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Chapter 4. Reporting Problems

When you report a problem that has occurred in a unit in a ProFibre Storage
Array, it is important that you report the following information, in addition to the
error information given to you by your operating system:

Model number

DF1100R or
DF1100J

This information is located on a label on the top, rear
of the enclosure.

Serial number

11S...

This information is located on the label at the bottom
right on the rear flange of the enclosure. It is on the
horizontal surface in front of the fan-and-power-
supply unit. The serial number begins with 11S.

You can report problems to:

Technical Support
Hours: 6:00am - 6:00pm Pacific Time
Monday - Friday (Excluding U.S. holidays)

877.731.4461 (Toll-Free, U.S/Canada only)
510.608.2200 (International)
Fax: 510.745.7715

email: [email protected]

web - problem reporting form:
http://www.storage.ibm.com/storagesmart/techfeedback.htm

© Copyright IBM Corp. 2001

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Содержание StorageSmart DF1100R

Страница 1: ...StorageSmart ProFibre Storage Array RAID Controller Unit DF1100R Storage Expansion Unit DF1100J Operator s Guide SA18 7716 00 IBM...

Страница 2: ......

Страница 3: ...StorageSmart ProFibre Storage Array RAID Controller Unit DF1100R Storage Expansion Unit DF1100J Operator s Guide SA18 7716 00 IBM...

Страница 4: ...Notices on page 33 First Edition February 2001 Visit the IBM ProFibre web page at http www ibm com storage profibre Copyright International Business Machines Corporation 2001 All rights reserved US Go...

Страница 5: ...ve Module 14 To Add a Disk Drive Module 14 Chapter 3 Exchanging Disk Drive Modules and Fan and Power Supply Assemblies 17 Preparing to Exchange Parts 17 Exchanging Disk Drive Modules 17 Before Exchang...

Страница 6: ...iv ProFibre Storage Array Operator s Guide...

Страница 7: ...th ISO standard DIS7779 Measurement of Airborne Noise Emitted by Computer and Business Equipment The equipment was installed and operated as described in Appendix C 8 of that standard Electrostatic Di...

Страница 8: ...ances v Keep the BBU away from fire v Do not expose the BBU to water or rain v Do not attempt to disassemble the BBU v Do not short circuit the BBU v Keep away from children v Do not put the BBU into...

Страница 9: ...y your organization to maintain your ProFibre Storage Array An index is provided at the back of this book If You Need More Information Other books that you might need are v StorageSmart ProFibre Stora...

Страница 10: ...Numbering Convention In this book KB means 1 000 bytes MB means 1 000 000 bytes GB means 1 000 000 000 bytes viii ProFibre Storage Array Operator s Guide...

Страница 11: ...cancel your equipment warranty CAUTION Do not attempt to lift a unit of a ProFibre Storage Array by yourself Ask another person to help you CAUTION A rack mounted unit weighs up to 38 5 kg 85 lb with...

Страница 12: ...disk drive module or a dummy module A dummy module is required to maintain airflow for proper cooling of the enclosure Each disk drive module connects to a backplane that is mounted vertically across...

Страница 13: ...losure Services SES protocol More information about the RAID FF card can be found on page 7 FC AL interface cards 5 in an expansion unit are used to connect the expansion unit to a controller unit or...

Страница 14: ...to the unit exists Note that a unit of the ProFibre Storage Array should be able to continue operating correctly even when the failure of a single part has been detected Disk Drive Modules The lights...

Страница 15: ...rrors OR the disk drive is faulty this is an SES function Flashing 0 5 seconds on 0 5 seconds off The data on this disk drive is being rebuilt using data on other disk drives in the same array Flashin...

Страница 16: ...h is set to standby DC On Standby switch 4 The DC On Standby switch connects dc electrical power from the fan and power supply assembly to the disk drives and other components in the ProFibre Storage...

Страница 17: ...lied to the RAID FF card DRIVE FC Active light 2 The DRIVE FC Active light which is green is lit when there is any activity on the Fibre Channel connection to any disk drive HOST FC Active light 3 The...

Страница 18: ...s amber is lit when there is a fault on the RAID FF card or during boot up of the RAID FF card FC AL Interface Cards Two FC AL interface 1 cards are installed in the back of a ProFibre Storage Array E...

Страница 19: ...etention in the event of a sudden loss of power in the unit CAUTION Do not try to replace and or exchange the Ni MH rechargeable battery pack integral to the Battery Backup Unit BBU assembly The Ni MH...

Страница 20: ...itch settings of 8 or 9 are not supported and should not be used however if selected are treated as 7 If switch card settings 7 8 and 9 are used in the same system unique FC AL addresses cannot be ass...

Страница 21: ...he capacity of the disk drive Each disk drive module also has a FC AL address that is related to its position in the ProFibre Storage Array unit The addresses used are S0 to S9 hex where S is the sett...

