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2 What can I do if my Ethernet connection does not
work properly?
A.
Make sure the RJ45 cable connect with the router.
B.
Ensure that the setting on your Network Interface Card adapter is “Enabled”.
C.
If settings are correct, ensure that you are not using a crossover Ethernet cable, not all
Network Interface Cards are MDI/MDIX compatible, and use a patch cable is
recommended.
D.
If the connection still doesn’t work properly, then you can reset it to default.
3 Problems with 3G connection?
A. What can I do if the 3G connection is failed by Auto detection?
Maybe the device can’t recognize your ISP automatically. Please select “Manual” mode,
and filling in dial-up settings manually.
B. What can I do if my country and ISP are not in the list?
Please choose “Others” item from the list, and filling in dial-up settings manually.
C. What can I do if my 3G connection is failed even the dongle is plugged?
Please check the following items:
I.
Make sure you have inserted a validated SIM card in the 3G data card, and the
subscription from ISP is still available
II.
If you activate PIN code check feature in SIM card, making sure the PIN code you
fill in dial-up page is correct
III.
Checking with your ISP to see all dial-up settings are correct
IV. Make sure 3G signal from your ISP is available in your environment
D. What can I do if my router can’t recognize my 3G data card even it is
plugged?
There might be compatibility issue with some certain 3G cards. Please check the latest
compatibility list to see if your 3G card is already supported.
E.
What should I insert in APN, PIN Code, Account, Password, Primary DNS,
and Secondary DNS?
The device will show this information after you choose country and Telcom. You can
also check these values with your ISP.
F.
Which 3G network should I select?
It depends on what service your ISP provide. Please check your ISP to know this
information.
G. Why my 3G connection is keep dropping?
Please check 3G signal strength from your ISP in your environment is above middle
level.
