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Server Support

After you register and profile, you will be able to:
• Diagnose problems using the IBM Online Assistant
• Participate in the IBM discussion forum
• Receive e-mail notifications of technical updates

related to your profiled products

Register:
Profile:

http://www.ibm.com/pc/register/
http://www.ibm.com/pc/support/

Register and profile your server

Yes

No

No

Use the troubleshooting
information provided with
your server to determine
the cause of the problem
and the action to take.

Flash the latest levels of BIOS,
service processor, diagnostics,
and RAID code.
You can download this code at

http://www.ibm.com/pc/support/

No

No

Software

Yes

Yes

Yes

Hardware

Check all cables for loose connections
and verify that all optional devices you
installed are on the ServerProven list.
You can view the ServerProven list at

®

http://www.ibm.com/pc/compat/

Server working

properly?

Problem

solved?

Problem

solved?

Problem

solved?

Hardware or

software problem?

View support telephone numbers at

http://www.ibm.com/planetwide/

View information about IBM support line at

or view support telephone numbers at

http://www.ibm.com/services/sl/products/

http://www.ibm.com/planetwide/

Содержание 8670 - Eserver xSeries 345

Страница 1: ...nstallation Guide Go to the Server Support flow chart Cable the server and options Start the server Install options Drives Microprocessors Adapters Memory Did the server start correctly Yes No Use Ser...

Страница 2: ...n to take Flash the latest levels of BIOS service processor diagnostics and RAID code You can download this code at http www ibm com pc support No No Software Yes Yes Yes Hardware Check all cables for...

Страница 3: ...IBM xSeries 345 Type 8670 Installation Guide SC88 P918 70...

Страница 4: ...in Appendix A Warranty information on page 41 and Appendix B Notices on page 53 Third Edition May 2003 Copyright International Business Machines Corporation 2003 All rights reserved US Government User...

Страница 5: ...Front view 23 Rear view 24 Server power features 25 Turning on the server 25 Turning off the server 26 Chapter 4 Configuring your server 27 Using the ServerGuide Setup and Installation CD 27 Using the...

Страница 6: ...55 Electronic emission notices 55 Federal Communications Commission FCC statement 55 Industry Canada Class A emission compliance statement 56 Australia and New Zealand Class A statement 56 United King...

Страница 7: ...alleert eerst de veiligheidsvoorschriften Ennen kuin asennat t m n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation...

Страница 8: ...e installation and configuration procedures v Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To connect...

Страница 9: ...the device v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure Danger Some laser products contain an embedded...

Страница 10: ...cted from the power source 1 2 Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present in...

Страница 11: ...tions Statement 14 CAUTION Hazardous voltage current and energy levels might be present Only a qualified service technician is authorized to remove the covers where the following label is attached Sta...

Страница 12: ...ts or other reproductive harm Wash hands after handling ADVERTENCIA El contacto con el cable de este producto o con cables de accesorios que se venden junto con este producto pueden exponerle al plomo...

Страница 13: ...670 and click Go 3 On the left side of the xSeries 345 8670 support page click Online publications 4 From the Online publications by category menu select the category of publications you want to displ...

Страница 14: ...ocumentation Browser v If Autostart is enabled insert the CD into your CD ROM drive The Documentation Browser starts automatically v If Autostart is disabled insert the CD into your CD ROM drive and c...

Страница 15: ...tion These statements indicate situations that can be potentially hazardous to you A caution statement is placed just before the description of a potentially hazardous procedure step or situation v Da...

Страница 16: ...port v One external and one internal Ultra320 SCSI port dual channel integrated controller with RAID capabilities v Three Universal Serial Bus USB v1 1 ports v Keyboard port v Mouse port v ATI Rage X...

Страница 17: ...2 Installing options on page 7 The blue color on components and labels indicates touch points where a component can be gripped a latch moved and so on The following illustration shows the locations o...

Страница 18: ...6 IBM xSeries 345 Type 8670 Installation Guide...

Страница 19: ...ke sure that v Each of the drive bays has a drive or a filler panel and electromagnetic compatibility EMC shield installed in it v If the server has redundant power each of the power supply bays has a...

Страница 20: ...ive package Do not place the device on your server cover or on a metal surface v Take additional care when handling devices during cold weather Heating reduces indoor humidity and increases static ele...

Страница 21: ...oard for output v The ServeRAID 5i controller can be installed only in PCI slot 2 v The low profile 2 U bracket that comes with the controller is required to install the controller v If the ServeRAID...

Страница 22: ...install an adapter in your server 1 Read the safety information beginning on page v and Installation guidelines on page 7 2 Disable the Active PCI X slots through your operating system before you ins...

