background image

iv

 

ThinkPad

®

X40

 

Series

 

Service

 

and

 

Troubleshooting

 

Guide

Содержание THINKPAD X40

Страница 1: ...ThinkPad X40 Series Service and Troubleshooting Guide...

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Страница 3: ...ThinkPad X40 Series Service and Troubleshooting Guide...

Страница 4: ...OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could i...

Страница 5: ...ms 23 Hard disk drive problems 24 A startup problem 24 Fingerprint authentication problems 26 Other problems 26 Starting IBM BIOS Setup Utility 28 Recovering pre installed software 29 Upgrading the ha...

Страница 6: ...iv ThinkPad X40 Series Service and Troubleshooting Guide...

Страница 7: ...such as speakers or monitors with external power adapters If you have such a product this information applies to your product In addition your computer product may contain a coin sized internal batte...

Страница 8: ...wer cord or power adapter has been exposed to water v The product has been dropped or damaged in any way v The product does not operate normally when you follow the operating instructions Note If you...

Страница 9: ...ch can eventually result in overheating Always connect power cords and signal cables in the correct order and ensure that all power cord connectors are securely and completely plugged into receptacles...

Страница 10: ...nside the battery cells The cells are designed to release pressure and cell materials through vents in the cell can This design is an important safety feature IBM has received a number of reports from...

Страница 11: ...deep discharge if they are left unused for a long period of time This may shorten battery life and increase the risk of a short circuit Charge batteries periodically including spare batteries to avoi...

Страница 12: ...on and to reduce the risk of damage to your machine do the following v Always store CD DVD discs in their original packaging v Always store CD DVD discs out of direct sunlight and away from direct hea...

Страница 13: ...vices First remove the power cord from the outlet Attach the signal cables to receptacles Remove signal cables from receptacles Attach the power cord to an outlet Remove all cables from devices Turn t...

Страница 14: ...be charged about once per year to prevent overdischarge DANGER If the rechargeable battery pack is incorrectly replaced there is danger of an explosion The battery pack contains a small amount of harm...

Страница 15: ...CDC or Mini PCI option or open the covers of the system or attached devices Electrical current from power telephone and communication cables is hazardous CAUTION When you have added or upgraded a CDC...

Страница 16: ...ne to report a gas leak in the vicinity of the leak v Use only No 26 AWG or larger thicker telephone cable Laser compliance statement An optical storage drive device such as a CD ROM CD RW DVD ROM dri...

Страница 17: ...f this product has such a cord cable or wire then the following warning applies WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to...

Страница 18: ...xvi ThinkPad X40 Series Service and Troubleshooting Guide...

Страница 19: ...or these alternative methods are on your hard disk which eliminates having to locate misplaced CDs and problems associated with using an incorrect CD version The complete backup of all the files and p...

Страница 20: ...xviii ThinkPad X40 Series Service and Troubleshooting Guide...

Страница 21: ...tart correctly press the Access IBM button during the startup sequence of your computer and start the IBM Rescue and Recovery Use this area to run diagnostics restore your backups assuming you have ma...

Страница 22: ...video clips that show you how to perform certain tasks such as replacing your battery inserting a PC Card or upgrading your memory Use the controls shown to play pause and rewind the video clip xx Th...

Страница 23: ...Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a glance 2 Features 3 Specifications 4 Caring for your ThinkPad computer 5 Copyright IBM Corp 2005 1...

Страница 24: ...SB connector TrackPoint Access IBM button Kensington lock hole Infrared port SD Card slot Stereo headphone jack Microphone jack PC Card slot Fingerprint reader Rear view USB power connector USB connec...

Страница 25: ...els v Forward and Backward keys v TrackPoint v Fn key function v Access IBM button v Volume control buttons v ThinkLight External interface v External monitor connector v PC Card slot Type I or Type I...

Страница 26: ...F Note When you charge the battery pack its temperature must be at least 10 C 50 F v Relative humidity Operating with no diskette in the drive 8 to 90 Operating with a diskette in the drive 8 to 80 He...

Страница 27: ...tion from plastic bags v Keep your computer away from magnets activated cellular phones electrical appliances or speakers within 13 cm 5 in v Avoid subjecting your computer to extreme temperatures bel...

Страница 28: ...ips v Your computer modem might use only an analog telephone network or public switched telephone network PSTN Do not connect the modem to a PBX private branch exchange or any other digital telephone...

Страница 29: ...liquid from the sponge 4 Wipe the cover with the sponge using a circular motion and taking care not to let any excess liquid drip 5 Wipe the surface to remove the detergent 6 Rinse the sponge with cle...

Страница 30: ...y liquid drip into the computer 6 Be sure to dry the display before closing it Care for the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properl...

