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Chapter 6. Troubleshooting

This chapter describes diagnostic tools that you can use to identify and
correct problems that might come up as you use your computer. This
chapter also contains information about Option Diskettes and how to
recover from a BIOS update failure.

Note

If your computer does not start when you press the power switch, do
the following:

Make sure your computer and monitor are connected to working
electrical outlets.

Make sure all cables are securely connected to the correct locations.
If this does not correct the problem, have the computer serviced.

Computer problems can be caused by hardware, software, or user error (for
example, pressing the wrong key). You can use the diagnostic aids
discussed in this chapter to help you solve such problems yourself or gather
helpful information you can pass on to a service technician.

You can check the hardware by following the procedures in this chapter.
You can also use the diagnostic programs provided with your computer
(see “IBM Enhanced Diagnostics program” on page 126 for a description of
these programs).

If the hardware checks out, and you have not made a user error, you might
have a software problem. If you suspect that you have a software problem
and your computer comes with IBM-preinstalled software, see “IBM
Enhanced Diagnostics program” on page 126 for information about how to
run the IBM Enhanced Diagnostics program provided by IBM. Also see the
operating system documentation that comes with your computer. If you
have installed software applications yourself, see the documentation
supplied with the software.

The following tools are available to diagnose hardware-related problems:

Power-on self-test (POST)

Troubleshooting MAP

Error codes and messages

Troubleshooting charts

IBM Enhanced Diagnostics program

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Copyright IBM Corp. 1999

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Содержание PC 300PL Type 6584

Страница 1: ...PC 300PL User Guide Types 6584 and 6594 ...

Страница 2: ......

Страница 3: ...PC 300PL User Guide Types 6584 and 6594 IBM ...

Страница 4: ...are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time This publication was developed for products and services offered in the United States of America IBM may not offer the products services or features discussed in...

Страница 5: ...ranging your workspace 15 Comfort 15 Glare and lighting 16 Air circulation 17 Electrical outlets and cable lengths 17 Chapter 3 Operating and caring for your computer 19 Controls and status indicators 19 Starting your computer 20 Shutting down 22 Using diskettes 23 Handling and storing diskettes 23 Inserting and removing diskettes 23 Write protecting diskettes 24 Using a CD ROM drive 24 Handling a...

Страница 6: ... the Configuration Setup Utility program 39 Using passwords 40 Using a power on password 40 Using an administrator password 43 Using Security Profile by Device 45 Using Enhanced Security 46 Other settings in the Configuration Setup Utility program 47 Changing keyboard speed 47 Setting the startup sequence 48 Settings that affect the startup procedure 49 Setting Remote Administration 49 Interrupt a...

Страница 7: ... Plug and Play adapters 102 Configuring ISA legacy adapters 103 Starting the Configuration Setup Utility program 103 Configuring startup devices 104 Chapter 6 Troubleshooting 105 Power on self test POST 106 Troubleshooting MAP 107 Diagnostic error codes and messages 110 POST error messages 110 POST beep codes 114 Device troubleshooting charts 115 Diskette drive problems 117 Monitor problems 118 Ge...

Страница 8: ...rvices 141 Ordering publications 142 Appendix A Using the Software Selections CD 143 Features of the CD 143 Starting the CD 144 Using the Software Selections program 144 Appendix B Computer records 147 Serial numbers 147 Device records 147 Appendix C Product warranties and notices 151 Warranty Statements 151 IBM Statement of Limited Warranty for United States Puerto Rico and Canada Part 1 General ...

Страница 9: ...cles Remove all cables from devices Attach power cord to outlet First attach all cables to devices Electrical current from power telephone and communication cables is hazardous To avoid shock hazard connect and disconnect cables as shown below when installing moving or opening the covers of this product or attached devices The power cord must be used with a properly grounded outlet Copyright IBM C...

Страница 10: ...ments of the Department of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class 1 laser products Elsewhere these drives are certified to conform to the requirements of the International Electrotechnical Commission IEC 825 and CENELEC EN 60 825 for Class 1 laser products When a CD ROM drive or a DVD ROM drive is installed note the following CAUTION Use of cont...

Страница 11: ...e 1 conforme aux normes CEI 825 et CENELEC EN 60 825 Lorsqu une unité de CD ROM DVD ROM est installée tenez compte des remarques suivantes ATTENTION Pour éviter tout risque d exposition au rayon laser respectez les consignes de réglage et d utilisation des commandes ainsi que les procédures décrites L ouverture de l unité de CD ROM DVD ROM peut entraîner un risque d exposition au rayon laser Pour ...

Страница 12: ...le Dispose of the battery as required by local ordinances or regulations ATTENTION Danger d explosion en cas de remplacement incorrect de la batterie Remplacer uniquement par une batterie IBM de type 33F8354 ou d un type équivalent recommandé par le fabricant La batterie contient du lithium et peut exploser en cas de mauvaise utilisation de mauvaise manipulation ou de mise au rebut inappropriée Ne...

Страница 13: ... and in depth information about the specific features of your computer For information on how to access this online publication see About Your Software Hardware Maintenance Manual This publication contains information for trained service technicians It can be found on the World Wide Web at the following Web site http www ibm com pc support us Type the machine type model number into the Quick Path ...

Страница 14: ...xii PC 300PL User Guide ...

Страница 15: ...dentify your computer is by the machine type model number The machine type model number indicates the various features of the computer such as the type of microprocessor or the number of bays You can find this number on the small label on the front of your computer An example of a machine type model number is 6584 110 This book describes PC 300PL models in desktop and tower versions These naming c...

Страница 16: ...d either four PCI expansion slots or optionally two PCI slots one shared PCI and ISA slot and one ISA slot If your computer comes with a CD ROM drive it is next to the diskette drive When the desktop model is in its normal position drives horizontal you can place the monitor on top of it 2 PC 300PL User Guide ...

Страница 17: ...pter The drive bays in the tower model are aligned on top of one another If your computer has a CD ROM drive it is installed in the bay at the top of the computer When the tower model is in its normal position the drives in the tower are horizontal with the handle at the top of the computer Chapter 1 IBM PC 300PL overview 3 ...

Страница 18: ...ECC Rambus dynamic random access memory RDRAM 64 MB 128 MB 256 and 512 MB when available RIMMs for a maximum of 1 GB RIMM heights up to 63 5 mm 2 5 inches 512 KB flash memory for system programs Internal drives Standard One 3 5 inch 1 44 MB diskette drive One internal hard disk drive Some models One EIDE CD ROM drive Graphics subsystem High performance accelerated graphics port AGP graphics adapte...

Страница 19: ...in 16550 UART serial ports Two 4 pin Universal Serial Bus USB ports Mouse port Keyboard port Monitor port on graphics adapter Three audio connectors line out line in and microphone Expansion Drive bays Desktop model four drive bays Tower model six drive bays Adapter slots with support for Plug and Play adapters Desktop Four PCI expansion slots some models Two PCI one ISA and one shared PCI ISA exp...

Страница 20: ...for a detailed description of the preinstalled software Operating systems supported Microsoft Windows NT Workstation Versions 3 51 and 4 0 Microsoft Windows 95 and Windows 98 Operating systems tested for compatibility 1 Novell NetWare Versions 3 2 4 11 5 0 SCO OpenServer 5 0 4 OS 2 MS DOS 6 22 IBM PC DOS 7 0 Sun Solaris 2 5 1 or later 1 The operating systems listed here are being tested for compat...

Страница 21: ... type of optional features installed and the power management optional features in use Heat output Approximate heat output in British thermal units Btu per hour Minimum configuration 245 Btu hr 70 watts Maximum configuration 700 Btu hr 204 watts Airflow Approximately 0 56 cubic meters per minute 20 cubic feet per minute Acoustical noise emission values Average sound pressure levels At operator pos...

