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Symptom-to-FRU index

The Symptom-to-FRU index lists error symptoms and
possible causes. The most likely cause is listed first.
Always begin with “General checkout” on page 228. See
“IBM PC Enhanced Diagnostics error codes” on page 1
when running diagnostics. This index can also be used to
help you decide which FRUs to have available when
servicing a computer. If you are unable to correct the
problem using this index, go to “Undetermined problem” on
page 296.

Notes

If you have both an error message and an
incorrect audio response, diagnose the error
message first.

If you cannot run the diagnostic tests or you get
a diagnostic error code when running a test, but
did receive a POST error message, diagnose the
POST error message first.

If you did not receive any error message, look for
a description of your error symptoms in the first
part of this index.

Check all power supply voltages before you
replace the system board. (See “Power supply”
on page 233.)

Check the hard disk drive jumper settings before
you replace a hard disk drive. (See “Hard disk
drive jumper settings” on page 254.)

Important

1. Some errors are indicated with a series of beep

codes. (See “Beep symptoms” on page 275.)

Type 6565 computer defaults to come up quiet
(No beep and no memory count and checkpoint
code display) when no errors are detected by
POST. To enable Beep and memory count and
checkpoint code display when a successful
POST occurs:

Enable Power on Status in setup. See
“Setup Utility program” on page 245.

2. The processor is a separate FRU from the

system board; the processor is not included with
the system board FRU.

274

IBM PC 300/IntelliStation/Aptiva Vol 2 HMM

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Содержание 300 Series 6268

Страница 1: ...tion Type 6268 2173 2178 2198 6868 6878 6288 6563 6564 6565 6574 6338 6278 S00N 4019 02 IBM Personal Computer PC 300 Series IntelliStation Aptiva Type 2173 2178 2198 Volume 2 Hardware Maintenance Manu...

Страница 2: ......

Страница 3: ...S00N 4019 02 IBM Personal Computer PC 300 Series IntelliStation Aptiva Type 2173 2178 2198 Volume 2 Hardware Maintenance Manual February 2000 We Want Your Comments Please see page 427 IBM...

Страница 4: ...ein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time This...

Страница 5: ...problems to a FRU a Symptom to FRU Index additional service information models listing and an illustrated parts catalog The related service section includes safety notices and safety information and...

Страница 6: ...ns Lesen Sie alle Sicherheitshinweise bevor Sie eine Anweisung ausf hren Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione Lea atentamente tod...

Страница 7: ...stems Hardware Maintenance Manual Volume 1 S82G 1501 ThinkPad Computers ThinkPad 340 355 360 370 700 701 720 750 755 IBM Mobile Systems Hardware Maintenance Manual Volume 2 S82G 1502 ThinkPad Computer...

Страница 8: ...vi IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Страница 9: ...122 Diagnostics and test information 130 Product description 141 Additional service information 144 Computer exploded view Type 6563 158 Computer exploded view Type 6564 6574 2178 2198 165 System boar...

Страница 10: ...problem 382 Model tables Country Region Language 383 Parts Type 6868 6878 390 Related Service Information 395 Safety notices multi lingual translations 396 Safety information 420 Miscellaneous informa...

Страница 11: ...1 Flash the system 2 Boot block 3 System board 000 027 XXX BIOS Configuration Setup error 1 Run Setup 2 Flash the system 3 Boot block 4 System board 000 034 XXX BIOS Buffer Allocation failure 1 Reboot...

Страница 12: ...IOS APM failure 1 Flash the system 2 System board 000 270 XXX BIOS ACPI failure 1 Flash the system 2 System board 001 000 XXX System Test Passed 1 No action 001 00X XXX System Error 1 System board 001...

Страница 13: ...reshold exceeded 1 Depress F3 to review the log file 2 Re start the test to reset the log file 001 197 XXX System test warning 1 Make sure component that is called out is enabled and or connected 2 Re...

Страница 14: ...e 1 device on IRQ9 2 System board 001 277 XXX System IRQ10 failure 1 device on IRQ10 2 System board 001 278 XXX System IRQ11 failure 1 device on IRQ11 2 System board 001 279 XXX System IRQ12 failure 1...

Страница 15: ...stalled 2 System board 005 027 XXX Video Configuration Setup error 1 Run Setup 2 Video drivers update 3 Video card if installed 4 System board 005 031 XXX Video Device Cable failure 1 Video cable 2 Mo...

Страница 16: ...nction test 005 2XX XXX 005 3XX XXX Video subsystem error 1 Video card if installed 2 System board 006 000 XXX Diskette interface Test Passed 1 No action 006 0XX XXX Diskette interface error 1 Diskett...

Страница 17: ...ence 1 Remove external serial device if present 2 Run setup enable port 3 System board 011 002 XXX 011 003 XXX Serial port Timeout Parity error 1 System board 011 013 XXX 011 014 XXX Serial port Contr...

Страница 18: ...signal failure 1 External serial device 2 System board 014 000 XXX Parallel port Interface Test Passed 1 No action 014 001 XXX Parallel port Presence 1 Remove external parallel device if present 2 Ru...

Страница 19: ...to Undetermined problem section 2 Flash the system and re test 3 Replace component under function test 014 2XX XXX 014 3XX XXX Parallel port failure 1 External parallel device 2 System board 015 000...

Страница 20: ...Re run test 3 Component that is called out in warning statement 4 Component under test 015 198 XXX USB port test aborted 1 If a component is called out make sure it is enabled and or connected 2 Flash...

Страница 21: ...CI card 2 Riser card if installed 3 System board 020 000 XXX PCI Interface Test Passed 1 No action 020 0XX XXX PCI Interface error 1 PCI card 2 Riser card if installed 3 System board 020 195 XXX PCI T...

Страница 22: ...y 3 IDE device 4 System board 025 195 XXX IDE interface Test aborted by user 1 Information 2 Re start the test if need to 025 196 XXX IDE interface test halt error threshold exceeded 1 Depress F3 to r...

Страница 23: ...e start the test if need to 030 196 XXX SCSI interface test halt error threshold exceeded 1 Depress F3 to review the log file 2 Re start the test to reset the log file 030 197 XXX SCSI interface test...

Страница 24: ...D interface test aborted 1 If a component is called out make sure it is enabled and or connected 2 Flash the system and re test 3 Go to Undetermined problem section 035 199 XXX RAID interface test fai...

Страница 25: ...d problem section 2 Flash the system and re test 3 Replace component under function test 071 25X XXX Audio port failure 1 Speakers 2 Audio card if installed 3 System board 080 000 XXX Game Port interf...

Страница 26: ...Port interface Reset 1 Mouse 2 System board 086 040 XXX Mouse Port interface IRQ failure 1 Run Setup 2 Mouse 3 System board 086 195 XXX Mouse Port interface Test aborted by user 1 Information 2 Re st...

Страница 27: ...nd or connected 2 Re run test 3 Component that is called out in warning statement 4 Component under test 089 198 XXX Microprocessor test aborted 1 If a component is called out make sure it is enabled...

Страница 28: ...XXX Voltage Sensor s Voltage limit error 1 Power supply 2 System board 170 254 XXX Voltage Sensor s Voltage Regulator Module error 1 Voltage Regulator Module VRM 2 Microprocessor 3 System board 175 0...

Страница 29: ...ure Asset Security Enabled 2 Flash system 3 System board 185 278 XXX Asset Security Chassis Intrusion 1 C2 Cover Switch 2 System board 201 000 XXX System Memory Test Passed 1 No action 201 XXX XXX Sys...

Страница 30: ...apacity Cartridge Drive and re test the system 301 000 XXX Keyboard Test Passed 1 No action 301 XXX XXX Keyboard error 1 Keyboard 2 Check and test Mouse 3 System board 302 000 XXX Mouse Test Passed 1...

Страница 31: ...s and invalid computer responses If you remove a non IBM device and the symptom goes away the problem is with the device you removed General checkout 24 Module test menu and hardware configuration rep...

Страница 32: ...r settings 53 BIOS levels 54 Flash BIOS VPD update procedure 55 Flash recovery boot block jumper 55 Power management 56 Automatic configuration and power interface ACPI BIOS 56 Advanced Power Manageme...

Страница 33: ...9 Symptom to FRU index 80 Beep symptoms 81 No beep symptoms 82 POST error codes 84 Miscellaneous error messages 99 Undetermined problem 102 Model tables Country Region Language 103 Type Model configur...

Страница 34: ...Before replacing any FRUs ensure the latest level of BIOS is installed on the system A down level BIOS might cause false errors and unnecessary replacement of the system board For more information on...

Страница 35: ...Setup Utility program see Setup Utility program on page 41 2 Select Power Management from the Configuration Setup Utility program menu 3 Select APM 4 Be sure APM BIOS Mode is set to Disabled If it is...

Страница 36: ...ed If the printer has incorrect responses go to Printer on page 28 If the display has problems such as jittering rolling shifting or being out of focus go to Display on page 31 26 IBM PC 300 IntelliSt...

Страница 37: ...re highlighted on this report If an installed device is not recognized by the diagnostics program The diagnostic code for the device is not on the diagnostic diskette Run the diagnostics provided with...

Страница 38: ...the cable If the problem remains or if the cable is permanently attached to the keyboard replace the keyboard If the problem remains replace the system board Printer 1 Make sure the printer is proper...

Страница 39: ...ct the voltage selector switch setting 2 Check the following for proper installation Power Cord On Off Switch connector On Off Switch Power Supply connector System Board Power Supply connectors microp...

Страница 40: ...V dc 2 3 3 V 3 3 V dc 3 COM Ground 4 5 V 5 V dc 5 COM Ground 6 5 V 5 V dc 7 COM Ground 8 POK Power Good 9 5VSB Standby Voltage 10 12 V 12 V dc 11 3 3 V 3 3 V dc 12 12 V 12 V dc 13 COM Ground 14 PS ON...

Страница 41: ...te The location of the test margin varies with the type of display The test margin might be on the top bottom or one or both sides If you do not see any test margin on the screen replace the display I...

Страница 42: ...pears Note Type 6268 6278 6288 6338 2173 computers default to come up quiet No beep and no memory count and checkpoint code display when no errors are detected by POST To enable Beep and memory count...

Страница 43: ...gits An X in an error message can be any number or letter The shorter POST errors are highlighted in the Symptom to FRU Index Some digits will represent different information for SCSI errors versus no...

Страница 44: ...e IBM PC Enhanced Memory Diagnostics and the suite of diagnostic tests provided by PC Doctor IBM PC Enhanced Memory Diagnostics The memory diagnostic tests determine which memory module SIMM or DIMM i...

Страница 45: ...test category and then press Enter This will run only that test Press Esc at any time to stop the testing process Test results N A PASSED FAILED ABORTED are displayed in the field beside the test desc...

Страница 46: ...LAN test The Alert On LAN test does the following Determines if Alert On LAN is supported on the system Checks the revision ID register Verifies the EEPROM checksum Validates that a software alert ca...

Страница 47: ...d to make sure SMART functionality is active Checks the SMART RETURN STATUS command to determine if any thresholds have been exceeded If thresholds have been exceeded an error message is shown and the...

Страница 48: ...esentation of completion status Provides messages that warn the user that this is a non recoverable process Important Make sure customer backs up all data before using the Quick or Full Erase function...

Страница 49: ...ror was detected in SIMM socket Y Replace the SIMM in the socket identified by the last digit of the error code Re run the test If the same error code occurs again replace the system board 2xx 2y A me...

Страница 50: ...ser User stopped test Restart test Note Y is the SIMM DIMM socket number Use the System Board Layouts section in the latest PC 300 700 IntelliStation Hardware Maintenance Manual HMM to reference the m...

Страница 51: ...es Power Management To run the Setup Utility program do the following 1 Power off the computer and wait for a few seconds until all in use lights go off 2 Power on the computer 3 When the Setup Utilit...

Страница 52: ...installing software that requires a low level format When you get recurring messages from the test programs directing you to run the Low Level Format program on the hard disk As a last resort before...

