background image

Microprocessor

 

problems

 

 

v

   

Follow

 

the

 

suggested

 

actions

 

in

 

the

 

order

 

in

 

which

 

they

 

are

 

listed

 

in

 

the

 

Action

 

column

 

until

 

the

 

problem

 

is

 

solved.

 

v

   

See

 

the

 

parts

 

listing

 

in

 

the

 

Problem

 

Determination

 

and

 

Service

 

Guide

 

to

 

determine

 

which

 

components

 

are

 

customer

 

replaceable

 

units

 

(CRU)

 

and

 

which

 

components

 

are

 

field

 

replaceable

 

units

 

(FRU).

 

v

   

If

 

an

 

action

 

step

 

is

 

preceded

 

by

 

“(Trained

 

service

 

technician

 

only),”

 

that

 

step

 

must

 

be

 

performed

 

only

 

by

 

a

 

trained

 

service

 

technician.

 

Symptom

 

Action

 

The

 

server

 

emits

 

a

 

continuous

 

beep

 

during

 

POST,

 

indicating

 

that

 

the

 

microprocessor

 

is

 

not

 

working

 

correctly.

 

1.

   

Correct

 

any

 

errors

 

that

 

are

 

indicated

 

by

 

the

 

LEDs

 

(see

 

“Light

 

path

 

diagnostics

 

LEDs”

 

in

 

the

 

Problem

 

Determination

 

and

 

Service

 

Guide

).

 

2.

   

Make

 

sure

 

that

 

the

 

server

 

supports

 

all

 

the

 

microprocessors

 

and

 

that

 

the

 

microprocessors

 

match

 

in

 

speed

 

and

 

cache

 

size.

 

3.

   

(Trained

 

service

 

technician

 

only)

 

Make

 

sure

 

that

 

microprocessor

 

1

 

is

 

seated

 

correctly.

 

4.

   

Reseat

 

the

 

following

 

components:

 

a.

   

(Trained

 

service

 

technician

 

only)

 

Microprocessors

 

b.

   

VRM,

 

if

 

microprocessor

 

2

 

is

 

installed

5.

   

(Trained

 

service

 

technician

 

only)

 

Replace

 

the

 

microprocessors.

 

 

 

Chapter

 

5.

 

Solving

 

problems

 

67

Содержание x3650 - System M2 - 7947

Страница 1: ...ions Did the server start correctly Yes No Go to the Server Support flow chart on the reverse side of this page Start the server Did the server start correctly Yes No Install the server in the rack ca...

Страница 2: ...ify that all optional devices you installed are on the ServerProven list at http www ibm com servers eserver serverproven compat us Is the server working correctly Is the problem solved Hardware or so...

Страница 3: ...IBM System x3650 Type 7979 Installation Guide...

Страница 4: ...e 81 and the Warranty and Support Information document on the IBM System x Documentation CD Sixth Edition December 2007 Copyright International Business Machines Corporation 2007 All rights reserved U...

Страница 5: ...ServeRAID SAS controller 30 Completing the installation 32 Installing the cover 33 Connecting the cables 33 Updating the server configuration 34 Chapter 3 Server controls LEDs and power 35 Front view...

Страница 6: ...information from the World Wide Web 80 Software service and support 80 Hardware service and support 80 IBM Taiwan product service 80 Appendix B Notices 81 Trademarks 81 Important notes 82 Product recy...

Страница 7: ...n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installar...

Страница 8: ...s document before you perform the procedures Read any additional safety information that comes with the server or optional device before you install the device Attention The information in this docume...

Страница 9: ...quipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instruc...

Страница 10: ...lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not v Throw or immer...

Страница 11: ...he device v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Cl...

Страница 12: ...n on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical curr...

Страница 13: ...us voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these par...

Страница 14: ...se to phase voltage is 240 V under any distribution fault condition Important This product is not suitable for use with visual display workplace devices according to Clause 2 of the German Ordinance f...