Страница 22: ...er management optional features in use Heat output Approximate heat output in British thermal units Btu per hour Minimum configuration 245 Btu hr 70 watts Maximum configuration 969 Btu hr 285 watts Airflow Approximately 0 56 cubic meters per minute 20 cubic feet per minute Acoustical noise emission values Average sound pressure levels At operator position Idle 33 dBA Operating 35 dBA At bystander ...

Страница 23: ... power cord If you are missing an item contact your place of purchase Selecting a location for your computer Make sure you have an adequate number of properly grounded electrical outlets for the computer monitor and any other devices Select a location for the computer where it will remain dry Leave about 50 mm 2 in of space around the computer for proper air circulation For information about arran...

Страница 24: ... devices shown here 2 2 1 1 USB 1 Parallel Microphone Line In Line Out Keyboard Mouse Serial 1 Serial 2 USB 2 DVI Monitor SVGA Monitor Notes 1 The connectors on the rear of the computer have color coded icons You can use the icons to determine where to connect cables on your computer 2 Some models might come with a digital visual interface DVI connector instead of a super video graphics array VGA ...

Страница 25: ...t Keyboard Mouse Serial 1 Serial 2 USB 1 DVI Monitor SVGA Monitor Notes 1 The connectors on the rear of the computer have color coded icons You can use the icons will help you to determine where to connect cables on your computer 2 Some models might come with a digital visual interface DVI connector instead of a super video graphics array VGA connector See page 12 Chapter 2 Setting up your compute...

Страница 26: ... 265 V ac set the voltage switch to 230 V Voltage Switch 115 2 Connect the monitor cable to the monitor if it is not already attached and then to the monitor connector tighten the attachment screws SVGA Monitor DVI Monitor SVGA Monitor Converter Desktop SVGA Monitor SVGA Monitor Converter DVI Monitor Tower Note If your computer has an SVGA monitor converter it might already be connected and it mig...

Страница 27: ...first time you start up your computer your mouse will not have its ScrollPoint function You must shut down and restart the computer to enable the ScrollPoint function 4 Connect any additional devices you have Any printer or parallel device to the parallel port connector Parallel Desktop Parallel Tower Any serial device or external modem in the serial connector Serial Device Desktop Serial Device T...

Страница 28: ...tor remove it Connect the power cords to the computer monitor and other devices first and then plug the cords into properly grounded electrical outlets Power Important When you first plug in the power cord the computer turns on for a few seconds then turns off This is normal operation In some circumstances the computer might not turn off immediately when you press the power switch In this case hol...

Страница 29: ...ructions are provided with the media or in README files on the diskettes or CDs Arranging your workspace To get the most from your computer arrange the equipment you use and your work area to suit your needs and the kind of work you do Your comfort is of foremost importance but light sources air circulation and the location of electrical outlets also can affect the way you arrange your workspace C...

Страница 30: ...ead lights windows and other light sources Place the monitor at right angles to windows and other light sources whenever possible Reduce overhead lighting if necessary by turning off lights or using lower wattage bulbs If you install the monitor near a window use curtains or blinds to block the sunlight You might have to adjust the Brightness and Contrast controls on the monitor as the room lighti...

Страница 31: ...lowing on someone else Electrical outlets and cable lengths The location of electrical outlets and the length of power cords and cables that connect to the monitor printer and other devices might determine the final placement of your computer When arranging your workspace Avoid the use of extension cords Whenever possible plug the computer power cord directly into an electrical outlet Keep power c...

Страница 32: ...18 PC 300PL User Guide ...

Страница 33: ...ic functions such as turning on the computer The lights are status indicators that tell you when certain devices such as the diskette drive are in use The following illustrations show the controls and status indicators for the desktop and tower models Power Switch Power On Light Hard Disk Drive Light Diskette Eject Button Diskette Drive Light Hard Disk Drive Light Diskette Drive Light Diskette Eje...

Страница 34: ...ter Hard disk drive light When this light is on it indicates that the hard disk drive heads are being positioned or that your computer is reading from or writing to the hard disk Diskette eject button Push this button to release a diskette from the drive Diskette drive light When this light is on it indicates that the diskette drive heads are being positioned or that your computer is reading from ...

Страница 35: ...pears on the screen If you have set both power on and administrator passwords you can type either password at the password prompt When you type your password at the prompt and press Enter the first screen of your operating system or application program appears 9 If the system hardware configuration has changed or an error is detected the Configuration Setup Utility program menu might be displayed ...

Страница 36: ...talled software a preinstalled application called ConfigSafe automatically takes a snapshot of your initial system settings when you first start up your computer With this information you can reset these settings if a configuration update fails in the future For further information about ConfigSafe and other software provided with your computer see About Your Software Your computer can wake up and...

Страница 37: ... magnets or devices that create a strong magnetic field such as electric motors and generators Diskettes are sensitive to magnets found in television sets telephones stereo speakers and other such items A magnetic field can erase the data on your diskettes Do not set diskettes on the monitor or use magnets to attach notes to your computer Do not store diskettes at high temperatures low temperature...

Страница 38: ...h it is permanently write protected To allow writing to the diskette slide the switch so the write protect window is covered To prevent writing to the diskette slide the switch so the write protect window is open Using a CD ROM drive Some models have a preinstalled CD ROM drive CD ROM drives can play back or read from a CD but cannot write information to it CD ROM drives use industry standard 12 c...

Страница 39: ...ward When the tray is closed the indicator light on the front of the drive will activate to indicate that the drive is in use 4 To eject the CD press the eject load button When the tray slides out carefully remove the disk 5 Close the tray by pressing the eject load button or by gently pushing the tray forward Note If the tray does not slide out of the drive when you press the eject load button in...

Страница 40: ... the resolution and refresh rate of your monitor You can view and change monitor settings through your operating system using the instructions provided in the README files on the Product Recovery CD that comes with your computer See your operating system documentation for more information on monitor settings Attention Before you change any monitor settings be sure to review the information that co...

Страница 41: ...to the headphone connector on your computer Audio line in This jack is used to accept audio signals from external devices such as line output from a stereo television or musical instrument into the computer sound system Microphone in This jack is used to connect a microphone to your computer when you want to record voice or other sounds on the hard disk This jack can also be used by speech recogni...

Страница 42: ... can use to remotely manage and control your computer For more information about system management see Understanding Your Personal Computer provided on the Software Selections CD comes with your computer IBM Universal Manageability UM services streamline and automate PC systems management and support tasks such as asset deployment and tracking These PC tools are available for IBM PCs at no additio...

Страница 43: ...trol Manager you can use a feature called Hybrid RPL which installs hybrid images or files on the hard disk Then each time the computer starts from the network LANClient Control Manager recognizes your computer as a Hybrid RPL client and a small bootstrap program is downloaded to your computer hard disk Hybrid RPL avoids the network traffic associated with a standard RPL Remote Administration A ne...

Страница 44: ...t Interface DMI is a method for gathering information about the hardware and software in your computer In a network environment network administrators can use DMI to remotely monitor and control your computer For more information about DMI see Understanding Your Personal Computer provided on the Software Selections CD that comes with your computer Using security features To deter unauthorized use ...

Страница 45: ... Intel LANDesk Desktop Manager or Intel LANDesk Client Manager a message that the computer cover has been removed is also sent to the network administrator console For more information see Alert on LAN on page 29 and contact your network administrator Component protection Your computer has serialized components that can be registered with a third party security company You can also register the en...

Страница 46: ...y chip called the signature generation chip that gives you the functionality of a SMART card without the added cost Enhanced security support User Verification Manager software that helps manage authentication so you decide who has access to the components of your system Data protection You can lose data from the hard disk drive for a variety of reasons Security violations viruses or hard disk dri...