Страница 53: ...specifically identified as type 6288 6338 which is the desktop computer Type 6268 and 6278 are the micro tower Type 6288 6338 is the desktop Type 2173 is the micro tower Security Administrator passwor...

Страница 54: ...ional Standards Institute ANSI S12 10 and ISO 7779 and are reported in accordance with ISO 9296 Actual sound pressure levels in your location might differ from the average values stated because of roo...

Страница 55: ...High range input voltage Minimum 180 V ac Maximum 265 V ac Input kVA approximately Maximum as shipped 0 10 kVA Airflow Approximately 0 56 cubic meters minute 20 CFM Acoustical Noise Emission Values A...

Страница 56: ...7 V ac High range input voltage Minimum 180 V ac Maximum 265 V ac Input kVA approximately Maximum as shipped 0 10 kVA Airflow Approximately 0 56 cubic meters minute 20 CFM Acoustical Noise Emission Va...

Страница 57: ...Flash BIOS VPD update procedure on page 55 Flash recovery boot block jumper on page 55 Power management on page 56 Network settings on page 58 Flash over LAN update POST BIOS over network on page 58...

Страница 58: ...stem board and install it on the new system board 5 Remove any of the following installed options on the old system board and install them on the new system board Memory modules 6 Ensure that the new...

Страница 59: ...the computer and do the following Note On some models this procedure will also remove the administrator password 1 Unplug the power cord and remove the top cover 2 Refer to System board layout on page...

Страница 60: ...power on password and denies access to the computer by an unauthorized user when the password is activated The computer is unusable until the password is entered and recognized by the computer Vital p...

Страница 61: ...lect Serial Number Information icon 4 Click the plus sign to expand 5 Select the component you want to view or edit 6 Double click on the component you want to change 7 Enter new data in the Value fie...

Страница 62: ...o set the drives as primary master or secondary slave Attention For drives not shown below refer to the label on the hard disk drive for the hard disk drive settings IDE hard disk drive settings 1 Pri...

Страница 63: ...r the drive settings AUDIO IDE INTERFACE See Jumper Settings Below DC INPUT R G G L 5V G G 12V 39 40 1 2 CD ROM PD CD ROM Type Primary Master Secondary Slave 2X CD ROM FRU 06H5906 J J 4X CD ROM FRU 06...

Страница 64: ...ermine the level of BIOS installed Sources for determining the latest level BIOS available 1 IBM PC Company Home Page http www ibm com pc us 2 PC PartnerInfo Technical Database CTSTIPS NSF 3 HelpCente...

Страница 65: ...m and recover the BIOS To perform a Flash BIOS recovery using the Boot Block jumper 1 Power off the computer and remove the cover 2 Move the system board Boot Block jumper or switch to the recover pos...

Страница 66: ...hen exposed to a reduced power state Before making energy saving selections for the monitor check the documentation supplied with the monitor to see if it supports Display Power Management Signaling D...

Страница 67: ...Right Arrow to change the setting 4 Select Automatic Hardware Power Management 5 Set Automatic Hardware Power Management to Enabled 6 Select values for the three levels of power management system powe...

Страница 68: ...er These settings are Flash over LAN Update POST BIOS over Network Wake on LAN Flash over LAN update POST BIOS over network Note For local Flash BIOS VPD update see Flash BIOS VPD update procedure on...

Страница 69: ...rogram on page 41 2 Select Advanced Power Management 3 Select Automatic Power On from the program menu 4 Select Wake on LAN from the Automatic Power On menu 5 To enable Wake on LAN select Enabled To d...

Страница 70: ...configuration DIMM sizes of 32 MB 64 MB 128 MB and 256 MB are acceptable Start filling DIMM socket 0 then 1 Use 3 3 V unbuffered 100 MHz SDRAM Non Registered DIMMs only Computer Name Memory Module Siz...

Страница 71: ...8 2173 I O connectors and removal procedures for the cover front bezel EMC shield CD ROM drive front panel ZIP drive hard drive HD fan speaker bracket and power supply are on the following pages PC 30...

Страница 72: ...Input Output connectors 1 1 2 2 62 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Страница 73: ...ront panel 3 Lift cover straight up To install top cover 1 Slide cover down onto the chassis about 1 inch 2 cm from the front flange 2 Make sure bottom cover slots are engaged on the chassis 3 Slide c...

Страница 74: ...Front bezel EMC shield 64 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Страница 75: ...er slots Continue routing the cable along the system board between the power connector and primary IDE connector and then up to the CD ROM drive Do not route the CD ROM cable near the system board I O...

Страница 76: ...must be removed in order to remove the front panel 3 Reach inside the chassis and pull apart the two bottom latches inside the front panel while pulling the panel out The two bottom latches will unla...

Страница 77: ...both rail tabs and lift the hard drive up then pull it back and out from the bracket 2 Remove the signal and power cables from top of the hard drive 3 When replacing the hard drive remove the drive r...

Страница 78: ...ressing the hard drive rail tabs lifting the hard drive up then pulling it back and away from the bracket See Hard drive removal on page 67 2 Disconnect the speaker and fan cables from the system boar...

Страница 79: ...supply voltage switch is set to the proper operating voltage 115V or 230V To remove the power supply 1 Remove the top cover 2 Remove the thumb screw from the rear of the power supply 3 Push in on the...

Страница 80: ...Type 6288 6338 I O connectors and removal procedures for the cover front panel front bezel diskette hard drive bracket CD ROM drive and power supply are on the following pages 70 IBM PC 300 IntelliSt...

Страница 81: ...Input Output connectors USB 1 Parallel Microphone Headphone Line Out Line In Keyboard Mouse Serial 1 Serial 2 USB 2 1 1 2 2 DVI Monitor SVGA Monitor PC 300 6268 6278 6288 6338 Aptiva 2173 71...

Страница 82: ...the front panel 3 Lift cover up To install top cover 1 Slide cover down onto the chassis about 1 inch 2 cm from the front panel 2 Make sure bottom cover slots are engaged on the chassis 3 Slide cover...

Страница 83: ...nel out from the bottom of the chassis To install the front panel 1 At the same angle that the panel was when removed install the bottom tabs of the panel in the chassis Push up on the left and right...

Страница 84: ...skette hard drive bracket To remove the diskette hard drive bracket 1 Remove the top cover 2 Remove the diskette and hard drives or disconnect their cables 3 Remove the two top screws securing the bra...

Страница 85: ...t of the chassis Note When connecting the CD ROM Audio Cable make sure the cable is routed along the system board near the PCI adapter slots Continue routing the cable along the system board between t...

Страница 86: ...voltage 115V or 230V To remove the power supply 1 Remove the top cover 2 Remove the air duct 3 Disconnect the power supply connectors 4 Remove the four screws securing the power supply to the chassis...

Страница 87: ...System board layout 321 31 PC 300 6268 6278 6288 6338 Aptiva 2173 77...

Страница 88: ...wer connector 12 Battery 13 Fan 1 14 Wake on LAN connector 15 CMOS Clear jumper 16 PCI 4 slot 17 PCI 3 slot 18 PCI 2 slot 19 PCI 1 slot 2 Internal Speaker connector 21 CD Audio connector 22 Telephony...

Страница 89: ...ings Processor speed for the PC 300 type 6268 6278 6288 6338 and Aptiva type 2173 computers are fixed and are determined by the processor There are no settings required Diskette Write Access Diskette...

Страница 90: ...first If you did not receive any error message look for a description of your error symptoms in the first part of this index Check all power supply voltages before you replace the system board See Po...

Страница 91: ...Board 1 4 4 1 Keyboard 2 System Board 1 4 X Error detected in first 64 KB of RAM 1 Memory Module 2 System Board 2 1 1 2 1 2 1 Run Setup 2 System Board 2 1 X First 64 KB of RAM failed 1 Memory Module...

Страница 92: ...er if installed 2 System Board Three short beeps during POST 1 See System board memory on page 60 2 System Board Continuous beep 1 System Board Repeating short beeps 1 Keyboard stuck key 2 Keyboard Ca...

Страница 93: ...or FRU Action No beep during POST 1 See Undetermined problem on page 102 2 System Board 3 Memory Module 4 Any Adapter or Device 5 Riser Card 6 Power Cord 7 Power Supply PC 300 6268 6278 6288 6338 Apti...

Страница 94: ...em board interrupt failure 1 System Board 102 System board timer error 1 System Board 106 1 System Board 110 System board memory parity error 1 Memory Module 2 System Board 111 I O channel parity erro...

Страница 95: ...e 420 3 System Board 164 POST detected a base memory or extended memory size mismatch error 1 Run Setup Check System Summary menu for memory size change See Setup Utility program on page 41 2 Run the...

Страница 96: ...on and reinstall the boot sequence 186 1 System Board 187 1 Clear Administration password 2 System Board 189 1 More than three password attempts were made to access the computer 190 Chassis intrusion...

Страница 97: ...3 System Board 5XX 1 Video Adapter if installed 2 System Board 601 1 Diskette Drive A 2 Diskette Drive Cable 3 System Board 602 1 Bad Diskette 2 Verify Diskette and retry 604 And able to run diagnosti...

Страница 98: ...ailure 1 Run Enhanced Diagnostics 1101 1102 1106 1108 1109 1 System Board 2 Any Serial Device 1107 1 Communications Cable 2 System Board 1102 Card selected feedback error 1 Run Enhanced Diagnostics 11...

Страница 99: ...apter error 1 Run Enhanced Diagnostics 1406 Presence test error 1 Run Enhanced Diagnostics 14XX Not listed above Check printer before replacing system board 1 Printer 2 System Board 15XX 1 SDLC Adapte...

Страница 100: ...ted above 1 BSC Adapter 21XX 1 SCSI Device 2 16 bit AT Fast SCSI Adapter 3 Alternate BSC Adapter 2401 2402 If screen colors change 1 Display 2401 2402 If screen colors are OK 1 System Board 2 Display...

Страница 101: ...port 2 Interface Board 3 Memory Module 5600 1 Financial System Controller Adapter 5962 An IDE device other than hard drive configuration error 1 Run Configuration 2 CD ROM Drive 3 CD ROM Adapter 4 ZIP...

Страница 102: ...03 10110 101171 1 System Board 2 Data Fax Modem 10117 Not listed above 1 Check system speaker 2 Check PSTN cable 3 External DAA if installed 4 Modem 10118 1 Run Diagnostics and verify the correct oper...

Страница 103: ...e read error 1 Run Enhanced Diagnostics 10467 Drive non fatal seek error 1 Run Enhanced Diagnostics 10468 Drive fatal seek error 1 Run Enhanced Diagnostics 10469 Drive soft error count exceeded 1 Run...

Страница 104: ...ISDN Primary Rate Adapter 2 System Board 137XX 1 System Board 141XX 1 Realtime Interface Coprocessor Portmaster Adapter A 143XX 1 Japanese Display Adapter 2 System Board 14710 14711 1 System Board Vid...

Страница 105: ...VRAM 200XX Not listed above 1 Image Adapter A Image I Adapter A 2 Memory Module DRAM VRAM 3 System Board 20101 to 20103 1 Printer Scanner Option 2 Image Adapter A 3 Memory Module DRAM VRAM 20104 1 Me...

Страница 106: ...de cover are set to zero 1 Rotary Switch Circuit Board 2 Circuit Board Cable 3 Tape Drive Tape sticks breaks in drive Verify that the tapes used meet ANSI standard X3B5 1 Tape Cassette 212XX 1 SCSI Pr...

Страница 107: ...stics file incorrect 27535 1 3V Lithium Backup Battery 2 ServerGuard Adapter 27554 1 Internal Temperature out of range 2 ServerGuard Adapter 27555 27556 1 ServerGuard Adapter 2 Power Supply 27557 1 7...

Страница 108: ...POST Error Code FRU Action I999030X Hard disk reset failure Possible hard disk drive problem see Hard disk drive boot error on page 41 98 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Страница 109: ...ble connections to network adapter 2 Ensure Wake On LAN feature is enabled in Setup Configuration See Setup Utility program on page 41 3 Ensure network administrator is using correct MAC address 4 Ens...

