IBM BladeCenter HS23E, Руководство пользователя

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IBM BladeCenter HS23E 24
Warranty options
The BladeCenter HS23 has a three-year on-site warranty with 9x5 next-business-day terms. IBM offers
the warranty service upgrades through IBM ServicePac® offerings, which are described in this section. An
IBM ServicePac offering is a series of prepackaged warranty maintenance upgrades and post-warranty
maintenance agreements with a well-defined scope of services, including service hours, response time,
term of service, and service agreement terms and conditions.
IBM ServicePac offerings are country-specific, that is, each country might have its own service types,
service levels, response times, and terms and conditions. Not all covered types of a ServicePac offering
might be available in a particular country. For more information about IBM ServicePac offerings available
in your country, visit the IBM ServicePac Product Selector at:
https://www-304.ibm.com/sales/gss/download/spst/servicepac
Table 17 explains the warranty service definitions in more detail.
Table 17. Warranty service definitions
Term Description
IBM on-site
repair (IOR)
A service technician comes to the server's location for equipment repair.
24x7x2 hour A service technician is scheduled to arrive at your customer’s location within two hours after
remote problem determination is completed. We provide 24-hour service, every day, including IBM
holidays.
24x7x4 hour A service technician is scheduled to arrive at your customer’s location within four hours after
remote problem determination is completed. We provide 24-hour service, every day, including IBM
holidays.
9x5x4 hour A service technician is scheduled to arrive at your customer’s location within four business hours
after remote problem determination is completed. We provide service from 8:00 a.m. - 5:00 p.m. in
the customer's local time zone, Monday through Friday, excluding IBM holidays. If it is after 1:00
p.m., and it is determined that on-site service is required, the customer can expect the service
technician to arrive the morning of the following business day. For noncritical service requests, a
service technician arrives by the end of the following business day.
9x5 next
business day
A service technician is scheduled to arrive at your customer’s location on the business day after we
receive your call, following remote problem determination. We provide service from 8:00 a.m. -
5:00 p.m. in the customer's local time zone, Monday through Friday, excluding IBM holidays.
In general, these are the types of IBM ServicePac offerings:
Warranty and maintenance service upgrades

One, two, three, four, or five years of 9x5 or 24x7 service coverage

On-site repair from the next business day to two or four hours

One or two years of warranty extension

Remote technical support services

One or three years with 24x7 coverage (severity 1) or 9x5 next business day for all severities

Installation and startup support for System x servers

Remote technical support for System x servers

Software support - Support Line

Microsoft or Linux software

VMware

IBM Director