Страница 47: ...ule that stores system programs When your administrator password and security sequence are protected by enhanced security they remain intact even if the battery in your computer expires or is removed by someone For more information see Using Enhanced Security on page 46 Locking the keyboard You can disable the keyboard so that others are unable to use it If a power on password is set the keyboard ...

Страница 48: ...ts of your computer Food particles and spills might make the keyboard and mouse sticky and unusable Do not get the power switches or other controls wet Moisture can damage these parts and cause an electrical hazard Always disconnect a power cord by grasping the plug not the cord Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trou...

Страница 49: ...ean the mouse To clean your mouse 1 Turn off the computer 2 Disconnect the mouse cable from the computer 3 Turn the mouse upside down Unlock the retainer on the bottom of the mouse by moving it in the direction indicated by the arrow on the retainer 4 Turn the mouse right side up and the retainer and ball will drop out 5 Wash the ball in warm soapy water and dry it well 6 Using a damp cloth wipe t...

Страница 50: ... and so on from the drives 3 Turn off the computer and all attached devices Your hard disk drive automatically parks the read write heads in a nondata area This process prevents damage to the hard disk 4 Unplug the power cords from electrical outlets 5 Note where you have attached your cables to the rear of the computer then remove them 6 If you saved the original shipping cartons and packing mate...

Страница 51: ...mputer If your computer is already on when you start this procedure you must shut down the operating system turn off the computer wait a few seconds until all in use lights go off and restart the computer Do not use Ctrl Alt Del to restart the computer 2 When the Configuration Setup Utility prompt appears in the lower left corner of the screen during startup press F1 This prompt appears on the scr...

Страница 52: ...agement Save Settings Restore Settings Load Default Settings Exit Setup Symbol Explanation An additional menu or screen is available 5 A change to that item has been made in the system configuration or the Configuration Setup Utility program has detected an error and attempted to correct it Also an additional menu might follow a menu item with a 5 beside it A system resource conflict was detected ...

Страница 53: ...il the item you want is highlighted Use these arrow keys to display and toggle among choices for a menu item Enter Press this key to select a highlighted menu item Esc Press this key to exit from a menu after viewing or making changes to the settings in the menu Use this key in some menus to increase the numerical value of a setting Use this key the minus or hyphen key in some menus to decrease th...

Страница 54: ... system will not start and you will not be able to use the keyboard to input any other information If you have a mouse connected to the mouse connector it will remain locked If you have a mouse connected to a serial port it will be activated when the computer is started regardless of whether a password is set Note If Remote Administration is enabled you cannot select On In this case select Dual If...

Страница 55: ...d to the mouse port remains locked Dual In the password prompt Dual mode the startup behavior of the computer depends on whether the computer is started from the computer power switch or by an unattended method such as a modem or timer If you start the computer by using the power switch the computer operates the same as it does in password prompt On mode See page 40 for more information If the com...

Страница 56: ... password select Delete Power On Password A screen warning you that any existing power on password will be deleted appears Press Enter to continue Then go to step 9 5 To change a power on password select Change Power On Password and follow the instructions on the screen 6 To set a new password type your new password and press Down Arrow 7 Type your new password again 8 At Password Prompt select Of...

Страница 57: ... If you enter the power on password you will only be able to view limited information Setting deleting or changing an administrator password An administrator password can be any combination of up to seven characters A Z a z and 0 9 To set change or delete an administrator password 1 Start the Configuration Setup Utility program see Starting and using the Configuration Setup Utility program on page...

Страница 58: ...enhanced security For information on lost or forgotten passwords that are protected by enhanced security see Using Enhanced Security on page 46 Important If possible record the configuration information of your computer before setting the fail safe jumper To erase a lost or forgotten password 1 Turn off the computer and all attached devices 2 Unplug the power cord 3 Remove the cover See Removing t...

Страница 59: ...f these devices Removable media such as diskette drives and CD ROM drives Hard disk drives Network devices You can set these devices to request a user password an administrator password or not to require a password This way if you have a power on or administrator password set for your system you can configure your computer to prompt you for a password only when certain devices are accessed at star...

Страница 60: ...om unauthorized access because it locks after your computer is turned on and the system programs have completed their startup routine Once it is locked the security EEPROM cannot be read from or written to by any software application or system software until the computer is turned off and back on again In a networking environment this might prevent certain functions from being performed remotely o...

Страница 61: ...gain 3 The update begins your computer halts and you are prompted for your administrator password if you have set an administrator password The computer remains in a halted state until you enter the administrator password 4 When you enter the administrator password or if no administrator password has been set the update diskette will continue to run and you are given the option of enabling or disa...

Страница 62: ...ssful an IP address is assigned to your computer and the operating system and other software are loaded Your computer has the following preset startup sequence First startup device Diskette drive Second startup device Network Third startup device Hard disk drive Fourth startup device Disabled Note The preceding startup sequence is not the default startup sequence for your computer If you change th...

Страница 63: ... startup sequence power on status and power on self test Security options including administrator and power on passwords For more information see Using passwords on page 40 Using a power on password on page 40 and Using an administrator password on page 43 Security Profile by Device For more information see Using Security Profile by Device on page 45 Setting Remote Administration You can remotely ...

Страница 64: ...ult interrupt and direct memory access DMA resources for your computer The interrupt and DMA settings might change if your computer is reconfigured Note IRQs 4 and 7 can be modified to alternative settings or disabled Interrupt request System resource 0 Timer 1 Keyboard 2 Interrupt controller 3 Serial port B 4 Serial port A 5 Available 6 Diskette 7 Parallel port 8 Real Time Clock 9 ACPI 10 Availab...

Страница 65: ...PI BIOS IRQ setting to configure the interrupts that this feature uses so that you can free resources for other devices Not all operating systems support ACPI BIOS IRQ See your operating system documentation to determine if ACPI is supported ACPI standby mode Some models allow you to select which power level your system goes to when it enters standby mode Standby Mode S1 Standby Mode S1 is support...

Страница 66: ...Management you can use this option to specify the amount of time that the computer must be inactive before power management features are activated System Power You can select On if you want the computer to remain on or Off if you want the computer to shut down Display You can use this option to select one of the following reduced power states Standby In this mode the screen is blanked but the scre...

Страница 67: ... to disabled you must restart the computer to wake the system 9 Press Esc three times to return to the Configuration Setup Utility program menu 10 Select Save Settings from the Configuration Setup Utility program menu then press Esc and follow the instructions on the screen to exit from the Configuration Setup Utility program Setting automatic power on features You can use the automatic power on f...

Страница 68: ...ic If you select Automatic make sure Automatic Power On Startup Sequence in the Startup Sequence menu is set to Enabled Otherwise the system will use the Primary startup sequence 6 Press Esc until you return to the Configuration Setup Utility program menu 7 Select Save Settings from the Configuration Setup Utility program menu and press Enter Then press Esc and follow the instructions on the scree...

Страница 69: ...rtup Sequence 10 Enabled 11 First second third and fourth startup devices You might not be able to select four startup devices for your model If your LAN adapter does not have a connection to the Wake on LAN connector on the system board you must enable Wake on PCI also Wake on PCI 1 Power Management 2 Automatic Power On 3 Wake on PCI 4 Enabled 5 Startup Sequence 6 Automatic Press Esc to go back t...

Страница 70: ...urth startup devices You might not be able to select four startup devices on your model Serial Port Ring Detect 1 Power Management 2 Automatic Power On 3 Serial Port A Ring Detect 4 Enabled 5 Startup Sequence 6 Automatic Press Esc to go back to the main menu 7 Start Options 8 Startup Sequence 9 Automatic Power On Startup Sequence 10 Enabled 11 First second third and fourth startup devices You migh...

Страница 71: ...ns for starting the program 2 Select Advanced Setup and press Enter 3 Select Processor Control and press Enter 4 Change the value for Processor Serial Number Access from Disabled to Enabled and press Enter 5 Save the settings exit the program and restart your computer with the computer power switch to activate the new setting To enable Select Comments Modem Ring Detect 1 Power Management 2 Automat...

