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Chapter 19. Getting help, service, and information

If you need help, service, technical assistance, or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist
you.

For example, IBM maintains pages on the World Wide Web where you can get
information about IBM products and services, find the latest technical information,
and download device drivers and updates. Some of these pages are:

http://www.ibm.com

Main IBM home page

http://www.ibm.com/pc

IBM Personal Computing

http://www.ibm.com/pc/support

IBM Personal Computing Support

http://www.ibm.com/pc/us/ibmpc

IBM Commercial Desktop PCs (U.S.)

http://www.ibm.com/pc/us/intellistation

IBM IntelliStation

®

Workstations (U.S.)

http://www.ibm.com/pc/us/accessories

Options by IBM (U.S.)

http://www.ibm.com/pc/us/eserver/xseries

IBM xSeries systems (U.S.)

http://www.ibm.com/pc/us/server/sguide

IBM ServerGuide (U.S.)

http://www.ibm.com/software/os/warp-server

IBM OS/2 Warp

®

Server

http://www.ibm.com/pc/techconnect

IBM TechConnect

®

You can select a country-specific Web site from these pages.

You might also want to visit the Web pages of other companies for information
about other operating systems, software, and accessories. The following are some
other Web sites you might find helpful:

http://www.lotus.com

http://www.sco.com

http://www.tivoli.com/

http://www.adaptec.com

http://www.microsoft.com/

http://www.apcc.com

http://www.novell.com/

http://www.norton.com

Help is also available from bulletin boards and online services, as well as by fax
and telephone. This section provides information about these sources.

Services available and telephone numbers listed are subject to change without
notice.

Service support

With the original purchase of an IBM hardware product, you have access to
extensive support coverage. During the IBM hardware product warranty period, you
may call the IBM Personal Computer HelpCenter

®

(1-800-772-2227 in the U.S.) for

hardware product assistance covered under the terms of the IBM hardware
warranty. See “Getting help by telephone” on page 162 for HelpCenter telephone
numbers in other countries.

The following services are available during the warranty period:

v

Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.

© Copyright IBM Corp. 2001

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Содержание ServeRAID-4 Ultra160 Series

Страница 1: ...IBM User s Reference ServeRAID 4 Ultra160 SCSI Controller SC25 P258 10...

Страница 2: ......

Страница 3: ...IBM User s Reference ServeRAID 4 Ultra160 SCSI Controller SC25 P258 10...

Страница 4: ...al information under Product warranties and notices on page 169 Third Edition May 2001 Copyright International Business Machines Corporation 2001 All rights reserved US Government Users Restricted Rig...

Страница 5: ...it lisez le manuel Safety Information Vor Beginn der Installation die Brosch re mit Sicherheitshinweisen lesen Przed zainstalowaniem tego produktu nale y przeczyta broszur Informacje Dotycz ce Bezpiec...

Страница 6: ...pe nosti Preden namestite ta izdelek preberite knji ico Varnostne informacije Antes de instalar este producto lea la Informaci n de Seguridad L s s kerhetsinformationen innan du installerar den h r pr...

Страница 7: ...Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To connect 1 Turn everything OFF 2 First attach all cable...

Страница 8: ...ly do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are di...

Страница 9: ...ServeRAID controllers 27 Obtaining ServeRAID updates 27 Updating BIOS and firmware code 28 Configuring the ServeRAID controller 28 Chapter 5 Installing ServeRAID device drivers 41 Chapter 6 Configuri...

Страница 10: ...14 Installing the Microsoft Cluster Service software 107 Installing the Microsoft Cluster Service software on Windows NT 4 0 107 Installing the Microsoft Cluster Service software on Windows 2000 114...

Страница 11: ...customer support and service 161 Purchasing additional services 164 Ordering publications 165 Part 5 Appendixes 167 Product warranties and notices 169 Warranty Statement 169 Notices 177 Electronic emi...

Страница 12: ...x IBM User s Reference ServeRAID 4 Ultra160 SCSI Controller...

Страница 13: ...on about RAID technology Chapter 4 Configuring ServeRAID controllers on page 27 explains the ServeRAID configuration process You can refer to the information in this chapter when configuring one or mo...

Страница 14: ...scribes the ServeRAID POST error codes and startup messages This chapter also includes some basic information for rebuilding a defunct drive and troubleshooting failover and cluster problems Chapter 1...

Страница 15: ...te The ServeRAID command line programs for Microsoft Windows 2000 are in the following directory d PROGRAMS WINNT CMDLINE WIN2K where d is the CD ROM drive v ServeRAID files needed to install Microsof...

Страница 16: ...D 4 Ultra160 SCSI Controller User s Reference 4SRAIDUR PDF v IBM ServeRAID 4 Ultra160 SCSI Controller Device Driver Installation Instructions 4DEVDRV PDF The following booklets are extracted from the...

