TROUBLE SHOOTING
1. HALO NOT COMMUNICATING WITH HALO
SMART INTERFACE
If the below message shows on the Halo screen
then it is not communicating with the Halo Smart
Interface.
Please follow the on screen recommendations,
additionally for further help you can also visit
idealheating.com
Please note even without a signal between the
Halo and the Halo Smart Interface the heating will
continue to operate in Failsafe mode. In Failsafe
mode the schedule will still operate however the
output temperature of the boiler will be reduced.
You can also manually switch your boiler On
and Off by using Override button on the Smart
Interface. When the Override is pressed it will
disable failsafe mode and allow full manual control
of the boiler until the connection is restored. When
communication is restored both Failsafe and
Override modes are disabled.
2. SMART WIRING CENTRE NOT COMMUNICATION
WITH SMART INTERFACE
If the below message shows on the Halo screen then
the Smart Wiring Centre is not communicating with
the Smart Interface.
Please follow the on screen recommendations
additionally for further help you can visit
idealheating.com
During this fault condition your heating zone valves
will need to be manually operated via the buttons on
the Smart Wiring Centre. When communication is
restored this override mode is disabled.
If issue persists call Ideal customer
support on 01482 498660
CF01 Fault
Sat, 17 Nov
9:33pm
Wireless connection to smart interface lost
Please check:
Battery level of Halo
Power indicator on your smart interface
Distance between Halo and smart
interface. If you have a Zigbee booster
ensure it has not been turned off
the Smart Interface.
If the issue persists call Ideal customer
support on 01482 498660
CF02 Fault
Sat, 17 Nov
9:33pm
Smart wiring centre not communicating
with your boiler’s smart interface.
Check all power and the distance between
smart wiring centre and boiler smart
interface. If you have a Zigbee booster
ensure it has not been turned off
CHANGING THE BATTERIES IN YOUR
HALO CONTROL
A red, empty battery symbol means that your Halo
batteries need to be replaced.
Whether you have a desk or wall mounted unit you
will see the below symbol on the base of the unit.
There are also two fi nger grabs top and bottom as
shown below. Use the fi nger grabs to gently pull
the Halo away from the rear housing.
Do not use a
screwdriver to separate.
1
2
9
1
menu
Sat, 17 Nov
mode
auto
9:33pm
0
5
target temp
until 10:00pm
current room
temp
Synchronisation to smart interface
in progress, please wait
0%
1
2
9
1
menu
Sat, 17 Nov
mode
auto
9:33pm
0
5
target temp
until 10:00pm
current room
temp
Remove all the old batteries and replace with 4 new
AA Alkaline batteries. Check you have the correct
battery orientation then position the Halo back onto
the rear housing and gently push into place until you
feel a positive click.
The Halo will go through a short synchronisation
process while it reconnects with your Halo Smart
Interface. The Halo will then return to the home
screen.