Страница 23: ...ut of the server or PCI riser card assembly 7 Install the adapter The following illustration shows how to install an adapter in the PCI riser card assembly PCI adapter Adapter retainers 8 If you remov...

Страница 24: ...supports and other information that you must consider when installing DIMMs v Your server supports a minimum of two 256 MB DIMMs for a total of 512 MB installed in the DIMM 1 and DIMM 2 memory connec...

Страница 25: ...t memory settings See the User s Guide on the IBM xSeries Documentation CD for more information v Install the DIMMs in the order shown in the following table Table 2 DIMM order of installation Pair DI...

Страница 26: ...d on the bezel The following illustration shows how to install a hot swap hard disk drive Filler panel Drive tray assembly Drive handle Complete the following steps to install a hard disk drive in you...

Страница 27: ...age regulator module VRM that comes with the microprocessor in VRM connector J5 v The microprocessor speeds are automatically set for this server therefore you do not need to set any microprocessor fr...

Страница 28: ...e or in the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Have the following information ready when you call Machine type and model Serial number of your server or computer v Do not remove the fir...

Страница 29: ...al microprocessor use microprocessors that have the same cache size and type and the same clock speed Microprocessor internal and external clock frequencies must be identical Complete the following st...

Страница 30: ...U P P L IE S P C I B U S 2 A B C 1 N O N R E D U N D A N T C P U V R M M IS M A T C H O V E R S P E C T E M P R E M IN D L ig h t P a th D ia g n o s ti c s 5 Install a VRM in the VRM connector J5 an...

Страница 31: ...tops or clicks in the fully open position approximately 135 angle Lever closed Lever fully open Attention v Do not use excessive force when pressing the microprocessor into the socket v Make sure that...

Страница 32: ...ns Attention v Install your server only in a rack cabinet with perforated doors v Do not leave open spaces above or below an installed server in your rack cabinet To help prevent damage to server comp...

Страница 33: ...server and options Use these identifiers to connect the cables to the correct connectors Rear view Ethernet 2 Ethernet 1 Mouse SCSI RS 485 A ISMP RS 485 B ISMP Universal Serial Bus USB 1 and 2 Serial...

Страница 34: ...22 IBM xSeries 345 Type 8670 Installation Guide...

Страница 35: ...d Note If this LED is off it does not mean that there is no electrical power in the server The LED might be burned out To remove all electrical power from the server you must disconnect the power cord...

Страница 36: ...e drive Hard disk drive activity LED On some server models each hot swap hard disk drive has an activity LED When this LED is flashing it indicates that the drive is in use Information LED When this L...

Страница 37: ...equests from the service processor such as a remote request to turn on the server The power on LED flashes to indicate that the server is connected to ac power but not turned on Turning on the server...

Страница 38: ...ature After an orderly shutdown of the operating system the server will be turned off automatically v You can press the power control button to start an orderly shutdown of the operating system and tu...

Страница 39: ...that are installed configures the server hardware provides device drivers and helps you install your operating system For information about the supported operating system versions see the label on th...

Страница 40: ...erveRAID controller you must use the IBM ServeRAID Support CD that comes with the ServeRAID option 5 You can configure your SCSI controller with RAID capabilities to use RAID level 1 before or after y...

Страница 41: ...AID capabilities to configure a RAID level 1 mirrored array after you install the operating system you will lose access to any data or applications that were previously stored on the secondary physica...

Страница 42: ...k install the Service Pack If the CD does not contain the Service Pack check the IBM Web site to see if a Service Pack is available If it is download and install the Service Pack according to the inst...

Страница 43: ...tructions that appear on the screen Three short POST detected a system memory error Verify that the memory is installed correctly If it is replace the failing memory module Repeating short The system...

Страница 44: ...d that it is installed properly 301 303 Keyboard and keyboard controller Ensure that the keyboard cable is connected and nothing is resting on the keyboard keys 962 Parallel port configuration error S...

Страница 45: ...ystems or the ServerGuide System Partition is not present Run the ServerGuide program and ensure that setup is complete Troubleshooting chart The following table lists problem symptoms and suggested s...

Страница 46: ...the hard disk drive diagnostic test runs successfully replace the drive you removed with a new one Intermittent problems Verify that v All cables and cords are connected securely to the rear of the s...

Страница 47: ...Some IBM monitors have their own self tests If you suspect a problem with your monitor see the information that comes with the monitor for adjusting and testing instructions If you still cannot find t...