Страница 17: ...Note You can obtain this publication from the IBM Support Web site See Chapter 16 Obtaining ServeRAID updates on page 131 for additional information Preface xv...

Страница 18: ...xvi IBM User s Reference ServeRAID 4 Ultra160 SCSI Controller...

Страница 19: ...Part 1 Installation and configuration Copyright IBM Corp 2001 1...

Страница 20: ...2 IBM User s Reference ServeRAID 4 Ultra160 SCSI Controller...

Страница 21: ...age contains v One of the following IBM ServeRAID 4H Ultra160 SCSI controller IBM ServeRAID 4M Ultra160 SCSI controller IBM ServeRAID 4Mx Ultra160 SCSI controller IBM ServeRAID 4L Ultra160 SCSI contro...

Страница 22: ...ing diodes LEDs on the controllers indicate activity on the SCSI channels and provide diagnostic information for trained service technicians ServeRAID 4H controller The ServeRAID 4H controller has fou...

Страница 23: ...lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not v Throw or immer...

Страница 24: ...hen replacing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it onl...

Страница 25: ...or You can attach external SCSI devices to the external Channel 1 connector The ServeRAID 4 controllers do not support configurations that use both the internal and external connectors concurrently on...

Страница 26: ...facturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly u...

Страница 27: ...n the server to replace the controller You can use the hot add feature to expand capacity in a server by adding a controller Use the hot remove feature to remove a controller from a running server If...

Страница 28: ...Refer to the documentation that is provided with your operating system for using these features v Refer to Using a ServeRAID controller in a server with Active PCI features on page 9 v Refer to the d...

Страница 29: ...6 Remove the controller from the static protective package holding the controller by the edges Do not touch any exposed components on the controller 7 Insert the controller in the PCI expansion slot...

Страница 30: ...The ServeRAID controllers use SCSI ID 7 13 Install the server cover 14 If you disconnected the cables and power cords in step 2 on page 10 reconnect the cables and cords See your server documentation...

Страница 31: ...r on the ServeRAID controller 1 Connect one end of a 68 pin very high density connector interface VHDCI SCSI cable to an external channel connector on the ServeRAID controller Note See Connector locat...

Страница 32: ...14 IBM User s Reference ServeRAID 4 Ultra160 SCSI Controller...

Страница 33: ...ter 4 Configuring ServeRAID controllers on page 27 Stripe unit size With RAID technology data is striped across an array of physical drives This data distribution scheme complements the way the operat...

Страница 34: ...al drive Start with two physical drives Create an array using the two physical drives Then create a logical drive within that array The data is striped across the drives creating blocks Notice that th...

Страница 35: ...sily You also might want to use a RAID level 0 logical drive when you require maximum capacity Understanding RAID level 1 RAID level 1 provides 100 percent data redundancy and requires only two physic...

Страница 36: ...evel 1E RAID level 1E combines mirroring with data striping This RAID level stripes data and copies of the data across all of the drives in the array As with the standard RAID level 1 the data is mirr...

Страница 37: ...vel 5 requires a minimum of three physical drives This RAID level stripes data and parity across all drives in the array When you assign RAID level 5 to an array the capacity of the array is reduced b...

Страница 38: ...aining functional drive in the RAID level 5 array which is a hot spare drive 2 3 5 4 8 2 1 7 6 Understanding RAID level 5 Enhanced RAID level 5 Enhanced RAID level 5E requires a minimum of four physic...

Страница 39: ...vel 5E requires a minimum of four drives and depending upon the level of firmware and the stripe unit size supports a maximum of 8 or 16 drives The following illustration is an example of a RAID level...

Страница 40: ...refers to RAID levels 00 10 1E0 and 50 RAID level x0 includes more physical drives in an array The benefits of doing so are larger logical drives increased performance and increased reliability RAID l...

Страница 41: ...ogical drive creating blocks Notice that none of these blocks are redundant This is because the logical drive 1 is RAID level 0 in a RAID level x0 implementation see the following table A A B C 1 1 2...

Страница 42: ...in the online hot spare or rebuild state has become defunct It does not respond to commands which means that the ServeRAID controller cannot communicate properly with the drive If a physical drive has...

Страница 43: ...l state Critical A RAID level 1 RAID level 1E RAID level 5 or RAID level 5E logical drive that contains a defunct physical drive is in the critical state A critical logical drive is accessible despite...

Страница 44: ...26 IBM User s Reference ServeRAID 4 Ultra160 SCSI Controller...

Страница 45: ...or the IBM ServeRAID and Clustering products from the IBM Support Web site http www ibm com pc support To access ServeRAID and Clustering support follow these steps 1 Click Servers on the IBM Support...

