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ICE Inc warrants that all of its products will be free from defects in material and workmanship.
When placing a warranty request, please be prepared to provide the following information:
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Serial Number of Game or Bill of Sale
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Machine Type
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A Detailed Description of the Equipment Fault Symptoms
ICE product, including Cromptons, Sam’s Billiards, Uniana and Bell Fruit is warranted as follows:
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180 days on the Main PCB and Computers
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90 days on all other components (i.e. DBV’s, Ticket Dispensers, etc)
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30 days on repaired items
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3 years on all Crane Harnessing
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9 Months on Printers
DKS cashless systems offer a 3-year warranty on all components.
ICE Inc shall not be obligated to furnish a warranty request under the following conditions:
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Equipment has been subjected to unwarranted stress through abuse or neglect
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Equipment has been damaged as a result of arbitrary repair/modification attempts
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Equipment that has failed through normal wear and tear
ICE Inc will assume no liability whatsoever for costs associated with labor to replace defective parts or
travel time associated therein.
All defective warranty covered components will be replaced with new or factory refurbished components
equal to OEM specifications. ICE Inc will cover all UPS ground, or comparable shipping means, freight
costs during the warranty period. Expedited shipments are available for an additional charge.
Defective parts are returned to ICE Inc, at the customer’s expense, in a timely fashion.
ICE distributors are independent, privately owned and operated. In their judgment, they may sell parts
and/or accessories other than those manufactured by ICE Inc. We cannot be responsible for the quality,
suitability or safety of any non-ICE part, modification (including labor) that is performed by such a
distributor.
I.C.E. Parts/Service Dept.
Innovative Concepts in Entertainment
10123 Main St.
Clarence, NY 14031
Phone #: (716) - 759 – 0360
Fax #: (716) – 759 – 0884
WARRANTY
