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WARRANTY CONDITIONS
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WARRANTY CONDITIONS
We would encourage you to use the IDEAL BIKE WARRANTY CARD so that we can offer you
the best possible service. The warranty includes replacement of the frame in the event of a
material or manufacturing fault. The fault must be verified by an IDEAL bicycle dealer within
the warranty period. The warranty period begins on the date of purchase and is valid for 3
(three) years. The warranty also covers any material and manufacturing faults on all other
components for two years from the date of purchase.
Claims under this warranty can only be asserted by the original owner on presentation of
a dated original invoice. Please submit your claims to the IDEAL specialist bicycle dealer
from whom you purchased the bicycle. The warranty periods mentioned above will only be
honoured if the bicycle has been serviced at least once a year by an IDEAL bicycle dealer in
accordance with the requirements specified in these operating instructions.
You will find a 5-year maintenance plan for this purpose in the last section of the
Instructions for use. The IDEAL bicycle dealer must confirm the annual inspections with
a signature and a stamp. If you have owned your IDEAL bicycle for more than five years,
you can photocopy the service plan and attach a copy. The owner of the IDEAL bicycle is
responsible for bearing the costs of the inspection and servicing. In the event of a claim,
IDEAL shall be free to choose between repairing or replacing the affected component. Parts
that are not faulty shall only be replaced at the owner's expense. The handover certificate at
the end of the operating instructions must be completed and signed by the customer. The
IDEAL bicycle dealer shall retain a copy acknowledged and signed by the customer. When a
warranty claim is submitted, the handover certificate must be presented together with the
faulty part. Otherwise the warranty services cannot be granted.
EXCLUSION
Normal wear and tear is excluded from the warranty. Please read the next section to find
out which components come under this category. The manufacturer of the IDEAL brand is
not obliged to repair faults on bicycles and/or their components caused by incorrect use,
negligence, accidental damage, misuse, improper assembly and improper maintenance
performed by anyone other than an IDEAL bicycle dealer. This warranty shall no longer be
valid if the bicycle is modified or not used as intended, including, but not limited to, failing
to follow the Instructions for use, using the bicycle in a competition or bicycle race, stunt
riding, jumping on ramps or similar activities. IDEAL hereby provides a voluntary, limited
manufacturer's warranty, which is granted under certain conditions specified exclusively
in this document. This warranty does not affect the rights granted to the customer by law.
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