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User Guide

Device troubleshooting charts

You can use the troubleshooting charts in this section to find solutions to
problems that have definite symptoms.

If you have just added new software or a new computer option and your
computer is not working, do the following before using the troubleshooting
charts:

1. Remove the software or device you just added.

2. Run the diagnostic programs to determine if your computer is running

properly. (See “Running the IBM Enhanced Diagnostics program” on page 66
for information about diagnostic programs provided with your computer.)

3. Reinstall the new software or new device.

Use the following directory to quickly locate problem categories in the
troubleshooting charts.

If you find it necessary to remove the computer cover, first read “Safety
notices” on page vii for important safety information and instructions.

Important

Содержание 2283

Страница 1: ...IBM User Guide Type 2283 Type 6274 For the latest version of this online publication go to http www ibm com pc support...

Страница 2: ...ces on page vii and Notices and Trademarks on page 75 Note First Edition August 2001 Copyright International Business Machines Corporation 2001 All rights reserved US Government Users Restricted Right...

Страница 3: ...mouse features 3 Expansion capability 3 Power 3 Security features 3 Supported operating systems 4 Software 4 IBM preinstalled software 4 Additional software 4 Access IBM 4 Chapter 2 Setting up your co...

Страница 4: ...r 24 Basics 24 Cleaning your computer and keyboard 24 Monitor and screen 24 Mouse 24 Moving your computer 26 Chapter 4 Using the IBM Setup Utility program 27 Starting and using the IBM Setup Utility p...

Страница 5: ...evice problems 63 Software problems 64 Universal Serial Bus USB problems 64 IBM Enhanced Diagnostics 64 Creating an IBM Enhanced Diagnostics diskette 65 Running the IBM Enhanced Diagnostics program 66...

Страница 6: ...vi User Guide...

Страница 7: ...orks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when in...

Страница 8: ...ue vous manipulez le pr sent produit ou des p riph riques qui lui sont raccord s reportez vous aux instructions ci dessous pour connecter et d connecter les diff rents cordons Lithium battery notice C...

Страница 9: ...sing telephone equipment always follow basic safety precautions such as Never install telephone wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specif...

Страница 10: ...ser products Elsewhere these drives are certified to conform to the requirements of the International Electrotechnical Commission IEC 825 and CENELEC EN 60 825 for Class 1 laser products When an optic...

Страница 11: ...d utilisation des commandes ainsi que les proc dures d crites L ouverture de l unit de CD ROM DVD ROM peut entra ner un risque d exposition au rayon laser Pour toute intervention faites appel du pers...

Страница 12: ...xii User Guide...

Страница 13: ...hazardous to people CAUTION A CAUTION notice is used to call attention to a situation that is potentially hazardous to people Attention An Attention notice contains important information that can help...

Страница 14: ...lpful information about your computer It can be opened by clicking the Access IBM icon or Start Access IBM on your desktop Quick Reference This hard copy publication contains information about setting...

Страница 15: ...puter features and preinstalled software Identifying your computer In most instances the best way to identify your computer is by the machine type model number The machine type model number indicates...

Страница 16: ...module DIMM sockets 133 MHz synchronous dynamic random access memory SDRAM 128 or 256 MB non parity non ECC DIMMs standard 256 MB 512 MB or 1 GB non parity non ECC DIMMs optional 2 GB maximum SDRAM s...

Страница 17: ...some models Expansion capability Two low profile PCI adapter expansion slots Six USB connectors Two DIMM sockets Parallel port Audio ports Power 160 Watt power adapter Automatic switching between rang...

Страница 18: ...software An operating system device drivers to support built in features and other support programs are included Additional software Your computer comes with a Software Selections CD that includes add...

Страница 19: ...em contact your place of purchase Selecting a location for your computer Make sure you have an adequate number of properly grounded electrical outlets for the computer and any other attached devices S...

Страница 20: ...your thighs are parallel to the floor and your feet are either flat on the floor or on a footrest When using the keyboard keep your forearms parallel to the floor and your wrists in a neutral comforta...

Страница 21: ...Your computer and monitor produce heat The computer has two fans that pull in fresh air and forces out hot air The monitor lets hot air escape through vents Blocking the air vents can cause overheati...

