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Troubleshooting

 

MyKey

 

displays

 

a

 

number

 

of

 

messages

 

with

 

guidelines

 

for

 

troubleshooting,

 

where

 

possible,

 

as

 

follows:

 

v

   

Fatal

 

error

 

-

 

This

 

general

 

error

 

message

 

indicates

 

that

 

an

 

error

 

has

 

occurred

 

from

 

which

 

the

 

application

 

cannot

 

recover.

 

v

    

Windows

 

version

 

not

 

supported

 

-

 

This

 

message

 

is

 

displayed

 

if

 

you

 

try

 

to

 

run

 

MyKey

 

on

 

a

 

version

 

of

 

Windows

 

that

 

does

 

not

 

support

 

MyKey.

 

(See

 

“System

 

setup”

 

on

 

page

 

3-1.)

 

v

   

Large

 

fonts

 

-

 

MyKey

 

is

 

designed

 

to

 

use

 

small

 

fonts,

 

and

 

might

 

not

 

provide

 

optimal

 

display

 

viewing

 

if

 

you

 

use

 

large

 

fonts.

 

To

 

switch

 

to

 

small

 

fonts,

 

open

 

the

 

Control

 

Panel,

 

and

 

click

 

Display

 

Properties

 

 

Settings

 

 

Advanced

 

 

Font

 

Size

.

 

v

       

Unable

 

to

 

connect

 

to

 

Memory

 

Key

 

-

 

This

 

message

 

indicates

 

that

 

MyKey

 

was

 

unsuccessful

 

in

 

obtaining

 

information

 

from

 

your

 

Memory

 

Key,

 

such

 

as

 

version

 

number,

 

capacity,

 

or

 

your

 

personal

 

settings.

 

v

   

Unable

 

to

 

eject

 

Memory

 

Key

 

-

 

This

 

message

 

usually

 

indicates

 

that

 

you

 

have

 

not

 

closed

 

all

 

applications

 

or

 

files

 

on

 

your

 

Memory

 

Key

 

before

 

trying

 

to

 

remove

 

it.

 

Close

 

any

 

open

 

application

 

or

 

file,

 

and

 

then

 

try

 

again

 

to

 

remove

 

your

 

Memory

 

Key.

 

v

   

The

 

device

 

’xxx’

 

cannot

 

be

 

stopped

 

right

 

now.

 

Try

 

stopping

 

the

 

device

 

again

 

later

 

-

 

This

 

message

 

appears

 

after

 

you

 

click

 

Stop

 

in

 

the

 

Unplug

 

or

 

Eject

 

Hardware

 

window.

 

It

 

usually

 

indicates

 

that

 

you

 

have

 

not

 

closed

 

all

 

applications

 

or

 

files

 

on

 

your

 

Memory

 

Key

 

before

 

trying

 

to

 

remove

 

it.

 

Close

 

the

 

MyKey

 

application

 

and

 

try

 

again.

 

If

 

the

 

message

 

is

 

displayed

 

again,

 

close

 

all

 

open

 

applications

 

or

 

files,

 

and

 

then

 

try

 

to

 

remove

 

your

 

Memory

 

Key

 

again.

 

Note:

  

This

 

message

 

is

 

generated

 

by

 

the

 

operating

 

system,

 

not

 

the

 

MyKey

 

application,

 

and

 

is

 

relevant

 

only

 

for

 

Windows

 

XP

 

or

 

Windows

 

2000.

Frequently

 

Asked

 

Questions

 

(FAQs)

 

Q:

 

How

 

do

 

I

 

check

 

which

 

version

 

of

 

MyKey

 

I

 

am

 

using?

 

A:

 

The

 

simplest

 

way

 

is

 

to

 

right-click

 

the

 

MyKey

 

icon

 

in

 

the

 

taskbar,

 

and

 

then

 

click

 

About

.

 

Q:

 

Can

 

I

 

use

 

MyKey

 

with

 

more

 

than

 

one

 

Memory

 

Key

 

on

 

my

 

computer?

 

A:

 

Yes.

 

Q:

 

Why

 

can

 

I

 

not

 

copy

 

files

 

to

 

my

 

Memory

 

Key?