Страница 110: ...ks correctly 1 Power Supply 2 System Board 3 LED Cables Printer problems 1 See Printer on page 28 Program loads from the hard disk with a known good diagnostics diskette in the first 3 5 inch diskette...

Страница 111: ...Message Symptom FRU Action Some or all keys on the keyboard do not work 1 Keyboard 2 Keyboard Cable 3 System Board PC 300 6268 6278 6288 6338 Aptiva 2173 101...

Страница 112: ...dapters d Riser card e Memory modules Before removing or replacing memory modules see System board memory on page 60 f Extended video memory g External Cache h External Cache RAM i Hard disk drive j D...

Страница 113: ...mber Some models might be listed twice as X and J for Country Language identification J is for Japan only Table 1 Country Region Language Model Definition EMEA Model EMEA preload xxG North America Mod...

Страница 114: ...n system serial number for identifying installed IBM options in open bay AAP models 16X Max CD ROM drive runs at a constant speed This allows for eight speed reading at the disk hub and sixteen speed...

Страница 115: ...Hz Celeron 466 MHz Celeron 500 MHz Celeron Table 2 PC 300 Type 6268 Microtower Model 16X 43X 44X 56X Open Bay 57X Open Bay 58X Open Bay Notes 1 N A Not included in model 2 For last digit model number...

Страница 116: ...P 64 MB NP 64 MB NP 128 MB NP Processor 466 MHz Celeron 500 MHz Celeron 500 MHz Celeron 466 MHz Celeron 500 MHz Celeron 466 MHz Celeron 466 MHz Celeron 466 MHz Celeron 500 MHz Celeron Table 3 PC 300 T...

Страница 117: ...MB NP Processor 400 MHz Celeron 433 MHz Celeron 466 MHz Celeron 466 MHz Celeron 500 MHz Celeron 433 MHz Celeron 433 MHz Celeron 466 MHz Celeron 466 MHz Celeron Table 4 Page 1 of 3 PC 300 Type 6288 633...

Страница 118: ...4 MB NP 64 MB NP Processor 466 MHz Celeron 466 MHz Celeron 466 MHz Celeron 466 MHz Celeron 466 MHz Celeron 500 MHz Celeron 500 MHz Celeron 500 MHz Celeron 500 MHz Celeron Table 4 Page 2 of 3 PC 300 Ty...

Страница 119: ...leron 466 MHz Celeron 466 MHz Celeron 433 MHz Celeron 466 MHz Celeron 500 MHz Celeron Table 4 Page 3 of 3 PC 300 Type 6288 6338 Desktop Model 48X 49X 50X 51X 53X 56X Open Bay 57X Open Bay 58X Open Bay...

Страница 120: ...Notes 110 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Страница 121: ...Parts Type 6268 6278 2173 1 2 3 4 5 6 7 8 9 10 11 15 16 12 13 14 17 18 19 20 21 PC 300 6268 6278 6288 6338 Aptiva 2173 111...

Страница 122: ...19 Intel Celeron Processor 433 MHz 128 KB cache 37L2476 19 Intel Celeron Processor 466 MHz 128 KB cache 37L2494 19 Intel Celeron Processor 500 MHz 128 KB cache 00N6101 20 Memory 64 MB DIMM Non Parity...

Страница 123: ...Mouse 2 button 6268 2173 10L6145 Mouse Scrollpoint 6278 28L1865 URM retainer Kit 33L4521 Microphone Aptiva 2173 only 01N1961 Speakers Set Aptiva 2173 only 01N1845 Speaker Brick Power module China Apti...

Страница 124: ...Parts Type 6288 6338 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 114 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Страница 125: ...13 Intel Celeron Processor 400 MHz 128 KB cache 37L2474 13 Intel Celeron Processor 433 MHz 128 KB cache 37L2476 13 Intel Celeron Processor 466 MHz 128 KB cache 37L2494 13 Intel Celeron Processor 500...

Страница 126: ...044 37L2515 German 37L2526 Greek 37L2527 Hebrew 37L2528 Hungarian 37L2529 Icelandic 37L2530 Italian 37L2531 Korean 28L1860 Japanese 28L1858 Latin Spanish 37L2516 Norwegian 37L2532 Polish 37L2533 Portu...

Страница 127: ...France 1339520 Germany 1339520 Hungary 1339520 Israel 14F0087 Italy 14F0069 Latin America 6952301 Netherlands 1339520 New Zealand 93F2365 Norway 1339520 Paraguay 36L8880 Poland 1339520 Portugal 133952...

Страница 128: ...118 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Страница 129: ...boards options or non IBM devices can give false errors and invalid computer responses If you remove a non IBM device and the symptom goes away the problem is with the device you removed General chec...

Страница 130: ...mper settings 149 IDE hard disk drive settings 149 CD ROM drive jumper settings 150 BIOS levels 151 Flash BIOS VPD update procedure 152 Flash recovery boot block 152 Power management 153 Advanced Conf...

Страница 131: ...tem board switch settings 176 Symptom to FRU index 177 Beep symptoms 178 No beep symptoms 179 POST error codes 181 Miscellaneous error messages 196 Undetermined problem 199 Model tables Country Region...

Страница 132: ...Before replacing any FRUs ensure the latest level of BIOS is installed on the system A down level BIOS might cause false errors and unnecessary replacement of the system board For more information on...

Страница 133: ...Setup Utility program see Setup Utility program on page 139 2 Select Power Management from the Configuration Setup Utility program menu 3 Select APM 4 Be sure APM BIOS Mode is set to Disabled If it is...

Страница 134: ...If the printer has incorrect responses go to Printer on page 126 If the display has problems such as jittering rolling shifting or being out of focus go to Display on page 129 124 IBM PC 300 IntelliS...

Страница 135: ...re highlighted on this report If an installed device is not recognized by the diagnostics program The diagnostic code for the device is not on the diagnostic diskette Run the diagnostics provided with...

Страница 136: ...the cable If the problem remains or if the cable is permanently attached to the keyboard replace the keyboard If the problem remains replace the system board Printer 1 Make sure the printer is proper...

Страница 137: ...t the voltage selector switch setting 2 Check the following for proper installation Power Cord On Off Switch connector On Off Switch Power Supply connector System Board Power Supply connectors micropr...

Страница 138: ...V dc 2 3 3 V 3 3 V dc 3 COM Ground 4 5 V 5 V dc 5 COM Ground 6 5 V 5 V dc 7 COM Ground 8 POK Power Good 9 5VSB Standby Voltage 10 12 V 12 V dc 11 3 3 V 3 3 V dc 12 12 V 12 V dc 13 COM Ground 14 PS ON...

Страница 139: ...e The location of the test margin varies with the type of display The test margin might be on the top bottom or one or both sides If you do not see any test margin on the screen replace the display If...

Страница 140: ...rs Note Type 6563 6564 6574 and 2178 2198 computers default to come up quiet No beep and no memory count and checkpoint code display when no errors are detected by POST To enable Beep and memory count...

Страница 141: ...digits An X in an error message can be any number or letter The shorter POST errors are highlighted in the Symptom to FRU Index Some digits will represent different information for SCSI errors versus...

Страница 142: ...IBM PC Enhanced Memory Diagnostics and the suite of diagnostic tests provided by PC Doctor IBM PC PC Enhanced Memory Diagnostics The memory diagnostic tests determine which memory module SIMM or DIMM...

Страница 143: ...est category and then press Enter This will run only that test Press Esc at any time to stop the testing process Test results N A PASSED FAILED ABORTED are displayed in the field beside the test descr...

Страница 144: ...LAN test The Alert On LAN test does the following Determines if Alert On LAN is supported on the system Checks the revision ID register Verifies the EEPROM checksum Validates that a software alert ca...

Страница 145: ...to make sure SMART functionality is active Checks the SMART RETURN STATUS command to determine if any thresholds have been exceeded If thresholds have been exceeded an error message is shown and the...

Страница 146: ...sentation of completion status Provides messages that warn the user that this is a non recoverable process Important Make sure customer backs up all data before using the Quick or Full Erase function...

Страница 147: ...ror was detected in SIMM socket Y Replace the SIMM in the socket identified by the last digit of the error code Re run the test If the same error code occurs again replace the system board 2xx 2y A me...

Страница 148: ...aborted by user User stopped test Restart test Note Y is the SIMM DIMM socket number Use the System Board Layouts section in the latest Hardware Maintenance Manual HMM to reference the memory sockets...

Страница 149: ...es Power Management To run the Setup Utility program do the following 1 Power off the computer and wait for a few seconds until all in use lights go off 2 Power on the computer 3 When the Setup Utilit...

Страница 150: ...installing software that requires a low level format When you get recurring messages from the test programs directing you to run the Low Level Format program on the hard disk As a last resort before...

Страница 151: ...for some models C2 security on some models CMOS backup battery lithium Common parts Varies with each model see Type Model configuration tables 6563 6564 6574 on page 201 Diskette drive Hard disk drive...

Страница 152: ...range input voltage Minimum 180 V ac Maximum 265 V ac Input kVA approximately Maximum as shipped 0 10 kVA Airflow Approximately 0 56 cubic meters minute 20 CFM Acoustical Noise Emission Values Average...

Страница 153: ...ximum 137 V ac High range input voltage Minimum 180 V ac Maximum 265 V ac Input kVA approximately Maximum as shipped 0 10 kVA Airflow Approximately 0 56 cubic meters minute 20 CFM Acoustical Noise Emi...

Страница 154: ...ettings on page 150 BIOS levels on page 151 Flash BIOS VPD update procedure on page 152 Flash recovery boot block on page 152 Power management on page 153 Network settings on page 155 Flash over LAN u...

Страница 155: ...system board and install it on the new system board 5 Remove any of the following installed options on the old system board and install them on the new system board Memory modules 6 Ensure that the n...

Страница 156: ...forming this procedure 1 Unplug the power cord and remove the top cover 2 Refer to System board layout on page 174 to find the switch assembly 1 SW1 3 Move switch 2 SW1 2 from the OFF position to the...

Страница 157: ...o a power on password and denies access to the computer by an unauthorized user when the password is activated The computer is unusable until the password is entered and recognized by the computer Vit...

Страница 158: ...t Serial Number Information icon 4 Click the plus sign to expand 5 Select the component you want to view or edit 6 Double click on the component you want to change 7 Enter new data in the Value field...

Страница 159: ...drives as primary master or secondary slave Attention For drives not shown below refer to the label on the hard disk drive for the hard disk drive settings IDE hard disk drive settings 1 Primary Mast...

Страница 160: ...he drive settings AUDIO IDE INTERFACE See Jumper Settings Below DC INPUT R G G L 5V G G 12V 39 40 1 2 CD ROM PD CD ROM Type Primary Master Secondary Slave 2X CD ROM FRU 06H5906 J J 4X CD ROM FRU 06H76...

Страница 161: ...termine the level of BIOS installed Sources for determining the latest level BIOS available 1 IBM PC Company Home Page http www ibm com pc us 2 PC PartnerInfo Technical Database CTSTIPS NSF 3 HelpCent...

Страница 162: ...he system and recover the BIOS To perform a Flash BIOS recovery using the CMOS switch 1 Power off the computer and remove the cover 2 Move the system board CMOS switch to the on position Refer to Syst...

Страница 163: ...ged when exposed to a reduced power state Before making energy saving selections for the monitor check the documentation supplied with the monitor to see if it supports Display Power Management Signal...

Страница 164: ...nt system power processor speed and display as necessary 7 Set IDE Hard Disk to Enabled or Disabled 8 Press Esc twice to return to the Configuration Setup Utility program menu 9 Before you exit from t...

Страница 165: ...AN update POST BIOS over network Note For local Flash BIOS VPD update see Flash BIOS VPD update procedure on page 152 This setting is used to enable or disable the Flash over LAN feature When the feat...

Страница 166: ...ram on page 139 2 Select Advanced Power Management 3 Select Automatic Power On from the program menu 4 Select Wake on LAN from the Automatic Power On menu 5 To enable Wake on LAN select Enabled To dis...