Страница 31: ...problems 17 TrackPoint problems 18 Standby and hibernation problems 19 Computer screen problems 22 Battery problems 23 Hard disk drive problems 24 A startup problem 24 Fingerprint authentication probl...

Страница 32: ...Windows If you are preparing to contact IBM for support be sure to print the test log so that you can rapidly provide information to the help technician Troubleshooting If you do not find your proble...

Страница 33: ...r turned off because the battery is low Connect the ac adapter to the computer and charge the battery or replace the battery with a fully charged one 0191 System Security Invalid remote change request...

Страница 34: ...the memory with PC Doctor 0231 System RAM error The system RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on reinstall it Then test...

Страница 35: ...he is disabled Have the computer serviced 02F4 EISA CMOS not writable Have the computer serviced 02F5 DMA test failed Have the computer serviced 02F6 Software NMI failed Have the computer serviced 02F...

Страница 36: ...isor password is set Type the password and press Enter to use the computer If the power on password is not accepted a supervisor password might have been set Type the supervisor password and press Ent...

Страница 37: ...screen and the machine does not beep while starting up Note If you are not sure whether you heard any beeps turn off the computer then turn it on again and listen again If you are using an external mo...

Страница 38: ...press the power switch to resume from standby or hibernation Problem The DOS full screen looks smaller Solution If you use a DOS application that supports only 640 480 resolution VGA mode the screen i...

Страница 39: ...ter is still not reset remove the ac adapter and the battery Keyboard problems Problem All or some of the keys on the keyboard do not work Solution If an external PS 2 keyboard is connected the numeri...

Страница 40: ...s when the computer is turned on or after it resumes normal operation Solution The pointer might drift when you are not using the TrackPoint during normal operation This is a normal characteristic of...

Страница 41: ...Standby and hibernation problems Problem The computer enters standby mode unexpectedly Solution If the processor overheats the computer automatically enters standby mode to allow the computer to cool...

Страница 42: ...tically because the battery is depleted Check the standby indicator v If the standby indicator is on your computer is in standby mode Connect the ac adapter to the computer then press Fn v If the stan...

Страница 43: ...is displayed 5 Select Timer Wake with Battery Operation by pressing Enter 6 With the F5 or F6 key select Enabled then press Enter 7 Press F10 and Enter to save this setting and exit this utility For i...

Страница 44: ...displayed on the computer screen v If you are using the AC adapter or using the battery and the battery status indicator is on is green press Fn Home to make the screen brighter v If the standby statu...

Страница 45: ...ic characteristic of the TFT technology Your computer s display contains multiple thin film transistors TFTs A small number of missing discolored or bright dots on the screen might exist all the time...

Страница 46: ...lem The hard disk drive makes a rattling noise intermittently Solution The rattling noise might be heard when v The hard disk drive starts accessing the data or when it stops v You are carrying the ha...

Страница 47: ...o the IBM support site v Troubleshoot and diagnose problems using diagnostics In the top panel of the IBM Rescue and Recovery workspace you can click the following to open other pages or exit the util...

Страница 48: ...our hands are too dry apply lotion to them Other problems Problem The computer locks or does not accept any input Solution Your computer might lock when it enters standby mode during a communication o...

Страница 49: ...ttery mode for the Intel SpeedStep technology this problem may occur This mode is designed to achieve maximum battery life by switching the processor speed between the regular low speed and half of th...

Страница 50: ...o select various setup parameters v Config Set the configuration of your computer v Date Time Set the date and time v Security Set security features v Startup Set the startup device v Restart Restart...

Страница 51: ...installed software Your computer hard disk has a hidden protected area for backups Contained within this area is a complete backup of the hard disk as it was shipped from the factory and a program cal...

Страница 52: ...ccess IBM button is displayed at the lower left of the screen press the Access IBM button The IBM Rescue and Recovery workspace opens 4 Click Restore your system 5 Click Restore my hard drive to the o...

Страница 53: ...information on the hard disk and then turn the computer off Never remove the drive while the system is operating in standby mode or in hibernation mode To replace the hard disk drive do the following...

Страница 54: ...hard disk drive and its cover into the hard disk drive bay then firmly install them 9 Close the computer display and turn the computer over so that its bottom side is up 10 Reinstall the screw 11 Rein...

Страница 55: ...from the computer Note If you are using a PC Card or Secure Digital Card the computer might not be able to enter hibernation mode If this happens turn off the computer 2 Close the computer display and...

Страница 56: ...spare battery with the front side of the battery space in the computer then gently push the battery into the space 6 Slide the battery lock to the lock position Replacing the battery 34 ThinkPad X40...

