting the ignoring time Sink device Video signals Hot plug Video output request signals Hot plug Masking time Masked hot plug Video signals Vide...

Страница 41: ...eo Audio D 1 Fiber optic cables 1 Audio D Digital audio 2 Audio A Analog audio Not muted Muted Not muted Muted Muted Muted Muted Muted Not muted Not muted Audio D 1 Muted Audio D 1 Muted Audio D 1 Mut...

Страница 42: ...r TX Monitor Projector Speakers NJR RW01UHD D A conversion AUDIO OUTPUT HDMI OUTPUT HDMI transmitter RX Audio A 2 or D 1 Video Audio D 1 Fiber optic cables 1 Audio D Digital audio 2 Audio A Analog aud...

Страница 43: ...280 800 Quad VGA 1280 960 SXGA 1280 1024 WXGA 1360 768 1366 768 Pixel can be set in Selecting GWX SWX WXGA mode SXGA 1400 1050 WXGA 1440 900 WXGA 1600 900 RB UXGA 1600 1200 WSXGA 1680 1050 VESA1080 19...

Страница 44: ...N N N N N N N N N N N N N 1280x800 Y Y Y Y Y Y N N N N N N N N N N N N N N N N N N 1280x960 Y Y Y Y Y Y Y N N N N N N N N N N N N N N N N N 1280x1024 Y Y Y Y Y Y Y Y N N N N N N N N N N N N N N N N 13...

Страница 45: ...R RW01UHD set this item from the IP NINJAR Configurator or NJR CTB Communication command RME Copying EDID See 8 1 Controlled by IP NINJAR Configurator See 8 2 Controlled by NJR CTB Note To use a regis...

Страница 46: ...nd SDI Setting Deep Color input GDI Getting Deep Color input 9 4 5 Audio format You can set the audio format and maximum sampling frequency to be output from a source device Note Some formats are not...

Страница 47: ...OFF ON OFF OFF OFF OFF OFF OFF OFF OFF 2 Default ON OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF 3 ON ON OFF OFF OFF OFF OFF OFF OFF OFF OFF 4 ON ON ON OFF OFF OFF OFF OFF OFF OFF OFF 5 ON ON OFF ON OFF OF...

Страница 48: ...g between the NJR TW01UHD RS 232C model NJR RW01UHD and connected device only RD Received data and TD Transmitted data are sent Setting value Table 9 6 RS 232C setting items Setting items Setting valu...

Страница 49: ...9 7 LAN setting items Setting items Setting value Default IP address 0 0 0 0 to 255 255 255 255 Automatic Subnet mask 0 0 0 0 to 255 255 255 254 Default gateway 0 0 0 0 to 255 255 255 255 Communicatio...

Страница 50: ...SA resolution signal is input Horizontal resolution x Vertical resolution and sync frequency NO SIGNAL No signal is input Table 9 11 Format of audio input signal Value to be displayed Description LINE...

Страница 51: ...th 24 30 or 36 D DVI signal is output N A sink device is not connected Table 9 15 Error code HDMI output connector status of video output is displayed and then the status of audio output is displayed...

Страница 52: ...ly up to YCbCr 4 2 0 is supported YCbCr420 is displayed Color depth 1 24 30 36 BIT COLOR 24BIT COLOR All supported color depths are displayed Supported audio LINEAR PCM AUDIO NOT SUPPORT LINEAR PCM If...

Страница 53: ...7 4 Version You can display the model number and firmware version Information to be displayed Table 9 17 Version Item Example Model number NJR TW01UHD Firmware version 1 00 Communication command GIV...

Страница 54: ...ode PC polishing recommended For singlemode UPC polishing recommended SPC APC is not supported Transmission distances 7 Multimode fiber OM3 Up to 984 ft 300 m Singlemode fiber OS1 Up to 6 21 mi 10 km...

Страница 55: ...e no loose connections Are correct cables for NJR W01UHD being used Are signal specifications of connected devices matched to each other Are settings of the sink device correct Are there any nearby ob...

Страница 56: ...242 0021 JAPAN TEL 81 46 200 0764 FAX 81 46 200 0765 Email idk_eng idk co jp URL http www idkav com USA IDK America Inc 72 Grays Bridge Road Suite 1 C Brookfield CT 06804 TEL 1 203 204 2445 Email sal...

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