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Appendix A. Help and service information

This section contains information on how to obtain online and telephone technical
support.

Online technical support

Online technical support is available during the life of your product. Online assistance
can be obtained through the Personal Computing Support Web site and the IBM
Automated Fax System.

During the warranty period, assistance for replacement or exchange of defective
components is available. In addition, if your IBM option is installed in an IBM
computer, you might be entitled to service at your location. Your technical support
representative can help you determine the best alternative.

Online technical support

IBM Personal Computing Support Web Site

http://www.ibm.com/pc/support

IBM Automated Fax System

1-800-426-3395 (U.S. and Canada)

Telephone technical support

Marketing, installation, and configuration support through the HelpCenter will be
withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option has
been withdrawn from marketing. Additional support offerings, including step-by-step
installation assistance, are available for a nominal fee.

To assist the technical support representative, have available as much of the following
information as possible:

1. Option name
2. Option number

3. Proof of purchase
4. Computer manufacturer, model, serial number (if IBM), and manual
5. Exact wording of the error message (if any)
6. Description of the problem
7. Hardware and software configuration information for your system

If possible, be at your computer. Your technical support representative might want to
walk you through the problem during the call.

For the support telephone number and support hours by country, refer to the following
table or to the enclosed technical support insert. If the number is not provided, contact
your IBM reseller or IBM marketing representative. Response time may vary depending
on the number and nature of the calls received.

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Copyright IBM Corp. 2000

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Содержание 10/100 Ethernet Mini-PCI Adapter

Страница 1: ...IBM 10 100 EtherJet Mini PCI Adapter with 56K Modem User s Guide ...

Страница 2: ...tallerer dette produkt Ennen kuin asennat tämän tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Lees voordat u dit product installeert eerst de veiligheidsvoorschriften Les sikkerhetsinformas...

Страница 3: ...leia as Informações sobre Segurança Pred inštaláciou tohto zariadenia si pečítaje Bezpečnostné predpisy Antes de instalar este producto lea la información de seguridad Läs säkerhetsinformationen innan du installerar den här produkten ...

Страница 4: ......

Страница 5: ...Note Before using this information and the product it supports be sure to read the information under Appendix B Product warranties and notices on page 30 ...

Страница 6: ......

Страница 7: ...A Help and service information 28 Online technical support 28 Telephone technical support 28 Appendix B Product warranties and notices 30 Notices 37 Trademarks 37 Appendix C Regulatory Agency Notices 38 FCC Regulations Part 15 38 FCC Rules and Regulations Part 15 38 FCC Regulations Part 68 41 Canadian Department of Communications 42 European Community CE Mark 43 Compliance Notice 44 New Zealand Te...

Страница 8: ...our feedback is valuable to us in developing products and services that are important to you as well as in developing better ways to communicate with you Register your option on the IBM Web site at http www ibm com pc register IBM will send you information and updates on your registered product unless you indicate on the Web site questionnaire that you do not want to receive further information vi...

Страница 9: ...to two parts Part 1 Installation and usage guide This section contains the product description installation instructions and usage information Part 2 Appendixes This section contains help and service information the product warranties and notices Note The illustrations in this manual might be slightly different from your hardware Copyright IBM Corp 2000 ix ...

Страница 10: ...x ...

Страница 11: ...r a LAN and for a modem The device drivers are as follows For the LAN Intel PRO 100 Mini PCI For the modem Xircom MPCI Modem 56 WinGlobal When you set up a modem or a network select one of them in the Device Manager Modem properties or Network properties window To use these features you need to install each driver in your computer after you install the Combo card This book has sections on installi...

Страница 12: ...tegory 5 twisted pair Ethernet TPE wiring One pair is for transmission the other for reception Segment lengths are limited to 100 meters with 100BASE TX for signal timing reasons This complies with the EIA 568 wiring standard Installing the driver The installation of the driver is specific to your operating system Go to the appropriate section To install device drivers for Microsoft Windows 95 see...