Страница 167: ...ceptable Start filling DIMM socket 0 then 1 Use 3 3 V unbuffered 133 MHz SDRAM Non Registered DIMMs only Computer Name Memory Module Size Speed Type PC 300 Type 6563 6564 6574 64 MB 128 MB 256 MB 512...

Страница 168: ...ew Type 6563 I O connectors and removal procedures for the cover front panel front bezel diskette hard drive bracket CD ROM drive and power supply are on the following pages 158 IBM PC 300 IntelliStat...

Страница 169: ...Input Output connectors USB 1 Parallel Microphone Headphone Line Out Line In Keyboard Mouse Serial 1 Serial 2 USB 2 1 1 2 2 DVI Monitor SVGA Monitor PC 300 6563 6564 6574 Aptiva 2178 2198 159...

Страница 170: ...the front panel 3 Lift cover up To install top cover 1 Slide cover down onto the chassis about 1 inch 2 cm from the front panel 2 Make sure bottom cover slots are engaged on the chassis 3 Slide cover...

Страница 171: ...el out from the bottom of the chassis To install the front panel 1 At the same angle that the panel was when removed install the bottom tabs of the panel in the chassis Push up on the left and right b...

Страница 172: ...kette hard drive bracket To remove the diskette hard drive bracket 1 Remove the top cover 2 Remove the diskette and hard drives or disconnect their cables 3 Remove the two top screws securing the brac...

Страница 173: ...of the chassis Note When connecting the CD ROM Audio Cable make sure the cable is routed along the system board near the PCI adapter slots Continue routing the cable along the system board between th...

Страница 174: ...oltage 115V or 230V To remove the power supply 1 Remove the top cover 2 Remove the air duct 3 Disconnect the power supply connectors 4 Remove the four screws securing the power supply to the chassis 5...

Страница 175: ...178 2198 I O connectors and removal procedures for the cover front bezel EMC shield CD ROM drive front panel ZIP drive hard drive HD fan speaker bracket and power supply are on the following pages PC...

Страница 176: ...Input Output connectors 1 1 2 2 USB 1 USB 2 Serial 2 Mouse Keyboard Serial 1 Parallel Microphone Line In Headphone Line Out DVI Monitor SVGA Monitor 166 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Страница 177: ...ont panel 3 Lift cover straight up To install top cover 1 Slide cover down onto the chassis about 1 inch 2 cm from the front flange 2 Make sure bottom cover slots are engaged on the chassis 3 Slide co...

Страница 178: ...Front bezel EMC shield 168 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Страница 179: ...r slots Continue routing the cable along the system board between the power connector and primary IDE connector and then up to the CD ROM drive Do not route the CD ROM cable near the system board I O...

Страница 180: ...must be removed in order to remove the front panel 3 Reach inside the chassis and pull apart the two bottom latches inside the front panel while pulling the panel out The two bottom latches will unla...

Страница 181: ...both rail tabs and lift the hard drive up then pull it back and out from the bracket 2 Remove the signal and power cables from top of the hard drive 3 When replacing the hard drive remove the drive ra...

Страница 182: ...essing the hard drive rail tabs lifting the hard drive up then pulling it back and away from the bracket See Hard drive removal on page 171 2 Disconnect the speaker and fan cables from the system boar...

Страница 183: ...supply voltage switch is set to the proper operating voltage 115V or 230V To remove the power supply 1 Remove the top cover 2 Remove the thumb screw from the rear of the power supply 3 Push in on the...

Страница 184: ...System board layout 174 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Страница 185: ...embly SW1 See SW2 on page 176 12 Battery 13 Wake on LAN connector 14 Alert on LAN connector 15 CD Audio connector 16 PCI 1 slot 17 PCI 2 slot 18 PCI 3 slot 19 Internal Speaker connector 2 AGP connecto...

Страница 186: ...tion switch block Switches can either be in the Off or in the On position Processor Speed Settings Processor speed for the PC 300 type 6563 6564 6574 and Aptiva type 2178 2198 computers are fixed and...

Страница 187: ...f you did not receive any error message look for a description of your error symptoms in the first part of this index Check all power supply voltages before you replace the system board See Power supp...

Страница 188: ...oard 1 4 4 1 Keyboard 2 System Board 1 4 X Error detected in first 64 KB of RAM 1 Memory Module 2 System Board 2 1 1 2 1 2 1 Run Setup 2 System Board 2 1 X First 64 KB of RAM failed 1 Memory Module 2...

Страница 189: ...stalled 2 System Board Three short beeps during POST 1 See System board memory on page 157 2 System Board Continuous beep 1 System Board Repeating short beeps 1 Keyboard stuck key 2 Keyboard Cable 3 S...

Страница 190: ...Error FRU Action No beep during POST 1 See Undetermined problem on page 199 2 System Board 3 Memory Module 4 Any Adapter or Device 5 Power Cord 6 Power Supply 180 IBM PC 300 IntelliStation Aptiva Vol...

Страница 191: ...tem board interrupt failure 1 System Board 102 System board timer error 1 System Board 106 1 System Board 110 System board memory parity error 1 Memory Module 2 System Board 111 I O channel parity err...

Страница 192: ...e 420 3 System Board 164 POST detected a base memory or extended memory size mismatch error 1 Run Setup Check System Summary menu for memory size change See Setup Utility program on page 139 2 Run the...

Страница 193: ...tion and reinstall the boot sequence 186 1 System Board 187 1 Clear Administration password 2 System Board 189 1 More than three password attempts were made to access the computer 190 Chassis intrusio...

Страница 194: ...System Board 5XX 1 Video Adapter if installed 2 System Board 601 1 Diskette Drive A 2 Diskette Drive Cable 3 System Board 602 1 Bad Diskette 2 Verify Diskette and retry 604 And able to run diagnostics...

Страница 195: ...failure 1 Run Enhanced Diagnostics 1101 1102 1106 1108 1109 1 System Board 2 Any Serial Device 1107 1 Communications Cable 2 System Board 1102 Card selected feedback error 1 Run Enhanced Diagnostics 1...

Страница 196: ...r error 1 Run Enhanced Diagnostics 1406 Presence test error 1 Run Enhanced Diagnostics 14XX Not listed above Check printer before replacing system board 1 Printer 2 System Board 15XX 1 SDLC Adapter 16...

Страница 197: ...isted above 1 BSC Adapter 21XX 1 SCSI Device 2 16 bit AT Fast SCSI Adapter 3 Alternate BSC Adapter 2401 2402 If screen colors change 1 Display 2401 2402 If screen colors are OK 1 System Board 2 Displa...

Страница 198: ...t 2 Interface Board 3 Memory Module 5600 1 Financial System Controller Adapter 5962 An IDE device other than hard drive configuration error 1 Run Configuration 2 CD ROM Drive 3 CD ROM Adapter 4 ZIP or...

Страница 199: ...0103 10110 101171 1 System Board 2 Data Fax Modem 10117 Not listed above 1 Check system speaker 2 Check PSTN cable 3 External DAA if installed 4 Modem 10118 1 Run Diagnostics and verify the correct op...

Страница 200: ...read error 1 Run Enhanced Diagnostics 10467 Drive non fatal seek error 1 Run Enhanced Diagnostics 10468 Drive fatal seek error 1 Run Enhanced Diagnostics 10469 Drive soft error count exceeded 1 Run En...

Страница 201: ...1 ISDN Primary Rate Adapter 2 System Board 137XX 1 System Board 141XX 1 Realtime Interface Coprocessor Portmaster Adapter A 143XX 1 Japanese Display Adapter 2 System Board 14710 14711 1 System Board V...

Страница 202: ...AM 200XX Not listed above 1 Image Adapter A Image I Adapter A 2 Memory Module DRAM VRAM 3 System Board 20101 to 20103 1 Printer Scanner Option 2 Image Adapter A 3 Memory Module DRAM VRAM 20104 1 Memor...

Страница 203: ...ide cover are set to zero 1 Rotary Switch Circuit Board 2 Circuit Board Cable 3 Tape Drive Tape sticks breaks in drive Verify that the tapes used meet ANSI standard X3B5 1 Tape Cassette 212XX 1 SCSI P...

Страница 204: ...cs file incorrect 27535 1 3V Lithium Backup Battery 2 ServerGuard Adapter 27554 1 Internal Temperature out of range 2 ServerGuard Adapter 27555 27556 1 ServerGuard Adapter 2 Power Supply 27557 1 7 2V...

Страница 205: ...POST Error Code FRU Action I999030X Hard disk reset failure Possible hard disk drive problem see Hard disk drive boot error on page 139 PC 300 6563 6564 6574 Aptiva 2178 2198 195...

Страница 206: ...connections to network adapter 2 Ensure Wake On LAN feature is enabled in Setup Configuration See Setup Utility program on page 139 3 Ensure network administrator is using correct MAC address 4 Ensur...

Страница 207: ...works correctly 1 Power Supply 2 System Board 3 LED Cables Printer problems 1 See Printer on page 126 Program loads from the hard disk with a known good diagnostics diskette in the first 3 5 inch disk...

Страница 208: ...Message Symptom FRU Action Some or all keys on the keyboard do not work 1 Keyboard 2 Keyboard Cable 3 System Board 198 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Страница 209: ...c Any adapters d Memory modules Before removing or replacing memory modules see System board memory on page 157 e Extended video memory f External Cache g External Cache RAM h Hard disk drive i Diske...

Страница 210: ...identification J is for Japan only Table 5 Country Region Language Model Definition EMEA Model EMEA preload xxG North America Model US English xxU Canadian French xxF Latin America LA Model Portugues...

Страница 211: ...alled IBM options in open bay AAP models 16X Max CD ROM drive runs at a constant speed This allows for eight speed reading at the disk hub and sixteen speed reading at the disk edge For 24X Max CD ROM...

Страница 212: ...EIDE 13 5 GB EIDE N A 8 4 GB EIDE 8 4 GB EIDE 13 5 GB EIDE Memory N A 64 MB 64 MB 64 MB 64 MB 64 MB 64 MB N A 64 MB 64 MB 64 MB Processor 450 MHz 450 MHz 450 MHz 450 MHz 450 MHz 450 MHz 450 MHz 500 M...

Страница 213: ...E 13 5 GB EIDE 13 5 GB EIDE 10 1 GB EIDE 10 1 GB EIDE 13 5 GB EIDE 13 5 GB EIDE Memory 64 MB 64 MB N A 64 MB 64 MB 64 MB 64 MB 64 MB 64 MB 64 MB 64 MB Processor 500 MHz 500 MHz 533EB MHz 533EB MHz 533...

Страница 214: ...B EIDE 10 1 GB EIDE 10 1 GB EIDE 10 1 GB EIDE 10 1 GB EIDE N A Memory 128 MB N A 128 MB 128 MB 64 MB 64 MB 64 MB 64 MB 64 MB 64 MB N A Processor 600 MHz 600EB MHz 600EB MHz 600EB MHz 600EB MHz 600EB M...

Страница 215: ...B EIDE N A 10 1 GB EIDE 20 4 GB EIDE 20 4 GB EIDE Memory 64 MB 64 MB 128 MB 128 MB N A 128 MB 128 MB 128 MB Processor 667 MHz 667 MHz 667 MHz 667 MHz 733 MHz 600B MHz 733 MHz 733 MHz Table 6 Page 4 of...

Страница 216: ...27 2 GB EIDE Memory 64 MB 64 MB 128 MB 128 MB 128 MB 128 MB 128 MB 128 MB 128 MB 128 MB Processor 450 MHz 450 MHz 500 MHz 500 MHz 500 MHz 533 MHz 533 MHz 533 MHz 600EB MHz 600EB MHz Table 7 Page 1 of...

Страница 217: ...20 4 GB EIDE Memory 128 MB 64 MB 128 MB 128 MB 128 MB 128 MB 128 MB 128 MB 128 MB 128 MB Processor 600EB MHz 500 MHz 600 MHz 600 MHz 600 MHz 600 MHz 667 MHz 667 MHz 667 MHz 533EB MHz Table 7 Page 2 of...

