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Dirk Rossmann GmbH
Isernhägener Straße 16 30938 Burgwedel
Size - 9cm x 12.5cm
Free client hotline: (0800) 76 77 62 66
(Monday - Friday, 09.00 - 18.00)
Contact-Form: www.rossmann.de/kontakt
Visit us online and profit from our comprehensive customer services.
Contact us by telephone, email, Facebook, or look at our map to find the nearest Rossmann-
branch to your location.
Please fill in the following form in print and return it with the defective product. In this way you can support us in the
analysis and improvement of our products:
Guarantee Card (Mini Chocolate Fondue Set, EAN 4305615428291 / EAN 4305615428307)
Under our guarantee conditions we assume the guarantee for our technical equipment for perfect condition and function.
The guarantee term is 24 months and begins on the day of purchase. Please retain your till receipt as evidence of purchase.
Please contact us by telephone or email for free return of your defective equipment during the guarantee term as well as
smooth resolution of your problems. Well trained employees shall take up your concerns and support you in word and deed.
Please make sure that your equipment is safe for transportation, if possible in its original packaging in order to avoid transport
damages.
Excluded from the guarantee are damages caused by improper usage, as well as to expendable parts and consumables,
battery replacement; the batteries in the equipment and lamps are expressly excluded from the guarantee.
This equipment is subject to strict quality control with regard to perfect condition, processing and functionality. If damages
occur, however, which are not attributable to the incorrect usage of the product (for example water or damage from dropping,
incorrect operation, etc.), we shall assume the removal of these defects in the framework of the guarantee (by exchange
or repayment). Rossmann shall rule only on damages to the product guaranteed itself, by supplying a replacement or by
repaying the purchase cost.
We reserve the right, to make repayment for items that are out of stock on basis of the receipt.
Further damage compensation claims of any kind, particularly owing to breach of obligations and unpermitted handling, as
well as claims on repayment of expenses paid in vain, are not included in the guarantee; the same shall apply to claims on
repayments of consequential harm caused by a defect. Any further claims are excluded in this guarantee. The aforementioned
limitations do not apply to claims on damages from harm to life, body or health or attributable to intent or gross negligence,
or the product liability law.
The guarantee expires in case of improper usage, access by third parties, or own attempts to make technical amendment to
the equipment. The guarantee services do not increase or renew the guarantee term of 24 months.
Please not that your legal guarantee rights in cases of defects (supplementary fulfilment, reduction, cancellation, damage or
expenses) are not limited by the guarantee in any way, but exist independently of the guarantee.
Name:
Address:
Post code, Location:
Date, Signature:
Item:
Reason of your complaint:
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