Страница 13: ...ed and the protocols are bound Check the Device Properties list for trouble indicators if there is trouble an X or symbol appears beside the icon Ask your LAN administrator whether you need to install additional networking software If the problem persists go to Troubleshooting on page 7 For Windows 95 OSR2 1 or OSR2 5 Have your Windows 95 CD or diskettes available you will need them during the ins...

Страница 14: ...nistrator whether you need to install additional networking software If the problem persists go to Troubleshooting on page 7 For Windows 98 To install the driver do as follows 1 Start Windows 98 The Add New Hardware Wizard dialog box for the PCI Ethernet Controller appears 2 Click Next 3 Insert the drivers CD ROM 4 Select Search for the best driver for your driver 5 Click Next 6 Select Specify a l...

Страница 15: ... Wizard appears 2 Click Next 3 Select Search for a suitable driver for my device recommended and click Next 4 Select Specify a location and click Next 5 When prompted insert the drivers CD ROM 6 Specify x ETHERNET where x is the drive letter of the CD ROM drive and click OK 7 Follow the instructions on the screen 8 When you are prompted restart your system For Windows NT To install the driver do a...

Страница 16: ...re using the drivers that are on the driver CD shipped with the Combo card Make sure that the driver is loaded and the protocols are bound Check the Settings in the Control Panel s Network Bindings dialog box Check the Windows NT Event Viewer for error messages If you are attaching to a NetWare network check your frame type and verify that NetWare client or server software has been installed Ask y...

Страница 17: ...make sure that the switch port is also configured for full duplex Setting the wrong duplex mode can degrade performance cause data loss or result in lost connections The connection fails or errors occur At 100 Mbps use Category 5 wiring and make sure that the network cable is securely attached At 100 Mbps connect to a 100BASE TX hub switch not 100BASE T4 Make sure that the duplex mode setting on t...

Страница 18: ...ach packet is tagged with four additional bytes which increase its size and indicate its priority from 0 low to 7 high This process is called priority packet tagging or traffic class expediting It enables the adapter working with the switches and routers in the network to send packets with higher priorities first To use priority packet tagging your network infrastructure specifically the routing d...

Страница 19: ...5 Adaptive Technology Recommended value On This parameter either enables or disables the Adaptive Technology performance enhancement feature To enable the feature click ON To disable the feature click OFF To minimize CPU use for better system performance leave this parameter ON Adaptive Transmit Threshold Recommended value 16 Specifies the number of bytes before the adapter empties its internal tr...

Страница 20: ...rk address type a 12 digit hexadecimal number in this box The address entered should be in the range of 000000000000 FFFFFFFFFFFF Exceptions Do not use a multicast address LSB of the high byte 1 For example in the address 0X123456789AB X cannot be an odd number A value of 000000000000 will default to the address set at the factory PCI Bus Efficiency When enabled this option causes all transmit pac...

Страница 21: ...oritized at the host or entry point of the network network devices can base forwarding decisions on priority information defined in the packet Priority Packet prioritizes traffic on the basis of priority filters parameters you assign to be applied to outgoing transmit packets Using the Priority Filter Wizard you can set up predefined or custom priority filters on the basis of node MAC address Ethe...

Страница 22: ...ces put together as a LAN regardless of their physical grouping or collision domains If you use the VLAN the following is required Windows NT 4 0 with Service Pack 4 0 or later or Service Pack 3 0 and the NDIS driver hotfix from Microsoft When a VLAN is used a user see and access only specified network segments This improves network performance and improves network security VLANs offer the ability...

Страница 23: ...Mode by pressing the Esc key while the IBM ThinkPad logo screen is being displayed the Boot Agent executes and displays the following message version number may change To initialize the Intel Boot Agent Version 2 6 press Ctrl S to enter into the Setup Program By default this message displays for 2 seconds and then the adapter attempts to boot the system from a local drive If the attempt fails the ...