Страница 15: ...and number of hard disk drive bays v The 3 5 inch models have six 3 5 inch hot swap hard disk drive bays Install only 3 5 inch drives in these models If you intend to install a tape drive the tape dri...

Страница 16: ..._____ Serial number _____________________________________________ The model number and serial number are on the ID label on the bezel as shown in the following illustration ID label Note This illustra...

Страница 17: ...Run In the Open field type e win32 bat where e is the drive letter of the CD drive and click OK If you are using Red Hat Linux insert the CD into the CD drive then run the following command from the...

Страница 18: ...hazardous to you A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation Features and specifications The following informat...

Страница 19: ...N support and TCP IP Offload Engine TOE support v One RAID controller active only when a 8k or 8k l SAS controller is installed v One serial port v One serial attached SCSI SAS controller v Seven Univ...

Страница 20: ...c hot swap component for any additional procedures that you might have to perform before you remove or install the component The following illustrations show the major components in the server Note Th...

Страница 21: ...ight adapter Low profile adapter Remote Supervisor Adapter II SlimLine DIMM air baffle DIMM ServeRAID SAS controller System board VRM Heat sink filler Heat sink Microprocessor Heat sink retention modu...

Страница 22: ...8 IBM System x3650 Type 7979 Installation Guide...

Страница 23: ...managing and deploying firmware see the System x and xSeries Tools Center at http publib boulder ibm com infocenter toolsctr v1r0 index jsp v Before you install optional hardware make sure that the se...

Страница 24: ...eserver serverproven compat us System reliability guidelines To help ensure proper cooling and system reliability make sure that the following requirements are met v Each of the drive bays has a drive...

Страница 25: ...strap or other grounding system when working inside the server with the power on v Handle the device carefully holding it by its edges or its frame v Do not touch solder joints pins or exposed circuit...

Страница 26: ...eplace the cover before you turn on the server Operating the server for extended periods of time more than 30 minutes with the cover removed might damage server components Installing a memory module T...

Страница 27: ...n is disabled DIMM 1 DIMM 2 DIMM 3 DIMM 4 DIMM 5 DIMM 6 DIMM 7 DIMM 8 DIMM 9 Channel 0 Channel 1 Channel 2 DIMM 10 DIMM 11 DIMM 12 Channel 3 Branch 1 Branch 0 v Each DIMM in a pair must be the same si...

Страница 28: ...e server configuration information changes When you restart the server the system displays a message that indicates that the memory configuration has changed To install a DIMM complete the following s...

Страница 29: ...he connector Note If there is a gap between the DIMM and the retaining clips the DIMM has not been correctly inserted open the retaining clips remove the DIMM and then reinsert it 10 Replace the DIMM...

Страница 30: ...and the same size as or larger than the largest active DIMM pairs Enable online spare memory through the Configuration Setup Utility program The BIOS code assigns the online spare DIMM pairs accordin...

Страница 31: ...paring on branch 1 12 1 and 4 largest DIMMs 2 and 5 3 and 6 7 and 10 8 and 11 9 and 12 Online sparing on branch 0 Online sparing on branch 1 Table 6 Online spare DIMM configurations alternative scheme...

Страница 32: ...inch hard disk drives see http www ibm com servers eserver serverproven compat us v The server 2 5 inch models support eight 2 5 inch hot swap hard disk drives installed on Ultra Slim hard disk drive...

Страница 33: ...Check the hard disk drive status LED to verify that the hard disk drive is operating correctly If the amber hard disk drive status LED for a drive is lit continuously that drive is faulty and must be...

Страница 34: ...u must also install the voltage regulator module VRM which comes with the microprocessor in the VRM connector v Read the documentation that comes with the microprocessor to determine whether you must...

Страница 35: ...or 1 connector Microprocessor 2 connector Voltage regulator module connector The following illustration shows how to install the second microprocessor on the system board Chapter 2 Installing optional...

