HunterLab SpectraTrend HT, Руководство пользователя

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SpectraTrend HT User’s Guide 3.2
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INSTRUMENT REPLACEMENT, REPAIR, PROBLEMS AND
QUESTIONS
The following HunterLab policies are described in this chapter:
•
Warranty
•
Claims
•
Returns/Service
•
Technical Assistance
Warranty
HunterLab warrants that all instruments it manufactures are free from defects in material and
workmanship under normal use. This warranty is limited to repairing or replacing any defective
hardware or software that may cause the instrument to perform outside of its specified tolerances. This
warranty is one year from date of shipment of new instruments and two months from the date of
shipment of repaired instruments.
Note: Printers and computers are co vered under the original manufacturer’s warranty.
The warranty is void if the user has made unauthorized repairs, improperly installation, operated, or
subjected the instrument to conditions outside of the operating conditions specified in the product
documentation.
The HunterLab warranty does not cover consumable items such as lamps, fuses, batteries, etc.
Questions concerning operation, maintenance, or repair of your equipment can be directed to the
Service Department at Service@hunterlab.com. Additional information can be obtained at
http://support.hunterlab.com.
Shipping Claims
All materials are sold F.O.B. from Reston, Virginia (unless otherwise specified) and HunterLab
responsibility ends upon delivery to the first carrier. All claims for loss or damage must be
rendered by the consignee against the carrier within fifteen days of receipt of goods. A copy of
this notice must also be forwarded to HunterLab within five days of its receipt
.
Breakage or Damage
According to the contract terms and conditions of the carrier, the responsibility of the shipper
ends at the time and place of shipment. The carrier then assumes full responsibility. Perform
the following procedures if your instrument arrives broken or damaged.
Freight or Express
Notify your local carrier. Hold the damaged goods with their container and packaging for
inspection by the examining agent. Do not return any goods to HunterLab prior to inspection
and authorization of the carrier.