Страница 22: ...rear 9 and two on the top side 5 of the monitor If your computer comes with a USB keyboard and mouse plug them into the USB ports at the rear of the computer near the power cord connector These cables...

Страница 23: ...ptional devices that you might want to connect This includes connectors for PS 2 mouse 3 PS 2 keyboard 4 Ethernet 2 parallel devices 10 and modem 1 Your computer model might not have all connectors sh...

Страница 24: ...computer Go to the Quick Reference for information about how to turn on your computer and see Chapter 3 Operating and caring for your computer on page 11 Note If you suspect a problem see Chapter 6 T...

Страница 25: ...ter controls a specific function such as turning on the computer The lights are status indicators that tell you when a certain device such as the diskette drive is in use 1 Hard disk drive in use indi...

Страница 26: ...switch until the monitor brightness is increased to the desired level Device bay release button Press this button to lower the device bay for access to the optical drive To close it push upwards on t...

Страница 27: ...rform a specific function With these keys you can go directly to a file program or Internet address by pressing a button instead of having to click an icon search for the program in the Start menu or...

Страница 28: ...cess Wireless keyboard and mouse The Rapid Access Wireless keyboard and mouse operate by radio frequency RF communications with the IBM Dual Wireless Receiver that is connected to one of the USB conne...

Страница 29: ...ng for your computer 15 software utility provides status icons and help information in the lower right corner of your desktop just above the default Windows Taskbar Click help to find more information...

Страница 30: ...auto scroll mode When the mouse is in auto scroll mode the movement of the mouse controls the scrolling direction and speed To exit from the auto scroll mode click any of the mouse buttons 3 Context m...

Страница 31: ...the optical drive The optical drive is located in a drop down device bay To lower the device bay for access to the optical drive press the device bay release button 1 To close the device bay push upwa...

Страница 32: ...sive dust Excessive vibration or sudden shock An inclined surface Direct sunlight Do not insert any object other than a disc into the drive Before moving the computer remove the disc from the drive Ha...

Страница 33: ...he tray is closed the indicator light on the front of the drive will activate to indicate that the drive is in use To remove a disc 1 Press the device bay release button to lower the device bay See Ac...

Страница 34: ...th instructions for installing the device drivers are provided on the Product Recovery Program located on the hard disk drive If your computer has IBM preinstalled software video device drivers have a...

Страница 35: ...with your operating system Refer to your operating system documentation for information and instructions Note If you experience interference or speaker feedback while recording try reducing the microp...

Страница 36: ...n four seconds while the computer is on To bring the computer out of Standby mode press the computer power button for less than four seconds An incoming modem ring while the computer is in Standby mod...

Страница 37: ...eter unauthorized use of your computer you can lock the keyboard To restrict access to components inside the computer you can lock the computer cover some models only Locking the cover Some models com...

Страница 38: ...by grasping the plug not the cord Cleaning your computer and keyboard It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble free operation CAUTION Be sur...

Страница 39: ...ow Note Some mice have lock and unlock symbols to indicate how far you need to rotate the retainer 4 Place your hand over the retainer and turn the mouse right side up The retainer and ball will drop...

Страница 40: ...wer cords from electrical outlets 4 Disconnect communication cables such as modem or network cables from the phone line or network first and then disconnect the other ends of cables from the computer...

Страница 41: ...If your computer is already on when you start this procedure you must shut down the operating system turn off the computer wait a few seconds until all in use lights go off and restart the computer 2...

Страница 42: ...rogram so that your computer will function properly In the program menus the information you can change is enclosed in brackets like these You cannot change information that is not enclosed in bracket...

Страница 43: ...decide to set either one read the following sections User password The user password feature deters unauthorized persons from gaining access to your computer Use these arrow keys to move among menu it...

Страница 44: ...must be set 1 Start the IBM Setup Utility program see Starting and using the IBM Setup Utility program on page 27 2 From the IBM Setup Utility program menu select System Security and press Enter Press...

Страница 45: ...startup sequence for when your computer is turned on from the power button than for when it is turned on automatically such as over a LAN or by a timer The program is used to select the IBM Setup Uti...

Страница 46: ...32 User Guide...