Страница 24: ...S to enter the Setup Program will be displayed when the system is booted Setup Message Enable default The message Initializing Intel Boot Agent Version 2 6 Press Ctrl S to enter the Setup program will be displayed when the system is booted in Diagnostic POST mode Disable Only the message Initializing Intel Boot Agent Version 2 6 will appear However you can still enter the setup program by entering...

Страница 25: ...m Select Xircom MPCI Modem 56 WinGlobal Note When you reinstall the Mini PCI reinstall the drivers too Using the modem abroad This section provides the information for using the modem outside of your country For the list of the regions of support the use of the Combo card see the online information on your computer Setting up the dialing properties When you use the Combo card outside of the countr...

Страница 26: ...ws NT 4 0 the Windows NT 4 0 Event Viewer shows an error message If these items are OK do the following 1 Click Start 2 Move the cursor to Settings and click Control Panel 3 Double click Modem 4 Click Properties 5 Click the Connection tab 6 Clear the Wait for dial tone before dialing check box 7 Click Advanced 8 Clear the Use error control check box 9 Select the Use flow control check box and make...

Страница 27: ... Selects BELL 212A 1200 bps defaults B2 Unselects V23 reverse channel same as B3 B3 Unselects V23 reverse channel same as B2 B15 Selects ITU CCITT V 21mode 300 bps B16 Selects BELL 103J mode 300 bps Cn Carrier control C0 Transmit carrier always off C1 Normal transmit carrier switching Dn Dial command Dial a telephone number n n 0 9 A D automatically You can also assign the following s L Redials th...

Страница 28: ...tibility I9 Specifies country ID in English I11 Displays connection information L Monitor speaker volume Sets speaker volume L0 Selects low volume L1 Selects low volume L2 Selects medium volume default L3 Selects high volume M Monitor speaker mode Controls speaker mode M0 The speaker is off M1 The speaker is on until the modem detect the carrier signal default M2 The speaker is always on when mode...

Страница 29: ... Enable default X5 Enable Enable Enable X6 Enable Enable Enable X7 Disable Enable Enable Y Long space disconnect Long space disconnect is always disabled Y0 Disable long space disconnect default Y1 Enable long space disconnect NOT SUPPORTED Z Reset and recall stored profile B V 32 auto retrain This modem always auto retrains B0 Disable V 32 auto retrain NOT SUPPORTED B1 Enable V 32 auto retrain de...

Страница 30: ...r control protocol is not established the modem will fall back according to the current user setting in S36 Q9 V 42 or MNP error control mode If neither error control protocol is established the modem will fall back according to the current user setting in S36 S Data set ready DSR option This command selects DSR action S0 DSR always ON default S1 DSR comes on when a connection is established and g...

Страница 31: ...command state during a data connection and the B is received in order to send a break to the remote modem K0 Clear data buffers and send break to remote modem K1 Clear data buffers and send break to remote modem same as 0 K2 Send break to remote modem immediately K3 Send break to remote modem immediately same as 2 K4 Send break to remote modem in sequence with data K5 Send break to remote modem in...

Страница 32: ...rol characters locally default X1 Modem passes XON XOFF flow control characters B View numbers in blacklist Displays the numbers for which the last call attempted in the passed two hours failed C Data compression control C0 V 42bis MNP5 disabled No data compression C1 V 42bis MNP5 enabled Data compression enabled default E Automatic rate change E0 Disable fallback or fall forward E1 Enable fallbac...

Страница 33: ...tus Only bit 2 and bit 6 are used Bit 3 Result codes Vn 0 Numeric V0 1 Verbose V1 Bit 6 Pulse dial PPS selection Pn 0 10 PPS p0 p1 1 20 PPS p2 S21 V 24 General Bit Mapped Options Status Only bits 3 4 and 5 are used Bits 3 4 DTR behavior Dn 0 D0 selected 1 D1 selected 2 D2 selected 3 D3 selected Bit 5 DCD behavior Cn 0 C0 selected 1 C1 selected S22 Results Bit Mapped Options Status Only bits 4 5 an...