Страница 218: ...B MHz 600B MHz 600B MHz 600B MHz Table 7 Page 3 of 3 PC 300 Type 6564 Microtower Model SQX SRX SUx T3X T4X Notes 1 N A Not included in model 2 For last digit model number see Model tables Country Regi...

Страница 219: ...B EIDE N A 13 5 GB EIDE Memory N A 64 MB 64 MB 64 MB 64 MB N A N A 64 MB 64 MB N A 128 MB Processor 450 MHz 450 MHz 450 MHz 500 MHz 500 MHz 500 MHz 533EB MHz 533EB MHz 533EB MHz 600EB MHz 600EB MHz Ta...

Страница 220: ...EIDE Memory 128 MB N A 128 MB 128 MB N A 128 MB 128 MB Processor 600EB MHz 667 MHz 667 MHz 667 MHz 733 MHz 733 MHz 733 MHz Table 8 Page 2 of 2 PC 300 Type 6574 Microtower Model 83X 90X Open Bay 91X 92...

Страница 221: ...Notes PC 300 6563 6564 6574 Aptiva 2178 2198 211...

Страница 222: ...Parts Type 6563 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 212 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Страница 223: ...mory 61H2587 14 System Board for 533EB 600EB and higher processors no processor no memory 61H2569 13 Pentium III 450 100 MHz 00N3878 13 Pentium III 500 100 MHz 00N3879 13 Pentium III 533 133 MHz 33L40...

Страница 224: ...Parts Type 6564 6574 1 2 3 4 5 6 7 8 9 10 11 15 16 12 13 14 17 18 19 20 21 214 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Страница 225: ...450 500 533 600B processors no processor no memory 61H2587 14 System Board for 533EB 600EB and higher processors no processor no memory 61H2569 15 Savage4 Video Card 2x AGP 09N5898 15 Savage2 Video Ca...

Страница 226: ...94 Modem Domestic 6564 01N2833 Modem Universal EMEA and Asia Pacific South 6564 01N2834 Mouse 2 button 6574 10L6145 Mouse Scrollpoint 6564 28L1865 Name Plate 6564 6574 37L2510 URM retainer Kit 33L4521...

Страница 227: ...eek 37L2527 Hebrew 37L2528 Hungarian 37L2529 Italian 37L2531 Korean 28L1860 Japanese 28L1858 Latin Spanish 37L2516 Norwegian 37L2532 Polish 37L2533 Portuguese 37L2534 Romania 37L2535 Russian 37L2536 S...

Страница 228: ...many 1339520 Hungary 1339520 Israel 14F0087 Italy 14F0069 Latin America 6952301 Netherlands 1339520 New Zealand 93F2365 Norway 1339520 Paraguay 36L8880 Poland 1339520 Portugal 1339520 Serbia 1339520 S...

Страница 229: ...Parts Type 2178 2198 1 2 3 4 5 6 7 8 9 10 11 15 16 12 13 14 17 18 19 20 21 PC 300 6563 6564 6574 Aptiva 2178 2198 219...

Страница 230: ...GB UK 2178 10K2589 9 Speaker brick US Taiwan Canada 10K2587 10 Fan Assembly 37L4526 11 Hard Disk Mounting Bracket 37L2501 12 10 1 GB EIDE Hard Disk Drive 2178 36L8681 12 15 0 GB EIDE Hard Disk Drive...

Страница 231: ...le Diskette Drive 01K1513 Cable Hard Disk Cable ATA 37L4525 Cable Midi game port 09N1786 Cable Wake On Ring 76H7345 EMC Shield for System Board 37L2504 Foot 4 03K9655 LED Power Switch Assembly 37L2511...

Страница 232: ...ch Canadian ID 045 37L2592 French Canadian ID 045 black 37L2635 French Canadian ID 058 37L2591 French Canadian ID 058 black 37L2614 Latin Spanish 37L2593 Latin Spanish black 37L2615 Norwegian 37L2603...

Страница 233: ...0 Germany 1339520 Hungary 1339520 Israel 14F0087 Italy 14F0069 Latin America 6952301 Netherlands 1339520 New Zealand 93F2365 Norway 1339520 Paraguay 36L8880 Poland 1339520 Portugal 1339520 Serbia 1339...

Страница 234: ...224 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Страница 235: ...main power supply connection 234 Display 235 Diagnostics and test information 236 Power on self test POST 236 POST beep codes 236 Error code format 237 IBM PC Enhanced Diagnostics 238 Starting the IB...

Страница 236: ...ting Automatic Hardware Power Management features 259 Automatic Power On features 259 Enhanced Security 260 Network settings 261 Flash over LAN update POST BIOS over network 261 Wake on LAN 262 System...

Страница 237: ...Parts listing 304 Special tools 307 PC 300 6565 227...

Страница 238: ...acing any FRUs ensure the latest level of BIOS is installed on the system A down level BIOS might cause false errors and unnecessary replacement of the system board For more information on how to dete...

Страница 239: ...Utility program on page 245 2 Select Power Management from the Configuration Setup Utility program menu 3 Select APM 4 Be sure APM BIOS Mode is set to Disabled If it is not press Left Arrow or Right...

Страница 240: ...CONTINUED 003 continued If the display has problems such as jittering rolling shifting or being out of focus go to Display on page 235 230 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Страница 241: ...he computer are highlighted on this report If an installed device is not recognized by the diagnostics program The diagnostic code for the device is not on the diagnostic diskette Run the diagnostics...

Страница 242: ...the cable If the problem remains or if the cable is permanently attached to the keyboard replace the keyboard If the problem remains replace the system board Printer 1 Make sure the printer is proper...

Страница 243: ...voltage Correct the voltage selector switch setting 2 Check the following for proper installation Power Cord On Off Switch connector On Off Switch Power Supply connector System Board Power Supply conn...

Страница 244: ...V dc 2 3 3 V 3 3 V dc 3 COM Ground 4 5 V 5 V dc 5 COM Ground 6 5 V 5 V dc 7 COM Ground 8 POK Power Good 9 5VSB Standby Voltage 10 12 V 12 V dc 11 3 3 V 3 3 V dc 12 12 V 12 V dc 13 COM Ground 14 PS ON...

Страница 245: ...the screen Note The location of the test margin varies with the type of display The test margin might be on the top bottom or one or both sides If you do not see any test margin on the screen replace...

Страница 246: ...rogram appears Note Type 6565 computers default to come up quiet No beep and no memory count and checkpoint code display when no errors are detected by POST To enable Beep and memory count and checkpo...

Страница 247: ...digits An X in an error message can be any number or letter The shorter POST errors are highlighted in the Symptom to FRU Index Some digits will represent different information for SCSI errors versus...

Страница 248: ...IBM PC Enhanced Memory Diagnostics and the suite of diagnostic tests provided by PC Doctor IBM PC PC Enhanced Memory Diagnostics The memory diagnostic tests determine which memory module SIMM or DIMM...

Страница 249: ...st within a test category and then press Enter This will run only that test Press Esc at any time to stop the testing process Test results N A PASSED FAILED ABORTED are displayed in the field beside t...

Страница 250: ...LAN test The Alert On LAN test does the following Determines if Alert On LAN is supported on the system Checks the revision ID register Verifies the EEPROM checksum Validates that a software alert ca...

Страница 251: ...SMART command to make sure SMART functionality is active Checks the SMART RETURN STATUS command to determine if any thresholds have been exceeded If thresholds have been exceeded an error message is...

Страница 252: ...sentation of completion status Provides messages that warn the user that this is a non recoverable process Important Make sure customer backs up all data before using the Quick or Full Erase function...

Страница 253: ...y A memory error was detected in SIMM socket Y Replace the SIMM in the socket identified by the last digit of the error code Re run the test If the same error code occurs again replace the system boar...

Страница 254: ...er User stopped test Restart test Note Y is the SIMM DIMM socket number Use the System Board Layouts section in the latest PC 300 700 IntelliStation Hardware Maintenance Manual HMM to reference the me...

Страница 255: ...egacy Resources Power Management To run the Setup Utility program do the following 1 Power off the computer and wait for a few seconds until all in use lights go off 2 Power on the computer 3 When the...

Страница 256: ...installing software that requires a low level format When you get recurring messages from the test programs directing you to run the Low Level Format program on the hard disk As a last resort before...

Страница 257: ...ve Hard disk drive Keyboard Power supply Mouse Specifications Information ISO ANSI The model specifications information on the following pages was determined in controlled acoustical environments acco...

Страница 258: ...nge input voltage Minimum 180 V ac Maximum 265 V ac Input kVA approximately Maximum as shipped 0 10 kVA Airflow Approximately 0 5 cubic meters minute 18 CFM Acoustical Noise Emission Values Average so...

Страница 259: ...evels on page 256 Flash BIOS VPD update procedure on page 257 Flash recovery boot block on page 257 Power management on page 258 Enhanced Security on page 260 Network settings on page 261 Flash over L...

Страница 260: ...ystem board and install it on the new system board 5 Remove any of the following installed options on the old system board and install them on the new system board Memory modules 6 Ensure that the new...

Страница 261: ...the administrator password all setup and boot sequence settings and privilege access Make sure these settings are recorded before you perform this procedure If Enhanced Security is enabled Only Enhan...

Страница 262: ...on password and denies access to the computer by an unauthorized user when the password is activated The computer is unusable until the password is entered and recognized by the computer Vital produc...

Страница 263: ...ew Agent 3 Select Serial Number Information icon 4 Click the plus sign to expand 5 Select the component you want to view or edit 6 Double click on the component you want to change 7 Enter new data in...

Страница 264: ...rives as primary master or secondary slave Attention For drives not shown below refer to the label on the hard disk drive for the hard disk drive settings IDE hard disk drive settings 1 Primary Master...

Страница 265: ...ures below for the drive settings AUDIO IDE INTERFACE See Jumper Settings Below DC INPUT R G G L 5V G G 12V 39 40 1 2 CD ROM PD CD ROM Type Primary Master Secondary Slave 2X CD ROM FRU 06H5906 J J 4X...

Страница 266: ...rmine the level of BIOS installed Sources for determining the latest level BIOS available 1 IBM PC Company Home Page http www ibm com pc us 2 PC PartnerInfo Technical Database CTSTIPS NSF 3 HelpCenter...

Страница 267: ...you to restart the system and recover the BIOS To perform a Flash BIOS recovery using the CMOS Switch 1 Power off the computer and remove the cover 2 Move the system board CMOS switch to the on positi...

Страница 268: ...en exposed to a reduced power state Before making energy saving selections for the monitor check the documentation supplied with the monitor to see if it supports Display Power Management Signaling DP...

Страница 269: ...eft Arrow or Right Arrow to change the setting 4 Select Automatic Hardware Power Management 5 Set Automatic Hardware Power Management to Enabled 6 Select values for the three levels of power managemen...

Страница 270: ...en the administrator password must be entered to use the computer If the administrator password is lost or forgotten the system board in the computer must be replaced in order to regain access to the...

Страница 271: ...rator password The computer remains in a halted state until the administrator password is entered 4 When the administrator password is entered or if no administrator password has been set the update d...

Страница 272: ...Wake on LAN feature This feature makes it possible for the computer to be turned on remotely by a network server Remote network management software must be used in conjunction with this feature To ac...

Страница 273: ...Supported memory configuration DIMM sizes of 64 MB 128 MB and 256 MB ECC or 64 MB 128 MB and 256 MB and 512 MB Non ECC are acceptable Start filling DIMM socket 0 then 1 Use 3 3 V unbuffered 133 MHz SD...

Страница 274: ...O connectors and removal procedures for the cover front panel front bezel EMC shield diskette hard drive bracket CD ROM drive power supply and optional pedestal are on the following pages 264 IBM PC 3...

Страница 275: ...Input Output connectors USB 1 Parallel Microphone Headphone Line Out Line In Keyboard Mouse Serial 1 Serial 2 USB 2 1 1 2 2 DVI Monitor SVGA Monitor PC 300 6565 265...

