Chapter
5.
Troubleshooting
If
you
encounter
problems
when
running
the
drive,
refer
to
the
flowchart
in
For
explanations
of
codes
on
the
Single-character
Display
(SCD),
see
Please
review
before
calling
IBM
Technical
Support.
Procedure
1:
Determining
Firmware
Level
and
Capturing
Drive
Dump
Customers
are
responsible
for
updating
Firmware.
For
optimum
performance,
the
customer
must
obtain
the
latest
level
of
firmware
for
the
unit
by
downloading
the
firmware
from
the
LTO
web
site
http://www.ibm.com/storage/tape/lto.
The
ITDT
utility
(see
can
be
used
to
update
the
firmware
level
as
well
as
to
capture
a
drive
dump
which
may
be
requested
by
technical
support
to
aid
in
problem
analysis.
Yes
Yes
1. Try another electrical outlet.
2. Try another power cord.
3. Refer to the pre-call checklist in this chapter before calling
IBM Technical Support.
4. Contact IBM Technical Support.
Ensure that the SAS communication path
between the host and the drive is functioning properly
(refer to Procedures 3 and 4 in this chapter).
Refer to the pre-call checklist in this chapter before calling
IBM Technical Support. Contact IBM Technical Support.
1. Refer to the section about codes on the single-character
display in this guide.
2. Ensure that the latest level of firmware is installed on the
drive (refer to Procedure 1 in this chapter).
3. Refer to the pre-call checklist in this chapter before calling
IBM Technical Support.
4. Contact IBM Technical Support.
Refer to Procedure 2 in this chapter.
No
No
No
Yes
No
No
Yes
Yes
a80hh027
Start
Does the
Tape Drive
power on?
Does air flow
from the fan?
Does the
SCD and status
light indicate
an error?
Does the tape
cartridge load and
unload properly?
1. If you are still having
problems running the Tape
Drive refer to the pre-call
checklist in this chapter
before calling IBM Technical
Support.
2. Contact IBM Technical
Support.
Does the
Tape Drive
communicate
with the server?
correctly
Figure
5-1.
Flowchart
for
analyzing
maintenance
problems
©
Copyright
IBM
Corp.
2007
5-1
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