Zboard™ User Guide
19
Troubleshooting
TIP: Keyboard not functioning properly? Try right clicking on the Z Engine System Tray icon
(on your task bar) and choose ‘‘Refresh’’.
Frequently Asked Questions
(Question): My Z Engine System Tray icon stays red
(Answer): Try the following steps:
•
Check to ensure there is a Keyset inserted into the Base and the cable from the
Base is properly attached to the PC
•
Remove and re-insert the Keyset
•
Insert a different Keyset (to determine if the problem is with the embedded chip on
one of your Keysets)
•
Ensure you are not using any intermediate devices between your keyboard and
your PC such as PS/2>USB converter, KVM or other PC switch, cable extension
cord, and so on. Attach the Base cable directly to your computer port to resolve the
issue.
•
Uninstall and reinstall the Z Engine software with the Zboard™ plugged in.
•
Ensure that your BIOS settings are set to ‘‘Normal boot’’ and not ‘‘Rapid/Fast boot’’
•
Ensure your ‘‘USB Legacy support’’ or ‘‘USB Emulation’’ settings in your BIOS are
‘‘Enabled’’ or ‘‘On’’ (for USB Zboard™)
(Question): Some of my keys are semi-depressed or not functioning properly
(Answer): Remove the Keyset from the Base and make sure that all rubber domes on the Base
are in their upright position (and not depressed). Make sure the Keyset fits properly in the
Base.
(Question): The 'Enabled' LED is never ON
(Answer): The 'Enabled' LED is ON only when you are playing a game that matches the
current Zboard™ Mod file.
(Question): Some of my multimedia control keys don’t work and I can’t re-assign them for any
other function
(Answer): The seven Multimedia control keys currently support Windows® Media Player
version 6.4 or higher only. They do not support any other media-players. On Windows® 98/ME
