23
Contacting Technical Support
For technical support, visit
Please include the following information when reaching out for technical support:
`
Description of the problem
`
Part number and serial numbers for both LEX and REX units
`
Host computer(s) make and model
`
Type of Operating System installed (e.g. Windows 10, macOS 11.1, etc.)
`
Make and model of any USB device(s) attached to this extension system
`
Description of the installation such as host computer model, transmission media used and information about
the USB device(s)
Product Return Shipping Instructions:
Package your product appropriately for safe shipment and mark the RMA number on the outside of the package. The
package must be sent prepaid to Icron to the address listed below. We recommend that you insure your shipment
or ensure your shipping method provides package tracking. The repaired or replaced item will be shipped to you, at
Icron’s expense, not later than thirty days after Icron receives the defective product.
Address to Return Product:
RMA Coordinator
Icron Technologies Corporation
4664 Lougheed Highway, Suite 221
Burnaby, BC Canada
V5C 5T5