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Страница 73: ...When you add an option do not open the static protective package containing the option until you are instructed to do so When you handle options and other computer components take these precautions to avoid static electricity damage Limit your movement Movement can cause static electricity to build up around you Always handle components carefully Handle adapters memory modules and continuity RIMMs...

Страница 74: ...owing World Wide Web pages http www ibm com pc us options http www ibm com pc support You can also obtain information by calling the following telephone numbers Within the United States call 1 800 IBM 2YOU 1 800 426 2968 your IBM reseller or IBM marketing representative Within Canada call 1 800 565 3344 or 1 800 465 7999 Outside the United States and Canada contact your IBM reseller or IBM marketi...

Страница 75: ...el continue with Installing options in the desktop model If you have a tower model go to Installing options in the tower model on page 76 Installing options in the desktop model The instructions in this section will help you to install options in your desktop model computer You can use the information in this section to install optional drives and adapters Removing the cover You must remove the co...

Страница 76: ... password before removing the computer cover read the important information in Using an administrator password on page 43 5 Pull the latch handles on the sides of the computer then gently pull the cover forward until the cover is released 6 Lift the cover from the computer Pull Latches Attention Proper cooling is required for the reliable performance of internal components Do not operate your comp...

Страница 77: ...ponents inside your computer The following illustration will help you locate the various components in your computer 1 CD ROM drive 2 Power switch 3 Power on light 4 Hard disk drive light 5 Bay 2 3 5 in bay 6 Hard disk drive 7 Diskette drive 8 Air duct 9 System board 1ð AGP adapter 11 Riser card Chapter 5 Installing options 63 ...

Страница 78: ...riety of devices that are IBM installed or that you can install later See the following illustration for the location of parts on the system board Note An illustration of the system board with additional information is provided on a label located on the inside of the computer chassis 1 Microprocessor 2 RIMM 1 3 RIMM 2 4 RIMM 3 5 AGP slot 6 Fail safe jumper 7 Battery 64 PC 300PL User Guide ...

Страница 79: ...tions show the expansion slots and connectors on the riser card The PCI slots are on the front of the riser card and the power and IDE drive connectors are on the back side of the riser card PCI Slot PCI Slot PCI Slot PCI Slot CD Audio Connector 212 Pin Connector Alert on LAN Connector SCSI LED Wake on LAN Connector Power Connector Back Primary IDE Connector Back Secondary IDE Connector Back Diske...

Страница 80: ...e expansion slots on the riser card For information on locating the riser card see Locating components on page 63 The riser card in the desktop model has four dedicated PCI slots Some models have two PCI slots one ISA slot and one shared PCI ISA slot This section provides information and instructions for installing adapters Before you begin Read the instructions that come with the new adapter Turn...

Страница 81: ...he appropriate expansion slot cover 3 Touch the static protective package containing the adapter to any unpainted metal surface in the computer then remove the adapter from the package 4 Install the adapter Expansion Slot Cover Adapter Card Riser Card Chapter 5 Installing options 67 ...

Страница 82: ...you turn it off Adapters supported by your computer use Plug and Play technology that enables the computer to automatically configure the adapter For more information see Updating the computer configuration on page 102 What to do next Go to the device record form in Appendix B Computer records on page 147 and write the adapter name next to the slot into which you installed it To work with another ...

Страница 83: ... as bay 1 bay 2 and so on When you install an internal drive it is important to note what type and size of drive you can install in each bay The desktop model computer comes with the following IBM installed drives A CD ROM drive in bay 1 some models A 3 5 inch hard disk drive in bay 3 A 3 5 inch diskette drive in bay 4 Models that do not have drives installed in bays 1 and 2 have a static shield a...

Страница 84: ...ersion kit for a 5 25 inch bay Power and signal cables for internal drives Your computer uses cables to connect integrated drive electronics IDE drives to the power supply and riser card The following cables are provided Four wire power cables connect most drives to the power supply At the end of these cables are plastic connectors that attach to different drives these connectors vary in size Also...

Страница 85: ... cable has two connectors for attaching the diskette drive to the diskette drive connector on the riser card Note To locate connectors on the riser card see Locating components on the riser card on page 65 The following are some important points to remember when connecting power and signal cables to internal drives The drives that are preinstalled in your computer come with power and signal cables...

Страница 86: ...r frame and a bay panel mounted in the cover of the computer Before installing any drive you must remove the bay panel and metal shield You must also rotate the drive cage Before you begin Read the instructions that come with the drive you want to install Turn off the computer and all other connected devices Disconnect all cables attached to the computer and remove the computer cover see Removing ...

Страница 87: ... the sides of the metal shield until it flexes 5 Lift off one side then the other Note You might need to remove the shield from bay 1 to get to the shield covering bay 2 6 Touch the static protective package containing the new drive to any unpainted metal surface and then remove the drive 7 Slide the plastic latch that secures the drive cage to the computer frame Chapter 5 Installing options 73 ...

Страница 88: ...back until it rests on top of the computer frame Note Leave the cables attached 9 Insert the drive into the desired unoccupied drive bay Note that the cage is upside down so you must also put the drive in upside down Then insert and tighten the screws to hold it in place 74 PC 300PL User Guide ...

Страница 89: ...te If you install more than one drive attach cables to the lowest drive first and work your way up Power Cables Signal Cables 12 Rotate the drive cage back What to do next Go to the device record form in Appendix B Computer records on page 147 and record the new installation To work with another option go to the appropriate section To replace the cover go to Replacing the cover and connecting the ...

Страница 90: ...Reconnect the external cables and cords to the computer 6 Plug the power cords into properly grounded electrical outlets 7 Update the computer configuration See Updating the computer configuration on page 102 Note If an error message related to the chassis intrusion detector appears after you restart your computer you must enter the administrator password For more information see Using passwords o...

Страница 91: ...he computer 4 If a cover lock is present unlock the computer cover The cover lock is located at the rear of the computer on some models 5 Locate the cover release tab on the rear of the side cover and slide the cover toward the front of the computer Lift off the cover Cover Release Tab Note You might find it easier to access the inside of the computer if you place the computer on its side Attentio...

Страница 92: ...Drive cage for bays 5 and 6 7 Hard disk drive in bay 6 8 Bay 5 9 Power supply Identifying parts on the system board The system board also called the planar or motherboard is the main circuit board in your computer It provides basic computer functions and supports a variety of devices that are IBM installed or that you can install later The following illustration shows the location of parts on the ...

Страница 93: ...ng components on the riser card Your computer uses a riser card for expansion The riser card contains expansion slots that connect adapters to the peripheral component interconnect PCI buses and connectors for the Integrated Drive Electronics IDE and diskette drives Chapter 5 Installing options 79 ...

Страница 94: ...r Tamper Detecter Connector Power Connector IDE Primary Connector IDE Secondary Connector Speaker Connector Installing adapters You can install a variety of adapters in the expansion slots on the riser card For information on locating the riser card see Locating components on page 78 The riser card in the tower model has six dedicated PCI slots Note If you are installing a Wake on LAN supported ne...

Страница 95: ...devices Disconnect all cables attached to the computer and remove the computer cover see Removing the cover on page 77 To install an adapter in your computer The following illustrations show the computer on its side To install an adapter in the riser card 1 Remove the screw and bracket Chapter 5 Installing options 81 ...

Страница 96: ... Card 3 Install the bracket and the screw 4 If you installed a network adapter that uses Wake on LAN or Alert on LAN attach the cable from the riser card to the adapter See page 80 to locate the Wake on LAN or Alert on LAN connectors Adapters supported by your computer use Plug and Play technology that enables the computer to automatically configure the adapter For more information see Updating th...