Страница 46: ...or none that is you cannot selectively update 3 Click Update The IBM ServeRAID ROM Update Wizard displays a progress indicator as it updates the controllers If the wizard detects an error it displays...

Страница 47: ...available from the menu and tool bars See Using Configuration mode on page 31 for more information In Information mode you can view and modify the existing device and configuration information for you...

Страница 48: ...the right panel to create logical drives on your ServeRAID controller If you do not want to configure your ServeRAID controller click Cancel This will switch the program from Configuration mode to Inf...

Страница 49: ...ght independent disk arrays for each ServeRAID controller Configuration mode provides two configuration options Express configuration and Custom configuration see Figure 8 on page 30 You can also use...

Страница 50: ...ree click the new controller 3 Click Actions Change stripe unit size 4 Click the new stripe unit size for your installation on the menu Using Express configuration To use Express configuration Note If...

Страница 51: ...physical drives 6 If you have multiple controllers for each controller repeat steps 1 on page 32 through step 5 7 When you have completed configuration you can change to Information mode and change co...

Страница 52: ...ion button 3 Click Next The Create arrays window opens 4 Using the right mouse button click the drive or SCSI channel icons in the Main Tree to select the drives that you want to add to your arrays de...

Страница 53: ...s in the Main Tree to select the arrays that you want to add or delete to your spanned arrays then select a choice from the pop up list 7 After you select the arrays for your spanned arrays click Next...

Страница 54: ...using the right mouse button click the Hot spare drive icon in the Main Panel on the right and then select Remove new hot spare drive or Remove all new hot spare drives 9 Select a RAID level for the l...

Страница 55: ...e 11 If free space is available and you want to define another logical drive click Add in the Main Panel 12 Repeat steps 9 on page 36 through step 11 for each logical drive that you want to define in...

Страница 56: ...ller settings See Using Information mode on page 39 for more information If you do not want to change any settings exit the ServeRAID Manager program and remove the CD from the CD ROM drive 19 Restart...

Страница 57: ...speed v Write cache mode Note NetWare 5 x only If you are preparing to install Novell NetWare 5 x from the startable Novell NetWare 5 x CD set the write cache mode only to write through mode Click an...

Страница 58: ...40 IBM User s Reference ServeRAID 4 Ultra160 SCSI Controller...

Страница 59: ...IBM ServeRAID Support CD This booklet provides detailed instructions for installing the device drivers on the following operating systems v Microsoft Windows 2000 v Microsoft Windows NT v Red Hat Linu...

Страница 60: ...42 IBM User s Reference ServeRAID 4 Ultra160 SCSI Controller...

Страница 61: ...n the system board you cannot use the built in controller in the fault tolerant pair In order to use fault tolerant technology with ServeRAID controllers you must use one of the following enclosures v...

Страница 62: ...ed in arrays v All logical drives must have unique shared merge group numbers v Each set of controllers must have a unique set of controller names and partner names when using multiple fault tolerant...

Страница 63: ...tartup drive array has been created the array information will be removed and the system will no longer start in Windows NT or Windows 2000 If you already have logical drives defined that you want to...

Страница 64: ...first controller for example Controller A Partner name Enter a name that you will use to identify the second controller for example Controller B SCSI initiator IDs The system presets these IDs to 7 Se...

Страница 65: ...ecting the expansion enclosures After you configure the controllers you must connect the expansion enclosures to the ServeRAID controllers 1 Connect the expansion enclosure to each of the ServeRAID co...

Страница 66: ...ou can remove a specific drive from a newly defined array or delete an entire newly defined array To do this a Click Back b Using the right mouse button click the specific drive or Array icon in the M...

Страница 67: ...Save printable configuration 18 Click OK 19 To exit the ServeRAID Manager program click File Exit Completing the failover environment installation To complete the installation of the failover environm...

Страница 68: ...n a failover environment refer to Solving problems in a failover environment on page 149 Figure 20 Information mode window showing a failover controller pairing 50 IBM User s Reference ServeRAID 4 Ult...

Страница 69: ...Part 2 Utility programs Copyright IBM Corp 2001 51...

Страница 70: ...52 IBM User s Reference ServeRAID 4 Ultra160 SCSI Controller...

Страница 71: ...e Mini Configuration program are as follows v View Controller Status shows the current status of the ServeRAID controller See Viewing the controller status for more information v View Configuration sh...

Страница 72: ...When you initialize the configuration the Config Update resets to zero v Bad Stripe Locked Stripe or Blocked Drive identifies the logical drives that are affected Bad Stripe Drives indicates logical d...

