Troubleshooting
This section describes how to resolve a DBCS printer problem.
To solve a problem, do as follows:
1. Go to
″
Preliminary checklist
″
below and do the steps. If you cannot solve the
problem there, then...
2. Go to
″
Resolving problems through LED
″
below and try to solve the problem
there. If you cannot solve the problem, then...
3. Go to “Diagnostics” on page 12 and try to solve the problem there.
Preliminary checklist
When you power on the NetVista Kiosk, it performs a Power-On Self-Test (POST).
The system indicates a successful POST with a single beep. The scanner may
beep four times during a power-on. If the system displays an error message or
beeps more than once, see either
″
POST error codes
″
on page 38 or
″
POST beep
codes
″
on page 40 of the Hardware Service Manual.
Otherwise, perform the following steps to diagnose the problem.
1. Verify that the power strip, in the Kiosk enclosure, is plugged in the UPS and is
powered-on.
2. Make sure that the unit is connected to an ac power source and that all the
power lights are on.
3. Make sure that all cables and I/O devices are connected correctly and securely.
4. Make sure that the contrast and brightness controls are properly set. Use a pin
to adjust these controls located at the bottom right of the display.
5. Record any error messages or symptoms for troubleshooting.
If you do not observe a specific error indication, continue with the problem solving
at “Resolving problems through LED”.
Notes:
1. You can use the Service Diskette for internal-option-related or
peripheral-device-related problems. See
″
Service diskette, device drivers, and
diagnostic information
″
on page x of the Installation and Operation Guide.
2. Some devices that attach to the system have test instructions. Refer to those
instructions when testing those devices.
3. If you are using a specific application, you may receive application-unique error
messages. Refer to the software manual shipped with the software.
Resolving problems through LED
This section describes how to resolve printer operational problems and how to
diagnose printer hardware failures using the LED.
Printer status
Error
Recov- ery
LED4
LED3
LED2
LED1
10
Содержание NetVista Kiosk DBCS
Страница 1: ...NetVista Kiosk 4835 120 DBCS Model Printer Feature Hardware Service Manual Supplement GY18 2417 00 ...
Страница 2: ......
Страница 3: ...NetVista Kiosk 4835 120 DBCS Model Printer Feature Hardware Service Manual Supplement GY18 2417 00 ...
Страница 6: ...iv ...
Страница 37: ...The NetVista Kiosk DBCS Model 31 ...
Страница 38: ... Part Number 57P4240 Printed in Japan GY18 2417 00 1P P N 57P4240 ...