Problem Solving
This section contains procedures that help you troubleshoot
problems with the Data/Fax Modem.
In addition to the procedures in this chapter, there are specific error
messages that you can receive during installation of the Data/Fax
Modem software, when you are trying to start the application drivers,
or when you are trying to make a call. Any of these messages that
appear will also display instructions about how to correct the error. If
you receive an error message, follow the instructions displayed. If
the instructions displayed with an error message do not contain
enough information for you to correct the error, use the online
documentation option to find a more detailed description of the error.
If you still cannot correct the error, use Table 1 to locate the
symptom that best describes the problem.
Note: If you are still having problems after trying the suggested
actions in Table 1, see Appendix A on page 19 for information on
obtaining service for your adapter.
Table 1. Problem Descriptions and Recommended Actions
Symptom
Recommended Action
Problem with the
modem’s operation
See “Testing the Data/Fax Modem” on
page 14.
Received errors while
testing the modem
See “Problems While Testing the Data/Fax
Modem” on page 18.
Other problems not
described in this table
Refer to the online documentation appropriate
to your environment.
Copyright IBM Corp. 1995
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