Страница 73: ...most common configuration from the drives in the server and copies it to the ServeRAID controller v Configure BIOS Settings is used to modify the BIOS settings such as the BIOS Compatibility Mapping f...

Страница 74: ...56 IBM User s Reference ServeRAID 4 Ultra160 SCSI Controller...

Страница 75: ...can use the IPSSEND program with the following operating systems v Microsoft Windows NT v Microsoft Windows 2000 v Novell NetWare 4 x and 5 x v IBM OS 2 Warp Server v Red Hat Linux 6 2 or later v SCO...

Страница 76: ...RAID Support CD and c is the drive letter where Windows NT Windows 2000 NetWare or OS 2 is installed 6 Press Enter Remove the CD from the CD ROM drive Installing IPSSEND for Windows 2000 Windows NT 4...

Страница 77: ...ific device file for the CD ROM block device If you have more than one CD ROM you must replace dev cd0 with the specific name of the CD ROM you want to use b If you currently have another device mount...

Страница 78: ...he console mount f ISO9660 o ro lower dev cd0 mnt Notes a where dev cd0 is the specific device file for the CD ROM block device If you have more than one CD ROM you must replace dev cd0 with the speci...

Страница 79: ...stem starts insert the IBM ServeRAID Command Line Programs diskette into the diskette drive 3 Mount the diskette drive by typing the following at the console mount F dosfs dev fd0135ds18 Disk_A Notes...

Страница 80: ...ers are described in the sections that follow To run the IPSSEND program with no parameters do the following For Windows 2000 Windows NT and OS 2 1 Type c ipsadm ipssend where c is the drive letter of...

Страница 81: ...hen the new data is written to the source logical drive This FlashCopy nobackup link exists until you dissolve the link by issuing a FlashCopy stop Note You have instant read access to the target part...

Страница 82: ...ils Use the STOP command to break these links Once the link is broken you can reissue the FLASHCOPY BACKUP or FLASHCOPY NOBACKUP command Note 5 There is no partition defined on this logical drive If a...

Страница 83: ...ashcopy delete and flashcopy import functions to move a logical drive to another server You can use the flashcopy map function to determine the partition numbers and if they are available for the flas...

Страница 84: ...es a flashcopy of a source partition that is the boot partition and contains open files or contains a memory paging file Note Using the FORCE option will not guarantee file consistency between the sou...

Страница 85: ...tion must have the same partition type as its source partition 3 Do not attempt to write to the target partition until the nobackup link is broken Supported operating systems Windows NT Windows 2000 C...

Страница 86: ...make the LEDs blink for the drives that belong to the specific array Important If your target logical drive is configured with write back cache enabled wait 10 minutes after the flashcopy backup comp...

Страница 87: ...to compute and write the parity data on the selected drives Synchronizing a logical drive verifies that the data redundancy for that logical drive is correct Use this function only on RAID level 5 lo...

Страница 88: ...AID controller number 1 12 v logicaldrive is the logical drive number 1 8 v noprompt is an optional parameter that overrides the user prompt restore Use the restore function to load a configuration fr...

Страница 89: ...cal drives that are in the critical state Progress is indicated during the rebuild operation but you can also use the getstatus function to obtain progress information about the rebuild Supported oper...

Страница 90: ...oblem isolation and debug functions The IPSSEND problem isolation and debug functions include the following certify Use the certify function to verify the media of a physical drive When the program fi...

Страница 91: ...erating systems Windows NT Windows 2000 OS 2 NetWare Linux OpenServer Unixware and DOS Command ipssend getbst controller where controller is the ServeRAID controller number 1 12 getevent Use the getev...

Страница 92: ...you enter MAX as the size on the command line the maximum size of the logical drive is calculated automatically If there is free space in an existing array you can create additional logical drives fo...

Страница 93: ...is the SCSI ID for the device 0 15 drivever Use the drivever function to display the vendor ID microcode version and serial number of a SCSI device The IPSSEND program retrieves this information direc...

Страница 94: ...g systems Windows NT Windows 2000 OS 2 NetWare Linux OpenServer UnixWare and DOS Command ipssend setconfig controller options noprompt where v controller is the ServeRAID controller number 1 12 v opti...

Страница 95: ...attended feature of the ServeRAID controllers Supported operating systems Windows NT Windows 2000 OS 2 NetWare Linux OpenServer Unixware and DOS Command ipssend unattended controller options where v c...

Страница 96: ...78 IBM User s Reference ServeRAID 4 Ultra160 SCSI Controller...

Страница 97: ...the IBM ServeRAID Command Line Programs diskette To install the IPSMON program for NetWare do the following 1 Start the server 2 After the operating system starts insert the IBM ServeRAID Support CD i...

Страница 98: ...type and number INF information followed by the message number WRN warning followed by the message number CRT critical followed by the message number v The location specifier comes after the alert cod...

