Troubleshooting
Phenomena
Analysis
Solution
You cannot turn on the radio.
The power cord may be disconnected or not securely connected to the
outlet.
Properly connect the power cord and ensure secure connection.
The radio cannot register
successfully.
The radio fails to detect signals from the base station.
Make sure your radio is within the coverage of the base station.
The validity of the radio has not been authenticated by the base station.
Contact the base station manager to check whether the radio is authorized in the
network management system.
The radio registers repeatedly. The signal is discontinuous.
Make sure your radio is within the coverage of the base station.
You cannot establish a call.
The signal is poor.
Make sure your radio is within the coverage of the base station.
You cannot hear voice after
establishing a call.
Your radio ID may be repeated.
Contact the base station manager to check whether your radio ID is repeated in
the network management system.
The called party disconnects
repeatedly during
communication.
The signal is discontinuous.
Make sure your radio is within the coverage of the base station.
You hear unclear voice.
The signal is poor.
Make sure you and other members are within the communication range.
You hear unknown voice or
noise.
You may be interrupted by radios using the same frequency.
Change the frequency, or adjust the squelch level.
The radio may be set with no signaling.
Request your dealer to set signaling for all member radios to avoid interference
at the same frequency, and make sure that all members share the same signaling.
You cannot use the keys.
The keys may not work temporarily.
Restart the radio.
The GPS cannot locate your
position.
The radio may be at an unfavorable position, so that no GPS signal is
received.
Move to an open and flat area, and restart the GPS.
During receiving, the voice is
weak or intermittent.
The volume level may be low.
Increase the volume.
The antenna may be loose or may be installed incorrectly.
Turn off the radio, and then remove and reattach the antenna.
The speaker may be blocked or damaged.
Clean the surface of the speaker.
You cannot communicate with
other group members.
The frequency or signaling type may be inconsistent with that of other
members.
Verify that your TX/RX frequency and signaling type are correct.
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