Страница 276: ...the front panel 3 Lift cover up To install top cover 1 Slide cover down onto the chassis about 1 inch 2 cm from the front panel 2 Make sure bottom cover slots are engaged on the chassis 3 Slide cover...

Страница 277: ...y pull the panel out from the bottom of the chassis To install the front panel 1 At the same angle that the panel was when removed install the bottom tabs of the panel in the chassis Push up on the le...

Страница 278: ...shield Diskette hard drive bracket To remove the diskette hard drive bracket 1 Remove the top cover 2 Remove the diskette and hard drive cables 3 Remove the two top screws securing the bracket 4 Slid...

Страница 279: ...ROM drive out of the chassis Note When connecting the CD ROM Audio Cable make sure the cable is routed along the system board near the PCI adapter slots Continue routing the cable along the system bo...

Страница 280: ...e the four screws securing the power supply to the chassis 5 Move power supply inward then lift out of the chassis Optional pedestal To remove the optional pedestal 1 Lay the computer on its side wher...

Страница 281: ...System board layout 12345678 OFF OFF 1234 PC 300 6565 271...

Страница 282: ...ly 12 Switch 1 assembly 13 Front Fan connector 14 Battery 15 C2 security connector 16 Wake on LAN connector 17 Alert on LAN connector 18 CD Audio connector 19 PCI 1 slot 2 PCI 2 slot 21 PCI 3 slot 22...

Страница 283: ...W1 2 Note The Clear CMOS switch SW1 2 is also used to reset passwords Reserved Switch SW1 3 Reserved Switch SW1 4 Processor Speed Settings Processor speed for the PC 300 type 6565 computer is fixed an...

Страница 284: ...message first If you did not receive any error message look for a description of your error symptoms in the first part of this index Check all power supply voltages before you replace the system boar...

Страница 285: ...dule 2 System Board 1 4 4 1 Keyboard 2 System Board 1 4 X Error detected in first 64 KB of RAM 1 Memory Module 2 System Board 2 1 1 2 1 2 1 Run Setup 2 System Board 2 1 X First 64 KB of RAM failed 1 M...

Страница 286: ...eo Adapter if installed 2 System Board Three short beeps during POST 1 See System board memory on page 263 2 System Board Continuous beep 1 System Board Repeating short beeps 1 Keyboard stuck key 2 Ke...

Страница 287: ...Symptom Error FRU Action No beep during POST 1 See Undetermined problem on page 296 2 System Board 3 Memory Module 4 Any Adapter or Device 5 Power Cord 6 Power Supply PC 300 6565 277...

Страница 288: ...m board interrupt failure 1 System Board 102 System board timer error 1 System Board 106 1 System Board 110 System board memory parity error 1 Memory Module 2 System Board 111 I O channel parity error...

Страница 289: ...ormation on page 420 3 System Board 164 POST detected a base memory or extended memory size mismatch error 1 Run Setup Check System Summary menu for memory size change See Setup Utility program on pag...

Страница 290: ...t sequence 1 Set configuration and reinstall the boot sequence 186 1 System Board 187 1 Clear Administration password 2 System Board 189 1 More than three password attempts were made to access the com...

Страница 291: ...eyboard Cable 3 System Board 5XX 1 Video Adapter if installed 2 System Board 601 1 Diskette Drive A 2 Diskette Drive Cable 3 System Board 602 1 Bad Diskette 2 Verify Diskette and retry 604 And able to...

Страница 292: ...ilure 1 Run Enhanced Diagnostics 1101 1102 1106 1108 1109 1 System Board 2 Any Serial Device 1107 1 Communications Cable 2 System Board 1102 Card selected feedback error 1 Run Enhanced Diagnostics 110...

Страница 293: ...Parallel adapter error 1 Run Enhanced Diagnostics 1406 Presence test error 1 Run Enhanced Diagnostics 14XX Not listed above Check printer before replacing system board 1 Printer 2 System Board 15XX 1...

Страница 294: ...ted above 1 BSC Adapter 21XX 1 SCSI Device 2 16 bit AT Fast SCSI Adapter 3 Alternate BSC Adapter 2401 2402 If screen colors change 1 Display 2401 2402 If screen colors are OK 1 System Board 2 Display...

Страница 295: ...apter 2 Multiport 2 Interface Board 3 Memory Module 5600 1 Financial System Controller Adapter 5962 An IDE device other than hard drive configuration error 1 Run Configuration 2 CD ROM Drive 3 CD ROM...

Страница 296: ...03 10110 101171 1 System Board 2 Data Fax Modem 10117 Not listed above 1 Check system speaker 2 Check PSTN cable 3 External DAA if installed 4 Modem 10118 1 Run Diagnostics and verify the correct oper...

Страница 297: ...464 Hard Drive read error 1 Run Enhanced Diagnostics 10467 Drive non fatal seek error 1 Run Enhanced Diagnostics 10468 Drive fatal seek error 1 Run Enhanced Diagnostics 10469 Drive soft error count ex...

Страница 298: ...ISDN Primary Rate Adapter 2 System Board 137XX 1 System Board 141XX 1 Realtime Interface Coprocessor Portmaster Adapter A 143XX 1 Japanese Display Adapter 2 System Board 14710 14711 1 System Board Vid...

Страница 299: ...y Module DRAM VRAM 200XX Not listed above 1 Image Adapter A Image I Adapter A 2 Memory Module DRAM VRAM 3 System Board 20101 to 20103 1 Printer Scanner Option 2 Image Adapter A 3 Memory Module DRAM VR...

Страница 300: ...e cover are set to zero 1 Rotary Switch Circuit Board 2 Circuit Board Cable 3 Tape Drive Tape sticks breaks in drive Verify that the tapes used meet ANSI standard X3B5 1 Tape Cassette 212XX 1 SCSI Pri...

Страница 301: ...LF DGS diagnostics file incorrect 27535 1 3V Lithium Backup Battery 2 ServerGuard Adapter 27554 1 Internal Temperature out of range 2 ServerGuard Adapter 27555 27556 1 ServerGuard Adapter 2 Power Supp...

Страница 302: ...POST Error Code FRU Action I999030X Hard disk reset failure Possible hard disk drive problem see Hard disk drive boot error on page 245 292 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Страница 303: ...and signal cable connections to network adapter 2 Ensure Wake On LAN feature is enabled in Setup Configuration See Setup Utility program on page 245 3 Ensure network administrator is using correct MAC...

Страница 304: ...rks correctly 1 Power Supply 2 System Board 3 LED Cables Printer problems 1 See Printer on page 232 Program loads from the hard disk with a known good diagnostics diskette in the first 3 5 inch disket...

Страница 305: ...Message Symptom FRU Action Some or all keys on the keyboard do not work 1 Keyboard 2 Keyboard Cable 3 System Board PC 300 6565 295...

Страница 306: ...Any adapters d Memory modules Before removing or replacing memory modules see System board memory on page 263 e Extended video memory f External Cache g External Cache RAM h Hard disk drive i Diskett...

Страница 307: ...Country Language identification J is for Japan only Table 9 Country Region Language Model Definition EMEA Model EMEA preload xxG North America Model US English xxU Canadian French xxF Latin America LA...

Страница 308: ...The IBM HelpCenter has information based on system serial number for identifying installed IBM options in open bay AAP models 16X Max CD ROM drive runs at a constant speed This allows for eight speed...

Страница 309: ...EIDE 9 1 GB SCSI N A 10 1 GB EIDE 10 1 GB EIDE 10 1 GB EIDE 10 1 GB EIDE Memory N A 64 MB SDRAM 64 MB 64 MB 64 MB 64 MB N A 64 MB 64 MB 64 MB 64 MB Processor 500 MHz 500 MHz 500 MHz 500 MHz 500 MHz 5...

Страница 310: ...GB EIDE 10 1 GB EIDE 10 1 GB EIDE 20 4 GB EIDE 20 4 GB EIDE Memory 128 MB 64 MB 64 MB N A N A 64 MB 64 MB 64 MB 64 MB 128 MB 128 MB Processor 533EB MHz 533EB MHz 533EB MHz 800 MHz 600EB MHz 600EB MHz...

Страница 311: ...E 20 4 GB EIDE N A 9 1 GB SCSI 13 5 GB EIDE 13 5 GB EIDE 20 4 GB EIDE 20 4 GB EIDE Memory N A 64 MB 64 MB 128 MB 128 MB N A 64 MB 64 MB 64 MB 128 MB 128 MB Processor 667 MHz 667 MHz 667 MHz 667 MHz 66...

Страница 312: ...Notes 302 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Страница 313: ...Parts Type 6565 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 PC 300 6565 303...

Страница 314: ...4 MB ECC 33L3080 13 Memory 64 MB SDRAM 33L3072 13 Memory 128 MB SDRAM 33L3074 14 System Board for 500 533B 600B processors no processor no memory 61H2533 14 System Board for 533EB 600EB and higher pro...

Страница 315: ...Scrollpoint 2 28L1865 Name Plate 6565 09K9849 Savage2 Video Card 100 2xAGP 09N5898 Savage2 Video Card 143 4xAGP 33L1618 Savage2 Video Card 143 4xAGP dongle 09N3435 Speaker Cable Assembly 01K4909 URM r...

Страница 316: ...2527 Hebrew 37L2528 Hungarian 37L2529 Italian 37L2531 Korean 28L1860 Japanese 28L1858 Latin Spanish 37L2516 Norwegian 37L2532 Polish 37L2533 Portuguese 37L2534 Romania 37L2535 Russian 37L2536 Serbian...

Страница 317: ...France 1339520 Germany 1339520 Hungary 1339520 Israel 14F0087 Italy 14F0069 Latin America 6952301 Netherlands 1339520 New Zealand 93F2365 Norway 1339520 Paraguay 36L8880 Poland 1339520 Portugal 133952...

Страница 318: ...308 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Страница 319: ...tom goes away the problem is with the device you removed General checkout 312 Module test menu and hardware configuration report 315 Keyboard 316 Printer 316 Power supply 317 20 pin main power supply...

Страница 320: ...2 Flash recovery boot block 342 Power management 343 Automatic configuration and power interface ACPI BIOS 343 Advanced Power Management 343 Automatic Hardware Power Management features 343 Setting Au...

Страница 321: ...ymptom to FRU index 360 Beep symptoms 361 No beep symptoms 362 POST error codes 364 Miscellaneous error messages 379 Undetermined problem 382 Model tables Country Region Language 383 Type Model config...

Страница 322: ...efore replacing any FRUs ensure the latest level of BIOS is installed on the system A down level BIOS might cause false errors and unnecessary replacement of the system board For more information on h...

Страница 323: ...up Utility program see Setup Utility program on page 329 2 Select Power Management from the Configuration Setup Utility program menu 3 Select APM 4 Be sure APM BIOS Mode is set to Disabled If it is no...

Страница 324: ...If the printer has incorrect responses go to Printer on page 316 If the display has problems such as jittering rolling shifting or being out of focus go to Display on page 319 314 IBM PC 300 IntelliS...

Страница 325: ...puter are highlighted on this report If an installed device is not recognized by the diagnostics program The diagnostic code for the device is not on the diagnostic diskette Run the diagnostics provid...

Страница 326: ...the cable If the problem remains or if the cable is permanently attached to the keyboard replace the keyboard If the problem remains replace the system board Printer 1 Make sure the printer is proper...

Страница 327: ...Correct the voltage selector switch setting 2 Check the following for proper installation Power Cord On Off Switch connector On Off Switch Power Supply connector System Board Power Supply connectors...

Страница 328: ...3 V dc 2 3 3 V 3 3 V dc 3 COM Ground 4 5 V 5 V dc 5 COM Ground 6 5 V 5 V dc 7 COM Ground 8 POK Power Good 9 5VSB Standby Voltage 10 12 V 12 V dc 11 3 3 V 3 3 V dc 12 12 V 12 V dc 13 COM Ground 14 PS...