 

A:

 

Your

 

Memory

 

Key

 

might

 

be

 

write-protected,

 

or

 

you

 

might

 

not

 

have

 

enough

 

free

 

disk

 

space.

 

If

 

your

 

Memory

 

Key

 

is

 

write-protected,

 

the

 

Write

 

Protection

 

logo

 

is

 

displayed

 

on

 

the

 

LCD

 

of

 

your

 

MyKey

 

console.

 

Q:

 

How

 

can

 

I

 

restore

 

my

 

Memory

 

Key

 

console

 

after

 

I

 

close

 

it?

 

A:

 

Double-click

 

or

 

right-click

 

the

 

MyKey

 

icon

 

and

 

click

 

Show

.

   

3-12

 

IBM

 

USB

 

2.0

 

Memory

 

Keys:

 

User’s

 

Guide

Содержание 22P9230

Страница 1: ...IBM USB 2 0 Memory Keys User s Guide...

Страница 2: ......

Страница 3: ...IBM USB 2 0 Memory Keys User s Guide...

Страница 4: ...October 2004 Copyright International Business Machines Corporation 2004 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract...

Страница 5: ...g your Privacy Zone 4 3 Privacy Zone and System Suspend Hibernation 4 5 Logging out of your Privacy Zone 4 5 The Trust option 4 6 Customizing your settings 4 7 Desktop 4 7 Changing your password 4 8 C...

Страница 6: ...iv IBM USB 2 0 Memory Keys User s Guide...

Страница 7: ...ish v French v German v Italian v Japanese v Simplified Chinese v Spanish v Traditional Chinese Registering your option Thank you for purchasing this IBM product Please take a few moments to register...

Страница 8: ...vi IBM USB 2 0 Memory Keys User s Guide...

Страница 9: ...ith a functional USB port without using a diskette The Memory Key offers considerably more space than a 1 44 MB diskette for you to store text presentations spreadsheets or multimedia files This manua...

Страница 10: ...1 2 IBM USB 2 0 Memory Keys User s Guide...

Страница 11: ...le device See Chapter 6 Using IBM Memory Key Boot Utility on page 6 1 v BIOS that supports bootable USB storage devices If you are uncertain about whether the BIOS supports bootable USB devices contac...

Страница 12: ...2 2 IBM USB 2 0 Memory Keys User s Guide...

Страница 13: ...owing requirements for you to install and use MyKey v Pentium II 266 MHz v 1 7 MB free disk space on drive C v Operating system Windows 2000 or Windows XP MyKey is supported on IBM 2 0 Memory Keys If...

Страница 14: ...the bottom of your desktop next to the clock Use this icon for the easiest and fastest access to all MyKey functions To uninstall MyKey click Start All Programs MyKey IBM Uninstall MyKey IBM Customizi...

Страница 15: ...ly starts applications according to autorun instructions that are set in your Memory Key similarly to CD autorun For advanced autorun features see Additional features on page 3 11 Load with Windows Th...

Страница 16: ...lick OK to implement the language change All screen shots and text will change according to the selected language Hide Show Click Hide or Show to turn off or display the Memory Key console display Hel...

Страница 17: ...t LCD The liquid crystal display LCD shows your Memory Key total capacity and free space The free space indicator turns red when 5 or less of your total disk space is free Privacy zone indication The...

Страница 18: ...l continue to run in the taskbar Select the check box if you do not want this message to be displayed when you exit in this way To open the Memory Key console again double click the icon or select Sho...

Страница 19: ...ound To change the default sound open the MyKey Personal Sound list and use one of the following procedures v Select any of the ten sounds that are included with MyKey v Select a different sound by br...

Страница 20: ...s the My Favorites folder in your computer and the Memory Key Favorites folder on your Memory Key v My Documents This option synchronizes the My Documents folder in your computer and the Memory Key Do...

Страница 21: ...the displayed settings 3 Click Synchronize to authorize all file operations you cannot select a partial list 4 If an error message is displayed during a file operation for example the disk is full or...

Страница 22: ...lp you to categorize or organize your files for quick retrieval To create a personal folder complete the following steps 1 Click OK to confirm personal folder creation The following directories are cr...