Страница 34: ...bit s 13 19200 bit s 14 21600 bit s 15 24000 bit s 16 26400 bit s 17 28800 bit s 18 31200 bit s 19 33600 bit s S38 K56flex Downstream Rate 0 Disable K56flex 1 Automatic rate selection 2 32 kbit s 3 34 kbit s 4 36 kbit s 5 38 kbit s 6 40 kbit s 7 42 kbit s 8 44 kbit s 9 46 kbit s 10 48 kbit s 11 50 kbit s 12 52 kbit s 13 54 kbit s 14 56 kbit s S42 Auto Rate This command is used for testing and debu...

Страница 35: ...is of its country ID Modem Messages Result Code Numeric Description OK 0 Command executed CONNECT 1 Modem connected to line RING 2 A ring signal has been detected NO CARRIER 3 Modem lost carrier signal or does not detect carrier signal or does not detect answer tone ERROR 4 Invalid command CONNECT 1200EC 5 Connection at 1200 bit s NO DIALTONE 6 No dial tone detected BUSY 7 Busy signal detected NO ...

Страница 36: ...ex mode or V 90 CONNECT 34000 EC 71 Connection at 34000 bit s K56flex mode CONNECT 36000 EC 72 Connection at 36000 bit s K56flex mode or V 90 CONNECT 38000 EC 73 Connection at 38000 bit s K56flex mode CONNECT 40000 EC 74 Connection at 40000 bit s K56flex mode or V 90 CONNECT 42000 EC 75 Connection at 42000 bit s K56flex mode CONNECT 44000 EC 76 Connection at 44000 bit s K56flex mode or V 90 CONNEC...

Страница 37: ...ode CONNECT 42666 EC 108 Connection at 42666 bit s V 90 mode CONNECT 45333 EC 109 Connection at 45333 bit s V 90 mode CONNECT 46666 EC 110 Connection at 46666 bit s V 90 mode CONNECT 49333 EC 111 Connection at 49333 bit s V 90 mode CONNECT 50666 EC 112 Connection at 50666 bit s V 90 mode CONNECT 53333 EC 113 Connection at 53333 bit s V 90 mode CONNECT 54666 EC 114 Connection at 54666 bit s V 90 mo...

Страница 38: ...h the HelpCenter will be withdrawn or made available for a fee at IBM s discretion 90 days after the option has been withdrawn from marketing Additional support offerings including step by step installation assistance are available for a nominal fee To assist the technical support representative have available as much of the following information as possible 1 Option name 2 Option number 3 Proof o...

Страница 39: ...Support 24 hours a day 7 days a week Canada Toronto only 416 383 3344 Canada all other 1 800 565 3344 U S A Puerto Rico 1 800 772 2227 Appendix A Help and service information 29 ...

Страница 40: ... Contact your place of purchase for warranty service information Some IBM Machines are eligible for on site warranty service depending on the country where service is performed The IBM warranty for machines IBM warrants that each Machine 1 is free from defects in materials and workmanship and 2 conforms to IBM s Official Published Specifications The warranty period for a Machine is a specified fix...

Страница 41: ...s the warranty service status of the replaced item Any feature conversion or upgrade IBM or your reseller services must be installed on a Machine which is 1 for certain Machines the designated serial numbered Machine and 2 at an engineering change level compatible with the feature conversion or upgrade Many features conversions or upgrades involve the removal of parts and their return to IBM A par...

Страница 42: ...an IBM machine its features conversions upgrades elements or accessories or any combination of them The term Machine does not include any software programs whether pre loaded with the Machine installed subsequently or otherwise Unless IBM specifies otherwise the following warranties apply only in the country where you acquire the Machine Nothing in this Statement of Warranty affects any statutory ...