Страница 99: ...dynamically increase the logical drive size rebuild an array configure your ServeRAID controllers in a failover environment configure a cluster and perform other ServeRAID configuration functions To u...

Страница 100: ...onsole to connect to remote servers that contain ServeRAID controllers Servers installed with Windows 95 and Windows 98 do not support ServeRAID controllers To install the ServeRAID Manager program fo...

Страница 101: ...r the installation directory provide only the drive letter to the NetWare SYS partition that you mapped in step 1 5 Follow the instructions on the screen to install the program Installing ServeRAID Ma...

Страница 102: ...where mnt is the mount point of the device file used in step 3 8 Press Enter You can now remove the CD from the CD ROM drive Installing ServeRAID Manager on OS 2 Note The OS 2 version of the ServeRAID...

Страница 103: ...D ROM drive Installing ServeRAID Manager on UnixWare Notes 1 To use the ServeRAID Manager program with UnixWare you must have either the Java Runtime Environment JRE or the Java Development Kit JDK in...

Страница 104: ...ServeRAID Manager program on your server you can administer and monitor your ServeRAID controllers as well as modify the ServeRAID controller configuration Starting the ServeRAID Manager program in W...

Страница 105: ...ens Starting the ServeRAID Manager program in OS 2 To start the ServeRAID Manager program from the OS 2 desktop double click the ServeRAID Manager icon To start the ServeRAID Manager program from an O...

Страница 106: ...installed the ServeRAID Manager program by typing For OpenServer cd opt RaidMan For UnixWare cd opt RaidMan For Linux cd usr RaidMan 2 Press Enter 3 Type the following sh RaidMan sh 4 Press Enter The...

Страница 107: ...Part 3 Installing the IBM ServeRAID Cluster Solution Copyright IBM Corp 2001 89...

Страница 108: ...90 IBM User s Reference ServeRAID 4 Ultra160 SCSI Controller...

Страница 109: ...ocated between the two servers and the cluster resumes normal operation A controller is a device that coordinates and controls the operation of one or more input and output devices such as workstation...

Страница 110: ...ID 1 Array A CD ROM Drive CD ROM Drive Integrated Ethernet Controller SCSI IDs See Note A See Note B 6 4 3 Channel 2 Channel 1 Channel 1 ServeRAID EtherJet Server B 233 MHz RAID 1 Array A Integrated E...

Страница 111: ...requirements and types of installations refer to the IBM Shared Disk Clustering Hardware Reference You can obtain this publication from the IBM Support Web site See Downloadable files from the World W...

Страница 112: ...94 IBM User s Reference ServeRAID 4 Ultra160 SCSI Controller...

Страница 113: ...n occur automatically such as when an application or a server fails or it can occur manually such as when a system administrator moves all applications onto one server and then shuts down the other se...

Страница 114: ...ller pair must have a different SCSI initiator ID assigned to the shared channels For example set one server Server A to ID 6 and set the other server Server B to ID 7 The setup instructions describe...

Страница 115: ...es will not failover Logical drives currently undergoing Logical Drive Migration LDM operations RAID level 5E logical drives undergoing compression or decompression RAID level 5 logical drives in a cr...

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Страница 117: ...r for clustering on page 100 for each shared controller in Server A then return here 5 Continue with the procedure Configuring ServeRAID arrays and a logical drive on page 102 for Server A then return...

Страница 118: ...roller in Server B 7 Continue with the procedure Configuring ServeRAID arrays and a logical drive on page 102 for Server B Note If you define an online drive or hot spare drive for Server A you cannot...

Страница 119: ...tup drive array has been created the array information will be removed and the system will no longer start in Windows NT or Windows 2000 If you already have logical drives defined that you want to kee...

Страница 120: ...e these values For Server A set each ID to 6 for shared channels Note The ServeRAID Manager program does not permit you to enter numbers other than 6 and 7 8 Click OK The controller is now configured...

Страница 121: ...ant hot spare protection each ServeRAID controller must have a hot spare drive defined f You must connect hot spare drives only to shared channels This is in case the hot spare drive replaces a failed...

Страница 122: ...that is shared by the controller pair For example if you have a logical drive with a merge group number 1 on Server A you cannot assign the same group number to a logical drive on Server B Valid merge...

Страница 123: ...OK 17 To exit the ServeRAID Manager program click File Exit 18 Remove the IBM ServeRAID Support CD from the CD ROM drive 19 Shut down the server Chapter 13 Configuring ServeRAID controllers for cluste...

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Страница 125: ...Windows NT Server Enterprise Edition To install the Microsoft Cluster Service complete the following procedure 1 If you do not have Microsoft Windows NT Server Enterprise Edition installed already in...

