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Chapter 7. Troubleshooting
The table below lists some of the most common issues you may encounter during
the installation of Windows 2000 and Windows XP. Please ensure that all directions
in this guide are followed carefully to prevent any unnecessary problems from
occurring.
Symptom
Resolution
Stop 0x0000007B during Windows Setup
This issue might be caused by one of the
following:
v
Install the SATA driver during Windows
Setup
v
The hard disk has not been partitioned in
either a FAT or FAT32 file system format.
v
The hard disk has not been formatted.
Error: EULA Missing during Windows Setup
The hard disk has not been formatted in a
supported FAT32 file system. Use
FORMAT.com to ensure the proper cluster
size is used on the hard disk.
Error: No Operating System Found
Please verify one of the following for this
issue:
v
Windows setup has not been run.
v
The partition where Windows is installing
has not been set to active.
v
BIOS has not been configured to boot
from the hard disk. Check the BIOS setup
boot device list.
Touch screen not working.
Ensure that the latest touch screen drivers
are installed properly and all the touch
screen cables are firmly attached.
Perform one of the following:
v
Plug in USB mouse.
v
Allow system to detect mouse.
v
Reboot your system.
For additional support, please use the following resources:
v
IBM Retail Store Solutions Support, www.ibm.com/solutions/retail/store/support/
v
Microsoft Help and Support, http://support.microsoft.com/.
© Copyright IBM Corp. 2005
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