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Chapter 6. Troubleshooting

The following information might be useful if you experience problems using the
4560SLX Tape Library.

Platform problems

Incorrectly installing or configuring the 4560SLX Tape Drive can cause platform
problems. In this occurs, the library appears to be operating normally, but no data
can be interchanged. An error code might be displayed on the touch screen. To
identify this type of problem, check your installation and configuration setup. For
information on how to correctly install and configure the library, see Chapter 2,
“Installation” on page 11.

General drive errors usually result from a miscommunication between the library
and tape drive, or from a mechanical malfunction within the library. The touch
screen displays error messages and fault symptom codes (FSCs) when platform
problems and general drive errors occur. Use the FSCs to report errors to IBM
technical support or to determine a recovery procedure.

Error recovery procedures (ERPs)

Figure 54 on page 48 outlines the troubleshooting steps for error recovery.

© Copyright IBM Corp. 2002

47

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Содержание 4560SLX

Страница 1: ...intain your new IBM 4560SLX Tape Library at peak performance and reliability follow the maintenance procedures described in Chapter 5 Maintenance on page 43 Failure to do so may impact your product wa...

Страница 2: ...Get other manuals https www bkmanuals com...

Страница 3: ...4560SLX Tape Library User s Guide Get other manuals https www bkmanuals com...

Страница 4: ...n on page 99 and Appendix F Notices on page 111 First Edition August 2002 Copyright International Business Machines Corporation 2002 All rights reserved US Government Users Restricted Rights Use dupli...

Страница 5: ...aning cartridge 44 Replacing a cleaning cartridge in a reserved slot 45 Replacing a cleaning cartridge in the right magazine 45 Replacing a cleaning cartridge in the mail slot 45 Chapter 6 Troubleshoo...

Страница 6: ...96 Installation considerations 96 Rack mounting 96 Input supply 96 Grounding 96 Appendix D Field replaceable units FRUs 97 Appendix E Warranty information 99 Warranty period 99 Service and support 99...

Страница 7: ...allation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Lees voordat u dit product installeert eerst de veiligheidsvoorschrif...

Страница 8: ...vi 4560SLX Tape Library User s Guide Get other manuals https www bkmanuals com...

Страница 9: ...v Chapter 8 Web TLC describes the web based graphical interface that enables you to monitor and control your automated tape library through any terminal connected on your network or the Internet v Ap...

Страница 10: ...viii 4560SLX Tape Library User s Guide Get other manuals https www bkmanuals com...

Страница 11: ...brary systems Contents In addition to this CD you should have received the following v Base library module v External SCSI cable v External SCSI terminator v Power cord v Rack installation hardware v...

Страница 12: ...ure to retain your proof of purchase It might be required to receive warranty service See Service and support on page 99 for technical support information Library interfaces The 4560SLX Tape Library i...

Страница 13: ...message on the touch screen Magazine doors The magazine doors have an electrical release on the touch screen and a manual release 1 and 3 in Figure 2 Always open the doors using the touch screen In an...

Страница 14: ...the left tape magazine includes a mail slot which is accessible when the left magazine slot door is open as shown in Figure 4 This mail slot enables you to insert or remove a single media cartridge w...

Страница 15: ...y Library power is controlled from the touch screen However a manual power disconnect switch located on the rear of the power supply can also be used Note Only trained service personnel should remove...

Страница 16: ...under each tape drive as shown in Figure 7 Library controller board The library contains a rear access adapter cage see Figure 8 on page 7 and a PCI backplane This backplane contains the plug in conn...

Страница 17: ...e library contains robotics which consist of a cartridge shuttle motor hardware motor drives and other support electronics The robotics can pick up and place tapes throughout a 180 arc that consists o...

Страница 18: ...he stack can operate together as a single virtual library system through a rear mounted cartridge elevator as shown in Figure 10 Stacked units are interconnected through their rear panel Ethernet conn...