Страница 126: ...IPSHAHTO EXE to make all shared logical drives available for access by Server B 6 On Server B use the Windows NT Disk Administrator to assign the same drive letters that you assigned to each drive on...

Страница 127: ...ing command from a Windows NT command line d programs winnt cluster setup where d is the CD ROM drive letter b When the program has completed run the SETUP EXE program on Server B After the utility ha...

Страница 128: ...ve letters Windows NT might assign different drive letters on each server You must assign a permanent drive letter to ensure Windows NT assigns the same drive letter to the partition on both servers 1...

Страница 129: ...up move the resource or resource group to that cluster server Note The cluster service must be running on both systems 2 To delete the resource run the Microsoft Cluster Administration program from th...

Страница 130: ...en click Add Remove 13 Repeat step 1 through step 12 for the other server in the cluster Updating ServeRAID software in an MSCS cluster environment Note If you are upgrading your ServeRAID software af...

Страница 131: ...k OK when the IBM ServeRAID controller is highlighted 10 Shut down and restart the server from the CD Step 4 Upgrading the IBM ServeRAID BIOS and firmware To upgrade the IBM ServeRAID BIOS and firmwar...

Страница 132: ...er 2 Log on to Windows 2000 3 Insert the IBM ServeRAID Support CD or the configuration CD that was included with your server into the CD ROM drive of Server A The ServeRAID Manager setup program start...

Страница 133: ...s When configuring a cluster you must assign a permanent drive letter because the two servers must have the same drive letters on each shared logical drive If you do not assign permanent drive letters...

Страница 134: ...tters that you assigned to each drive on Server A Notes a Use the disk volume label as a guide to make sure you assign the same drive letters on Server B as you assigned on Server A b You might need t...

Страница 135: ...om a Windows 2000 command line and press Enter a setup where a is the diskette drive letter v If you are installing from CD type the following command from a Windows 2000 command line and press Enter...

Страница 136: ...ick Manage The Computer Management window opens b Double click Storage c Click Disk Management The Write Signature and Upgrade Disk Wizard opens d Using the right mouse button click Disk Management Re...

Страница 137: ...tion system 2 Use the normal MSCS procedure for deleting a resource or a group Refer to the documentation that is included with the MSCS package for instructions 3 After deleting the ServeRAID resourc...

Страница 138: ...k Start Programs Administrative Tool Cluster Administrator 2 Move all cluster resources and groups to the other cluster server that is the server that is not running the Cluster Administrator program...

Страница 139: ...e Note If you use the online version of the ServeRAID Manager program to delete and recreate the logical drives that have the same merge group ID you will not be able to access the logical drives You...

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Страница 141: ...sure that you installed the ServeRAID Manager program on your server If you need to install it refer to Installing the ServeRAID Manager program on page 81 for instructions Checking the ownership of a...

Страница 142: ...tion that is included with the hard disk drive and the server Attention Physical drives that are configured by one controller in the pair must appear as ready drives to the other controller in the pai...

Страница 143: ...additional ServeRAID disk resources on a Windows 2000 ServeRAID cluster on page 118 Validating a cluster Use this feature to determine if your cluster is configured correctly Note You must have the S...

Страница 144: ...n 5 If you want to stop the validation before it completes click Cancel Otherwise if the ServeRAID Manager program finds problems with the ServeRAID cluster configuration it reports the problems in th...

Страница 145: ...e click the controller you are using for the cluster 2 Click Configure for clustering on the tool bar A window similar to the following opens Note In this case you can view this information only You c...

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Страница 147: ...Part 4 Maintenance and troubleshooting Copyright IBM Corp 2001 129...

Страница 148: ...130 IBM User s Reference ServeRAID 4 Ultra160 SCSI Controller...

Страница 149: ...com pc support To access ServeRAID and Clustering support follow these steps 1 Click Servers on the IBM Support page The IBM xSeries Netfinity and PC Server Support page opens 2 Select ServeRAID or C...

Страница 150: ...132 IBM User s Reference ServeRAID 4 Ultra160 SCSI Controller...

Страница 151: ...rs have the latest IBM ServeRAID software installed you must have version 4 0 or later as a minimum You can obtain this software from the IBM Support Web site See Downloadable files from the World Wid...

Страница 152: ...134 IBM User s Reference ServeRAID 4 Ultra160 SCSI Controller...

Страница 153: ...For information about clearing the event log see eraseevent on page 72 All physical drives contain unique identifiers such as the drive serial number and manufacturer During configuration the ServeRAI...

Страница 154: ...performance in a degraded mode is acceptable The ServeRAID controller will assign the drive a state of defunct but the server can complete startup However the array will remain in Critical mode and th...