Страница 57: ...7 Turn the computer over again Connect the ac adapter and the cables to the computer Replacing the battery Chapter 2 Solving computer problems 35...

Страница 58: ...Replacing the battery 36 ThinkPad X40 Series Service and Troubleshooting Guide...

Страница 59: ...Chapter 3 Getting help and service from IBM Getting help and service 38 Getting help on the Web 38 Calling IBM 38 Getting help around the world 42 Copyright IBM Corp 2005 37...

Страница 60: ...onal Computing home page is www ibm com pc IBM provides an extensive Web site dedicated to mobile computing and to ThinkPad computers at www ibm com pc support Research this Web site to learn how to s...

Страница 61: ...ensure that you have downloaded the most current drivers and system updates run diagnostics and recorded information before you call When calling for technical assistance please have the following inf...

Страница 62: ...52 8205 0333 ThinkPad and WorkPad 852 2825 6580 Colombia Spanish 1 800 912 3021 Costa Rica Spanish 284 3911 Cyprus 357 22 841100 Czech Republic 420 2 7213 1316 Denmark Danish 4520 8200 Dominican Repub...

Страница 63: ...ourg French 352 298 977 5063 Malaysia English 1800 88 8558 Malta 356 23 4175 Mexico Spanish 001 866 434 2080 Middle East 44 0 1475 555 055 Netherlands Dutch 31 20 514 5770 New Zealand English 0800 446...

Страница 64: ...resellers who are authorized to perform warranty service International Warranty Service is available for your computer Service methods and procedures vary by country and some services might not be ava...

Страница 65: ...International Warranty Service see Service Announcement 601 034 at www ibm com Getting help and service Chapter 3 Getting help and service from IBM 43...

Страница 66: ...Getting help and service 44 ThinkPad X40 Series Service and Troubleshooting Guide...

Страница 67: ...ess Fidelity WiFi certification as defined by the WECA Wireless Ethernet Compatibility Alliance Bluetooth Daughter Card is designed to be interoperable with any Bluetooth product that is compliant to...

Страница 68: ...isk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies on the use of wireless devices in a specific organization e g air...

Страница 69: ...of the installed wireless card by referring to the extended channel mode enablement instruction In countries other than the United States and Canada extra IEEE 802 11b channels may be supported If you...

Страница 70: ...48 ThinkPad X40 Series Service and Troubleshooting Guide...

Страница 71: ...ls and workmanship and 2 conforms to IBM s Official Published Specifications Specifications which are available on request The warranty period for the Machine starts on the original Date of Installati...

Страница 72: ...ty service If you do not register the Machine with IBM you may be required to present proof of purchase as evidence of your entitlement to warranty service What IBM Will Do to Correct Problems When yo...

Страница 73: ...arts options alterations and attachments not under warranty service You also agree to 1 ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange 2 obtain auth...

Страница 74: ...f recurring 12 months charges apply for the Machine that is subject of the claim For purposes of this item the term Machine includes Machine Code and Licensed Internal Code LIC This limit also applies...

Страница 75: ...s added after the first sentence Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the courts of the city of La Paz BRAZIL Jurisdiction The following is add...

Страница 76: ...conduct dolo or gross negligence culpa inexcusable URUGUAY Jurisdiction The following is added after the first sentence Any litigation arising from this Statement of Limited Warranty will be settled e...

Страница 77: ...apply Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State or Territory CAMBODIA AND LAOS Governing Law The following rep...

Страница 78: ...actual damage arising in any situation involving nonperformance by IBM pursuant to or in any way related to the subject of this Statement of Limited Warranty the charge paid by you for the individual...

Страница 79: ...hts you may have under the Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited The Consumer Guarantees Act 1993 will not apply in respect of any goods which IBM provi...

Страница 80: ...dly and properly appointed All proceedings shall be conducted including all documents presented in such proceedings in the English language The English language version of this Statement of Limited Wa...

Страница 81: ...ers of an IBM approved service provider You are responsible for transportation costs for Machines located outside 50 kilometers of an IBM approved service provider Governing Law The phrase the laws of...

Страница 82: ...d Warranty or related to its violation or execution including summary proceedings will be settled exclusively by the Commercial Court of Paris 5 in Russia all disputes arising out of or in relation to...

Страница 83: ...gree on the chairman then the Central Chamber of Commerce in Helsinki will appoint the chairman EUROPEAN UNION EU THE FOLLOWING TERMS APPLY TO ALL EU COUNTRIES The warranty for Machines acquired in EU...

Страница 84: ...terms of this section in its entirety Except as otherwise provided by mandatory law 1 IBM s liability for any damages and losses that may arise as a consequence of the fulfillment of its obligations...

