11
Operation / Troubleshooting
TROUBLESHOOTING
PROBLEM
SOLUTION
The shade raises or
lowers unevenly.
Check that the installation brackets are level and aligned. Shim
the brackets, if necessary.
The shade will not
raise.
Check to make sure the Universal Cord Tensioner is mounted
properly. If the hold-down brackets have been used, make sure
they have been released.
The universal cord
tensioner has climbed
to the top of the
shade.
Pull down on the spring to relieve tension and pull the universal
cord tensioner to the bottom of the cord loop. Properly mount
the cord tensioner. See Universal Cord Tensioner Installation
Instructions in the kit included with your shade.
The universal cord
tensioner grabs
onto the cord upon
operation.
Check that the universal cord tensioner is mounted properly.
Reinstall, if necessary. See the Universal Cord Tensioner
Installation Instructions that came with your Cord Tensioner Kit.
The speed of the
cordless shade needs
to be adjusted.
Please contact Customer Service.