Страница 36: ...processor complete the following steps 1 Read the safety information that begins on page v and Installation guidelines on page 9 2 Turn off the server and peripheral devices and disconnect the power c...

Страница 37: ...key 6 Turn the VRM so that the keys align correctly with the VRM connector then firmly press the VRM straight down into the connector Make sure that the connector retaining clips are in the locked po...

Страница 38: ...your skin can cause connection failures between the contacts and the socket v Do not use excessive force when you press the microprocessor into the socket v Make sure that the microprocessor is corre...

Страница 39: ...ic protective cover from the bottom of the heat sink c Align the heat sink above the microprocessor with the thermal grease side down Retainer bracket Microprocessor Heat sink release lever d Slide th...

Страница 40: ...tall a full height half length adapter in slot 2 on the PCI riser card and a full height full length adapter in slot 1 on the PCI riser card v An optional Remote Supervisor Adapter II SlimLine can be...

Страница 41: ...I riser card assembly is inverted in the illustration PCI adapter connectors To install an adapter complete the following steps 1 Read the safety information that begins on page v and Installation gui...

Страница 42: ...in a PCI slot on the riser card assembly Note For clarity the PCI riser card assembly is shown inverted in the following illustration Inverted riser assembly 7 If you removed the PCI riser card assem...

Страница 43: ...nstallation on page 32 Installing a Remote Supervisor Adapter II SlimLine An optional Remote Supervisor Adapter II SlimLine can be installed only in a dedicated connector on the system board After the...

Страница 44: ...der the tab on the retainer bracket aligning the holes in the adapter with the posts on the retainer bracket and latch bracket then press the adapter into the connector on the system board and make su...

Страница 45: ...l SAS controller on the system board Attention To avoid breaking the retaining clips or damaging the connectors handle the clips gently 6 Open the retaining clip on each end of the connector 7 Lift t...

Страница 46: ...ully charged Until the battery is fully charged the controller firmware sets the controller cache to write through mode after the battery is fully charged the controller firmware re enables write back...

Страница 47: ...nector SAS connector S Ethernet connector ystems management Serial connector Video connector USB 1 connector USB 2 connector USB 3 connector USB 4 connector Ethernet 2 connector Ethernet 1 connector A...

Страница 48: ...ome optional devices have device drivers that you must install See the documentation that comes with each optional device for information about installing device drivers The server comes with at least...

Страница 49: ...n Hard disk drive activity LED green Hard disk drive status LED amber The following illustration shows the controls light emitting diodes LEDs and connectors on the front of the 2 5 inch model server...

Страница 50: ...an use IBM Director to light this LED remotely v Information LED When this LED is lit it indicates that a noncritical event has occurred An LED on the light path diagnostics panel is also lit to help...

Страница 51: ...ower supply AC power LED Each hot swap power supply has an ac power LED and a dc power LED When the ac power LED is lit it indicates that sufficient power is coming into the power supply through the p...

Страница 52: ...ntrol of the shared serial port to perform text console redirection and to redirect serial traffic using Serial over LAN SOL SAS connector Connect a serial attached SCSI SAS device to this connector S...

Страница 53: ...power environment only trained service personnel other than IBM service technicians are authorized to connect or disconnect power to the dc power supply See the documentation that comes with each dc p...

Страница 54: ...ton to start an orderly shutdown of the operating system and turn off the server if your operating system supports this feature v If the operating system stops functioning you can press and hold the p...

Страница 55: ...re the server hardware provide device drivers and help you install the operating system For information about the supported operating system versions see the label on the CD If the ServerGuide Setup a...

Страница 56: ...se ServeRAID Manager to Configure arrays View the RAID configuration and associated devices Monitor operation of the RAID controller Consider the following information when using the IBM ServeRAID Con...

Страница 57: ...re making a selection Using ServeRAID Manager Use ServeRAID Manager which is on the IBM ServeRAID Support CD to perform the following tasks v Configure a redundant array of independent disks RAID arra...

