18
Monitor Self Diagnosis
The monitor continuously checks for the presence
of a signal cable. If the cable becomes
disconnected, the monitor displays a white box
with a red border and characters stating “No
Connection! Check Signal Cable.” If you see this
screen the monitor is working properly. If you do
not see this screen and all troubleshooting
remedies do not resolve the problem, further help
will be required from an IBM authorized dealer or
retailer or from an IBM HelpCenter
®
.
Further Help
If you are unable to correct the problem yourself,
contact your dealer, retailer, or other IBM
authorized reseller.
In the US call: 1-800-772-2227
In Canada call: 1-800-565-3344
Before calling, please have available as much of
the following information as possible:
1.
Type,
model and serial number from the label
on the back of your monitor.
2.
Purchase receipt.
3.
Description of problem.
4.
Computer type and model.
5.
System configuration (hardware fitted, etc.).
6.
System BIOS version number.
7.
Operating System and version number.
8.
Display driver version number.
If possible, stay by your computer system. Your
technical support representative might want to go
through the problem with you during the call.
ETrbl.fm Page 18 Friday, April 14, 2000 12:57 PM
