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Troubleshooting continued …
5. The charging cable does not disconnect from the vehicle
The Hypervolt Home device is unfortunately not responsible for locking the cable inside your vehicle charge port. It is the electric vehicle which must release the
charging port lock in order to allow the cable to be safely disconnected.
It could be that t
he vehicle did not end the charging session. You must end the charging session from the vehicle before removing the charging cable. Check the vehicle
user guide in order to ascertain how this is done for your particular make and model. Although each vehicle has different requirements for stopping the charging
session, the charge port unlock button is usually found in the centre console, near the driver’s door or on the key fob.
If you are really stuck most vehicles have an emergency release cable you can pull, consult your cars manual to locate this.
6. The charging session finished earlier than expected and my car battery is not full
Please check that your vehicle does not have a maximum charge limit set which is limiting the battery charging to a level less than full.
Some vehicles have this setting available to the driver in order to reduce congestion at the motorway charging services.
7. The charging time is greater than expected
When a vehicle’s charging session is almost complete, the charging speed and input power begin to fall below the maximum available. Please check your vehicle’s dashboard
for an indication of the charging power and whether it is at the level you expect it to be.
8. Vehicle only charges at a lower power than expected
Please check the specification of your vehicle make and model and verify the maximum power figures for AC Mode 3 charging. Some vehicles have a maximum charging
power of less than what the maximum a Hypervolt Home device can deliver.
If the vehicle always charges at a lower power than specified for its make and model, and has never charged at a higher power, please check whether a power limitation has
been enabled during your installation (Hard Set) or if you have the current limited in the app (Soft Set).
9. The charger is displaying a pulsing red colour
The Hypervolt Home device has detected a problem during your charge session. Firstly try reseting the charger by turning it off then back on after 5 minutes.
If the problem persists there may be a problem with your car or electrical supply. Contact Hypervolt support.