IBM Europe, Middle East, and Africa Hardware
Announcement ZG10-0214
IBM is a registered trademark of International Business Machines Corporation
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If your problem can be resolved with a CRU (for example, keyboard, mouse,
speaker, memory, or hard disk drive), and depending upon the maintenance service
offerings in your geography, IBM will ship the CRU to you for you to install. CRU
information and replacement instructions are shipped with your machine and are
available from IBM upon your request.
Based upon availability, CRUs will be shipped for next-business-day delivery. IBM
specifies, in the materials shipped with a replacement CRU, whether a defective
CRU must be returned to IBM. When return is required, 1) return instructions and a
container are shipped with the replacement CRU, and 2) you may be charged for the
replacement CRU if IBM does not receive the defective CRU within 15 days of your
receipt of the replacement.
Customer Replaceable Unit Service and On-site Service for other selected parts:
On-site and Customer Replaceable Unit Service is available in your geography.
Refer to the information above for On-site Service. Below, you will find additional
information pertaining to CRU Service available for your product.
CRUs are designated as being either a Tier 1 or a Tier 2 CRU.
Tier 1 CRUs: Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1
CRU at your request, you will be charged for the installation.
For machines with On-site Same-day Response Service, IBM will replace a Tier 1
CRU part at your request, at no additional charge.
Tier 2 CRUs: You may install a Tier 2 CRU yourself or request IBM to install it, at no
additional charge.
The following parts have been designated as Tier 1 CRU parts:
• DASD Drive
• DVD Drive
• Dedicated Ethernet
• Fan Air Baffle
• Fan
• All PCI Adapters
• Power Supply
• Adapter - GX ++
• Line/power cord
• Keyboard
• Mouse
• External cables
• Display
• Processor VRM
• SAS Conduit Cable
• USB Tape Drive/Cable
Feature numbers or models for which there is a maintenance charge:
8231-E2B Type/Model
8231-E2B Feature number 0551
8231-E2B Feature number 0553
8231-E2B Feature number 0555
8231-E2B Feature number 1124
8231-E2B Feature number 1890
8231-E2B Feature number 1909
8231-E2B Feature number 1995
8231-E2B Feature number 1996
