1.
Shut down your operating system.
2.
Turn off your computer. If the computer will not turn off after you hold
down the power button for at least four seconds, unplug the power cord
and wait a few seconds before reconnecting it.
3.
For Windows 95 and Windows 98, restart your computer in Safe Mode:
a.
Turn on your computer.
b.
When prompted, press and hold down the F8 key.
c.
Continue to hold down F8 until the prompt menu appears. Select Safe
Mode
from the menu.
4.
Click the Windows Start button.
5.
Select Programs
→
ConfigSafe
→
CONFIGSAFE
. (If this does not appear on
the menu, select FIND and search for it by typing in
configsafe
and
clicking OK. Double-click the file ConfigSafe to start the program.)
6.
If the ConfigSafe menu shows any saved configurations, select the most
recent configuration dated before the start of the problem.
7.
Click OK.
8.
Shut down the operating system and turn off your computer.
Using ConfigSafe SOS
In the event the Windows desktop becomes unusable, ConfigSafe has a Save
Our System (SOS) feature that can be used in DOS. To access the SOS feature
of ConfigSafe, do the following.
1.
Shut down your operating system.
2.
Access your Command prompt:
v
If you use Windows 95, Windows 98, or Windows 2000 Professional, start
the computer. Quickly press F8 when prompted during the startup.
Select the option for command prompt only.
v
If you use Windows NT, put your Emergency Recovery diskette into the
diskette drive and start the computer to access the command prompt.
3.
At the command prompt, type
cd\cfgsafe
. Press Enter.
4.
Type
sos
and press Enter.
5.
Select the most recent configuration dated before the start of the problem.
Press Enter.
6.
Restart the computer.
If the problem recurs, you can repeat these steps selecting a saved
configuration from an earlier date. If the problem cannot be solved by restoring
a saved configuration, see the following sections.
8
Quick Reference
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