Страница 97: ...puter uses to read and store data You can add drives to your computer to increase storage capacity and to enable your computer to read other types of media Some of the drives available for your computer are Hard disk drives Tape drives CD ROM drives Removable media drives Internal drives are installed in bays The bays are referred to as bay 1 bay 2 and so on When you install an internal drive it i...

Страница 98: ...ng bracket Bay 3 Maximum height 25 4 mm 1 0 in 3 5 inch hard disk drive Bay 4 Maximum height 25 4 mm 1 0 in 3 5 inch diskette drive preinstalled Bay 5 Maximum height 25 4 mm 1 0 in Hard disk drive Bay 6 Maximum height 25 4 mm 1 0 in Hard disk drive Notes Notes 1 You cannot install drives that are greater than 41 3 mm 1 6 in high 2 You must install drives that require removable media diskettes tape...

Страница 99: ...add another device and your computer does not come with a CD ROM preinstalled you will need a second signal cable with three connectors You will need an 80 conductor ATA 66 signal cable if you are replacing the existing signal cable or adding a second hard disk ATA 66 signal cables are color coded The blue connector attaches to the riser card the black connector attaches to the primary device also...

Страница 100: ...ion is determined by switch or jumper settings on each IDE device If two IDE devices are on a single cable and only one is a hard disk drive the hard disk drive must be set as the master device If you have only one IDE device on a cable it must be set as master For help in selecting drives cables and other options for your computer do one of the following Within the United States call 1 800 IBM 2Y...

Страница 101: ...remove the bay panel for the appropriate drive bay 2 If knockouts are present in the drive bay opening twist them with a screwdriver or pliers to remove The following illustration shows the type of knockouts that might be present in bay 1 Chapter 5 Installing options 87 ...

Страница 102: ...The following illustration shows the type of knockout that might be present in bays 2 and 3 3 Install the drive in the bay opening and secure the drive by inserting screws 88 PC 300PL User Guide ...

Страница 103: ...ROM drive and want to connect the drive to the CD ROM audio connector see page 80 to locate the CD ROM audio connector on the riser card What to do next Go to the device record form in Appendix B Computer records on page 147 and record the installation of the drive To work with another option go to the appropriate section To replace the cover go to Replacing the cover and connecting the cables on ...

Страница 104: ...hat come with the optional device Turn off the computer and all other connected devices Disconnect all cables attached to the computer Attention The presence of 5 V standby power might result in damage to your hardware unless you disconnect the power cord from the wall before opening the computer cover Remove the computer cover see Removing the cover on page 77 To install a drive in bay 5 1 Discon...

Страница 105: ...and carefully slide the drive cage away from the computer 3 Slide the drive into the bay and secure it with rubber grommets and screws 4 Reinstall the drive cage and secure it with the screw you removed in step 2 Chapter 5 Installing options 91 ...

Страница 106: ... the cover go to Replacing the cover and connecting the cables Replacing the cover and connecting the cables To replace the cover and connect the cables 1 Ensure that all components have been reassembled correctly and that no tools or loose screws are left inside your computer 2 Clear any cables that might impede the replacement of the cover 3 Make sure the cover lock if present is in the unlocked...

Страница 107: ...guration on page 102 Note If an error message related to the chassis intrusion detector appears after you restart your computer you must enter the administrator password For more information see Using passwords on page 40 What to do next To complete the installation go to Completing the installation on page 101 Working with memory You can add memory to your computer to increase system performance ...

Страница 108: ...he three connectors on your computer can accommodate up to a total of 32 devices Devices are the memory modules on the RIMMs Do not exceed the 32 device maximum Refer to the label on the RIMMs to find out how many devices are on the RIMMs You can also use IBM Enhanced Diagnostics program to find out how many devices are on each RIMM For more information about IBM Enhanced Diagnostics see About You...

Страница 109: ... Enter 3 Select SMBIOS Info and press Enter 4 Scroll to Processor Information and find External Clock This entry tells you the FSB of your microprocessor If the microprocessor in your computer has a 133 MHz FSB do not install PC600 RIMMs in your computer If your computer has a 133 MHz FSB and runs with only PC600 RIMMs your computer will not work If your computer has a 133 MHz FSB with a PC600 RIM...

Страница 110: ...C600 PC700 PC800 PC800 PC600 PC800 PC800 PC800 PC800 PC600 Continuity RIMM PC600 PC600 PC600 Continuity RIMM PC700 PC600 PC600 Continuity RIMM PC800 PC600 PC700 Continuity RIMM PC700 PC600 PC700 Continuity RIMM PC800 PC600 PC800 Continuity RIMM PC800 PC800 PC600 Continuity RIMM Continuity RIMM PC600 PC700 Continuity RIMM Continuity RIMM PC600 PC800 Continuity RIMM Continuity RIMM PC800 Any device ...

Страница 111: ...0 PC700 PC800 PC800 PC700 PC800 PC800 PC800 PC800 PC600 Continuity RIMM PC700 PC700 PC600 Continuity RIMM PC800 PC800 PC700 Continuity RIMM PC700 PC700 PC700 Continuity RIMM PC800 PC700 PC800 Continuity RIMM PC800 PC800 PC700 Continuity RIMM Continuity RIMM PC700 PC800 Continuity RIMM Continuity RIMM PC800 Any device Any device No device Invalid PC600 Continuity RIMM PC600 Invalid PC600 PC600 PC60...

Страница 112: ...ndby power might result in damage to your hardware unless you disconnect the power cord from the wall before opening the computer cover 1 To locate the memory connectors inside your computer see Identifying parts on the system board on page 64 desktop or Identifying parts on the system board on page 78 tower 2 At both ends of the memory module connector push outward on the retaining clips until th...

Страница 113: ... on page 64 desktop or Identifying parts on the system board on page 78 tower 2 Remove the continuity RIMM occupying the RIMM connector See Removing a memory module or continuity RIMM on page 98 for instructions on removing a continuity RIMM Do not discard or lose the continuity RIMM It might be needed later if you change your memory configuration 3 Touch the static protective package containing t...

Страница 114: ...xt To work with another option go to the appropriate section To replace the cover go to Replacing the cover and connecting the cables on page 76 or Replacing the cover and connecting the cables on page 92 depending on your model Installing a security U bolt To help prevent hardware theft you can use the cover lock and add a security U bolt and cable to your computer After you add the security cabl...

Страница 115: ...nuts with an appropriately sized or adjustable wrench 3 Replace the computer cover For more information see Replacing the cover and connecting the cables on page 76 desktop or Replacing the cover and connecting the cables on page 92 tower 4 Thread the cable through the U bolt and around an object that is a part of or permanently secured to the building structure or foundation and from which it can...

Страница 116: ...adding most internal hard disk drives the settings might be updated If the settings are not updated use the Configuration Setup Utility program to make and save those changes See Chapter 4 Using the Configuration Setup Utility program on page 37 Note For more information on error messages from resource conflicts see Chapter 6 Troubleshooting on page 105 Configuring Plug and Play adapters Adapters ...

Страница 117: ... the Configuration Setup Utility program on page 37 2 Select ISA Legacy Resources from the Configuration Setup Utility menu 3 As needed select Memory Resources I O Port Resources DMA Resources or Interrupt Resources 4 Set the appropriate resource to ISA Resource 5 Press Esc to return to the main menu 6 Select Save Settings and press Enter If you remove an ISA legacy adapter you must reset to Avail...

Страница 118: ...eding screen appears select Continue until you reach the Configuration Setup Utility program menu see Chapter 4 Using the Configuration Setup Utility program on page 37 If the preceding screen does not appear use the Configuration Setup Utility program to configure your computer For more information see Chapter 4 Using the Configuration Setup Utility program on page 37 Configuring startup devices ...

Страница 119: ...you can pass on to a service technician You can check the hardware by following the procedures in this chapter You can also use the diagnostic programs provided with your computer see IBM Enhanced Diagnostics program on page 126 for a description of these programs If the hardware checks out and you have not made a user error you might have a software problem If you suspect that you have a software...