Страница 19: ...n for multi unit library configurations In the event of a master module failure a pre selected slave module can become the fail over master For example if the primary master library fails you can invo...

Страница 20: ...10 4560SLX Tape Library User s Guide Get other manuals https www bkmanuals com...

Страница 21: ...vailable in the rack See Installation considerations on page 96 for considerations relating to multi unit rack mounted environments Note When lifting the library use a mechanical lifter or a two perso...

Страница 22: ...8 3 Front mounting bracket 10 Clip or cage nut two 10 32 4 Rear mounting bracket 11 Ball bearing slide member 5 Outer slide member 12 Sticker 6 Middle slide member 13 Thumbscrew two 10 32 7 Screw flat...

Страница 23: ...ding when mounting the library module Once the distance between rails is set the screws should be fully tightened 2 Depending on the type of rack you are installing use the clip or cage nuts to attach...

Страница 24: ...4 Carefully insert the chassis inner slide members into the extended rack mounted middle slide members Ensure that the ball bearing slide members are located in the front position 5 Slide the library...

Страница 25: ...and the appropriate device driver software Interface cable specifications The library is a high performance system To avoid degradation of performance use the highest quality interface cables from a r...

Страница 26: ...a single host system Figure 16 shows a typical SCSI cable configuration for a library with one tape drive drive 1 installed Two tape drives on a single host system Figure 17 on page 17 shows a typical...

Страница 27: ...a dual host system 1 SCSI terminator 3 Jumper cable 2 To library controller card 4 To host system Figure 17 Two tape drives single host 1 SCSI terminator 4 To host drive 2 2 To library controller card...

Страница 28: ...able configuration for a multi unit library with a varying number of drives using a single host system 1 5 6 7 WAN 4 3 2 1 To host system 2 SCSI terminator Figure 19 Single host multi unit system 18 4...

Страница 29: ...em Turning on your library Use the following instructions to apply power to the library 1 Connect the supplied power cord to the ac receptacle located on the back of the library module as shown in Fig...

Страница 30: ...es of Power On Self Test POST diagnostics are performed After the POST completes the Initialization screen will appear 4 Select Continue The library default screen will display 1 Power cord 2 Power sw...

Страница 31: ...iguration settings using the touch screen For information on operating the touch screen see Chapter 4 Operation on page 27 Setting a SCSI ID Each tape drive installed in the library requires a unique...

Страница 32: ...confirmation screen appears on the display as shown in Figure 25 8 Select OK to confirm The newly selected SCSI ID flashes for a few seconds while the drive is being updated then remains solid indica...

Страница 33: ...numbered from the front of the magazine to the rear as shown in Figure 27 on page 24 When you reserve a slot it becomes reserved slot 1 in the last slot of the magazine Additional reserved slots are a...

Страница 34: ...ved Slots option as shown in Figure 28 3 Press the box next to the Total Reserved Slots option A numeric keypad appears on the display as shown in Figure 29 on page 25 12 11 10 9 8 7 6 5 4 3 2 1 MAIL...

Страница 35: ...30 5 Press the Back button until you return to the Main menu screen Your change will take effect the next time you boot the library Figure 29 Reserved slots numeric keypad Figure 30 Total Reserved Slo...

Страница 36: ...26 4560SLX Tape Library User s Guide Get other manuals https www bkmanuals com...

Страница 37: ...top left corner of the library default screen to display technical support information as shown in Figure 31 Mail Slot Access left magazine only Select this option to display the Mail Slot Access scre...

Страница 38: ...ft right or both The lock icons will change to unlocked and the doors of the selected library will open Magazine access can be password protected Note In a scaled multi module library system selecting...

Страница 39: ...ve 2 is used for this example 3 Touch the Destination box on the Move Media screen The Destination box will change from gray to an active state as shown in Figure 36 4 From the Destination Element Typ...

Страница 40: ...re 37 shows the Menu option interface which displays three distinct areas v View System Data v Utilities v Edit Options View System Data The View System Data area enables you to view the following inf...

