Hunter SpectraProbe XE, Руководство пользователя по оборудованию, Страница: 72 / 78

6-4 Instrument Replacement, Repair, Problems, and Questions 11/02
Returns
A return materials authorization (RMA) number is required before any items can be returned to
HunterLab. Contact HunterLab Technical Support to obtain an RMA.
Do not return any damaged or incorrect items to HunterLab until all shipping instructions are received.
Note: HunterLab must be notified within fifteen days or we cannot accept responsibility for
damaged or incorrect items.
HunterLab offers complete repair service for all instruments it manufactures. Call HunterLab for the
service facility nearest your location. If your equipment is not functioning properly, contact HunterLab
Technical Support for maintenance or repair instructions. Many times, this on-the-spot diagnosis is all
that is required.
If repair is required, HunterLab offers two means of servicing. Instruments may be returned to a
HunterLab service facility for repair or a HunterLab Service Department technician can come to your
location to perform on-site repair. For schedule and terms for on-site repairs by trained service
technicians, call HunterLab Technical Support. Please read “When You Need Assistance” prior to
contacting HunterLab.
The customer is responsible for incoming and outgoing freight charges for all instrument being returned
to HunterLab for repair, including warranty repairs.
CAUTION
Remove the sample holder from the sample port before return shipment. Failure to
do so may cause damage to the instrument.
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com