Страница 58: ...drives 6 Exit from ServeRAID Manager and remove the CD from the CD RW DVD drive 7 Restart the server Using custom configuration To use custom configuration complete the following steps 1 In the ServeR...

Страница 59: ...he server and perform other management functions Any standard Telnet client application can access the SOL connection Important The server Ethernet ports are set to DHCP by default In order to find yo...

Страница 60: ...edirection and Devices and I O Ports sections of the Configuration Setup Utility program e Select Advanced Setup then select Baseboard Management Controller BMC Settings f Set BMC Serial Port Access M...

Страница 61: ...e ttyS0 LILO configuration If you are using LILO complete the following steps 1 Modify the etc lilo conf file a Add the following text to the end of the first default linux line Monitor b Comment out...

Страница 62: ...boot boot b message boot message linear image boot vmlinuz 2 4 9 e 12smp label linux initrd boot initrd 2 4 9 e 12smp img read only root dev hda6 image boot vmlinuz 2 4 9 e 12 label linux up initrd bo...

Страница 63: ...Linux operating system starts a LILO boot prompt is displayed instead of the graphical user interface Press Tab at this prompt to install all of the boot options that are listed To load the operating...

Страница 64: ...anaconda Note that you do not have to rerun grub after making changes to this file NOTICE You have a boot partition This means that all kernel and initrd paths are relative to boot eg root hd0 0 kerne...

Страница 65: ...trd initrd 2 4 9 e 12 img You must restart the Linux operating system after you complete these procedures for the changes to take effect and to enable SOL SUSE SLES 9 0 configuration Note This procedu...

Страница 66: ...ite blue black light gray default 0 timeout 8 title linux kernel hd0 1 boot vmlinuz root dev hda2 acpi oldboot vga 791 1 initrd hd0 1 boot initrd title floppy root chainloader 1 title failsafe kernal...

Страница 67: ...rompt then press Enter to display the current boot options for your server b In the Boot Entries section locate the boot entry ID for the section with an OS friendly name of Windows Server 2003 Standa...

Страница 68: ...must restart the Windows 2003 operating system after you complete this procedure for the changes to take effect and to enable SOL Installing the OSA SMBridge management utility program Important To ob...

Страница 69: ...ng steps You must be logged in as a root user to perform these procedures 1 Go to http www ibm com systems support Download the utility program and create the OSA BMC Management Utility CD 2 Insert th...

Страница 70: ...he configuration utility diskette into the diskette drive and restart the server 2 From a command line prompt type bmc_cfg and press Enter 3 Follow the instructions on the screen Using the baseboard m...

Страница 71: ...Serial over LAN capability to remotely perform control and management functions over a Serial over LAN SOL network You can also use SOL to remotely view and change the server BIOS settings At a comma...

Страница 72: ...58 IBM System x3650 Type 7979 Installation Guide...

Страница 73: ...mptoms and steps to correct the problems See Troubleshooting tables on page 62 for more information v Diagnostic programs and error messages The system diagnostic programs are provided in ROM These pr...

Страница 74: ...the Configuration Setup Utility program and set the date and time 289 A failing DIMM was disabled Make sure that the DIMMs are supported by the server and that they are installed correctly 301 303 Key...

Страница 75: ...m cannot be installed 1 Make sure that there are no duplicate IRQ assignments 2 Make sure that the hard disk drive is connected correctly 3 Make sure that the hard disk drive cables are securely conne...

Страница 76: ...Guide to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that ste...

Страница 77: ...the part is a FRU the part must be replaced by a trained service technician Hard disk drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the...

Страница 78: ...r Logs in the Problem Determination and Service Guide The server resets restarts occasionally 1 If the reset occurs during POST and the POST watchdog timer is enabled click Advanced Setup Baseboard Ma...

Страница 79: ...the monitor are turned on 4 Move the keyboard cable to a different USB connector 5 Replace the following components one at a time in the order shown restarting the server each time a Keyboard b Only i...