Страница 41: ...st software impose size limits on library magazines for licensing purposes The default is 0 Auto Clean Mode This option enables you to establish an automatic cleaning cycle To use this option reserve...

Страница 42: ...n enables you to specify the library module configuration Three options are available v Standalone This option is used when the library contains a single module v Master This option is used to select...

Страница 43: ...ndard or custom Standard returns check condition not ready and custom returns good status Standard Device Capability Page Length This option enables you to choose between two lengths of the mode sense...

Страница 44: ...Report on Unsolicited Request Sense Reports information exceptions with a No Sense sense key and an ASC ASCQ of 5D 00 only in response to an unsolicited REQUEST SENSE command Logging Disabled Abort M...

Страница 45: ...ivate IP Subnet This option enables you to specify a private IP subnet Note Master configurations only ignored otherwise 255 255 255 0 Private IP Gateway This option enables you to specify a private I...

Страница 46: ...aintenance This option enables you to v Set slave defaults v Reboot server v Fail over to secondary master Diagnostics This option enables you to select and run several self diagnostic library tests F...

Страница 47: ...y options used to configure the library for your specific needs Defined options can be viewed in the View System Data area as shown in Figure 44 For a description of the available Library options see...

Страница 48: ...s shown in Figure 47 on page 39 The Password screen offers three levels of security v User level 1 This is the lowest level which allows users access to the mail slot v User level 2 This level allows...

Страница 49: ...service operations Media can also be locked by software running on the host The library does not provide a touch screen override for this command Usually exiting the host software restores media acce...

Страница 50: ...cartridge that is in a tape drive The safest way to do this is to unload all tape drives before removing a magazine You can unload all the tape drives either through your host system software or by u...

Страница 51: ...y with host system software that supports this feature The mail slot feature enables you to insert or remove a single tape without removing the entire magazine You access the mail slot using the Mail...

Страница 52: ...s menu For more information on Library options see Table 2 on page 31 Bar code labels Sample bar code labels are included with your purchase Also included are instructions on ordering additional label...

Страница 53: ...pported brands of data and cleaning cartridges search for supported media on the http www pc ibm com support IBM Web site Running a cleaning cartridge You can manage the cleaning of the installed tape...

Страница 54: ...r 5 Select Execute Clean when the source and destination entries are correct When the cleaning cycle completes the library returns the cleaning cartridge to the mail slot 6 Select Mail Slot Access fro...

Страница 55: ...eplaced by removing the right magazine or by using the mail slot Replacing a cleaning cartridge in the right magazine To replace a cleaning cartridge in the right magazine complete the following proce...

Страница 56: ...and then select Cleaning Slot in the Destination Element Type box 12 Select Execute Move to put the new cleaning cartridge in the reserved slot 46 4560SLX Tape Library User s Guide Get other manuals h...

Страница 57: ...setup For information on how to correctly install and configure the library see Chapter 2 Installation on page 11 General drive errors usually result from a miscommunication between the library and t...

Страница 58: ...lect parameters correctly and try again G Call IBM technical support TROUBLESHOOTING AND ERROR RECOVERY ERROR FAULT MALFUNCTION Determine Suspected Error Type PLATFORM No FSC displayed Normal front pa...

Страница 59: ...only 2009 F Menu Mode status only 200A F Cart Unaccessible 200C F Drive In Error 200D C G No Magazine 200E F Removal Prevented 200F F Ctl Firmware Error 2010 C G Drive Code Update Command Error 2080 C...

Страница 60: ...not flowed 3030 C G Chassis S N Mismatch Previous S N retained 3031 G Chassis S N Character count is not correct 3032 G Chassis S N did not scan 3033 G Chassis S N save operation failed 3034 G Motor F...