Страница 23: ...uter MyKey runs the Memory Key autorun inf file You can disable this feature from the MyKey Settings window The MyKey autorun syntax is slightly different from and more extensive than CD autorun synta...

Страница 24: ...your Memory Key v The device xxx cannot be stopped right now Try stopping the device again later This message appears after you click Stop in the Unplug or Eject Hardware window It usually indicates...

Страница 25: ...he KeySafe II application works in administrator and non administrator modes For more information see Chapter 5 KeySafe II and MyKey in Non Admin Mode on page 5 1 For optimal performance use the Memor...

Страница 26: ...ndow a Your password required b Re enter the same password to confirm required c A hint to remind you of your password optional d Move the slide bar up or down on the Memory Key slide bar to create yo...

Страница 27: ...6 To proceed with the format operation click OK After the format operation is complete click OK again You can now login to your Privacy Zone Using your Privacy Zone To use your Privacy Zone do the fol...

Страница 28: ...our password and click OK If you have forgotten your password click Hint If you incorrectly type your password you will receive a message If you forget your password open the Hint field in the KeySafe...

Страница 29: ...you have opened from your memory key before you suspend or hibernate the system A reminder message will display Logging out of your Privacy Zone To log out of your Privacy Zone do the following 1 Save...

Страница 30: ...y at a specific workstation or if you back up your Memory Key on your computer on a regular basis To designate a workstation as a trusted computer 1 Select the Trust this computer checkbox in the KeyS...

Страница 31: ...can be customized as described below Desktop To customize your desktop do the following 1 To customize KeySafe II for your desktop click Settings from the KeySafe II Login window This opens the KeySaf...

Страница 32: ...g your password Newer versions of KeySafe II enable you to change your password with the Change Password button in the KeySafe II Settings window To use the Change Password button do the following 1 C...

Страница 33: ...password your new password your new password once to confirm it and a hint 4 Click OK to exit the dialog window Attention When you change your password without the Change Password button your Memory K...

Страница 34: ...ation FAQs Q How do I check which version of KeySafe II I am using A The simplest way is to right click the KeySafe II icon on your Memory Key and then click Properties and Version Q How do I upgrade...

Страница 35: ...means that you are currently in the Public Zone To switch to your Privacy Zone enter your password and click OK If you see a pop up window with a prompt asking you for logout confirmation from your P...

Страница 36: ...4 12 IBM USB 2 0 Memory Keys User s Guide...

Страница 37: ...nt system32 Do not use folders that might be restricted to different users such as the Desktop directory or My Documents directory 3 Launch the install SERVICE BAT file to install the service Note Onl...

Страница 38: ...5 2 IBM USB 2 0 Memory Keys User s Guide...

Страница 39: ...update v The BIOS documentation that came with your computer or BIOS update if applicable For more information on IBM computers that support booting to USB storage devices go to http www ibm com pc su...

Страница 40: ...termines the Boot or Startup Order of the disks on your desktop or mobile computer 3 Change the order to the following v Legacy diskette drive might not be applicable depending on your desktop or mobi...

Страница 41: ...90 days after the option has been withdrawn from marketing Additional support offerings including step by step installation assistance are available for a nominal fee To assist the technical support...

Страница 42: ...210 9820 French 02 210 9800 Netherlands 020 514 5770 Brazil 55 11 3889 8986 New Zealand 0800 446 149 Canada English 1 800 565 3344 French 1 800 565 3344 In Toronto 416 383 3344 Nicaragua 255 6658 Chil...

Страница 43: ...land 66 2 273 4000 Guatemala 335 8490 Turkey 00 800 446 32 041 Honduras Tegucigalpa Sand Pedro Sula 232 4222 San Pedro Sula 552 2234 United Kingdom 0 1475 555 055 India 1600 44 6666 United States 1 80...

Страница 44: ...A 4 IBM USB 2 0 Memory Keys User s Guide...

Страница 45: ...s a removed part will assume the warranty service status of the removed part Unless IBM specifies otherwise these warranties apply only in the country or region in which you purchased the Machine THES...

Страница 46: ...If your problem can be resolved with a Customer Replaceable Unit CRU e g keyboard mouse speaker memory hard disk drive IBM will ship the CRU to you for you to install If the Machine does not function...

