IBM 6587 - PC 350 - 16 MB RAM, Руководство пользователя

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If your computer has DOS or DOS with Windows
preinstalled, you access QAPlus/PRO by entering
QAPRO at the C:\ prompt. (If you are using Windows
when you want to use QAPlus/PRO, first exit from
Windows, and then enter QAPRO at the C:\ prompt.)
QAPlus/PRO provides similar diagnostic capacity to
QAPlus/WIN-WIN, but it is more balanced between
software and hardware problem determination. The
Windows-related information that is available in
QAPlus/WIN-WIN is not available in QAPlus/PRO.
However, QAPlus/PRO does gather a wealth of
information about the DOS environment, including device
drivers. It more effectively isolates hardware problems
than QAPlus/WIN-WIN, because it is not limited by the
operating system environment.
When OS/2 is preinstalled, QAPlus/PRO is not available
from the hard disk. However, you can use the Diskette
Factory to build the QAPlus/PRO diskette.
If software was not preinstalled in your computer,
QAPlus/PRO is provided on a diskette that comes with
your computer. You access QAPlus/PRO by starting
your computer with the QAPlus/PRO diskette in the first
diskette drive.
Using QAPlus/PRO from a diskette provides the greatest
amount of hardware testing and the least amount of
software problem determination. All customization is
excluded from this testing, including device drivers that
were preinstalled or have been added and
terminate-and-stay-resident programs, so that a clean
environment is presented to the testing tool.
This method of testing is generally used when other
methods are not accessible or have not been successful in
isolating a problem suspected to be hardware related.
CoSession for Windows
If the CoSession for Windows program is preinstalled in
your computer, an IBM HelpWare support person can
use that program to diagnose your system from a remote
location. To use CoSession for Windows, you must have
a modem attached to your computer.
Tip
Contact IBM HelpWare before attempting to use
CoSession for Windows. HelpWare support will
provide specific instructions for setting up and using
this program.
Error Messages
Error messages that appear on the screen might be text,
numeric, or both. There are three types of error
messages:
Ÿ
POST error messages
Messages that appear when POST finds problems
with the hardware during start-up or when a change
in the hardware configuration is found. POST error
messages are 3-, 4-, 5-, 8-, or 12-character
alphanumeric messages and include brief
explanations.
Chapter 5. Solving Problems
45