Страница 120: ...stem BIOS shadowing in random access memory RAM If POST finishes without detecting any problems the first screen of your operating system or application program appears if you have not set a power on password If you have set a power on password a password prompt appears You must enter your password before the first screen of your operating system or application program will appear For more informa...

Страница 121: ...cation or operating system displayed Yes No 002 Continue at Step 004 003 You might have an I O device that is failing or an intermittent problem with your computer Go to IBM Enhanced Diagnostics program on page 126 and run the IBM Enhanced Diagnostics program 004 You have an unreadable display an error message or the computer is sounding a series of beeps Is an error message displayed Yes No 005 D...

Страница 122: ...nfiguration Setup Utility start automatically after the error message displayed Yes No 011 Follow the action for this error message described in POST error messages on page 110 012 Have you recently added removed or changed any hardware Yes No 013 Have the computer serviced 014 At the POST Startup Errors screen select Continue if you want to access the Configuration Setup Utility program menu Sele...

Страница 123: ...Setup Utility program menu your operating system will start automatically unless there is an unresolved problem with the startup device Important If you did not change any settings in the Configuration Setup Utility program note the following You will get an error message if you exit from the Configuration Setup Utility program without selecting Save Settings Your operating system will not start b...

Страница 124: ... for the first error message that appears on your computer screen Note that in these charts X can be any alphanumeric character Code Description Action 101 Interrupt failure Have the computer serviced 102 Timer failure Have the computer serviced 106 System board failure Have the computer serviced 110 Parity error Have the computer serviced 111 I O parity error 2 Go to IBM Enhanced Diagnostics prog...

Страница 125: ...ve the computer serviced 164 CMOS RAM memory size does not match Go to IBM Enhanced Diagnostics program on page 126 for instructions on running diagnostics 167 Clock not updating Update the BIOS See Updating system programs on page 27 168 Alert on LAN is not working correctly 1 Go to Chapter 4 Using the Configuration Setup Utility program on page 37 and follow the instructions to verify that Alert...

Страница 126: ... and the startup sequence 190 The computer chassis intrusion detector was cleared This is an informational message No action is required 20x Memory error Go to IBM Enhanced Diagnostics program on page 126 for instructions about running diagnostics 301 or 303 Keyboard error 1 Make sure the keyboard is properly connected 2 If the keyboard is properly connected have the computer serviced 601 Diskette...

Страница 127: ...126 3 If the problem persists have the computer serviced 762 Math coprocessor configuration error Have the computer serviced 11xx Serial port error xx serial port number Have the computer serviced 1762 Hard disk configuration error 1 Go to Chapter 4 Using the Configuration Setup Utility program on page 37 and follow the instructions to verify the hard disk configuration 2 If the problem persists h...

Страница 128: ...ion of the beep tones For the following beep codes the numbers indicate the sequence and number of beeps For example a 2 3 2 error symptom a burst of two beeps three beeps then two beeps indicates a memory module problem Code Description Action 18xx A PCI adapter has requested an unavailable resource Go to Chapter 4 Using the Configuration Setup Utility program on page 37 and follow the instructio...

Страница 129: ... initialization failure 1 2 3 DMA page register write read test failure 1 2 4 RAM refresh verification failure 1 3 1 Memory failure or too many devices on RIMMs 1 3 2 First 64 Kb RAM parity test failure 2 1 1 Secondary DMA register test in progress or failure 2 1 2 Primary DMA register test in progress or failure 2 1 3 Primary interrupt mask register test failure 2 1 4 Secondary interrupt mask reg...

Страница 130: ...tegories in the troubleshooting charts Problem type Go to Diskette drive Diskette drive problems on page 117 General General problems on page 120 Intermittent Intermittent problems on page 120 Keyboard mouse or pointing device Keyboard mouse or pointing device problems on page 121 Memory Memory problems on page 122 Monitor Monitor problems on page 118 Option Option problems on page 123 Parallel po...

Страница 131: ...e startup sequence Use the Configuration Setup Utility program to verify this 3 The diskette you are using is good and not damaged Try inserting another diskette if you have one 4 The diskette is inserted correctly with its label up and its metal shutter end first in the drive 5 The diskette contains the necessary files to start the computer the diskette must be startable 6 The diskette drive cabl...

Страница 132: ... Turn off the monitor Moving a color monitor while it is turned on might cause screen discoloration b Adjust the placement of the monitor and other devices so that they are at least 305 mm 12 in apart Also when relocating the monitor be sure it is at least 75 mm 3 in from the diskette drives to prevent diskette drive read write errors c Turn on the monitor 2 An IBM monitor signal cable is properly...

Страница 133: ...r cables on page 10 2 The necessary device drivers for the application programs are installed If you cannot correct the problem have the computer serviced The monitor works when you turn on the system but goes blank after some period of computer inactivity The computer is probably set for energy savings using one of the power management settings If power management features are enabled disabling o...

Страница 134: ...ch as a broken cover lock or indicator lights not working Have the computer serviced Intermittent problems Action A problem occurs only occasionally and is difficult to detect Verify that 1 All cables and cords are securely connected to the rear of the computer and attached devices 2 When the computer is turned on the fan grill is not blocked there is air flow around the grill and the fans are wor...

Страница 135: ...serviced The mouse or pointing device does not work Verify that 1 The mouse or pointing device cable is securely attached to the proper connector on the computer Depending on the type of mouse you have the mouse cable will connect to either the mouse or serial connector To find the mouse and serial connectors see Connecting computer cables on page 10 2 The device drivers for the mouse are installe...

Страница 136: ...s are properly installed and securely connected 3 If you added or removed memory you saved the new configuration before exiting the Configuration Setup Utility program 4 All RIMM connectors have either a RIMM or a continuity module installed 5 You do not have more than 32 devices total on your RIMMs If the problem persists run the memory test from the diagnostic program supplied with your computer...

Страница 137: ...ovided enough hardware resources for the adapter to function correctly See the documentation supplied with the adapter as well as the documentation for any other installed adapters to determine the resources required for each adapter 6 You updated the configuration information in the Configuration Setup Utility program if necessary and have no conflicts For more information see Chapter 4 Using the...

Страница 138: ...orrectly 3 All external SCSI options are turned on External SCSI options must be turned on before the system is turned on For more information see your SCSI documentation If you cannot correct the problem have the computer serviced Parallel port problems Action Parallel port cannot be accessed Verify that 1 Each port is assigned a unique address 2 The parallel port adapter if you added one is prop...

Страница 139: ...r signal cable is securely connected to the correct parallel serial or USB port on the computer See Connecting computer cables on page 10 for the location of the parallel serial and USB ports Note Non IBM printer signal cables might cause unpredictable problems 3 You have assigned the printer port correctly in your operating system or application program 4 You have assigned the printer port correc...

Страница 140: ...ware See the information supplied with the software to verify memory requirements Note If you have just installed an adapter you might have a memory address conflict 2 The software is designed to operate on your computer 3 Other software works on your computer 4 The software you are using works on another computer If you received any error messages while using the software program see the informat...

Страница 141: ...IBM Enhanced Diagnostics CD you might need to change the primary startup sequence to use CD ROM as the First Startup Device For instructions to change the startup sequence see Setting the startup sequence on page 48 To run diagnostics from the Product Recovery CD 1 Place the Product Recovery CD in the CD ROM drive and turn on the computer 2 The Main menu displays 3 Select System utilities 4 In the...

Страница 142: ...blank high capacity diskette into the diskette drive 9 Type the following and press Enter filename a Where filename is the name of the file you downloaded from the Web The downloaded file is self extracting and will be copied to the diskette When the copy completes you have a startable IBM Enhanced Diagnostics program diskette To create an IBM Enhanced Diagnostics diskette from the Product Recover...