Страница 61: ...ceeded 3110 C G Picker Retries Exceeded 1 3111 C G Picker Retries Exceeded 2 3112 C G Picker Retries Exceeded 3 3113 C G Picker Retraction Error 3115 C G Shuttle Jammed 3200 C G Shuttle Jammed 3201 C...

Страница 62: ...Deactivation of a drive failed 700F C G Drive removal failed 7010 C G HotPlug statue update failed 7011 C G Drive is Active failed 7012 C G Control Com Unidentified 7013 C G Drive status update failed...

Страница 63: ...007 C G Msg contains no comm A008 C G Comm return address is unknown A009 C G Note If an error message is displayed that is not included in Table 7 write down the fault code number and follow the reco...

Страница 64: ...54 4560SLX Tape Library User s Guide Get other manuals https www bkmanuals com...

Страница 65: ...select 3 Power up the host computer and boot into Windows Windows 95 Windows 98 Windows 2000 or Windows NT 4 0 are supported 4 Install the configuration utility from the included 3 5 diskette A SETUP...

Страница 66: ...Web TLC limits access to the system by means of passwords set on the configuration screen Web TLC passwords allow for two levels of system access v Level 1 access allows operator viewing of library st...

Страница 67: ...an receive SNMP traps 3 Enter the appropriate values in the fields 4 Click OK to save the settings Setting e mail addresses To set e mail addresses complete the following procedure 1 Establish communi...

Страница 68: ...ry Parameters tab panel is displayed 3 Click OK to save the settings For a complete description of the above selectable options including default options see Chapter 3 Library configuration on page 21...

Страница 69: ...le field This file is necessary to decode the uploaded file into text 7 Use the associated Browse button to select a destination for the text file The default file name appears in the Post Processed F...

Страница 70: ...he Download Data to Neo Library prompt is displayed 3 Use the browse button to display the firmware binary image file you want to download in the Select field 4 Click OK A Download Progress screen is...

Страница 71: ...ry complete the following procedure 1 Establish communications with the library 2 From the Diag menu select the Reboot NeoCenter option 3 Click Yes 4 Click OK Chapter 7 Using the NeoCenter utility 61...

Страница 72: ...62 4560SLX Tape Library User s Guide Get other manuals https www bkmanuals com...

Страница 73: ...nel for making adjustments and viewing details down to the cartridge level Web TLC hosts a dedicated protected Internet site that displays a graphical representation of your library You can access Web...

Страница 74: ...TLC but not always found on deployed hardware systems To configure Web TLC you must utilize Network Options on the touch screen or set the IP addresses See Setting IP addresses on page 55 Web TLC acce...

Страница 75: ...ay setting enables you to display your library logically with drives and slots grouped separately or physically with drives and slots grouped by library module Information available from the Status sc...

Страница 76: ...onfigure Menu on the library touch screen Functions Click Functions to execute a cleaning or a diagnostic The functions available from this screen include the following v Perform a drive cleaning oper...

Страница 77: ...s access to moving parts DO NOT reach into open cavities 2 Remove the blank panel that covers the appropriate tape drive mounting bay as shown in Figure 62 Save the blank panel for future use 3 Carefu...

Страница 78: ...ape drive to the library using the two thumbscrews 5 Configure the tape drive using the touch screen Figure 63 Installing a tape drive 68 4560SLX Tape Library User s Guide Get other manuals https www...

Страница 79: ...top module in the rack is the master control module 3 Mechanical installation Substeps include v Installing a router v Installing a module in the rack v Assembling the cartridge elevator the 10U is fa...

Страница 80: ...screen and it senses the position of each module during initialization at power up The other modules are designated as slaves For ease of installation the router should be mounted at the top rear of...

Страница 81: ...pre assembled 10U cartridge elevator If the length is correct for your system proceed to Installing the cartridge elevator on page 72 If you need to add an extension to your system proceed to Cartridg...

Страница 82: ...f modules are rack mounted verify that all units are powered down and the power cords are removed Note Attempting to install the cartridge elevator to a fully powered 4560SLX Tape Library module might...