Страница 48: ...mation about obtaining ServerProven compatibility information from the World Wide Web v You followed the installation instructions that came with the option v The option is installed correctly v You h...

Страница 49: ...Software problem To determine if problems are caused by the software verify that v Your server has the minimum memory needed to use the software For memory requirements see the information that comes...

Страница 50: ...38 IBM xSeries 345 Type 8670 Installation Guide...

Страница 51: ...s and IntelliStation systems operating systems and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software...

Страница 52: ...services go to http www ibm com services or go to http www ibm com planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You c...

Страница 53: ...BM Statement of Limited Warranty for IBM Machines a glossary of terms used in the Statement of Limited Warranty Frequently Asked Questions FAQ and links to Product Support Web pages The IBM Statement...

Страница 54: ...ersonnel are available to provide the applicable level of service either on site or at an IBM service center as determined by IBM v Engineering Change management Occasionally there might be changes th...

Страница 55: ...Service centers in certain countries might not be able to service all models of a particular machine type In addition some countries might have fees and restrictions that apply at the time of service...

Страница 56: ...replace it with one that is at least functionally equivalent you may return it to your place of purchase and your money will be refunded Extent of Warranty The warranty does not cover the repair or ex...

Страница 57: ...involve the removal of parts and their return to IBM A part that replaces a removed part will assume the warranty service status of the removed part Before IBM or your reseller exchanges a Machine or...

Страница 58: ...OME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU Governing Law Both you and IBM consent to th...

Страница 59: ...on which shall be held in Singapore in accordance with the rules of the International Chamber of Commerce ICC The arbitrator or arbitrators designated in conformity with those rules shall have the pow...

Страница 60: ...the purposes of a business as defined in that Act Limitation of Liability The following is added to this Section Where Machines are not acquired for the purposes of a business as defined in the Consu...

Страница 61: ...costs for Machines located outside 50 kilometers of an IBM authorized service provider Governing Law The applicable laws that govern interpret and enforce rights duties and obligations of each of us a...

Страница 62: ...BM will be at IBM s expense Limitation of Liability The following paragraph is added to this Section The limitations and exclusions specified in the Statement of Limited Warranty will not apply to dam...

Страница 63: ...nt to or in any way related to the subject matter of this Statement of Warranty IBM s liability will be limited to the total amount you paid for the Machine that is the subject of the claim Applicabil...

Страница 64: ...ection 2 of the Supply of Goods and Services Act 1982 Applicability of suppliers and resellers unchanged The following is added to the end of this Section IBM s entire liability and your sole remedy w...

Страница 65: ...F ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of...

Страница 66: ...Pentium ProShare and Xeon are trademarks of Intel Corporation in the United States other countries or both Microsoft Windows and Windows NT are trademarks of Microsoft Corporation in the United State...

Страница 67: ...it boards cables electromagnetic compatibility gaskets and connectors which may contain lead and copper beryllium alloys that require special handling and disposal at end of life Before this unit is d...

Страница 68: ...ance statement This Class A digital apparatus complies with Canadian ICES 003 Avis de conformit la r glementation d Industrie Canada Cet appareil num rique de la classe A est conforme la norme NMB 003...

Страница 69: ...BM power cords used in the United States and Canada are listed by Underwriter s Laboratories UL and certified by the Canadian Standards Association CSA For units intended to be operated at 115 volts U...

Страница 70: ...tugal Reunion Romania Russian Federation Rwanda Sao Tome and Principe Saudi Arabia Senegal Serbia Slovakia Slovenia Republic of Somalia Spain Suriname Sweden Syrian Arab Republic Tajikistan Tahiti Tog...

Страница 71: ...ba Bahamas Barbados Belize Bermuda Bolivia Caicos Islands Canada Cayman Islands Colombia Costa Rica Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia...

Страница 72: ...60 IBM xSeries 345 Type 8670 Installation Guide...

Страница 73: ...28 LSI Logic Configuration Utility 27 ServeRAID programs 27 ServerGuide Setup and Installation CD 27 Configuration Setup Utility program 27 configuring hardware 27 configuring your server 27 connecto...

Страница 74: ...Utility description 29 starting 29 M major components 5 memory problems 35 specifications 3 Web site 12 memory module installing 12 order of installation 13 specifications 4 supported 12 microprocesso...

Страница 75: ...erveRAID 5i configuring 28 ServeRAID 5i controller considerations 9 installation 9 ServerGuide 27 error symptoms 33 Setup and Installation CD 27 ServerGuide CD 1 size 3 4 software problems 37 solving...

Страница 76: ......

Страница 77: ...IBM Part Number 88P9187 Printed in the United States of America 88P9187...

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