For More Information...
IBM Printing Systems Company
Home Page
To obtain the latest versions of the InfoPrint 20 documentation, printer
drivers, utilities, and programs:
1. Access the IBM Printing Systems Company home page:
2. Navigate to the document, printer driver, utility, or program you need
and follow the instructions to download it.
http://www.printers.ibm.com
The CD-ROM that ships with the printer includes:
Documents related to your printer
PCL5e and PostScript drivers for numerous operating systems
Network Tools and Utilities
See the
file on the CD-ROM for more information.
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IBM InfoPrint 20 Quick Setup Poster
IBM InfoPrint 20 Quick Reference Card
IBM InfoPrint 20 User's Guide
IBM InfoPrint 20 Safety and Warranty Information
IBM Ethernet/Token Ring Configuration Guide
IBM Twinax/Coax Configuration Guide
IBM IPDS/SCS Technical Reference
IBM PCL/PostScript Technical Reference
See the CD-ROM for details.
Network Print Manager (NPM) is a configuration tool for network administrators.
Network Printer Resource Utility (NPRU) is a utility for downloading fonts and
overlays to printer memory.
Network Port Monitor is a utility for reporting printer and job status to Windows
NT 4.0 users and clients of Windows NT servers on other Windows platforms.
Readme
Contents of the CD-ROM
Technical
Support
Ordering
Supplies
Printing supplies can be ordered through your IBM authorized printer
or printer supplies reseller.
, call 1-888-IBM-PRINT (1-800-426-7746)
to ask for an authorized dealer
or to order from IBM Printer Supplies.
, contact your point of purchase for information
about where to order supplies.
, call IBM Supplies Fulfillment Operations:
31-43-350 2756
or one of the following numbers:
: 80015534
08001-13110
05-905871
0130 818005
1-678 78349
800-11389
020-794270
0800-968679
In the USA or Canada
In other countries
In Europe
Denmark
Finland:
France:
Germany:
Italy:
Norway:
Sweden:
United Kingdom:
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If your printer does not print properly:
1. Try turning the printer off
2. Print a configuration page
3. Use the troubleshooting checklist
4. Call your service representative
for ten seconds and turning it back on.
(see
on
the
page of this Quick Reference Card). If it prints,
the problem is likely to be in the network or cabling leading to the
printer. If it does not print, the problem may be in the printer.
in your
.
or IBM customer technical
support (1-800-358-6661 in the USA and Canada). Be sure to have
your serial number (located on the back of the printer) ready.
Printing a Configuration Page
Operator Panel
User's Guide
Note: If you need IBM operating system support (for example, AIX,
OS/2, OS/400 and MVS), contact IBM software support (1-800-237-
5511 in the USA, 1-800-465-2222 in Canada) .
