Guarantee and Warranty Policy xix
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The limited warranty is void if the product has been subjected to alteration,
neglect, misuse, or abuse; if any repairs have been attempted by anyone other than
ICS Advent or its authorized agent; or if the failure is caused by accident, acts of
God, or other causes beyond the control of ICS Advent or the manufacturer.
Neglect, misuse, and abuse shall include any installation, operation, or
maintenance of the product other than in accordance with the user’s manual.
No agent, dealer, distributor, service company, or other party is authorized to
change, modify, or extend the terms of this Limited Warranty in any manner
whatsoever. ICS Advent reserves the right to make changes or improvements in
any product without incurring any obligation to similarly alter products previously
purchased.
Return Procedure
For any Guarantee or Limited Warranty return, please contact ICS Advent
Customer Service at 800-480-0044 or 858-677-0877 and obtain a Return Material
Authorization (RMA) Number. All product(s) returned to ICS Advent for service or
credit
must
be accompanied by a Return Material Authorization (RMA) Number.
Freight on all returned items
must
be prepaid by the customer who is responsible
for any loss or damage caused by common carrier in transit. Returns for Warranty
must
include a Failure Report for each unit, by serial number(s), as well as a copy
of the original invoice showing the date of purchase.
To reduce risk of damage, returns of product must be in an ICS Advent shipping
container. If the original container has been lost or damaged, new shipping
containers may be obtained from ICS Advent Customer Service at a nominal cost.
ICS Advent owns all parts removed from repaired products. ICS Advent uses new
and reconditioned parts made by various manufacturers in performing warranty
repairs and building replacement products. If ICS Advent repairs or replaces a
product, its warranty term is not extended.
ICS Advent will normally return your replacement or repaired items via Second
Day Air. Overnight delivery or delivery via other carriers is available at an
additional charge.
Shipments not in compliance with this Guarantee and Limited Warranty Return
Policy will not be accepted by ICS Advent.
