17 / 18
Trouble Shooting
Problems
Possible Causes
Solutions
No action when
powered on
Power supply failure
Replace power supply
Wrong connection of
the power
Check & reconnect the
cables
Abnormal self-test
with motor noise
Mechanical failure
Repair
Camera inclined
Reinstall the camera
Inadequate power
supply
Replace the power
supply
Normal self-test but
no images
Video signal failure
Reinstall camera
Wrong connection of
the video
Check & reconnect the
cables
Camera damaged
Replace the camera
Normal self-test but
out of control
Wrong connection of
RS485 cable
Check and reconnect
the cable
Wrong camera ID set
Check and reset the
Switches
Wrong baud rate set
Check and reset the
Switches
Vague image
Bad connection of the
video
Check and reconnect
the cables
Inadequate power
supply
Replace the power
supply
Dome camera out of
control
Self test error
Restart the camera
Wrong connection of
RS485 cable
Check and reconnect
the cables
Bad control of matrix
Check and restart the
camera
Remote controller not
work
Battery no power
Change battery of
remote
Table 8 – Troubleshooting