Страница 80: ...a memory bank when it detected a problem or a memory bank might have been manually disabled 2 Check the POST error log for error message 289 v If a DIMM was disabled by a system management interrupt...

Страница 81: ...om Action The server emits a continuous beep during POST indicating that the microprocessor is not working correctly 1 Correct any errors that are indicated by the LEDs see Light path diagnostics LEDs...

Страница 82: ...g the server each time a Remote Supervisor Adapter II SlimLine if one is present b Trained service technician only System board The screen is blank 1 If the server is attached to a KVM switch bypass t...

Страница 83: ...how that the monitor is working correctly consider the location of the monitor Magnetic fields around other devices such as transformers appliances fluorescent lights and other monitors can cause scre...

Страница 84: ...ach dc power supply v You updated the configuration information in the Configuration Setup Utility program Whenever memory or any other device is changed you must update the configuration 2 Reseat the...

Страница 85: ...environment only trained service personnel other than IBM service technicians are authorized to connect or disconnect power to the dc power supply See the documentation that comes with each dc power s...

Страница 86: ...one of the power channel LEDs on the system board is lit See the power troubleshooting table in the Problem Determination and Service Guide or call for service The server unexpectedly shuts down and...

Страница 87: ...ician only System board Software problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See the parts listing in the Problem D...

Страница 88: ...SB hub disconnect the USB device from the hub and connect it directly to the server 4 Move the device cable to a different USB connector Video problems See Monitor problems on page 68 Light path diagn...

Страница 89: ...ed v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an...

Страница 90: ...tion error has occurred 1 Check the microprocessors that were just installed to make sure that they are compatible with each other and with the VRM see Installing an additional microprocessor on page...

Страница 91: ...shold level A failing fan can cause the TEMP LED to be lit 1 Determine whether a fan has failed If it has replace it 2 Make sure that the room temperature is not too high See Features and specificatio...

Страница 92: ...78 IBM System x3650 Type 7979 Installation Guide...

Страница 93: ...IBM support Web site at http www ibm com systems support to check for technical information hints tips and new device drivers or to submit a request for information You can solve many problems without...

Страница 94: ...products are supported by Support Line in your country or region see http www ibm com services sl products For more information about Support Line and other IBM services see http www ibm com services...

Страница 95: ...CLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certai...

Страница 96: ...s of Red Hat Inc in the United States and other countries Other company product or service names may be trademarks or service marks of others Important notes Processor speed indicates the internal clo...

Страница 97: ...found on IBM s Internet site at http www ibm com ibm environment products index shtml Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local aplicable...

Страница 98: ...potential effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE For proper collection and treatment contact your local IBM representative Bat...

Страница 99: ...cerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collectio...

Страница 100: ...uct may cause radio interference in which case the user may be required to take adequate measures United Kingdom telecommunications safety requirement Notice to Customers This apparatus is approved un...

Страница 101: ...049 0 711 785 1283 E mail tjahn de ibm com Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference VCCI statement Korean Class A warni...

Страница 102: ...88 IBM System x3650 Type 7979 Installation Guide...

Страница 103: ...can sequence 27 DIMMs connector locations 14 order of installation 12 display problems 68 documentation CD 2 drive hot swap installing 18 19 E electrical input 5 electronic emission Class A notice 85...

Страница 104: ...ling and configuring 45 installing 54 P PCI expansion slots 5 pointing device problems 65 POST error messages 60 power problems 71 power supply specifications 5 power control button 36 power cord conn...

Страница 105: ...heat sink 25 trademarks 81 troubleshooting chart 62 turning off the server 39 turning on the server 38 U United States electronic emission Class A notice 85 United States FCC Class A notice 85 Univer...

Страница 106: ...92 IBM System x3650 Type 7979 Installation Guide...

Страница 107: ......

Страница 108: ...Part Number 44R5190 Printed in USA 1P P N 44R5190...

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