Страница 83: ...the receiver c Continue to slide the drive out while fully supporting the module until the drive load handle has cleared the back of the library 4 Remove the cover plate adjacent to the power supply...

Страница 84: ...using the base unit top and top middle thumbscrews 9 Secure the base unit to the second library using the base unit bottom middle and bottom thumbscrews If the pins are difficult to align to the bott...

Страница 85: ...les See Module configuration on page 82 Cartridge elevator extension assembly This section provides information on cartridge elevator extension components and assembly Components The cartridge elevato...

Страница 86: ...or work bench The surface should be long enough to support the full height of the cartridge elevator The height is equal to the height of the stack of modules in your system Use the following procedur...

Страница 87: ...chassis compress the springs until the holes in the tensioner ramp are aligned with the holes in the base of the tensioner and insert a 0 05 in allen wrench through the holes as shown in Figure 72 on...

Страница 88: ...levator car and the tensioner ramp idler pulley 7 Remove the belt tensioner components as shown in Figure 74 on page 79 a Remove the two screws and springs from tensioner ramp idler pulley b Remove th...

Страница 89: ...b Align the tie bar pins of the two narrow tie bars to the holes in the extension and primary chassis and attach with the four mounting screws two each as shown in Figure 76 on page 80 Figure 74 Tens...

Страница 90: ...0 05 in allen wrench through the holes This sets the idler pulley to the zero position 13 Cut the new timing belt supplied with the expansion kit between the teeth to the appropriate size for the tot...

Страница 91: ...at the midpoint of the belt block access cutout 17 Turn the cartridge elevator face down 18 Place the timing belt ends on the belt block as shown in Figure 79 on page 82 Figure 77 Timing belt installa...

Страница 92: ...22 Go to Installing the cartridge elevator on page 72 Module configuration Configuring the multi module library includes identifying which library module is the master and which are the slaves The mo...

Страница 93: ...81 1 Connect the power cord to the power supply receptacle 2 Toggle the power switch located on the power supply to ON 3 Press the touch screen to apply power to the module Configuring the primary ma...

Страница 94: ...dit Options press Library 3 Press the scroll down arrow until Module Configuration is visible 4 Press the button adjacent to Module Configuration The Module Configuration screen is displayed 5 Press S...

Страница 95: ...to Cabling and interface connections Cabling and interface connections Before the cartridge elevator combination can communicate with the host device or user applications the connections shown in Fig...

Страница 96: ...ge 71 and Figure 85 5 Connect a cable from router port 2 to the secondary master 6 Continue connecting cables router port 3 to the third module port 4 to the fourth module and so on until all modules...

Страница 97: ...to ON c Repeat steps a and b for all modules connected to the cartridge elevator d Press the slave module touch screens to apply power to the libraries e Press the master touch screen to apply power...

Страница 98: ...ally v Secondary master standby A standby secondary master is a library that is configured as a slave connected to the standby cartridge elevator port and is operating normally v Secondary master acti...

Страница 99: ...L will be http 10 1 15 77 8008 2 Log in 3 Select Fail over to Standby Module 4 Confirm that you want to fail over to the standby module The secondary master will transfer control of the cartridge elev...

Страница 100: ...use a Web browser to connect to the library s Web TLC URL using the default HTTP port log in and select Functions 2 Confirm that you want to fail over to the primary module The secondary master will t...

Страница 101: ...cartridge elevator access Dismount time from drive 10 seconds excluding cartridge elevator access Table 10 Reliability Reliability 4560SLX Tape Library Mean Time Between Failure MTBF 250 000 hours ex...

Страница 102: ...EMC compliance specifications Table 13 Electromagnetic emissions specifications Agency Standard FCC US Std 47 CFR Part 15 Rules Class A Notation on product Industry Canada Industry Canada Rules ICES 0...