Страница 155: ...erveRAID controller will assign the drive a state of defunct but the server can complete startup However the array will remain in Critical mode and the potential for data loss will exist until you rep...

Страница 156: ...the drive ensure that 1 All cables are connected properly to the backplane and to the physical drive Also ensure that all cables inside the server are connected properly 2 The hot swap drive trays are...

Страница 157: ...etry Press this key after correcting the problem For example press F4 after you move the physical drive to its previously assigned location or after you install the original physical drives back in th...

Страница 158: ...ta stored in NVRAM does not match the configuration data stored in the EEPROM 1 Press Ctrl I to access the ServeRAID Mini Configuration menu See Chapter 7 Using the ServeRAID Mini Configuration progra...

Страница 159: ...screen as follows ISPR displays the four digit Interrupt Status Port Register code BCS displays the Basic Configuration Status Register code and ECS displays the Extended Configuration Status Registe...

Страница 160: ...OST detected that a ServeRAID configuration or hard disk error occurred Start the IBM ServeRAID Support CD and view the existing device and configuration information for your ServeRAID subsystem If yo...

Страница 161: ...e drives and account for the drive rearrangement To exit without making changes press F10 01 18 No configuration was found in drives or the Online Rebuild and Hot Spare Standby Hot Spare drives are no...

Страница 162: ...Standby drives are not responding 03 C8 A drive was imported from another server and it has a valid configuration and the Online Rebuild drives are not responding and unidentified drives were found 0...

Страница 163: ...the incorrect SCSI ID and unidentified drives were found 07 6C Online Rebuild and Ready Standby drives are not responding a drive was found at the incorrect SCSI ID and unidentified drives were found...

Страница 164: ...d correctly one or more of the drives might be faulty Identify and replace the faulty drives then press F5 to accept the changes To exit without making changes press F10 0F 20 Ready Standby drives are...

Страница 165: ...n unblock the RAID level 0 logical drives and access them once again Remember however that the RAID level 0 logical drives might contain damaged data Note For logical drives in an IBM ServeRAID Cluste...

Страница 166: ...rebuild do the following 1 Without removing the drive completely gently remove the physical drive from the server using the handle of the hot swap tray If necessary refer to the documentation that co...

Страница 167: ...ontroller 3 Insert the IBM ServeRAID Support CD or the configuration CD that was included with your server into the CD ROM drive then turn on the server The ServeRAID Manager program starts 4 Initiali...

Страница 168: ...owing software to replace the controller by following the on screen directions v IBM Netfinity PCI Hot Plug for Windows NT 4 0 Package version 4 1 or later v For the ServeRAID 4M ServeRAID 4Mx ServeRA...

Страница 169: ...cedure to recover from a failed server 1 Shut down the failed server 2 Remove all local hard disk drives from the failed server As you remove your hard disk drives be sure to note the bay in which eac...

Страница 170: ...tion information by starting your server with the IBM ServeRAID Support CD in the CD ROM drive and using the ServeRAID Manager program For additional information refer to the ServeRAID Manager online...

Страница 171: ...oved the failed ServeRAID controller Important v Do not reconnect the SCSI channel cables to the controller at this time v You must ensure that you have the same level of ServeRAID BIOS and firmware o...

Страница 172: ...attaches to any of the following v The server startup disk array v Other non shared disk arrays start the system with the IBM ServeRAID Support CD version 4 0 or later in the CD ROM drive The ServeRA...

Страница 173: ...s server the red drive lights in external expansion enclosures might turn on for physical drives that are online There is no hardware problem the lights turn off within an hour Recovering from a faile...

Страница 174: ...Windows NT 4 0 was installed To correct this problem you must reinstall the high availability cluster solution using Microsoft Windows NT 2 Ensure that shared SCSI buses on the ServeRAID controller pa...

Страница 175: ...al operation v Replace and rebuild one or more defunct drives However if you do not reinitialize synchronize and restore the drive be aware that some data could be lost or damaged If one of the cluste...

Страница 176: ...n uninstalled a message incorrectly displays prompting you to perform an upgrade when you attempt to reinstall the ServeRAID Windows NT Cluster Solution You must delete the C3E76E53 F841 11D0 BFA1 080...

Страница 177: ...so want to visit the Web pages of other companies for information about other operating systems software and accessories The following are some other Web sites you might find helpful http www lotus co...

Страница 178: ...grades to device drivers v Installation and maintenance of network operating systems NOS v Installation and maintenance of application programs Refer to your IBM hardware warranty for a full explanati...

Страница 179: ...to receive e mail notifications whenever new information becomes available about your registered products You also can access online support forums which are community sites monitored by IBM support s...

Страница 180: ...you can get help and information by telephone through the IBM PC HelpCenter Expert technical support representatives are available to assist you with questions you might have on the following v Setti...

