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Maximo Essentials V7.1 - Implementer’s Guide
Users
Used to add and manage Maximo users
SELF SERVICE
Service Requests
Create Service
Request
Used by self-service users to create new service
requests
View Service
Request
Used by self-service users to view existing service
requests.
SERVICE DESK
Activities and Tasks
Use the Activities and Tasks application to plan,
review, and manage activities and tasks. When
you create an activity, you initiate the work process
and create a historical record of work being
performed.
Service Requests
Used to create, view, and resolve service requests
from customers
Ticket Templates
Used to create and manage generic ticket
templates that Service Desk environments can
leverage to standardize common or high-volume
service requests, incidents, or problems.
SYSTEM
CONFIGURATION
Platform Configuration
Actions
Used to manage the administrative functions of
creating actions and action groups within
Escalations.
Roles
Used to mange roles within Maximo
Communication
Templates
Used to create and manage generic
communication templates that Maximo users can
leverage to standardize frequently used e-mail
communications (also known as notifications).
Database
Configuration
Used to create or modify the objects and attributes
used by Maximo applications
Application Designer
Used to create new applications (clones and
custom applications) or to tailor the pages of an
existing Maximo application
Escalations
Used to automatically monitor critical processes
across your enterprise. The primary goal of
Escalation Management is to ensure that critical
tasks are completed on time, such as those
defined in SLAs
MODULE/SUB-MODULE
APPLICATION
DESCRIPTION
Содержание Maximo Asset Management Essentials V7.1
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