Страница 329: ...een Note The location of the test margin varies with the type of display The test margin might be on the top bottom or one or both sides If you do not see any test margin on the screen replace the dis...

Страница 330: ...gram appears Note Type 6868 6878 computers default to come up quiet No beep and no memory count and checkpoint code display when no errors are detected by POST To enable Beep and memory count and chec...

Страница 331: ...its An X in an error message can be any number or letter The shorter POST errors are highlighted in the Symptom to FRU Index Some digits will represent different information for SCSI errors versus non...

Страница 332: ...PC Enhanced Memory Diagnostics and the suite of diagnostic tests provided by PC Doctor IBM PC PC Enhanced Memory Diagnostics The memory diagnostic tests determine which memory module SIMM DIMM or RIM...

Страница 333: ...single test within a test category and then press Enter This will run only that test Press Esc at any time to stop the testing process Test results N A PASSED FAILED ABORTED are displayed in the fiel...

Страница 334: ...does the following Determines if Alert On LAN is supported on the system Checks the revision ID register Verifies the EEPROM checksum Validates that a software alert can be sent Asset ID test The Asse...

Страница 335: ...command to make sure SMART functionality is active Checks the SMART RETURN STATUS command to determine if any thresholds have been exceeded If thresholds have been exceeded an error message is shown a...

Страница 336: ...sentation of completion status Provides messages that warn the user that this is a non recoverable process Important Make sure customer backs up all data before using the Quick or Full Erase function...

Страница 337: ...DIMM RIMM memory errors SIMM DIMM RIMM error messages issued by the IBM PC Enhanced Diagnostics Message Failure Found Recommended Actions 2xx 1y A memory error was detected in SIMM socket Y Replace th...

Страница 338: ...does not match expected value Reflash the BIOS Perform boot block recovery Replace the system board Test aborted by user User stopped test Restart test Note Y is the SIMM DIMM RIMM socket number Use t...

Страница 339: ...Resources Power Management To run the Setup Utility program do the following 1 Power off the computer and wait for a few seconds until all in use lights go off 2 Power on the computer 3 When the Setup...

Страница 340: ...installing software that requires a low level format When you get recurring messages from the test programs directing you to run the Low Level Format program on the hard disk As a last resort before...

Страница 341: ...arts Varies with each model see Type Model configuration tables 6868 6878 on page 384 Diskette drive Hard disk drive Keyboard Power supply Mouse Specifications Information ISO ANSI The model specifica...

Страница 342: ...h range input voltage Minimum 200 V ac Maximum 240 V ac Input kVA approximately Maximum as shipped 0 75 kVA Airflow Approximately 0 56 cubic meters minute 20 CFM Acoustical Noise Emission Values Avera...

Страница 343: ...340 BIOS levels on page 341 Flash BIOS VPD update procedure on page 342 Flash recovery boot block on page 342 Power management on page 343 Enhanced Security on page 345 Network settings on page 346 Fl...

Страница 344: ...board and install it on the new system board 5 Remove any of the following installed options on the old system board and install them on the new system board Memory modules 6 Ensure that the new syst...

Страница 345: ...password all setup and boot sequence settings and privilege access Make sure these settings are recorded before you perform this procedure If Enhanced Security is enabled Only Enhanced Security funct...

Страница 346: ...wer on password and denies access to the computer by an unauthorized user when the password is activated The computer is unusable until the password is entered and recognized by the computer Vital pro...

Страница 347: ...ven when the computer power is turned off Working with DMI and Wake on LAN technologies Alert on LAN helps to manage and monitor the hardware and software features of the computer Alert on LAN generat...

Страница 348: ...Note Disabling both AssetCare and Asset ID will disable the RF antenna testing during POST and will not cause a POST error 184 No RFID Antenna 338 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Страница 349: ...to set the drives as primary master or secondary slave Attention For drives not shown below refer to the label on the hard disk drive for the hard disk drive settings IDE hard disk drive settings 1 P...

Страница 350: ...he drive settings AUDIO IDE INTERFACE See Jumper Settings Below DC INPUT R G G L 5V G G 12V 39 40 1 2 CD ROM PD CD ROM Type Primary Master Secondary Slave 2X CD ROM FRU 06H5906 J J 4X CD ROM FRU 06H76...

Страница 351: ...y to determine the level of BIOS installed Sources for determining the latest level BIOS available 1 IBM PC Company Home Page http www ibm com pc us 2 PC PartnerInfo Technical Database CTSTIPS NSF 3 H...

Страница 352: ...ystem and recover the BIOS To perform a Flash BIOS recovery using the ROM Recover jumper 1 Power off the computer and remove the cover 2 Move the system board ROM Recover jumper to pins 2 3 Refer to S...

Страница 353: ...amaged when exposed to a reduced power state Before making energy saving selections for the monitor check the documentation supplied with the monitor to see if it supports Display Power Management Sig...

Страница 354: ...ght Arrow to change the setting 4 Select Automatic Hardware Power Management 5 Set Automatic Hardware Power Management to Enabled 6 Select values for the three levels of power management system power...

Страница 355: ...ced Security is disabled If Enhanced Security is Enabled and an administrator password is given the administrator password must be entered to use the computer If the administrator password is lost or...

Страница 356: ...ins the computer halts and you are prompted for the administrator password if you have set an administrator password The computer remains in a halted state until the administrator password is entered...

Страница 357: ...on LAN This setting is used to enable or disable the IBM developed Wake on LAN feature This feature makes it possible for the computer to be turned on remotely by a network server Remote network manag...

Страница 358: ...IMM At least one socket from each memory channel must have a RIMM memory module installed Note Both memory channels must be populated the same RIMM sockets 1 and 2 are on memory channel A RIMM sockets...

Страница 359: ...stics program to run memory tests See IBM PC Enhanced Diagnostics on page 322 Procedures to determine memory errors 1 If a memory error occurs and the system is operational run memory diagnostics 2 If...

Страница 360: ...nnectors and removal procedures for the side cover top handle bezels top and lower drive cage adapter cards support rail air baffle terminator card RIMM memory and lithium battery are on the following...

Страница 361: ...lel connector 4 Audio line in 5 Monitor connector 6 SCSI connector 7 PCI slot 5 8 PCI slot 4 9 PCI slot 3 1 PCI slot 2 11 PCI slot 1 12 AGP slot 13 microphone 14 Audio line out 15 Ethernet 16 Serial c...

Страница 362: ...over Release Tab Unlock cover from back of the system unit before removing cover Top handle cover removal Attention Do not lift handle cover too high or the tabs will break 352 IBM PC 300 IntelliStati...

Страница 363: ...Bezel removal Top drive cage removal IntelliStation 6868 6878 353...

Страница 364: ...drive cage removal Note Make sure the vibration insulation mounts are installed on the cage when installing a disk drive Adapter removal Adapter Card Retainer 354 IBM PC 300 IntelliStation Aptiva Vol...

Страница 365: ...removal Air Baffle removal Note The baffle must be installed for proper air flow to the microprocessor s Terminator card removal Note Use this same procedure to remove the processor IntelliStation 68...

Страница 366: ...y installation Notches Lithium battery removal Lithium battery installation Note Do not bend the top contact tab of the battery holder as it might not make connection with the battery 356 IBM PC 300 I...

Страница 367: ...System board layout 123 123 33 34 32 35 31 37 36 IntelliStation 6868 6878 357...

Страница 368: ...or 14 Fan connector front chassis 15 C2 security connector 16 RFID connector 17 ROM recovery jumper 18 Administrator password jumper 19 PCI 5 slot 2 Alert on LAN 21 PCI 4 slot 22 PCI 3 slot 23 Interna...

Страница 369: ...ver jumper clears CMOS and is also used for Flash update and Flash recovery boot block Processor Speed Settings Processor speed for the IntelliStation type 6868 6878 computer is fixed and is determine...

Страница 370: ...ssage first If you did not receive any error message look for a description of your error symptoms in the first part of this index Check all power supply voltages before you replace the system board S...

Страница 371: ...X 1 Memory Module 2 C RIMM not installed 3 Memory channels not same 4 System Board 1 4 4 1 Keyboard 2 System Board 1 4 X Error detected in first 64 KB of RAM 1 Memory Module 2 System Board 2 1 1 2 1 2...

Страница 372: ...short beeps during POST Video error 1 Video Adapter if installed 2 System Board Three short beeps during POST 1 See System board memory on page 348 2 System Board Continuous beep 1 System Board Repea...

Страница 373: ...Symptom Error FRU Action No beep during POST 1 See Undetermined problem on page 382 2 System Board 3 Memory Module 4 Any Adapter or Device 5 Power Cord 6 Power Supply IntelliStation 6868 6878 363...

Страница 374: ...m board interrupt failure 1 System Board 102 System board timer error 1 System Board 106 1 System Board 110 System board memory parity error 1 Memory Module 2 System Board 111 I O channel parity error...

Страница 375: ...164 POST detected a base memory or extended memory size mismatch error 1 Run Setup Check System Summary menu for memory size change See Setup Utility program on page 329 2 See System board memory on...

Страница 376: ...185 Corrupted boot sequence 1 Set configuration and reinstall the boot sequence 186 1 System Board 187 1 Clear Administration password 2 System Board 189 1 More than three password attempts were made...

Страница 377: ...Video Adapter if installed 2 System Board 601 1 Diskette Drive A 2 Diskette Drive Cable 3 System Board 602 1 Bad Diskette 2 Verify Diskette and retry 3 Diskette Drive 4 Diskette Drive Cable 5 System...

Страница 378: ...ilure 1 Run Enhanced Diagnostics 1101 1102 1106 1108 1109 1 System Board 2 Any Serial Device 1107 1 Communications Cable 2 System Board 1102 Card selected feedback error 1 Run Enhanced Diagnostics 110...

Страница 379: ...el adapter error 1 Run Enhanced Diagnostics 1406 Presence test error 1 Run Enhanced Diagnostics 14XX Not listed above Check printer before replacing system board 1 Printer 2 System Board 15XX 1 SDLC A...

Страница 380: ...ted above 1 BSC Adapter 21XX 1 SCSI Device 2 16 bit AT Fast SCSI Adapter 3 Alternate BSC Adapter 2401 2402 If screen colors change 1 Display 2401 2402 If screen colors are OK 1 System Board 2 Display...

Страница 381: ...Multiport 2 Interface Board 3 Memory Module 5600 1 Financial System Controller Adapter 5962 An IDE device other than hard drive configuration error 1 Run Configuration 2 CD ROM Drive 3 CD ROM Adapter...

Страница 382: ...03 10110 101171 1 System Board 2 Data Fax Modem 10117 Not listed above 1 Check system speaker 2 Check PSTN cable 3 External DAA if installed 4 Modem 10118 1 Run Diagnostics and verify the correct oper...

Страница 383: ...rd Drive read error 1 Run Enhanced Diagnostics 10467 Drive non fatal seek error 1 Run Enhanced Diagnostics 10468 Drive fatal seek error 1 Run Enhanced Diagnostics 10469 Drive soft error count exceeded...

Страница 384: ...ISDN Primary Rate Adapter 2 System Board 137XX 1 System Board 141XX 1 Realtime Interface Coprocessor Portmaster Adapter A 143XX 1 Japanese Display Adapter 2 System Board 14710 14711 1 System Board Vid...

Страница 385: ...e DRAM VRAM 200XX Not listed above 1 Image Adapter A Image I Adapter A 2 Memory Module DRAM VRAM 3 System Board 20101 to 20103 1 Printer Scanner Option 2 Image Adapter A 3 Memory Module DRAM VRAM 2010...

Страница 386: ...e cover are set to zero 1 Rotary Switch Circuit Board 2 Circuit Board Cable 3 Tape Drive Tape sticks breaks in drive Verify that the tapes used meet ANSI standard X3B5 1 Tape Cassette 212XX 1 SCSI Pri...

Страница 387: ...diagnostics file incorrect 27535 1 3V Lithium Backup Battery 2 ServerGuard Adapter 27554 1 Internal Temperature out of range 2 ServerGuard Adapter 27555 27556 1 ServerGuard Adapter 2 Power Supply 2755...