Страница 22: ...12 ProFibre Storage Array Operator s Guide...

Страница 23: ...at the front of the disk drive module The label is shown in more detail in Figure 12 on page 11 Attention Disk drive modules are fragile Handle them with care Keep them well away from strong magnetic...

Страница 24: ...e slot See Figure 14 To Add a Disk Drive Module 1 Pull the dummy module out of the unit Attention The fans might increase in speed Do not leave the slot empty for more than 30 minutes if you do the un...

Страница 25: ...ops Note that the module is not yet fully inserted 3 While continuing to push the disk drive module into the slot slowly close the handle 1 until it stops with a click This action fully inserts the mo...

Страница 26: ...nd then goes off If the amber Check 2 light comes on verify that the new disk drive module has been correctly installed If it has been correctly installed refer to the SANArray Manager Client Software...

Страница 27: ...Storage Expansion Unit DF1100J Service Guide for information about determining the cause of a problem Exchanging Disk Drive Modules You can exchange a faulty disk drive module only if v You are author...

Страница 28: ...e them If the Check light is not on you cannot exchange the disk drive module call your service representative and report the problem If the Check light is on exchange the disk drive module for a new...

Страница 29: ...it into the slot When the handle touches the front surface of the unit the module stops Note that the disk drive module is not yet fully inserted 5 While continuing to push the disk drive module into...

Страница 30: ...not correctly aligned remove it see 1 on page 18 and reinstall it steps 4 through 6 above 7 The green Activity 1 light and the amber Check 2 light both come on and then go out If the Check light stay...

Страница 31: ...re fan and power supply assembly and v Another fan and power supply assembly is still present in this unit You do not need to remove power from the other fan and power supply assembly in this unit whe...

Страница 32: ...entative and report the problem If the Check light is on exchange the fan and power supply assembly by using the procedure in the following section To Exchange a Fan and Power Supply Assembly 1 Set th...

Страница 33: ...AUTION Ensure that the mainline power cable has been removed from the failing fan and power supply assembly and the AC PWR light 1 is off before continuing 1 Figure 27 Unplugging the Mainline Power Ca...

Страница 34: ...3 Unscrew the two thumbscrews on the fan and power supply assembly Figure 28 Unscrewing the Thumbscrews on the Fan and Power Supply Assembly 24 ProFibre Storage Array Operator s Guide...

Страница 35: ...space empty for more than 30 minutes if you do the unit and the disk drive modules may overheat and be damaged CAUTION Do not insert hands or tools into the empty space where the fan and power supply...

Страница 36: ...The speed of the other fan in the unit may decrease 6 Tighten the two thumbscrews by turning them clockwise Figure 30 Inserting a Replacement Fan and Power Supply Assembly Figure 31 Tightening the Sc...

Страница 37: ...comes on DANGER Do not plug the power supply cord into the fan and power supply assembly until the unit has been completely installed and its retaining screws have been tightened 1 Figure 32 Plugging...

Страница 38: ...on the new fan and power supply assembly to ON Ensure that the DC PWR light 2 comes on Attention Note that the fan speeds may decrease 2 1 Figure 33 Fan and Power Supply DC On Standby Switch 28 ProFib...

Страница 39: ...ly installed refer to the StorageSmart ProFibre Storage Array RAID Controller Unit DF1100R Storage Expansion Unit DF1100J Service Guide GY18 2409 for information about determining the cause of a probl...

Страница 40: ...30 ProFibre Storage Array Operator s Guide...

Страница 41: ...al number 11S This information is located on the label at the bottom right on the rear flange of the enclosure It is on the horizontal surface in front of the fan and power supply unit The serial numb...

Страница 42: ...32 ProFibre Storage Array Operator s Guide...

Страница 43: ...gdom or any other country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS...

Страница 44: ...on you must destroy your machine readable documentation IBM License Agreement for Machine Code Regardless of how you acquire electronically preloaded on media or otherwise BIOS Utilities Diagnostics D...

Страница 45: ...cense or assign the license for the Machine Code v Lease the Machine Code or any copy of it The terms of IBM s Machine warranty which is incorporated into this Agreement by reference apply to Machine...

Страница 46: ...36 ProFibre Storage Array Operator s Guide...

Страница 47: ...hts check 4 disk drive module 4 fan assembly 5 interface card 8 power supply assembly 5 RAID FF card 7 Subsystem 3 unit power 4 M model number machine 31 N notices 33 numbers machine 31 O OUT FC Statu...

Страница 48: ...38 ProFibre Storage Array Operator s Guide...

Страница 49: ...the information in this book is Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well organize...

Страница 50: ...elopment Dept 6IMA 5400 Airport Blvd Boulder CO 80301 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

Страница 51: ......

Страница 52: ...IBMR Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber SA18 7716 00...

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