Страница 103: ...cked 7 days Dry Bulb Temperature 40 C to 60 C Temp Gradient 25 C hr across the range Temperature Shock 15 C over 2 min Wet Bulb Temperature 30 C Relative Humidity 5 to 95 non condensing Altitude sea l...

Страница 104: ...Hz Peak Acceleration 25 G s Waveshape Sinusoidal 1 octave min Application X Y Z axes 2 sweeps pers Table 22 Vibration specifications non operating Non operating unpacked no damage Frequency Range 5 1...

Страница 105: ...imum peak power consumption of 240 watts Table 24 Current Current 4560SLX Tape Library 1 6 1 0 A 120 V ac 240 V ac Sag Surge protection Once powered on the 4560SLX Tape Library will continue to operat...

Страница 106: ...nsidered v The ambient temperature within the rack might be greater than the room ambient temperature Install the library so that the amount of air flow required for safe operation is not compromised...

Страница 107: ...ot assembly 59P6707 LCD display assembly 59P6713 Fibre channel interface card 59P6715 Library controller interface card 59P6708 Power supply assembly 59P6709 Left LTO magazine assembly 59P6703 Right L...

Страница 108: ...98 4560SLX Tape Library User s Guide Get other manuals https www bkmanuals com...

Страница 109: ...anty Frequently Asked Questions FAQ and links to Product Support Web pages The IBM Statement of Limited Warranty is available from this Web site in 29 languages in Portable Document Format PDF Online...

Страница 110: ...telephone number and support hours by country refer to the following table If the number for your country or region is not listed contact your IBM reseller or IBM marketing representative Response tim...

Страница 111: ...one that is at least functionally equivalent you may return it to your place of purchase and your money will be refunded Extent of Warranty The warranty does not cover the repair or exchange of a Mac...

Страница 112: ...f parts and their return to IBM A part that replaces a removed part will assume the warranty service status of the removed part Before IBM or your reseller exchanges a Machine or part you agree to rem...

Страница 113: ...IERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT A...

Страница 114: ...utes and differences arising out of or in connection with this Agreement shall be finally settled by arbitration which shall be held in Singapore in accordance with the rules of the International Cham...

Страница 115: ...1993 will not apply in respect of any goods which IBM provides if you require the goods for the purposes of a business as defined in that Act Limitation of Liability The following is added to this Sec...

Страница 116: ...hin 50 kilometers of an IBM authorized service provider You are responsible for transportation costs for Machines located outside 50 kilometers of an IBM authorized service provider Governing Law The...

Страница 117: ...The following is added to this Section During the warranty period transportation for delivery of the failing Machine to IBM will be at IBM s expense Limitation of Liability The following paragraph is...

Страница 118: ...ituations involving nonperformance by IBM pursuant to or in any way related to the subject matter of this Statement of Warranty IBM s liability will be limited to the total amount you paid for the Mac...

Страница 119: ...Supply of Goods and Services Act 1982 Applicability of suppliers and resellers unchanged The following is added to the end of this Section IBM s entire liability and your sole remedy whether in contr...

Страница 120: ...110 4560SLX Tape Library User s Guide Get other manuals https www bkmanuals com...

Страница 121: ...ess or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically m...

Страница 122: ...the interference at his own expense Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits IBM is not responsible for any radio or television interferen...

Страница 123: ...derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment Warning This is a Class A product In a domestic environme...

Страница 124: ...o nel qual caso l utente deve prendere misure adeguate Unione Europea Directiva EMC Conformidad lectromagn tica Este producto satisface los requisitos de protecci n del Consejo de la UE Directiva 89 3...

Страница 125: ...Appendix F Notices 115 Get other manuals https www bkmanuals com...

Страница 126: ...116 4560SLX Tape Library User s Guide Get other manuals https www bkmanuals com...

Страница 127: ...Get other manuals https www bkmanuals com...

Страница 128: ...Part Number 59P6690 Printed in U S A 1P P N 59P6690 Get other manuals https www bkmanuals com...

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