Страница 181: ...ico U S A and Puerto Rico 1 800 772 2227 In all other countries contact your IBM reseller or IBM marketing representative Getting help around the world If you travel with your computer or need to move...

Страница 182: ...a 10 incident limit For more information about purchasing Enhanced PC Support see Ordering support line services on page 165 900 number operating system and hardware support line In the U S if you pr...

Страница 183: ...epair service either standard or premium The standard upgrade provides a trained servicer within the next business day 9 a m to 5 p m local time Monday though Friday The premium upgrade provides 4 hou...

Страница 184: ...166 IBM User s Reference ServeRAID 4 Ultra160 SCSI Controller...

Страница 185: ...Part 5 Appendixes Copyright IBM Corp 2001 167...

Страница 186: ...168 IBM User s Reference ServeRAID 4 Ultra160 SCSI Controller...

Страница 187: ...ormation Some IBM Machines are eligible for On site warranty service depending on the country where service is performed IBM Statement of Limited Warranty Part 1 General Terms This Statement of Limite...

Страница 188: ...ARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD Items Not Covered by Warranty IBM does not warrant uninterrupted or error free operation of a Machine Any technical or other support provided for a...

Страница 189: ...reseller with sufficient free and safe access to your facilities to permit them to fulfill their obligations and d inform IBM or your reseller of changes in a Machine s location IBM is responsible for...

Страница 190: ...exclusively by the court of Rio de Janeiro NORTH AMERICA Warranty Service The following is added to this Section To obtain warranty service from IBM in Canada or the United States call 1 800 IBM SERV...

Страница 191: ...ntitled to appoint one arbitrator The two arbitrators appointed by the parties shall appoint a third arbitrator before proceeding upon the reference The third arbitrator shall act as chairman of the p...

Страница 192: ...nt will first be resolved by friendly negotiations failing which either of us has the right to submit the dispute to the China International Economic and Trade Arbitration Commission in Beijing the PR...

Страница 193: ...Lithuania the laws of Finland apply 3 Algeria Benin Burkina Faso Cameroon Cape Verde Central African Republic Chad Congo Djibouti Democratic Republic of Congo Equatorial Guinea France Gabon Gambia Gui...

Страница 194: ...lers unchanged FRANCE Limitation of Liability The following replaces the second sentence of the first paragraph of this Section In such instances regardless of the basis on which you are entitled to c...

Страница 195: ...paragraph of this Section 1 death or personal injury or physical damage to your real property solely caused by IBM s negligence 2 the amount of any other actual direct damages or loss up to 125 percen...

Страница 196: ...er serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk IBM may use or distribu...

Страница 197: ...other countries Linux is a registered trademark of Linus Torvalds Java and all Java based trademarks and logos are trademarks or registered trademarks of Sun Microsystems Inc in the United States oth...

Страница 198: ...terference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada Class A emission compliance statement This Class A digital...

Страница 199: ...e with licensed communication equipment Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate...

Страница 200: ...182 IBM User s Reference ServeRAID 4 Ultra160 SCSI Controller...

Страница 201: ...e 96 127 152 replacing 153 controller name 96 viewing 127 152 cluster 91 continued creating partition 115 ServeRAID disk resource 110 118 detailed view illus 92 error messages 156 failback 95 failed c...

Страница 202: ...ty List 133 IBM Server Proven List 133 retrieve information 75 device drivers xiii installing 41 device drivers xiii continued startup controller 34 38 updates 27 131 disk signatures 115 diskette IBM...

Страница 203: ...ive 20 24 cluster 96 102 103 124 creating 34 failover 44 48 hot swap physical drive rebuilding 148 hot swap rebuild feature 76 148 how to xiv hsrebuild IPSSEND 76 I IBM ServeRAID Cluster Solution xiii...

Страница 204: ...ServeRAID files xiii uninstalling 111 120 updating BIOS 113 device drivers 113 firmware 113 other server 113 ServeRAID Cluster Solution 112 ServeRAID Manager 112 software 112 migrating logical drive...

Страница 205: ...rveRAID Manager 135 solving 135 program command line xiii IBM ServeRAID ROM Update Wizard 28 IPSMON 79 IPSSEND 57 62 program continued Mini configuration 53 ServeRAID Hot Replace Wizard 9 ServeRAID Ma...

Страница 206: ...ronic emission Class A notice 180 United States FCC Class A notice 180 UnixWare device drivers xiii IPSSEND 60 61 62 ServeRAID Manager 85 88 updates 27 131 updating BIOS 113 device drivers 113 updatin...

Страница 207: ......

Страница 208: ...Part Number 25P1581 Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber SC25 P258 10 1P P N 25P1581...

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