Sympton
Possible Cause
Solution
Pictures shown on the
PC are offset, do not cover the entire screen, go beyond
the screen, or are blurred
1. Improper adjustment
2. Wrong display mode
1. Use the auto adjustment function
2. Enter “PC Screen Adjustment”
to adjust the horizontal or vertical
position
3. Use the recommended mode
Short remote control distance, malfunction of remote
control
1. The remote receiver of the product is blocked by some
object
2. Battery level of the remote control is low
1. Move the object to avoid blocking
the remote receiver
2. Replace the battery
A link cannot be accessed via the browser
1. Wrong network parameter configuration
2. Improper network connection
3. Network service is not activated
1. Ask the network administrator for
available network IP addresses and
other parameters
2. Check if the network connection
cable is properly connected
Video gets seriously stuck when played online
1. Network bandwidth is low
2. Several movies are buffered or other content is down-
loaded simultaneously
3. Several PCs share the same network
1. Upgrade your network bandwidth
to a higher one
2. Try replacement with other
VOD addresses to obtain better
resources
The product gets stuck, crashes or cannot be operated
1. Too many programs are running
2. Normal operation of the product is disturbed by exter-
nal environment (e.g., lightning, static electricity)
Disconnect the product from power
supply; wait for 1-2min and recon-
nect power supply; then restart the
product
Troubleshooting