Страница 143: ...e especially useful in isolating problems related to the operating system and device drivers CoSession Remote CoSession Remote availability varies by computer model and country CoSession Remote is a program that can be used by another individual such as your system administrator to help diagnose problems with your computer from a remote location To use CoSession Remote the program must be installe...

Страница 144: ...odel of your computer 4 Move the jumper from the normal position to the clear position 5 Replace any adapters that were removed and replace the cover See Replacing the cover and connecting the cables on page 76 desktop or Replacing the cover and connecting the cables on page 92 tower 6 Reconnect the power cords for the computer and monitor to electrical outlets 7 Insert the POST BIOS update flash ...

Страница 145: ...ut its life however no battery lasts forever If the battery fails the date time and configuration information including passwords are lost An error message is displayed when you turn on the computer Refer to Lithium battery notice on page x for information about replacing and disposing of the battery If you replace the original lithium battery with a heavy metal battery or a battery with heavy met...

Страница 146: ...ny adapters that were removed to gain access to the battery See Installing adapters on page 66 desktop or Installing adapters on page 80 tower for instructions for replacing adapters 8 Replace the cover and plug in the power cord Note When the computer is turned on for the first time after battery replacement an error message might be displayed This is normal after replacing the battery 9 Turn on ...

Страница 147: ...on Workstations U S http www ibm com pc us accessories Options by IBM U S http www ibm com pc us netfinity IBM Netfinity Servers U S You can select a country specific Web site from these pages Help is also available from bulletin boards and online services as well as by fax and telephone This section provides information about these sources Services available and telephone numbers listed are subje...

Страница 148: ...ase to obtain warranty service Please have the following information ready when you call Machine Type and Model Serial numbers of your IBM hardware products Description of the problem Exact wording of any error messages Hardware and software configuration information If possible be at your computer when you call The following items are not covered Replacement or use of non IBM parts or nonwarrante...

Страница 149: ...ting system or application program Getting customer support and service Purchasing an IBM PC hardware product entitles you to standard help and support during the warranty period If you need additional support and services a wide variety of extended services are available for purchase that address almost any need Using the World Wide Web On the World Wide Web the IBM Personal Computing Web site ha...

Страница 150: ... Bulletin boards and online information services provide assistance through question and answer message areas live chat rooms searchable databases and more Technical information is available on a wide range of topics such as Hardware setup and configuration Preinstalled software OS 2 DOS and Windows Networking Communications Multimedia In addition the latest device driver updates are available The...

Страница 151: ...ny problems can be remotely diagnosed and corrected quickly and easily In addition to a modem a remote access application program is required This service is not available for servers There might be a charge for this service depending on the request For more information about configuring your PC for Online Housecall In the U S call 1 800 772 2227 In Canada call 1 800 565 3344 In all other countrie...

Страница 152: ...on information for your system If possible be at your computer when you call In the U S and Canada these services are available 24 hours a day 7 days a week In the U K these services are available Monday through Friday from 9 00 a m to 6 00 p m 4 Country Telephone number Austria Österreich 1 546 585 075 Belgium Dutch Belgie 02 717 2504 Belgium French Belgique 02 717 2503 Canada Canada 1 800 565 33...

Страница 153: ... Zealand call 61 2 9354 4171 In all other countries contact your IBM reseller or IBM marketing representative Purchasing additional services During and after the warranty period you can purchase additional services such as support for IBM and non IBM hardware operating systems and application programs network setup and configuration upgraded or extended hardware repair services and custom installa...

Страница 154: ...nt package or as an annual contract with a 10 incident limit For more information about purchasing Enhanced PC Support see Ordering support line services on page 141 900 number operating system and hardware support line In the U S if you prefer to obtain technical support on a pay as you go basis you can use the 900 number support line The 900 number support line provides support for IBM PC produc...

Страница 155: ...port In Canada contact IBM Direct at 1 800 465 7999 or 1 Call 1 800 465 3299 2 Select the HelpWare catalog In all other countries contact your IBM reseller or IBM marketing representative For more information or to purchase these services In the U S call 1 800 772 2227 In Canada call 1 800 465 7999 In all other countries contact your HelpCenter Warranty and repair services You can upgrade your sta...

Страница 156: ...e Agreements Availability of the services varies by product For more information about warranty upgrades and extensions In the U S call 1 800 426 4968 In Canada call 1 800 465 7999 In all other countries contact your IBM reseller or IBM marketing representative Ordering publications Additional publications are available for purchase from IBM For a list of publications available in your country In ...

Страница 157: ...tem must be installed in your computer You can use the CD to Install some software products directly from the CD on models equipped with a CD ROM drive Create an image of the IBM Software Selections CD on your hard disk or on a local area network LAN disk and install the software products from that image Create diskettes for software products that cannot be installed from the CD and install the pr...

Страница 158: ...tart menu For most programs support documentation is built into the online Help system for some online documentation is also provided Using the Software Selections program A Software Selections program is provided on your IBM Software Selections CD Information about using the IBM Software Selections CD is in About Your Software To use the Software Selections program 1 In the Software Selections me...

Страница 159: ...built into the online Help system for some online documentation is also provided Appendix A Using the Software Selections CD 145 ...

Страница 160: ...146 PC 300PL User Guide ...

Страница 161: ...he following information The model and type M T numbers and the serial number S N for your computer are located on a label on the rear of the computer Device records Use the following tables to keep a record of the options in or attached to your computer This information can be helpful when you install additional options or if you ever need to have your computer serviced Product Name PC 300PL Mode...

Страница 162: ...lot 2 Expansion Slot 3 Expansion Slot 4 PCI Expansion Slot 5 tower only PCI Expansion Slot 6 tower only Microprocessor Ø Intel MHz Parallel Connector Serial Connector A Serial Connector B USB Connector 1 USB Connector 2 Monitor Connector Audio Connectors Keyboard Connector 104 key keyboard Ø Other Mouse Connector Ø ScrollPoint mouse Ø 2 button mouse Ø Other 148 PC 300PL User Guide ...

Страница 163: ... Inch Bay 3 Ø 1 44 MB diskette drive Ø Other 3 5 Inch Bay 4 Ø EIDE hard disk drive Ø 1 44 MB diskette drive Ø Other 3 5 Inch Bay 5 tower only EIDE hard disk drive Ø Other 3 5 Inch Bay 6 tower only EIDE hard disk drive Ø Other Key manufacturer address Phone number Key code number Appendix B Computer records 149 ...

Страница 164: ...150 PC 300PL User Guide ...

Страница 165: ...d not for resale from IBM or your reseller The term Machine means an IBM machine its features conversions upgrades elements or accessories or any combination of them The term Machine does not include any software programs whether pre loaded with the Machine installed subsequently or otherwise Unless IBM specifies otherwise the following warranties apply only in the country where you acquire the Ma...

Страница 166: ...ent modification unsuitable physical or operating environment improper maintenance by you or failure caused by a product for which IBM is not responsible The warranty is voided by removal or alteration of Machine or parts identification labels THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WA...

Страница 167: ...part that replaces a removed part will assume the warranty service status of the removed part Before IBM or your reseller exchanges a Machine or part you agree to remove all features parts options alterations and attachments not under warranty service You also agree to 1 ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange 2 obtain authorization from t...

Страница 168: ...DATA OR 3 SPECIAL INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES INCLUDING LOST PROFITS OR SAVINGS EVEN IF IBM ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU IBM Statement of Warranty Worldwide except...

Страница 169: ... repair and exchange service for the Machine without charge under the type of service designated for the Machine and will manage and install engineering changes that apply to the Machine If a Machine does not function as warranted during the warranty period and IBM or your reseller are unable to either 1 make it do so or 2 replace it with one that is at least functionally equivalent you may return...