Страница 43: ... When warranty service involves the exchange of a Machine or part the item IBM or your reseller replaces becomes its property and the replacement becomes yours You represent that all removed items are genuine and unaltered The replacement may not be new but will be in good working order and at least functionally equivalent to the item replaced The replacement assumes the warranty service status of...

Страница 44: ... SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU Part 2 Worldwide Country Unique Terms ASIA PACIFIC AUSTRALIA The IBM warranty for machines The following paragraph is added to this Section The warranties specified in this Section are in addition to any rights you may have under the Trade Practices Act 1974 or other legislation and are only limited to the extent permitted by the applicabl...

Страница 45: ... in which the warranty service is being provided However the laws of Austria govern this Statement if the warranty service is provided in Albania Armenia Belarus Bosnia and Herzegovina Bulgaria Croatia Czech Republic Federal Republic of Yugoslavia Georgia Hungary Kazakhstan Kirghizia Former Yugoslav Republic of Macedonia FYROM Moldova Poland Romania Russia Slovak Republic Slovenia and Ukraine The ...

Страница 46: ...on performance by IBM pursuant to or in any way related to the subject matter of this Statement of Warranty IBM s liability will be limited to the total amount you paid for the Machine that is the subject of the claim Applicability of suppliers and resellers unchanged The following replaces the second paragraph of this Section Unless otherwise provided by mandatory law IBM and your reseller are no...

Страница 47: ...ce may be used instead of the IBM product program or service The evaluation and verification of operation in conjunction with other products except those expressly designated by IBM are the responsibility of the user IBM may have patents or pending patent applications covering subject matter in this document The furnishing of this document does not give you any license to these patents You can sen...

Страница 48: ...s maintained by Xircom continue to reflect that units being produced under this Declaration of Conformity within the variation that can be expected due to quantity production and tested on a statistical basis continue to comply with the applicable technical standards Authorized Signature R W Bass Vice President Operations Xircom Inc 2300 Corporate Center Drive Thousand Oaks California 91320 U S A ...

Страница 49: ...or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications to the digital device not expressly approved by Xircom Inc could void the user s authority to operate the e...

Страница 50: ...to satisfy the protection requirements resulting from a non recommended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class B equipment were derived for typical residential environments to provide r...

Страница 51: ...ur authority to operate the modem over a public telephone network 4 If requested you must be prepared to provide the telephone company with the following information Equipment Manufacturer Xircom Inc 2300 Corporate Center Drive Thousand Oaks CA 91320 1420 U S A Model MPCI3A56G 100 FCC Registration Number See the unit labeling Ringer Equivalency Number 1 0 B This equipment complies with Part 68 of ...

Страница 52: ...he sending machine or such business other entity or individual The telephone number provided may not be a 900 number or any other for which charges exceeds local or long distance transmission charges In order to program this information into your fax software you should refer to the manual of the Fax software being used Canadian Department of Communications Industry Canada IC Notice This digital a...

Страница 53: ...on to the public switched network PSTN This declaration is based upon compliance of the product to the following standards EN 60950 1992 w A1 2 3 4 11 Product Safety EN 55022 C I S P R 22 Class B RF Emissions Control EN 50082 1 IEC 801 2 3 4 Immunity to Electromagnetic Disturbances CTR21 TBR21 pan European PSTN Xircom Inc also declares its awareness of the Advisory Notes contained in E T S I Guide...

Страница 54: ...es General The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermi...

Страница 55: ...reduce the risk of fire use only No 26 AWG or larger telecommunication line cord Francais ATTENTION Pour réduire le risque d incendie utiliser uniquement des conducteurs de telecommunications 26 AWG ou de section supérieure Germany The MPCI3A56G 100 is designed only for connection to the analogue public switched telephone network PSTN Please connect the cable from the MPCI3A56G 100 with the wired ...

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