Страница 47: ...turn to IBM for any reason You should remove all such information from the Machine prior to its return Circumstances may arise where because of a default on IBM s part or other liability you are entit...

Страница 48: ...tion The following is added after the first sentence Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the courts of the city of La Paz BRAZIL Jurisdiction...

Страница 49: ...service from IBM in Canada or the United States call 1 800 IBM SERV 426 7378 CANADA Limitation of Liability The following replaces item 1 of this section 1 damages for bodily injury including death o...

Страница 50: ...or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its the first appointed arbitrator shall be the sole arbitrator provided that the arbitrator was validl...

Страница 51: ...SPECIAL in item 3 of the fifth paragraph is deleted NEW ZEALAND What this Warranty Covers The following paragraph is added to this Section The warranties specified in this section are in addition to...

Страница 52: ...ty Service Add the following paragraph in Western Europe Andorra Austria Belgium Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein...

Страница 53: ...competent court of law in Vienna Austria Inner City 2 in Angola Bahrain Botswana Burundi Egypt Eritrea Ethiopia Ghana Jordan Kenya Kuwait Liberia Malawi Malta Mozambique Nigeria Oman Pakistan Qatar Rw...

Страница 54: ...he application of paragraph 595 1 figure 7 of the Code IBM may however institute proceedings in a competent court in the country of installation In Estonia Latvia and Lithuania all disputes arising in...

Страница 55: ...on with this Statement of Limited Warranty is limited to the compensation of only those damages and losses proved and actually arising as an immediate and direct consequence of the non fulfillment of...

Страница 56: ...ction In such instances regardless of the basis on which you are entitled to claim damages from IBM IBM is liable for no more than items 1 and 2 unchanged GERMANY What this Warranty Covers The followi...

Страница 57: ...e of occurrence of the last such Default Circumstances may arise where because of a Default you are entitled to recover damages from IBM This section sets out the extent of IBM s liability and your so...

Страница 58: ...hysical damage to your tangible property resulting from the negligence of IBM 3 IBM s entire liability for actual damages for any one Default will not in any event except as provided in items 1 and 2...

Страница 59: ...uired 1 return instructions and a container are shipped with the replacement CRU and 2 you may be charged for the replacement CRU if IBM does not receive the defective CRU within 30 days of your recei...

Страница 60: ...duct Support pages The IBM Statement of Limited Warranty is also available on this site in 29 languages To obtain warranty service contact IBM or your IBM reseller In Canada or the United States call...

Страница 61: ...Dominican Republic 1 200 1929 Singapore 65 1 800 840 9911 Ecuador 1 800 426911 option 4 Spain 91 714 7983 El Salvador 250 5696 Sweden 08 477 4420 Finland 09 459 69 60 Switzerland 058 333 0900 France...

Страница 62: ...will be directed to the nearest Authorized Service Center Should no Authorized Service Center exist in your city location or within 70 kilometers of your city or location the guarantee includes any re...

Страница 63: ...0 where you will be directed to the nearest Authorized Service Center Should no Authorized Service Center exist in your city location or within 70 kilometers of your city or location the guarantee inc...

Страница 64: ...C 2 IBM USB 2 0 Memory Keys User s Guide...

Страница 65: ...s information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication...

Страница 66: ...interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or televisio...

Страница 67: ...ysteme GmbH 70548 Stuttgart Informationen in Hinsicht EMVG Paragraph 3 Abs 2 2 Das Ger t erf llt die Schutzanforderungen nach EN 55024 1998 und EN 55022 1998 Klasse B EN 55022 Hinweis Wird dieses Ger...

Страница 68: ...re compatibilidad electromagn tica se refiere IBM no puede aceptar responsabilidad alguna si este producto deja de satisfacer dichos requisitos de protecci n como resultado de una modificaci n no reco...

Страница 69: ...Japanese statement of compliance for products less than or equal to 20 A per phase Appendix D Notices D 5...

Страница 70: ...D 6 IBM USB 2 0 Memory Keys User s Guide...

Страница 71: ......

Страница 72: ...Part Number 22P9239 Printed in USA 1P P N 22P9239...

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