Страница 85: ...ransportation charges for the delivery of the failing Machine to IBM Limitation of Liability The following paragraph is added to this section The limitations and exclusions specified in the Statement...

Страница 86: ...IBM with fraud or gross negligence and for express warranty The following sentence is added to the end of item 2 IBM s liability under this item is limited to the violation of essential contractual te...

Страница 87: ...l damages for any one Default will not in any event exceed the greater of 1 EUR 125 000 or 2 125 of the amount you paid for the Machine directly relating to the Default Items for Which IBM is Not Liab...

Страница 88: ...nce of IBM 3 IBM s entire liability for actual damages for any one Default will not in any event except as provided in items 1 and 2 above exceed the greater of 1 Pounds Sterling 75 000 or 2 125 of th...

Страница 89: ...s and Labor 4 years Battery pack 1 year 5 1 2525 US Canada Mexico Brazil and Australia Parts and Labor 3 years Battery pack 1 year 6 1 Japan Parts and Labor 1 year Battery pack 1 year 6 1 Others Parts...

Страница 90: ...ir or exchange the failing Machine at your location and verify its operation You must provide suitable working area to allow disassembly and reassembly of the IBM Machine The area must be clean well l...

Страница 91: ...Support pages The IBM Statement of Limited Warranty is also available on this site in 29 languages To obtain warranty service contact IBM or your IBM reseller In Canada or the United States call 1 800...

Страница 92: ...00 Czech Republic 420 2 7213 1316 Denmark 4520 8200 Dominican Republic 566 4755 or 566 5161 ext 8201 Toll Free within the Dominican Republic 1 200 1929 Ecuador 1 800 426911 El Salvador 250 5696 Estoni...

Страница 93: ...xembourg 352 298 977 5063 Malaysia 1800 88 8558 Malta 356 23 4175 Mexico 001 866 434 2080 Middle East 44 0 1475 555 055 Netherlands 31 20 514 5770 New Zealand 0800 446 149 Nicaragua 255 6658 Norway Ne...

Страница 94: ...will be transferred to an English speaking operator Guarantee supplement for Mexico This supplement is considered part of IBM s Statement of Limited Warranty and shall be effective solely and exclusi...

Страница 95: ...d to the transportation of the product to our nearest Authorized Service Center Please call the nearest Authorized Service Center to obtain the necessary approvals or information concerning the shipme...

Страница 96: ...74 ThinkPad X40 Series Service and Troubleshooting Guide...

Страница 97: ...ckpoint cap X Hard disk drive X X X X Phone line cord X Memory X X X X Tier 2 CRUs Communication Daughter Card X X X Mini PCI Card X X X Keyboard X X X You can find instructions for replacing CRUs in...

Страница 98: ...v The IBM Support Center For the telephone number of the Support Center for your country or region see Telephone numbers on page 39 76 ThinkPad X40 Series Service and Troubleshooting Guide...

Страница 99: ...can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A Processing date data This IBM hardware product and IBM software product...

Страница 100: ...television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures v Reorient or reloca...

Страница 101: ...uct including the fitting of non IBM option cards This product satisfies the Class B limits of EN 55022 Product notice requirements The following notice applies to machines equipped with both a DVD an...

Страница 102: ...installed on the system board of your ThinkPad computer to back up the main battery If you want to replace it with a new one contact your place of purchase or ask for a repair service provided by IBM...

Страница 103: ...guide you through individual tasks v Lotus Word Pro Word Processor v Lotus 1 2 3 Spreadsheet v Lotus Freelance Graphics Presentation Graphics v Lotus Approach Database v Lotus Organizer Time Contact...

Страница 104: ...ada Call 800 690 3899 In Latin American Countries Via the Internet http smartsuite modusmedia com Mail address IBM Lotus Notes and SmartSuite Program Modus Media International 501 Innovation Avenue Mo...

Страница 105: ...artCenter Lotus PS 2 Rescue and Recovery ThinkLight ThinkPad TrackPoint Ultrabay UltraBase UltraNav Microsoft and Windows are trademarks of Microsoft Corporation in the United States and or other coun...

Страница 106: ...84 ThinkPad X40 Series Service and Troubleshooting Guide...

Страница 107: ...tips 5 K keyboard problems 17 L locations 2 P password problems 16 setting 6 PC Doctor for Windows 10 power switch problems 17 problem A startup 24 problems battery 23 computer screen 22 diagnosing 10...

Страница 108: ...86 ThinkPad X40 Series Service and Troubleshooting Guide...

Страница 109: ......

Страница 110: ...Part Number 27R0975 Printed in China 1P P N 27R0975...

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