Страница 388: ...POST Error Code FRU Action I999030X Hard disk reset failure Possible hard disk drive problem see Hard disk drive boot error on page 329 378 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Страница 389: ...nal cable connections to network adapter 2 Ensure Wake On LAN feature is enabled in Setup Configuration See Setup Utility program on page 329 3 Ensure network administrator is using correct MAC addres...

Страница 390: ...rks correctly 1 Power Supply 2 System Board 3 LED Cables Printer problems 1 See Printer on page 316 Program loads from the hard disk with a known good diagnostics diskette in the first 3 5 inch disket...

Страница 391: ...Message Symptom FRU Action Some or all keys on the keyboard do not work 1 Keyboard 2 Keyboard Cable 3 System Board IntelliStation 6868 6878 381...

Страница 392: ...Any adapters d Memory modules Before removing or replacing memory modules see System board memory on page 348 e Extended video memory f External Cache g External Cache RAM h Hard disk drive i Diskett...

Страница 393: ...Language identification J is for Japan only Table 11 Country Region Language Model Definition EMEA Model EMEA preload xxG North America Model US English xxU Canadian French xxF Latin America LA Model...

Страница 394: ...IBM HelpCenter has information based on system serial number for identifying installed IBM options in open bay AAP models 16X Max CD ROM drive runs at a constant speed This allows for eight speed rea...

Страница 395: ...ry 2x64 MB RIMM 2x64 MB RIMM 2x64 MB RIMM 2x64 MB RIMM 2x64 MB RIMM Processor 600 MHz 600 MHz 600 MHz 600 MHz 600 MHz Table 12 Page 1 of 4 IntelliStation Type 6868 6878 Minitower Model 10X 11X 12X 13X...

Страница 396: ...IMM 2x64 MB RIMM 2x128 MB RIMM Processor 600 MHz 600 MHz 667 MHz 667 MHz 667 MHz Table 12 Page 2 of 4 IntelliStation Type 6868 6878 Minitower Model 15X 18X Open Bay 20X 21X 22X Notes 1 N A Not include...

Страница 397: ...y 2x64 MB RIMM 2x128 MB RIMM 2x128 MB RIMM N A 2x64 MB RIMM 2x128 MB RIMM Processor 667 MHz 667 MHz 667 MHz 667 MHz 733 MHz 733 MHz Table 12 Page 3 of 4 IntelliStation Type 6868 6878 Minitower Model 2...

Страница 398: ...x128 MB RIMM 2x128 MB RIMM N A 2x64 MB RIMM Processor 733 MHz 733 MHz 733 MHz 733 MHz 600 MHz Table 12 Page 4 of 4 IntelliStation Type 6868 6878 Minitower Model 32X 35X 37X 39X Open Bay 91X Notes 1 N...

Страница 399: ...Notes IntelliStation 6868 6878 389...

Страница 400: ...Parts Type 6868 6878 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 390 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Страница 401: ...rive 7 2K RPM 36L8648 16 9 1 GB LVD SCSI Hard Disk Drive 7 2K RPM 36L8763 Order either of the below 9 1 GB SCSI 10K RPM hard drives 16 9 1 GB LVD SCSI Hard Disk Drive 10K RPM 36L8767 16 9 1 GB LVD SCS...

Страница 402: ...7174 Processor Retainer Kit 33L4321 26 Power Supply 330 W 36L8849 27 Keylock Assembly 12J5102 28 Chassis Assembly with support bracket 37L2354 Cable Audio CD ROM 75H9219 Cable CD ROM IDE 01K1548 Cable...

Страница 403: ...37L2564 Hebrew 37L2565 Hungarian 37L2566 Icelandic 37L2567 Italian 37L2568 Korean 28L1905 Japanese 37L2584 Latin America Spanish 37L2553 Norwegian 37L2569 Polish 37L2570 Portuguese 37L2571 Romania 37...

Страница 404: ...Germany 1339520 Hungary 1339520 Israel 14F0087 Italy 14F0069 Latin America 6952301 Netherlands 1339520 New Zealand 93F2365 Norway 1339520 Paraguay 36L8880 Poland 1339520 Portugal 1339520 Serbia 133952...

Страница 405: ...rge sensitive devices 424 Grounding requirements 424 Miscellaneous information 425 Send us your comments 427 Do you need technical references 428 Problem determination tips 429 File updates 430 Hardwa...

Страница 406: ...translations The caution and danger safety notices in this section are provided in the following languages English Brazilian Portuguese Chinese French German Italian Korean Spanish 396 IBM PC 300 Int...

Страница 407: ...s Electrical current from power telephone and communications cables is hazardous To avoid shock hazard connect and disconnect cables as described following when installing moving or opening covers of...

Страница 408: ...ces or regulations Caution When a CD ROM drive is installed note the following Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous r...

Страница 409: ...cables can be hazardous To avoid personal injury or equipment damage disconnect the attached power cords telecommunications systems networks and modems before you open the server covers unless instruc...

Страница 410: ...car duas superf cies com potenciais el tricos diferentes A corrente el trica proveniente de cabos de alimenta o de telefone e de comunica o perigosa Para evitar choques el tricos conecte e desconecte...

Страница 411: ...idado Quando uma unidade de CD ROM estiver instalada observe o seguinte A utiliza o de controles ou ajustes ou a execu o de procedimentos diferentes daqueles especificados nesta publica o pode resulta...

Страница 412: ...e de comunica o perigosa Para evitar ferimentos pessoais ou danos aos equipamentos desconecte os cabos de alimenta o sistemas de telecomunica o redes e modems antes de abrir as tampas do servidor a m...

Страница 413: ...Related Service Information 403...

Страница 414: ...404 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Страница 415: ...Related Service Information 405...

Страница 416: ...c bles de communication ou les cordons t l phoniques et d alimentation peut tre dangereux Pour viter tout risque de choc lectrique lorsque vous installez ou que vous d placez le pr sent produit ou des...

Страница 417: ...us la r glementation en vigueur attention Si une unit de CD ROM est install e prenez connaissance des informations suivantes Pour viter tout risque d exposition au rayon laser respectez les consignes...

Страница 418: ...dangereux Pour votre s curit et celle de l quipement avant de retirer les carters du serveur mettez celui ci hors tension et d connectez ses cordons d alimentation ainsi que les c bles qui le relient...

Страница 419: ...unterschiedlichem elektrischem Potential zu vermeiden Elektrische Spannungen von Netz Telefon und Daten bertragungsleitungen sind gef hrlich Um einen Stromschlag zu vermeiden nur nach den Anweisungen...

Страница 420: ...alliert ist beachten Sie folgendes Steuer und Einstellelemente sowie Verfahren nur entsprechend den Anweisungen im vorliegenden Handbuch einsetzen Andernfalls kann gef hrliche Laserstrahlung auftreten...

Страница 421: ...n Um eine Gef hrdung des Benutzers oder Besch digung des Ger ts zu vermeiden ist der Server auszuschalten Die Verbindung zu den angeschlossenen Netzkabeln Telekommunikationssystemen Netzwerken und Mod...

Страница 422: ...l contatto con due superfici a diverso potenziale elettrico La corrente elettrica circolante nei cavi di alimentazione del telefono e di segnale pericolosa Per evitare scosse elettriche collegare e sc...

Страница 423: ...5 2 97 e successive disposizioni nazionali e locali ATTENZIONE Quando installata un unit CD ROM notare quanto segue L utilizzo di controlli regolazioni o l esecuzione di procedure non descritti nel p...

Страница 424: ...ale pericolosa Per evitare situazioni pericolose per le persone o danneggiamenti all apparecchiatura scollegare i cavi di alimentazione i sistemi di telecomunicazioni le reti e ed i modem prima di apr...

Страница 425: ...Related Service Information 415...

Страница 426: ...416 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Страница 427: ...ies con distinto potencial el ctrico La corriente el ctrica de los cables de comunicaciones tel fono y alimentaci n puede resultar peligrosa Para evitar una posible descarga siga las indicaciones de c...

Страница 428: ...Cuando instale una unidad de CD ROM tenga en cuenta la siguiente informaci n Si se llevan a cabo controles o ajustes o se utilizan m todos que no se atengan a lo aqu especificado se puede producir una...

Страница 429: ...aci n puede resultar peligrosa Para evitar posibles lesiones o da os del aparato desconecte los cables de alimentaci n los sistemas de telecomunicaciones las redes y los m dems antes de abrir las cubi...

Страница 430: ...ersonnel are not in a hazardous position Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine Keep your tool case away from walk areas so th...

Страница 431: ...ot unplug it ask the customer to power off the wall box that supplies power to the machine and to lock the wall box in the off position If you need to work on a machine that has exposed electrical cir...

Страница 432: ...wer Send another person to get medical aid Asset ID allows the computer to be scanned by various radio frequency emitting devices supplied by independent companies Asset ID is intended for use only wi...

Страница 433: ...re third wire ground continuity for 0 1 ohm or less between the external ground pin and frame ground b The power cord should be the appropriate type as specified in the parts listings c Insulation mus...

Страница 434: ...ing is insulative and retains a charge even when you are wearing a wrist strap Use the black side of a grounded work mat to provide a static free work surface The mat is especially useful when handlin...

Страница 435: ...Canadian Standards Association CSD Corrective Service Diskette DASD Direct Access Storage Device hard disk diskette DMA Direct Memory Access DRAM Dynamic Random Access Memory ECA Engineering Change An...

Страница 436: ...d Green Blue as in monitors RIPL Remote Initial Program Load ROM Read Only Memory SASD Sequential Access Storage Device Tape SCB Subsystem Control Block SCSI Small Computer Systems Interface SCSI ID S...

Страница 437: ...d then fax it to IBM HMM Survey at 919 543 8167 USA Name Phone Number 1 Do you like this manual _____ Yes _____ No 2 What would you like to see added changed or deleted in this manual 3 What is your s...

Страница 438: ...keyboards and keystrokes SCSI DMA video and more Specific Personal System 2 systems including system board connectors jumpers memory subsystems I O subsystems programming interfaces and registers and...

Страница 439: ...questions Do diagnostics fail What when where single or multiple systems Is the failure repeatable Has this configuration ever worked If it has been working what changes were made prior to it failing...

Страница 440: ...some external devices Also from the DOS command or from OS 2 Utilities use the CHKDSK command to check and repair hard disk data allocation errors Error messages generated by the software the operatin...

Страница 441: ...e between the system hardware application software and the operating system BIOS contains the instructions to operate the basic system components Keyboard Serial and parallel ports Diskette drive Hard...

Страница 442: ...ith either hardware switches or software mapping If there is a conflict in software mapping The first device to attach to an IRQ DMA I O Address or RAM location will probably function The second devic...

Страница 443: ...DMA channel before replacing any hardware components I O Address A unique I O address is assigned to each system component If multiple assignments of the same I O address occur the system will hang Us...

Страница 444: ...Customer Education Business Unit 800 999 0052 Customized Operational Services 800 237 4824 EduQuest Educational Computers 800 964 8523 End User HelpDesk Support 800 742 2493 IBM Anti Virus Services 80...

Страница 445: ...PartnerLine 800 263 2769 Parts Orders Exchange or Emergency 416 443 5808 Fax Parts Regular Orders Exchange 416 443 5755 Parts Orders Inquiries 514 938 3022 PC Co Bulletin Board Montreal 905 316 4255 P...

Страница 446: ...ly equivalent product program or service may be used instead of the IBM product program or service The evaluation and verification of operation in conjunction with other products except those expressl...

Страница 447: ...go are registered trademarks of Microsoft Corporation Other company product and service names used in this publication may be trademarks or service marks of others Aptiva Asset ID AT BookManager Busin...

Страница 448: ...438 IBM PC 300 IntelliStation Aptiva Vol 2 HMM...

Страница 449: ......

Страница 450: ...IBM Part Number 09N8610 Printed in U S A S N 4 19 2...

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