Страница 47: ...he option until you are instructed to do so When you handle options and other computer components take these precautions to avoid static electricity damage Limit your movement Movement can cause stati...

Страница 48: ...initial settings ConfigSafe is a part of the preinstalled software in your computer For more information use the ConfigSafe help system Available options For the latest information about available opt...

Страница 49: ...wo 19 Touch panel signal connector 5 Audio line in connector 20 USB parallel port connector 6 Audio line out connector 21 Optical hard disk drive connector 7 Microphone connector 22 CMOS clear jumper...

Страница 50: ...Handling static sensitive devices on page 33 4 Turn off all attached external devices and turn off the computer 5 Unplug the computer power cord from the electrical outlet 6 Unplug the power cords fo...

Страница 51: ...ng 1 Disconnect all cables attached to your computer See Disconnecting cables on page 36 2 Place the computer on a padded surface in the position shown in the following illustration Attention Be sure...

Страница 52: ...ny available PCI expansion slot These adapters must not exceed 16 9 cm 6 66 inches in length and 5 15 cm 2 04 inches in height To install an adapter do the following 1 Remove the rear cover See Removi...

Страница 53: ...computer cover See Removing the rear cover on page 37 2 Disconnect the power cable and signal cable from the hard disk drive 1 then push connectors down through the opening in the hardfile bracket 3...

Страница 54: ...the following 1 Remove the rear computer cover See Removing the rear cover on page 37 2 Remove the hard disk drive See Removing the hard disk drive on page 39 3 Locate the DIMM sockets on the system...

Страница 55: ...new DIMM over the socket making sure that the notches in the DIMM are aligned with the tabs on the socket Push the DIMM straight down into the connector until the retaining clips close 6 Replace the h...

Страница 56: ...he device bay See Accessing the optical drive on page 17 2 Press down and slide out the back cover 1 then press down and slide out the optical drive top cover 2 3 Disconnect the power cable and signal...

Страница 57: ...not identify a hardware problem and have not made a user error you might have a software problem If you suspect that you have a software problem and your computer comes with IBM preinstalled software...

Страница 58: ...testing is required Go to Running the IBM Enhanced Diagnostics program on page 66 and run the diagnostic programs If you are unable to run the diagnostic programs or if the diagnostic programs do not...

Страница 59: ...cted the correct settings Power on self test POST Each time you turn on your computer it automatically performs a series of tests that check the basic operation of the base computer This series of tes...

Страница 60: ...ation occurred Go to Starting and using the IBM Setup Utility program on page 27 and follow the instructions to load the Default Settings If the problem persists have the computer serviced 163 Clock n...

Страница 61: ...stic program for the hard disk drive and IDE devices 2 If the problem persists have the computer serviced 18xx A PCI adapter has requested an unavailable resource Go to Starting and using the IBM Setu...

Страница 62: ...re or device you just added 2 Run the diagnostic programs to determine if your computer is running properly See Running the IBM Enhanced Diagnostics program on page 66 for information about diagnostic...

Страница 63: ...cess III keyboard Rapid Access IIIe Keyboard problems on page 55 Rapid Access Wireless keyboard Rapid Access Wireless Keyboard problems on page 56 ScrollPoint III mouse ScrollPoint III Mouse problems...

Страница 64: ...If these actions do not correct the problem run the diagnostic programs see Running the IBM Enhanced Diagnostics program on page 66 If you need technical assistance see Chapter 7 Getting information h...

Страница 65: ...eed technical assistance see Chapter 7 Getting information help and service on page 69 A CD disc does not work Verify that the disc is inserted correctly with its label up Make sure that the disc you...

Страница 66: ...ce is clean and not scratched 3 Check all cable connections to and from the speakers 4 Select a different audio track If you need technical assistance see Chapter 7 Getting information help and servic...

Страница 67: ...mputer serviced Unreadable characters Have the computer serviced The monitor works when you turn on the computer but goes blank after some period of computer inactivity The computer is probably set fo...

Страница 68: ...les and cords are securely connected to the computer and attached devices 2 When the computer is turned on the fan grill is not blocked there is airflow around the grill and the fans are working If ai...

Страница 69: ...apid Access buttons are the only keys that are not working you might have these buttons disabled or not assigned to a function Use the help system in the Rapid Access Customization Keyboard program to...