Страница 170: ...our reseller replaces becomes its property and the replacement becomes yours You represent that all removed items are genuine and unaltered The replacement may not be new but will be in good working order and at least functionally equivalent to the item replaced The replacement assumes the warranty service status of the replaced item Any feature conversion or upgrade IBM or your reseller services ...

Страница 171: ...regardless of the basis on which you are entitled to claim damages from IBM including fundamental breach negligence misrepresentation or other contract or tort claim IBM is liable for no more than 1 damages for bodily injury including death and damage to real property and tangible personal property and 2 the amount of any other actual direct damages up to the greater of U S 100 000 or equivalent i...

Страница 172: ...n this paragraph apply PEOPLE S REPUBLIC OF CHINA Governing Law The following is added to this Statement The laws of the State of New York govern this Statement INDIA Limitation of Liability The following replaces items 1 and 2 of this Section 1 liability for bodily injury including death or damage to real property and tangible personal property will be limited to that caused by IBM s negligence 2...

Страница 173: ... is provided in Albania Armenia Belarus Bosnia and Herzegovina Bulgaria Croatia Czech Republic Federal Republic of Yugoslavia Georgia Hungary Kazakhstan Kirghizia Former Yugoslav Republic of Macedonia FYROM Moldova Poland Romania Russia Slovak Republic Slovenia and Ukraine The following terms apply to the country specified EGYPT Limitation of Liability The following replaces item 2 in this Section...

Страница 174: ... and two of the first paragraph of this Section 1 death or personal injury or physical damage to your real property solely caused by IBM s negligence and 2 the amount of any other actual direct damages up to the greater of Irish Pounds 75 000 or 125 percent of the charges if recurring the 12 months charges apply for the Machine that is the subject of the claim or which otherwise gives rise to the ...

Страница 175: ...tem is added to this paragraph 3 breach of IBM s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982 Applicability of suppliers and resellers unchanged The following is added to the end of this Section IBM s entire liability and your sole remedy whether in contract or in tort in respect of any default will be limited to damages ...

Страница 176: ...capable of correctly processing providing and or receiving date data within and between the 20th and 21st centuries provided all other products for example software hardware and firmware used with the product properly exchange date data with it This IBM PC hardware product has been designed to process four digit date information correctly within and between the 20th and 21st centuries If your IBM ...

Страница 177: ...pany product and service names may be trademarks or service marks of others Alert on LAN Asset ID HelpCenter HelpWare IBM IntelliStation LANClient Control Manager Netfinity Netfinity Manager OS 2 PC300 ScrollPoint ThinkPad Wake on LAN Electronic emission notices This computer is classified as a Class B digital device However this computer includes a built in network interface controller NIC and is...

Страница 178: ...equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an IBM authorized dealer or service representative for help Prope...

Страница 179: ... not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits...

Страница 180: ...mmended modification of the product including the fitting of non IBM option cards Federal Communications Commission FCC and telephone company requirements 1 This device complies with Part 68 of the FCC rules A label is affixed to the device that contains among other things the FCC registration number USOC and Ringer Equivalency Number REN for this equipment If these numbers are requested provide t...

Страница 181: ...0 565 3344 You may be required to present proof of purchase The telephone company may ask you to disconnect the device from the network until the problem has been corrected or until you are sure the device is not malfunctioning 6 No customer repairs are possible to the device If you experience trouble with the device contact your Authorized Reseller or see the Diagnostics section of this manual fo...

Страница 182: ...ant in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate NOTICE The LOAD NUMBER LN assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device to prevent overloading The termination on a loop may ...

Страница 183: ... chaque dispositif terminal indique pour éviter toute surcharge le pourcentage de la charge totale qui peut être raccordé à un circuit téléphonique bouclé utilisé par ce dispositif L extrémité du circuit bouclé peut consister en n importe quelle combinaison de dispositifs pourvu que la somme des INDICES DE CHARGE de l ensemble des dispositifs ne dépasse pas 100 Power cord notice For your safety IB...

Страница 184: ... Coast Jordan Lebanon Luxembourg Macau Malagasy Mali Martinique Mauritania Mauritius Monaco Morocco Mozambique Netherlands New Caledonia Niger Norway Poland Portugal Romania Senegal Slovakia Spain Sudan Sweden Syria Togo Tunisia Turkey former USSR Vietnam former Yugoslavia Zaire Zimbabwe 13F9997 Denmark 14F0015 Bangladesh Burma Pakistan South Africa Sri Lanka 14F0033 Antigua Bahrain Brunei Channel...

Страница 185: ...a Online 137 antiglare filter 16 arranging workspace 15 assistance 133 audio features 27 ports 27 Automatic Configuration and Power Interface 51 automatic power on PCI wake up 54 serial port ring detect 53 setting 54 wake on LAN 53 wake up on alarm 53 automatic startup sequence setting 48 B backing up hard disk drive 36 battery accessing 64 78 disposing of 131 location on system board 64 78 notice...

Страница 186: ...connectors input output 10 on system board 64 78 controls 19 conversion kit drive cage 84 cord power 17 CoSession Remote 129 cover lock 61 62 76 77 93 lock broken 120 removing 61 72 77 removing top handle 86 replacing 76 replacing side 93 cover lock 30 cover lock keys 30 cover chassis intrusion 30 D damage preventing 34 36 data protection 32 DDC display data channel 26 Desktop Management Interface...

Страница 187: ...d diagnostics 126 enhanced security 33 erasing passwords 44 error error messages error messages resource conflicts 102 expansion slots 5 available 5 expansion slots continued PCI 5 expansion slots for adapters 65 79 extension cords 17 F fan problems 120 fatigue 15 fax getting information by 137 features computer 4 fee services 139 fixed disk drives See hard disk drives fixed disk drive 69 70 83 84...

Страница 188: ...nal drives 69 83 international warranty service 139 Internet home page 133 135 J jumpers location on system board 64 78 K keyboard locked 40 locking 33 problems 121 keyboard continued speed changing 47 using 16 keyboard port 10 keys 30 L LAN wake up requests 53 LANClient Control Manager LCCM 29 laser compliance statement ix legacy adapters 103 lighting 16 lights indicator 20 locating internal comp...

Страница 189: ... AGP adapter 4 O office space arranging 15 Online Housecall 137 online information services 136 operating systems compatible 6 supported 6 option diskettes 131 installed 147 problems 123 124 options 60 installing 59 recording information 147 ordering support line services 141 P parallel port 10 location 10 problems 124 passwords 40 administrator 43 computer startup 20 41 erasing 44 power on 40 usi...

Страница 190: ...age 90 records device and feature 147 recovery flash 130 ROM 130 refresh rate 26 remote administration 49 remote program load RPL 29 remote technical support 137 removing adapters 64 78 bay panel 72 86 cover 61 77 hardware 64 78 internal drives from bays 1 and 2 73 internal drives from bays 1 2 or 3 86 memory modules RIMMs 98 resolution 26 resource conflicts 66 68 83 102 resource conflicts error m...

Страница 191: ...e services ordering 141 surge protectors 17 SVGA super video graphics array 25 symptoms 115 system programs updating 27 specifications 7 8 system board accessing 64 78 system board continued description 64 78 identifying parts 64 78 layout 64 78 locations 64 78 system board layout 64 78 system management features 28 System Migration Assistant SMA 30 T tape drive 69 70 83 84 technical support fee 1...

Страница 192: ...10 virus protection 33 voltage regulator module VRM location of 64 78 W Wake on LAN 53 Wake on LAN feature 28 wake up on alarm 53 warranty extensions and upgrades 141 warranty service 137 warranty statements 151 work area arranging 15 World Wide Web home page 133 135 write protecting diskettes 24 178 PC 300PL User Guide ...

Страница 193: ......

Страница 194: ...IBM Part Number 09N1169 Printed in U S A September 1999 ð9N1169 ...

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