Страница 70: ...these buttons disabled or not assigned to a function Use the help system in the Rapid Access Customization Keyboard program to help diagnose problems with Rapid Access Buttons To access the program a...

Страница 71: ...or pointing device cable is securely attached to the proper connector on the computer Depending on the type of mouse you have the mouse cable will connect to either the USB or PS 2 mouse connector To...

Страница 72: ...the problem have the computer serviced The advanced mouse functions scroll stick do not work Reload the mouse driver from the CD or from c IBMTOOLS DRIVER Poor mouse performance cursor skips 1 Clean...

Страница 73: ...r computer See Installing memory on page 40 2 The DIMMs are properly installed and securely connected 3 If you added or removed memory you saved the new configuration before exiting from the IBM Setup...

Страница 74: ...uch as an asymmetric digital subscriber line ADSL adapter or home networking adapter refer to the documentation for those devices to ensure the cords are properly connected 2 Make sure no one is using...

Страница 75: ...ing 3 Make sure you are calling the correct number and that you are using the correct communications settings For additional help refer to the documentation for your communications software 4 Make sur...

Страница 76: ...ct a modem type of Other you must include the proper modem initialization string For most programs the initialization string AT F will work Baud rate 115200 Kbps or the maximum setting offered by your...

Страница 77: ...adapter as well as the documentation for any other installed adapters to determine the resources required for each adapter 6 You updated the configuration information in the IBM Setup Utility program...

Страница 78: ...re related Symptom Action Software does not work as expected To determine if problems are caused by installed software verify that 1 Your computer has the minimum memory requirements needed to use the...

Страница 79: ...irectory where the file was downloaded 6 Insert a blank high capacity diskette into the diskette drive A 7 Type the following and press Enter filename a where filename is the name of the file you down...

Страница 80: ...plays for only a few seconds Wait for the product recovery menu to display 4 Depending on your operating system you might be prompted to select a system setting If no prompt displays go to the next st...

Страница 81: ...the computer See Lithium battery notice on page viii To change the battery do the following 1 Turn off the computer and all attached devices 2 Remove the rear cover See Removing the rear cover on page...

Страница 82: ...me after battery replacement an error message might be displayed This is normal after the battery is replaced 6 Turn on the computer and all attached devices 7 Use the IBM Setup Utility program to set...

Страница 83: ...sonal Computing home page is http www ibm com pc You can find support information for your IBM products including supported options at http www ibm com pc support If you select Profile from the suppor...

Страница 84: ...access these pages go to http www ibm com pc support and follow the instructions Calling for service If you have tried to correct the problem yourself and still need help during the warranty period yo...

Страница 85: ...In the U K these services are available Monday through Friday from 9 00 a m to 6 00 p m Note Response time will vary depending on the number and complexity of incoming calls If possible be at your com...

Страница 86: ...onored virtually worldwide wherever IBM or IBM resellers sell and service IBM products Country Telephone number Austria sterreich 01 24 592 5901 Belgium Dutch Belgie 02 210 9820 Belgium French Belgiqu...

Страница 87: ...ite at http www ibm com services its For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product refer to the Microsoft Prod...

Страница 88: ...74 User Guide...

Страница 89: ...any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A The following paragraph does not apply...

Страница 90: ...th them IBM cannot take responsibility for the date data processing capabilities of non IBM products even if those products are preinstalled or otherwise distributed by IBM You should contact the vend...

Страница 91: ...6 display monitor problems 53 DVD ROM drive 52 E electrical outlets and cable lengths 7 Ethernet connections 8 expansion capability 3 G general problems 53 glare and lighting 6 graphics subsystem 2 H...

Страница 92: ...keyboard 13 Rapid Access Wireless Keyboard 13 rear cover removing 37 removing hard disk drive 39 42 rear cover 37 removing a CD or DVD 19 S safety information vii ScrollPoint III mouse 16 ScrollPoint...

Страница 93: ...Index 79 volume 20 W wireless keyboard 8 14 mouse 8 14 receiver 8 14...

Страница 94: ...80 User Guide...

Страница 95: ...Part Number 23P1170 Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber 23P1170 23P1170...

Страница 96: ...IBM...

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